Sign in

Roy's Moving Company

Sharing is caring! Have something to share about Roy's Moving Company? Use RevDex to write a review
Reviews Roy's Moving Company

Roy's Moving Company Reviews (27)

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

All I have signed documents in which customer agreed to all the charges. Please see attached signed documents, also customer can file claim with claim services department.Toll Free: [redacted] *Fax: [redacted]Customer can contact to us at nay time for any further question in...

regards to the claim.

It is made clear to every customer they must cancel within 72 hrs of the scheduled date in order to receieve a full refund on the deposit. Rpys will allow customers to change the move date at no charge.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 It was still 72 hours before the move date. I scheduled the move on a thursday for a move the next week on a tuesday and then called friday to cancel it. that is far more than 72 hours cancellation in advance. If you are not going to refund me my deposit I will simply get my lawyer involved. This is ABSOLUTELY rediculous. Your business is completely unprofessional. I called MULTIPLE times after the incident to try to get in touch with a manager that doesn’t exist. Of the times I called on more than one occasion someone picked up the phone as if it was their own private line and not the phone number for a business. So you can refund me my deposit or you will be getting served by my lawyer. I have seen online that you have done this to multiple other customers.
Regards,
[redacted]

In response to this complaint;Roy's Moving does not blackmail customers, as for the piece of missing furniture, we will redeliver it as soon as possible. The customer is free to come pick it up anytime. We are only able to redeliver to NJ, when the delivery is convenient for one of our LD...

trucks. Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
Regards,
[redacted] The information they gave is incorrect.  I was not given anything about extra charges until they were at my house and by that time at 8pm I had no choice but to go along with them.  What was the extra supplies used for because examining my furniture again there is quite a bit of damage.  This is very unprofessional of a moving company.  It seems as if my furniture was thrown around.  My bedroom set is less than a year old and has all kinds of damage to it.  I called Roys to let them know about my damage and they said they would have the company who handles their claims get in touch with me and have heard nothing from anyone.  That also doesn't change the fact they charge me for an hour more than then they were there.  I need this resolved immediately or else I am so upset about my furniture being ruined.  I am looking into contacting an attorney about this.  When I look at the reviews of their company after this was done.  There are so many similar stories about this company.  I wished I had read it before hiring them.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I called and cancelled my move the very next day. So that IS within 72 hours.  Regards,
[redacted]

if you will not receive them by the end of the day . I will call to the[redacted]  . Thank you. copies of checks attached

on august 29 2016 roys moving pick it job from 6 santy cir in lencester ma 01524 in to our storage facilty.  ( please see Attach).mr [redacted] goods stay in our storage untill december 5 2016.  on that date delivery we close the deal with mr [redacted] that we will not charch $239.00 per hour as...

