RPW Headlamps

We are a body shop and we purchased a headlamp from RPW on 02/19/It came in damaged, so we returned it and received the Credit Memo on 03/02/2015, showing an amount due to us of $We have YET to receive that refund, despite numerous callsWe are always told "I can forward your request to the accounting department"We have never been able to actually speak with the accounting department or to get past the initial phone personSo it has now been more than years and we are still waiting for our refund

We are a body shop and we bought a headlamp from RPW that couldn't be used We sent the headlamp back for a refund It has been months and we still have not seen a refund When I call RPW and ask to speak with their accounting department I get the same answer every time, "our phone system doesn't allow us to transfer calls." When I asked for the outside number to the accounting department I am told "our phone system doesn't allow us to transfer calls." They will not allow me to speak with their accounting department to settle this issue and get my money back

PURCHASED SOME HEADLAMPS FROM RPW HEADLAMPS ON JULY 18,2016.RETURNED THE HEADLAMPS PROPERLY AND STILL HAVEN'T RECEIVED REFUND
PURCHASED SOME HEADLAMPS FOR CX-W/HID 07-Lh ON 07/18/2016; WE RETURNED THE HEADLAMPS PROPERLY BACK TO THE COMPANY AND HAVE NOT YET RECEIVED A REFUNDI HAVE CALLED NUMEROUS TIMES TO REQUEST THE REFUND AND EACH TIME CUSTOMER SERVICE SAYS THAT THEY WILL SEND IT TO ACCOUNTINGI HAVE ASKED TO SPEAK TO A SUPERVISOR AND THEY STATE THAT THERE IS NO SUPERVISOR AVAILABLE, I HAVE ALSO ASKED TO BE TRANSFERRED TO THE ACCOUNTING DEPARTMENT AND THEY STATE THAT THEY DO NOT TAKE CALLSIT IS GOING TO BE A YEAR THAT I HAVE BEEN GOING BACK AND FORTH WITH THE COMPANY TO RECEIVE MY REFUND OF $

Failure to receive refund for damaged parts since 3/21/after calls
Mile Hi Automotive, which *** *** is the owner, is a certified State Farm Repair facility located in *** COState Farm is our customerState Farm preferred Parts Supplier referred RPW Headlamps to purchase two (R&L) headlamps fromParts were purchasedOur check cleared 3/18/to RPWParts were returned because of damageOriginal purchase invoice # XXXXXConfirmation RPW Recieved damaged partsPhone conversations to customer service speaking with *** commenced 4/14/After conversations and six months later, we still have not recieved the refund*** & *** are the only two people who answer the phoneAll they can do is request another refund to AccountingI have had *** from *** Hi is the office personal who handled it on our side
*** turned it over to me from frustrationToday I called both *** & *** to let them know something is broken in their company

Will not refund returned purchase
*** *** *** has worked with RPW Headlights for many yearsIn the past year, we have had less and less success in procuring reconditioned headlights from RPWOur last transaction was a return on a headlight in May of Since that time, we have made numerous attempts to purchase headlights but found each time RPW did not have the necessary lightIn December of 2015, I call to request a refund check for the credited amount of $I was told the accounting department will process a refund but it may take a whileOver the next months I have called to check on the refund numerous times and each time I get the same response, the accounting department is not available, they will request a refund check but it is a slow process

