Royal Tiger Imports

purchased two Mausers one refurbished one early dated both are a pile of junk ! early one has parts from the whole war to last ditch on it and smells so moldy have to leave it in the shed . Refurbished looks like it was built with scrap parts and cold blued .also purchased a m1 it looked good but did not come with the accessories it was advertised with ! I messaged several times sent pictures they beat around the bush do nothing and your stuck with over priced garbage . Recommend waiting for your local gun show or go on Gun Broker so you can see the actual riffle you ae getting .my first and last experience with them $6000 down the toilet!

Ordered rifle 2 months calling. Excuses big order in BLA BLA BLA. Finally, called and Rifle has cracks ding BLA BLA BLA, do you still want it? After 3 months of games, decided To. Cancelled order Lost me as Customer, Beware of This Seller

Rifle arrived without a cleaning rod despite item description noting the rifle was "complete." Company representative told me that only items for which customers pay additional for "hand picking" came with cleaning rods!?! This wasn't anywhere in the description. On top of that, my FFL had to email his license to them twice, since they couldn't locate the first email. Delivery was continually delayed, well-over a month, with the excuse that the company was short-staffed. Companies are defined by the way they treat their customers, and I would say that Royal Tiger Imports has defined itself. My advice is to look elsewhere.

Ordered two bayonets, one had broken tip which is ok, after all it is 75 yrs old. The second one was placed corner to corner ( bottom left to top right) in a to short box. During shipping the tip was broke and they said not eligible for return of replacement. The sacabbard tip is still hanging on and is broke exactly at the length of the box. I don't think I should be responsible for their home head shipping methods. They say their employer verified from my picture the bayonets shipped in that condition and was not broke during shipment and I am the only person to make such a complaint. I guess the box must have been custom made to fit a broken bayonet scabbard. Spend your money anywhere else even if it costs more.

After all I read on some sites I was quite amazed that my experience was a completely different one! They were very friendly and even connected me with the owner for some specific questions I had. Off course one cannot expect a new collectors piece after 80 years of service in different theatres but mine is in good, used condition and I received it in time. With a little TLC I will bring it back to its former glory and have a nice addition in my collection. So, thanks RTI and keep up the good work!

Purchased a Yugo K-98 from RTI ,advertised as in working order .Rifle I got looked like it came out of Stalingrad . Bolt face was so wornb would not extract cases , no extractor, magazine spring was in two pieces held together with twine . I tried to call but no working number .Who does business this way ? Sent Email they said to return bolt and they would send another .Shipped bilt back never got one ., Ended up buying a bolt and other parts needed from Ebay .Bottom line walk away better used MILSURPS out there for the money .You might pay a little more but at least you will have a shooter .Not the overpriced crap that RTI sells . Stay away period ,

On May 29th I purchased a firearm . The firearm was not what was advertised. 2 months later still waiting for my paid in full purchase firearm .
On May 29th I purchased a M1 Carbine. I belong to a collectors group that recommended Royal Tiger. I ordered a NRA Excellent Unissued (their description on their website) firearm and paid in full $1531.19 .. OrderID *** Invoice Number *** Customer ID. I was sent a firearm with a damaged stock ( all dinged up metal scratched and the handguard fell off the rifle. I contacted them and told them this was not what they are advertising and I was shipping it back Thye gave me a shipping number and a address , I shipped it back within a week of receiving . NRA EXCELLENT for ANTIQUE RIFLES is as such. NRA EXCELLENT: All original parts; over 80% original finish; sharp lettering, numerals and design on metal and wood; unmarred wood; fine bore. This rifle was 25% at best I understand these are 80 year old Military surplus firearms BUT the point is they are selling them as NRA EXCELLENT see their website. I spoke with a Candace ( Takes rude to a new level) on numerous occasion . I have been waiting a month (their phone is always busy) for my rifle that is being replaced I asked for my money back she said there is a 20% restock for a rifle I have Never received and has not been shipped (First rifle was damaged , Why should I pay a restocking fee for their false advertising of condition and damaged rifle they sent me ) . I said ok when will you ship my rifle ? Candace answered ver bartram When they get around to it we are real busy .. That sums up dealing with Candace .. She has no business talking to the public and is a poor reflection as a representative of this business . She was unwilling to say when my rifle would be shipped , And that I would be charged a restocking fee for a rifle that has not even shipped .This is nonsense

The WORST! Ordered a US military rifle purported and priced to be in unissued or vg condition. What I got was not even close. Had been completely refinished and other negatives. I would not do business with them again even if they were the last gun sale establishment on the planet.

I placed an order that was not fulfilled correctly. I was charged the full amount but only received a partial shipment of parts.
I placed an order (#***) via the website on 5/28/2020. The title of the listing was "Romanian AK 47 Military Parts kit Grade A matching numbers with 30rd Magazine and Bayonet" which was offered at $349.99. Within the description of the above mentioned item it explained that "Each kit comes with 3 original Romanian 30 rd steel magazines and a sling". I purposely screenshot the advertisement because I hadn't seen that good of a deal in the past on Royal Tiger Website.

The following day, I checked the website as to share the deal with a friend but the advertisement no longer said 3 magazines would be included.

After the order, I emailed Royal Tiger Inc (Stephanie B) to confirm that I ordered the kits with 3 magazines and sling... not the lesser included kit that was no posted. Stephanie B (via email on May 30th) reassured me that my order would be properly fulfilled and that the owner occasional changes the deals online.

At this point I was feeling quite confident that Royal Tiger Inc would get my order correct.

It took quite some time for delivery, which was not an issue, but eventually a box arrived (6/23/2020) containing my order of 5 Parts Kits.

I immediately opened it and discovered 5 Parts Kits with 1 magazine and a bayonet each. It was missing 10 magazines and 5 slings.

On June 23rd, I reached out to Stephanie B via email and exampled the situation. I also sent a duplicate message through the 'contact us' feature on the website.

On June 25th, I was contacted by Candace Thomas of Royal Tiger Inc who told me that the kits I ordered only came with 1 magazine and a bayonet. I immediately replied with a request to fulfill my order properly and referenced the screenshot mentioned above.

I've attached the screenshot to this complaint. I ask the reviewer, and Royal Tiger Inc, to look at the screenshot AND the image details (metadata) which will show the date and time I captured proof of the advertisement on their website.

I hope this Revdex.com Complaint is premature and Royal Tiger Inc is actively correcting the issue. If they are, I apologize for the inconvenience.

Packing slip date 5-18. I received the order on 6-12. I have left 5 voice mails and 1 email at RTI with no response.

Order *** I paid $390.55 for an "Original Colt M16A1 Parts Kit-B"

I did not receive the following:
-Bolt Carrier Group
-Entire Upper Receiver Assembly
-Charging Handle

Thank you so much for your help with this matter.

Sadly, I paid for two items and never received them. An AKM firing pin (Code ***) and an AK-47 firing pin retaining pin (code ***) . Why ?
The item marked as "shipped " through the tracking Number provided and I received an EMPTY package that stated that both items were N/A for a price and N/A for total - this is after my debit card was charged. I have contacted them for resolution with no answer as of yet.

I have recieved an empty package labeled "RECIEVED WITHOUT CONTENTS". RTI/IO has yet to update and/or contact me regarding this situation.
I ordered a Romanian AKM parts kit from RTI/IO (4/15/2020 purchase). I recieved an empty box labeled " RECIEVED WITHOUT CONTENTS" (delivery was 4/25/2020). I contacted RTI/IO via phone and email over the next 3 weeks. RTI/IO has yet to provide an update or contact me.
Payment-$312.80 total (via debit card)
Order number-***
Spoke to business administrator "Stephanie B" via email on 4/26/2020; have yet to receive further contact.

I have recieved an empty package labeled "RECIEVED WITHOUT CONTENTS". RTI/IO has yet to update and/or contact me regarding this situation.
I ordered a Romanian AKM parts kit from RTI/IO (4/15/2020 purchase). I recieved an empty box labeled " RECIEVED WITHOUT CONTENTS" (delivery was 4/25/2020). I contacted RTI/IO via phone and email over the next 3 weeks. RTI/IO has yet to provide an update or contact me.
Payment-$312.80 total (via debit card)
Order number-***
Spoke to business administrator "Stephanie B" via email on 4/26/2020; have yet to receive further contact.

Ordered a colt M16 A1 parts kit. Recieved it missing a rear sight and upper receiver was damage. They will not replace without a fee
I ordered a M16 A1 parts kit. It was missing a rear sight and the upper receiver was damaged. I emailed on 12/2/19 and requested the missing and damaged parts be replaced. They assured me they would ship it out that day. I never received it. I emailed for a tracking number and did not get a response. I called today (12/17/19) and was assured she would personally send a new one and email a tracking number. I'm not sure what changed from our phone conversation today. I was later received an email stating I needed to ship back the bad parts and pay a 20% restocking fee to get a new product. I should not have to pay to ship back a item the you sent me that is broken & missing parts. As soon as I received the item damaged & missing parts I contacted you & emailed pictures. So you think I'm going to send you the part back so you can just never send a new one back to me? You have lied to me twice & I'm supposed to believe you this time. I told you on the phone I would be happy to ship back the damaged item that also is missing parts once I receive the replacement. I would prefer a call tag but I would pay the shipping if I had to. I looked you up on the Revdex.com.org. Looks like you have done this before. I have called multiple times & nobody answers. I have emailed & I have gotten no response to some of them. Im not sure why you won't just send me a replacement upper receiver to fix the problem. I do not understand why you are requiring me to pay a restocking fee for an item you sent to me damaged.

Ordered a colt M16 A1 parts kit. Recieved it missing a rear sight and upper receiver was damage. They will not replace without a fee
I ordered a M16 A1 parts kit. It was missing a rear sight and the upper receiver was damaged. I emailed on 12/2/19 and requested the missing and damaged parts be replaced. They assured me they would ship it out that day. I never received it. I emailed for a tracking number and did not get a response. I called today (12/17/19) and was assured she would personally send a new one and email a tracking number. I'm not sure what changed from our phone conversation today. I was later received an email stating I needed to ship back the bad parts and pay a 20% restocking fee to get a new product. I should not have to pay to ship back a item the you sent me that is broken & missing parts. As soon as I received the item damaged & missing parts I contacted you & emailed pictures. So you think I'm going to send you the part back so you can just never send a new one back to me? You have lied to me twice & I'm supposed to believe you this time. I told you on the phone I would be happy to ship back the damaged item that also is missing parts once I receive the replacement. I would prefer a call tag but I would pay the shipping if I had to. I looked you up on the Revdex.com.org. Looks like you have done this before. I have called multiple times & nobody answers. I have emailed & I have gotten no response to some of them. Im not sure why you won't just send me a replacement upper receiver to fix the problem. I do not understand why you are requiring me to pay a restocking fee for an item you sent to me damaged.

Ordered a colt M16 A1 parts kit. Recieved it missing a rear sight and upper receiver was damage. They will not replace without a fee
I ordered a M16 A1 parts kit. It was missing a rear sight and the upper receiver was damaged. I emailed on 12/2/19 and requested the missing and damaged parts be replaced. They assured me they would ship it out that day. I never received it. I emailed for a tracking number and did not get a response. I called today (12/17/19) and was assured she would personally send a new one and email a tracking number. I'm not sure what changed from our phone conversation today. I was later received an email stating I needed to ship back the bad parts and pay a 20% restocking fee to get a new product. I should not have to pay to ship back a item the you sent me that is broken & missing parts. As soon as I received the item damaged & missing parts I contacted you & emailed pictures. So you think I'm going to send you the part back so you can just never send a new one back to me? You have lied to me twice & I'm supposed to believe you this time. I told you on the phone I would be happy to ship back the damaged item that also is missing parts once I receive the replacement. I would prefer a call tag but I would pay the shipping if I had to. I looked you up on the Revdex.com.org. Looks like you have done this before. I have called multiple times & nobody answers. I have emailed & I have gotten no response to some of them. Im not sure why you won't just send me a replacement upper receiver to fix the problem. I do not understand why you are requiring me to pay a restocking fee for an item you sent to me damaged.

I purchased an M16 upper and parts kit for $680 3 months ago. The item was delivered as damaged and does not work. Business will not contact me back.
I purchased an M16 A1 parts kit from Royal Tiger Imports on 09/19/2019 for $679.00, reference order number ***. Upon the items arrival the item was damaged. The item was returned in the promise that they would replace it and ship me one that was not significantly damaged, reference RMA number ***. Upon the second upper reception, on 10/18/2019, the upper appeared to be just as damaged as the original and even missing critical components which did not allow it to function. I contacted them yet again and they advised that they would return contact and get it taken care of. I still have not received any contact from royal tiger import after calling them several times and sending several emails. At this point I just want a refund and the item returned but I cant get a hold of the company.

I purchased an M16 upper and parts kit for $680 3 months ago. The item was delivered as damaged and does not work. Business will not contact me back.
I purchased an M16 A1 parts kit from Royal Tiger Imports on 09/19/2019 for $679.00, reference order number ***. Upon the items arrival the item was damaged. The item was returned in the promise that they would replace it and ship me one that was not significantly damaged, reference RMA number ***. Upon the second upper reception, on 10/18/2019, the upper appeared to be just as damaged as the original and even missing critical components which did not allow it to function. I contacted them yet again and they advised that they would return contact and get it taken care of. I still have not received any contact from royal tiger import after calling them several times and sending several emails. At this point I just want a refund and the item returned but I cant get a hold of the company.

I purchased an M16 upper and parts kit for $680 3 months ago. The item was delivered as damaged and does not work. Business will not contact me back.
I purchased an M16 A1 parts kit from Royal Tiger Imports on 09/19/2019 for $679.00, reference order number ***. Upon the items arrival the item was damaged. The item was returned in the promise that they would replace it and ship me one that was not significantly damaged, reference RMA number ***. Upon the second upper reception, on 10/18/2019, the upper appeared to be just as damaged as the original and even missing critical components which did not allow it to function. I contacted them yet again and they advised that they would return contact and get it taken care of. I still have not received any contact from royal tiger import after calling them several times and sending several emails. At this point I just want a refund and the item returned but I cant get a hold of the company.

Order *** with Royal Tiger Imports. Ordered (3) of same item. Only (1) item was shipped.
Purchase date was 10.17.2019. Paid with Mastercard ending in ***.
Royal Tiger Imports had part #*** advertised at $9.99 each.
I ordered (3) of the item #***. Order # ***, ***, carton #***.
Received package 10.29.2019 which only had (1) of item #***.
I had ordered THREE!.
I have tried calling phone number (407)*** numerous times, which is a busy signal.
I have emailed at ***@***.com (3) different times with no response.
I either want the two items that I have paid for shipped to me or a refund of $20.00 to my account. I know I would not receive the products as they only have (1) of the item in stock at this time.
I will contact my credit card company in the near future to put a stop to these shady business practices by royal tiger imports.