in august which is the pick up of our season .we will charge only $200.00 per hour. by e mail and sign (please see Attach). we had no problem with the pich up date and job, move went nice and smooth,  the problem start after mr [redacted] got all the Good.  to his property he decided to call the cc company and dispute all transaction and charges . we send 5 professorial movers that  they  work 12 hr each guy, total of 2 trucks,  (see Attach). as we agree we will NOT charge $239,00 per hour only $200.00 AS WE DID .  Please review All Document. Thank You [redacted] @ Roy's Moving.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
The below is the email that I sent to [redacted] at Roy's Moving (the one that responded to this claim) with the following: [redacted]1.) As discussed, the storage costs were quoted at $600/month. with the first month free.  So, I should have paid $1,200 for October and November storage.  I have been charged $2,798.25.  The first $936.25 was charged on August 31, 2016 when we moved out.  The second $931.00 was charged October 6, 2016.  And the third charge of $931.00 was on November 1, 2016.  There is a refund due of $1,598.25.  Please advise how that can be closed this week.2.) It is still not correct that [redacted] quoted me "not to exceed $200/hour" for 6 guys and 3 trucks.  You sent 5 guys and 2 trucks and charged me the maximum $200/hour.  If the rate doesn't get adjusted based on the number of people being sent, then please refund the difference in rate from $369/hour you charged on the move-in for 10 people against the $239/hour you quoted for 6 people.  If the rate does get adjusted based on the number of people being sent, then please refund the difference in rate from the $200/hour for 6 people against the correct rate for 5 people.  Please advise how that is acceptable?3.) When you did the move in, I was charged extra because "the time is an estimate" and you overran the amount of time you needed, so I had to pay.  However, in the move in, your team finished in less hours than what was estimated, yet I was forced to pay the full amount because "it doesn't get adjusted".  If it does not get adjusted, then please refund the extra amount I paid for running over in hours.  If it does get adjusted, then please refund the amount I paid for the extra hours we didn't use Monday.  Again, how is this possibly acceptable?4.) As clarified to the team that was here, Roy's is still responsible to supply the missing items I did not get: (a) trampoline; (b) the legs to the white chair; (c) one missing leg to the fooz ball table; (d) the other half of the brown "L" desk.  Please advise when that is being delivered.5.) I do want to comment that the team on Monday did a good job.  That is what I would have expected from a moving company.  However, it does magnify an amazing amount how poor the original group was.  Working for a solid 4 hours should not be unexpected.  6-10 breaks PER PERSON when moving in is ludicrous.  But it is what it is at this point, I mostly wanted to point out that the crew I had Monday did a good job and should be commended.[redacted]
The response from [redacted] doesn't address any of the claims.  #1 is very straight forward in regards to storage and needs to be corrected.  Item #2 explains that the $200/hour for the move was for 6 people.  When they did the move in, I was quoted $239/hour for 6 people, and when they had to send more because they were late (still not in any manner sure why that was my issue), they said they had to charge more.  But when they send less, [redacted] is claiming now that the price shouldn't be adjusted.  It needs to be fair one way or the other, so either the move out needs to be credited back to the $239/hour (since [redacted] is saying it's not adjustable based on the number of people there), or the move in needs to be adjusted if it's variable to the number of people.  Same issue for #3, it must be fair both directions.  I paid for the team to be there until 4:30.  They left at 3:25.  Since I had to pay more for the move out for them to be there longer, why would I not be credited for them being there for less time?  And as of today, March 20, 2017, well over 3 MONTHS since the move in, I STILL DO NOT HAVE my stuff.  I assume at this point I will never get it, but what legal methods are available to me to collect for these items?  #5 I still stand behind. Please note that in the competitive bid process to win this work in August, the estimate was ~$2,000.  I had them do a detailed walk-through to make sure it was correct so that we can do fair business between all the moving companies we quoted.  We took a substantial amount of the product out of Roy's scope and handled it ourselves, and once they had all my stuff, it was at that time they demanded I pay them $7,000 for the move.  In addition, it was at this time that [redacted] from Roy's Moving made the other commitments to win the work mentioned above (lower storage rate, lower labor rate for the move-in, that they would actually return all of my belongings they took, etc), which Roy's is now not supporting.  Whether I ever get my stuff or any credits, I think it's imperative that the Revdex.com review this in detail, as this tactic by Roy's is no different than any scam that people are being threatened with all the time.  I'm not sure what the Revdex.com does for support, but I am willing to hire legal help in order to stop this and do what's right.  I'm so disappointed there are companies like this, but I do want to figure out how to stop it so others aren't affected.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
With all due respect, how did I lose my belongings?  I paid Roy's very good money to pick up my goods, and then deliver them back to me.  I don't believe that I'm the one at fault?  I have given Roy's a partial list of the items that they didn't deliver.  During delivery, there were even items that weren't ours, we pointed that out to the Roy's team, and the response was, "do you want it"?  Obviously are answer was no and that those belong to someone else, but clearly that shows how important it is that we get our stuff, which we didn't.  If Roy's can't find them, I would assume that someone at Roy's will search the warehouse, and if they still can't find them, put in the insurance claim for a full credit of what was lost or given to someone else. In regards to storage, that is not at all true.  Roy's originally quoted $925/month as part of your offering.  When I negotiated the rates with [redacted], as he was interested in winning this work, he said he couldn't move on the rates, but would agree to change the $925/month to $600/month in an effort to win our business.  This was not at all an estimate, this was a firm quote to win the contract.  That being said, the quote for storage was however for 3 trucks full of our belongings.  When Roy's delivered it, our stuff was only actually 2 trucks.  Obviously I'm not asking for a deduct from the $600 quoted, because that was what I accepted and I have integrity.  I'm only asking that Roy's honor that quote [redacted] put in to win the project.  Please also note that the night of the move-out, I notified Roy's management that the amount written on the contract was not correct and that the storage was $600/month.  I was told to document that on the contract and sign it.  I did that with the idea that integrity would hold forth, but I was forced to sign this under duress, as Roy's now had all of my stuff. I appreciate Roy's upholding their position that the rates are adjustable based on the number of people you send, but according to the move-out, so isn't the time.  There should be an hour credit as well.
Regards,
[redacted]

This is a response to Customer Complaint # [redacted]It is the Mission of Roy's Moving to provide each and every customer with Professional and Timely Relocation services. However; in the Moving business, sometimes our customers are less than truthfull about the inventory and items being moved....

This has the effect of causing the relocations to go over the estimated time given. Each customer at the time of reserving the job is given an ESTIMATE as to the cost and time it will take to complete the job. This estimate is based on a conversation made with the client about their invertory and items being moved.Our moving crews and especially the Foreman of each crew, are trained and very experienced in the ability to see, while on site at the customers home, and to make an accurate determination of the actual time ( the hours and per say the cost) of relocation.The time it takes to complete job is based on multiple factors: number of items, type of inventory, the items to be disassebled and reassembled, materials needed (ie: tape, boxes, shrink wrap etc.) these materials are used in  order to protect the customers furniture and provided a damage free moving service. Also the location itself(ie: stairs, elevators, distance to truck)The Foreman while on site, conveys the revised estimate and again the estimated total cost of the move to the customer. In this case the customer was contacted as to the truck and crew running late, she was offered to reschedule, but Roy's understands our customers needs as to the reloaction needing to be done on the reserved date. Our crews often are required to work extra long days and hours in order to provide and accommodate our customers relocation needs.Each customer, at the time of reserving the job, is made aware of materials needed such as tape, boxes etc. and may add additional costs to the job. A cost list of materials is provided with every contract sent to the client.As in the case of [redacted], the estimate and revised cost of the move was conveyed per the foreman while on site. and agreed apon by the client, prior to the moving services beginning.In regards to actual damages; Roy's Moving is Licensed and Insured, and each and every customer is given the standard insurance coverage requitred by law and is included, at NO additional cost to the client, with the actual cost of the move. However; sometimes items do get damaged despite our best effors to avoid them.We sincerely apologize for these incidents and refer each customer to our Claims Company, in order to be compensated for the damages.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as...