Sent a headlamp back and received a confirmation email regarding the credit and the company will not send a refund
When we purchase an item from this vendor it has to be paid at the time of purchaseWe returned a headlamp that we had purchased that was the wrong headlampWe shipped the headlamp back to the cmpany and received an email back from the company that they had received the item back and gave us a return # of XXXXXThe amount owed to us is $ The return confirmation is dated 10/31/We called the company on seperate occasions inquiring about our refund checkEach time we are told they are really behind in sending out the refund checks and they will put a note on the file that we have calledWhen we ask to speak to someone in accounting they say they are unable to transfer the call to themWe then asked for the phone number to call them direct they said there isnt oneWe then asked to speak to the owner or manager and again are told there is no way to transf

purchased a re-man headlamp ***per nationwide insurance adjuster brad handevidt XXX XXX XXXX,for our body shop.the lamp was defective.called and rec
received a rgm to return for a refund.that was on august XX XXXX.called once awwek to find out where my refund was after they received the defective part backwas told it was in que to be paid.this is months later and still have not received it.the lady on the phone said I cannot talk to anyone but her and refuses to let me try to resole with anyone else/insurance adjuster will not return call either.the amount is plus intrest

I'm a Parts Manager at one of the largest Body shop Chains in the Southeast and we purchased a headlight from RPW and it was damaged
We purchased the headlight on 10/31/and discovered it was damaged and returned it on 11/03/ One month later I start calling to get a refund for the headlight and I get the same response every time, they tell me that its in Que for a refund check and that its still being processed and that there was no one they could transfer me to and that they don't have any other contacts that I could call to get an answerSo here it is 02/19/and I still haven't received a refund for the headlight that I returned back in November, I will never use them again and I advise not to use them

RPW HEADLAMPS HAS NOT ISSUED REFUNDS ON RETURN PARTS DATING BACK TO12/16/THEY HAVE ACKNOWLEGED RECIEPT OF ALL RETURNS BUT HAVE NOT ISSUED $$
ORDER# XXXXX XX/15/HEADLIGHT WRONG RETURNED
THEY OWE $3/28/ORDER # XXXXX HEADLIGHT WRONG THEY OWE $ 4/5/ORDER# XXXXX HEADLIGHT WRONG THEY OWE $I HAVE MADE REPEATED ATTEMPTS TO GET REIMBURSED BUT HAVE GOTTEN NO WHERETHEY HAVE ACKNOWLEGED RECIEPT OF ALL RETURNED PARTSTHEY OWE ME $AND WILL NOT PAY

We have had a credit balance with company and have requested a refund SEVERAL times This has been on-going for over a year
We ordered #XXXXXX & #XXXXXX Headlamp assembleys from this company on 5/31/Our customer had to cancel this repair for we send the two items back to RPW Headlamps and received a credit (#XXXXX) for the $ We requested a refund check to be mailed to us but never recevied oneIn the meantime, on 7/13/we ordered a part and were invoiced $ We had no issues with this part so our outstanding credit balance was $ I have called several times to have this credit refunded to us The last time was today, 12/28/ They always just say they can request the refund to be sent and when I ask to speak with somebody in accounting to get this resolved they tell me they can't give me a phone number or can't transfer me to anybody all they can do is request a refund I feel I am getting the run around with this company and that they have no i

Headlamps were purchased thru the company and headlamps were returned with a return number and has been credited back to us but refusing to issue chec
they will not give me a number or when I will receive a check for the refund Will not allow me to talk to the owner of the compnay and will hang up the phone on me

My business purchased a headlamp for a customers vehicle. When we received it the wiring plug had been cut off making it unusable. We returned the headlamp as per their instructions via Fed Ex. We received the credit memo from RPW on August 18, 2015. We have not received the money. We have called many many times; all documented. We are told that the only phone number available is customer service and they are unable to transfer us to accounting and they can only relay the message to accounting, there are many requests for credit ahead of us and it takes time. This does not make any sense since we have had the credit memo for 4 months. It differently smells like a scam. We have been in business for over 30 years and returned parts is always a frustrating part of it, but I have never had an experience even close to this ridiculous.
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I am the parts manager for [redacted] our center is one of 290 centers through out 13 states. Have worked with RPW for over 8 years now and have add only positive results. The customer service staff is top of the line. Have had no problems in ordering, quality of products. Also if I need a return for any reason there is never a problem, return labels are e mailed to me withing the day of request. [redacted] is simply the best. Thank you RPW