resolved. 
Regards,
[redacted]

Roy Movers goes through great pains to try to accommodate our customer when a damage complaint is filed. We offered to come out and look at the damage to door and have our repair/carpenter fix it. The customer declined and got the door fixed by someone else. We offered to pay the price of our repair...

guy $874. she refused

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am rejecting the response because on that day I spoke with [redacted] who stated he was the manager and offered no sympathy or apology that they wasn't going to full fill the contract.  He was gonna try to get someone else to help that day but when I called back he told me he had no one else available on that day and he could move me On Monday or Tuesday, he did not offer me Sunday, which would have been the next day.   He just said his guy can't do it and that was all he could do, with his voice sounding as if he is getting annoyed with me, then ask, well do you want your money back or move on Monday or Tuesday.  The response to us from the company via Revdex.com was next day which should have been Sunday but [redacted] stated they had nothing available.  The contract was set on 9/1/15 and if there was a conflict with "the foreman" they should have known prior about restrictions on where" the foreman" could go, seeing that their reason is because of "the foreman", so yes I am rejecting and feel they are RESPONSIBLE for extra expenses.I was told that the refund would be returned but not for two business days.  It wasn't until I had to unexpectedly show up at the office and met [redacted] and [redacted] on Wednesday September 16, 2015 and [redacted] still said it was already and would take two business.  I let him know that two business days would have been Tuesday.  He then phoned someone and they told him they were going to refund it but didn't give the date.  The money didn't get refunded to my account until 9/17/15.   Yes We feel that he broke the contract.  I set up this time with him because I needed the service on that day because I was due to be out of my current place on Monday.
Regards,
[redacted]

Dear [redacted],  You are right, no one put tape on top of the sofa and tape actually would have made a difference if you had any blankets to cover the couch. When we cover the sofa with a  blanket, the tape secures it and makes sure that the blanket doesn't move when the couch is being lifted. When the sofa was moved through the door, there were no blankets to keep the couch from getting damaged. Furthermore, even if we wanted to put any tape, it would not make sense to do that with no blanket. It is not a surprise that your couch was damaged because there were no blankets.  Our company offers you extra supplies that are not mandatory but recommended. We are sure that you requested no blankets. We are very sorry that your couch was damaged. At this point  the best we can do is offer [redacted]'s number which us our insurance and if you would like to talk to them, they will take situation from there.  Their number is: [redacted] Thanks,  Roy's Moving

Hello [redacted], We are aware of your complaint that your love seat was damaged. We are looking back at your files and they state that you asked us not to charge you more for extra necessities like tape and such to cover your couch. This is why we think your couch was damaged. We are politely...

responding to your complaint and are happily trying to help you fix this situation. There is not much else we can do but we are linked with [redacted] that deal with these types of situations. If you would give them a call, they'd be happy to work things out with you and help resolve the problem. Again, we're trying our absolute best to help fix this. Here is [redacted]'s number: [redacted] Thanks, Roy's Moving

Hello, yes we were late in a few days Only,  But if you count the new year day and the Holiday in the middle , we really weren't late.I spoke with the Customer and he said that he will call Revdex.com, to take off the complaint in the next few Days.Thanks

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
There were many untruthful statements made by Roy's moving company in the statement they provided to the Revdex.com. First, I was only provided 2 movers and not 3 movers. Secondly, the moving truck had plenty of room to fit into the drive way and did fit in the driveway comfortably once they readjusted the truck after they ran over the wall. Thirdly, they have never, ever provided me with the CSI information and have never even mentioned that this company existed. I would call Roy's multiple times a week asking to speak to someone about the damages and they would only state that someone will be in touch soon. No one ever was in touch. After numerous calls I spoke to a manager named [redacted] who said there is nothing they can do.  I am not only thoroughlyunsatisfied with the move they provided, I am concerned with their follow up and the lies that they have provided to the Revdex.com to try and cover up their mis-management of the situation. My landlord has since repaired the wall and I have attached the invoice for the wall that was repaired. Roy's moving company did not provide due diligence during the move and I would like a full reimbursement from Roy's Moving Company to fix the damages that were made. 
Regards,
[redacted]

Check fields!

Write a review of Roy's Moving Company

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Roy's Moving Company Rating

Overall satisfaction rating

Add contact information for Roy's Moving Company

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated