I purchased a king size mattress the leather frame board was deeply scratched into the leatherI should the installer and he said he would use a furniture marker to fixLater that night when I laid on the mattress it collapsed down in the middle showing it is definitely defectiveI went back to the store and they stated no returns which never was discussed during the transaction and was stapled onto my sales slip under the counterIt was never referred toThis is an absolute shady businessThe mattress has never been slept on and now this is the 3rd dayI was never told nor explained to me their return policy periodShady company and needs to be addressedI bought the mattress cause my husband is a retired disabled veteran with PTSD with the hopes of him resting better When I went back to the store to attempt to resolve I was shown their return policyWhen you check out at the register the clerk takes your sales slip below the counter and attaches the return sheet to the
I recently purchased furniture from the [redacted] location in Louisville, KY When they delivered the furniture one piece was damaged (the sofa table) It contained two very obvious chips in it When we told the warehouse, they requested that we allow someone to come and repair the furniture This is unethical No one wants a brand new piece of furniture that you just purchased repaired You want a new piece of furniture with no damage The then delivered another sofa table on 4/21/ My husband inspected the furniture "before" it got off the truck Again the second sofa table delivered was damaged (chips in it) The driver agreed My husband refused the furniture The driver asked if he could use a marker to cover up the chip "WHO DOES THAT"? This is bad business A furniture company should be knowledgeable on how to transport furniture without damaging it A Business should never recommend repairing a brand new piece of furniture It should always be replaced The
I had Purchased a complete bedroom suit with a california king size bed frame and headboard and footboard it was delivered on right around march 7th , I had to have the frame repaired the first time around the begining of june , at the end of june had to have the service come out again at the end of junefor the same problem it lasted for awhile then the footboard had broke and we had to have them come out againto fix that the frame broke again sometime later now the headboard is completely split at the brackets on the headboard I took pictures of it went to the store to show them and asked them for help on this matter they sent a tech out stated that they had ordered the parts , they also said that it would take weeks to get it , in the meantime im having to sleep on the mattress on the floor the first time I went to the store they gave me a number [redacted] for the higher up as she stated named anita anita never returned any calls never answered he
We first purchased a sectional couch from Furniture Liquidators on 7/25/ that turned out to be defectiveWe only had it a few short weeks before noticing that things weren't rightWe contacted the company to get a refund however they didn't want to honor our request but would send out a service manAfterwards we tried again for a refund but ask that would allow was for us to exchange for another modelThe couch we had purchased was really the only one that was suitable for our space but after it failing so quickly we didn't want another of the sameWe agreed to come in to the store and look at another possibility since they wouldn't give us a refundWe selected and paid the difference for a different model on September The replacement was delivered around September and by the first of November we started having problems with it alsoOnce again we called to request a refundThey once again sent out a service man to check it and they have offered to repair it but that is
Here is a copy of the note sent to Furniture LiquidatorsOur actual store was in Fairdale on National Turnpike
This really frustrates me because we started here to use a local merchant and support the local business We live in Fairdale and I have lived here all my life Now I'm sitting on folding chairs to watch TV because of your poorly run business
Our delivery was scheduled for today (Friday) When we called today to check on it, they said they would bring it tomorrow WRONG! So, I was going to cancel our order (reclining couch and chair with power) and I am still considering itWhat happened? I talked to delivery yesterday early and scheduled delivery for today So yesterday, I altered my existing plans so I could get our couch taken apart and and removed And for today I changed plans to be here when it was being delivered ( delivery at some time they would not specify, bad service there also) The couch order would already have been canceled if my wife had not talked me into letting it happen first thing tomorrow (Saturday) This definitely has not left me feeling like Furniture Liquidators is a company that stands by its word and is a company worth being a continued place to spend our money I will also let family and friends know they might want to shop at other furniture stores that are more reliable
Clearly customer service goes away once you have our money I no longer believe your company will listen and provide service if we, for some reason need itYou know, any chance of redemption here went away when the manager did not call us back with a solution and my wife had to call him to be updated on the resolution He chose to go on to other things rather than take care of us as existing customers
I will also be reviewing your business on line Which, I guess, is where we might as well shop
I bought a chair and was told the chair was in stock on the 10th of December and was told I could pick up the chair on the 11thAfter paying for the chair I was told it may be Wednesday before I could get it but she would call meI waited until Friday (14th) and called the company only to be told they would have to call me right backI called again on Monday (17th) only to be told the same thingI explained I’ve already been told this and was assured I would have an answer by the next morningAt on Tuesday (18th) I still haven’t heard anything and called once again to be told yet a again someone would call me backFinally a manager called and left a mess that the chair may be in by Friday but he couldn’t say that because it was just an “estamate” and if I had any further questions to call someone else because he would be out of the officeThe chair was over dollars and we paid cast was a Christmas gift that I was assured I would have before ChristmasNot even so much as an apology or any sort of optionJust a message saying it would most likely not be in
I want to share a positive review about Furniture Liquidators in Star Lite Plaza in Elizabethtown, KyMary *** was my sales associateShe helped me use the kiosk to look at more items than were in storeShe was so patient with me as I changed my mind on itemsShe gave me ideas and suggestions which fit my home size and tasteShe was well knowledgable about the products and fabrics and qualityI had the best time making this new commitment buying home furnitureIt was my first time having new furniture and being able to do this for my kids was so special and meaningful for us as we've had to start overI am so thankful for such a great sale and I feel confident in my purchases
We bought a couch from the Preston Highway location when we received the couch there was no similarities to the couch we had set on in the showroomThe couch was hard the cushion slipped out from under you and it was very uncomfortable to sit on, be contacted the salesman that had sold us the couch and we're told that the store manager was unavailableAfter about two weeks of a run around when we finally spoke to the store manager we were told that the couch had been in our home too long to do any changes or returnsVery unsatisfied, horrible customer service!
On April 21, 2016, I purchased a dinette set from Furniture Liquidator along with the year warranty for an additional $ The only information I received on the warranty was the yellow paper which states that: "BCase furniture which includes wood, metal or glass is covered by a limited warranty under conditions of usage for year from the date of deliveryRepairs of defects in workmanship and/or materials will be made without charge to the purchaser during the warranty periodRepairs or replacements will be made at the company option." Of course my warranty is for years
On Thursday, March 23, 2017, I made a claim regarding the wood portion of my dinette set to include a inch nick in the table (noticed in January 2017), inch nick in chair #(noticed around Christmas 2016), and a inch "fading" of the wood (can see the bare wood) in chair #(noticed around Thanksgiving 2016)After making these claims, the woman representative proceeded to pull up my wa
DO NOT I REPEAT DO NOT buy a mattress from this placeI paid extra for warranty for my mattress and had the first one replaced because it was terribleThe second oneThe same! and the $100+ I paid for warranty was void because it was replacedSo now I'm stuck with a terrible mattress that I cant do anything aboutSave yourself the trouble and do not buy a mattress from them!
Purchased a new mattrass, I believe it to be defective from the day we bought it, I went to store and they referred me to a number from the warranty dept, filled out papers to have mattrass to be inspected, the claim was ofcourse denied, was told by the field tech if they turn it down call back and request another one because the mattrass is already dipping in middle, the door end is higher then head end He said was defective for sure, I called back and was told they no longer come out and do the warranty work the day of a second appt that was scheduled I called the store the mgr told me that he just sells and I have to contact warranty dept who hung up at me and gave me a number in new Albany who had no idea that furniture Liquidators was not doing the warranty work and they contacted the restonic sales who will not contact me personally and now I’m being referred to a national number and have to fill out warranty paperwork again that I filled out once already In mean time I am
I purchased a bed frame and mattress for over $at the end of August There have been multiple missed deliveries without notice, no return phone calls when checking on the status of the order and to this day, I do not have the complete bed that I ordered
The bed frame was a platform bed with drawers underneath I was told repeatedly I would get the bed and they'd schedule delivery and never show Myself or ** ** has missed three days of work in order to accept delivery of what we purchased, and there has been no phone calls canceling the delivery or return phone calls back when I ask about the status of what we purchased
I finally requested a refund and the request to pickup their furniture when I was able to be there because I am unable to miss work again, especially when they couldn't show for scheduled deliveriesThey agreed they'd pickup the bed after my work hours (4:30p) and they showed up on a Monday morning when I was at work at 11am I have reached out via email a
When my wife and I, went to furniture liquidators and purchased our furniture we were told we would receive all the furniture on the same day However when the furniture was delivered we did not receive a chest also our mirror was marked on and a scratch was on there as wellI'll talk to numerous people and they've all giving me different answers A lot of answers were empty promises and they tell me that the furniture will be here soon not giving me an estimated date also they stated to me on the phone that we would receive a discount for the wait of the chest and we would receive A new mirror it is frustrating when we had no where to place our clothing when we thought we would receive the chest the same day we were supposed to receive it and here we are a week and a half later and still no chestAll I'm asking is for our chairs to be delivered when it was supposed to and reimbursement for the wait
I have been with the company for over years and I have to say this is a amazing company to work for! The integrity, honesty and standards are top notch! Not only does this family owned company care and take care of all its customers their employees are top priority as well!! What a blessing and joy to be part of this company!!
I will shop nowhere else!!!
BEWARE! I have purchased many pieces, furniture and mattress, from Furniture LiquidatorsThe quality is not the best, but not the worstHowever, I had a chase that needed the cushion replacedI had to pay for the repair up frontI went to the store, paid for the work, and was told they would come to my home to replace the inner cushionAfter receiving my check, they gave me a window of time on a Thursday that they would come to do the work, I had someone at my home to receive, they never showed, no phone call, nothing! I could not get through to anyone until the following MondayThey made some story up, and said we can be out tomorrow, but oh by the way, we cannot do that repair in your home, we have to take your chaseI asked how long to replace a cushion, she said it would be about a weekI am sitting here over three weeks now and NO chase returnedI have called, get voice mails or told the "technician will call you back"...nothing! I finally got through to someone last Friday, they said oh yeah, we can deliver to you next TuesdayI had someone at my home to receive, and can you guess the ending to this story? NO phone call, NO show, NOTHING! I even called the store and had them email the supervisor of the service department and nothing! I finally get a call back today and they are still confused that I was to have it delivered yesterday and they can come tomorrowBUT, cannot give me a time because it is an "outside vendor that picks up and delivers" although they gave me a time window for the pick upIt is UNREAL! I will not purchase from them again because obviously they only care about the saleP.SIt would not allow me to Leave a Review of a one starIt would not take it until I change the star rating
I purchased a king size mattress the leather frame board was deeply scratched into the leatherI should the installer and he said he would use a furniture marker to fixLater that night when I laid on the mattress it collapsed down in the middle showing it is definitely defectiveI went back to the store and they stated no returns which never was discussed during the transaction and was stapled onto my sales slip under the counterIt was never referred toThis is an absolute shady businessThe mattress has never been slept on and now this is the 3rd dayI was never told nor explained to me their return policy periodShady company and needs to be addressedI bought the mattress cause my husband is a retired disabled veteran with PTSD with the hopes of him resting better When I went back to the store to attempt to resolve I was shown their return policyWhen you check out at the register the clerk takes your sales slip below the counter and attaches the return sheet to the
I recently purchased furniture from the [redacted] location in Louisville, KY When they delivered the furniture one piece was damaged (the sofa table) It contained two very obvious chips in it When we told the warehouse, they requested that we allow someone to come and repair the furniture This is unethical No one wants a brand new piece of furniture that you just purchased repaired You want a new piece of furniture with no damage The then delivered another sofa table on 4/21/ My husband inspected the furniture "before" it got off the truck Again the second sofa table delivered was damaged (chips in it) The driver agreed My husband refused the furniture The driver asked if he could use a marker to cover up the chip "WHO DOES THAT"? This is bad business A furniture company should be knowledgeable on how to transport furniture without damaging it A Business should never recommend repairing a brand new piece of furniture It should always be replaced The
I had Purchased a complete bedroom suit with a california king size bed frame and headboard and footboard it was delivered on right around march 7th , I had to have the frame repaired the first time around the begining of june , at the end of june had to have the service come out again at the end of junefor the same problem it lasted for awhile then the footboard had broke and we had to have them come out againto fix that the frame broke again sometime later now the headboard is completely split at the brackets on the headboard I took pictures of it went to the store to show them and asked them for help on this matter they sent a tech out stated that they had ordered the parts , they also said that it would take weeks to get it , in the meantime im having to sleep on the mattress on the floor the first time I went to the store they gave me a number [redacted] for the higher up as she stated named anita anita never returned any calls never answered he
Easy to deal withJohn [redacted] offered great customer service
We first purchased a sectional couch from Furniture Liquidators on 7/25/ that turned out to be defectiveWe only had it a few short weeks before noticing that things weren't rightWe contacted the company to get a refund however they didn't want to honor our request but would send out a service manAfterwards we tried again for a refund but ask that would allow was for us to exchange for another modelThe couch we had purchased was really the only one that was suitable for our space but after it failing so quickly we didn't want another of the sameWe agreed to come in to the store and look at another possibility since they wouldn't give us a refundWe selected and paid the difference for a different model on September The replacement was delivered around September and by the first of November we started having problems with it alsoOnce again we called to request a refundThey once again sent out a service man to check it and they have offered to repair it but that is
Here is a copy of the note sent to Furniture LiquidatorsOur actual store was in Fairdale on National Turnpike
This really frustrates me because we started here to use a local merchant and support the local business We live in Fairdale and I have lived here all my life Now I'm sitting on folding chairs to watch TV because of your poorly run business
Our delivery was scheduled for today (Friday) When we called today to check on it, they said they would bring it tomorrow WRONG! So, I was going to cancel our order (reclining couch and chair with power) and I am still considering itWhat happened? I talked to delivery yesterday early and scheduled delivery for today So yesterday, I altered my existing plans so I could get our couch taken apart and and removed And for today I changed plans to be here when it was being delivered ( delivery at some time they would not specify, bad service there also) The couch order would already have been canceled if my wife had not talked me into letting it happen first thing tomorrow (Saturday) This definitely has not left me feeling like Furniture Liquidators is a company that stands by its word and is a company worth being a continued place to spend our money I will also let family and friends know they might want to shop at other furniture stores that are more reliable
Clearly customer service goes away once you have our money I no longer believe your company will listen and provide service if we, for some reason need itYou know, any chance of redemption here went away when the manager did not call us back with a solution and my wife had to call him to be updated on the resolution He chose to go on to other things rather than take care of us as existing customers
I will also be reviewing your business on line Which, I guess, is where we might as well shop
I bought a chair and was told the chair was in stock on the 10th of December and was told I could pick up the chair on the 11thAfter paying for the chair I was told it may be Wednesday before I could get it but she would call meI waited until Friday (14th) and called the company only to be told they would have to call me right backI called again on Monday (17th) only to be told the same thingI explained I’ve already been told this and was assured I would have an answer by the next morningAt on Tuesday (18th) I still haven’t heard anything and called once again to be told yet a again someone would call me backFinally a manager called and left a mess that the chair may be in by Friday but he couldn’t say that because it was just an “estamate” and if I had any further questions to call someone else because he would be out of the officeThe chair was over dollars and we paid cas
t was a Christmas gift that I was assured I would have before ChristmasNot even so much as an apology or any sort of optionJust a message saying it would most likely not be in
I had a great experience at Jeffersonville location with Barb! She was very helpful and helped me find exactly what I was looking forI will be back!
I want to share a positive review about Furniture Liquidators in Star Lite Plaza in Elizabethtown, KyMary *** was my sales associateShe helped me use the kiosk to look at more items than were in storeShe was so patient with me as I changed my mind on itemsShe gave me ideas and suggestions which fit my home size and tasteShe was well knowledgable about the products and fabrics and qualityI had the best time making this new commitment buying home furnitureIt was my first time having new furniture and being able to do this for my kids was so special and meaningful for us as we've had to start overI am so thankful for such a great sale and I feel confident in my purchases
We bought a couch from the Preston Highway location when we received the couch there was no similarities to the couch we had set on in the showroomThe couch was hard the cushion slipped out from under you and it was very uncomfortable to sit on, be contacted the salesman that had sold us the couch and we're told that the store manager was unavailableAfter about two weeks of a run around when we finally spoke to the store manager we were told that the couch had been in our home too long to do any changes or returnsVery unsatisfied, horrible customer service!
On April 21, 2016, I purchased a dinette set from Furniture Liquidator along with the year warranty for an additional $ The only information I received on the warranty was the yellow paper which states that: "BCase furniture which includes wood, metal or glass is covered by a limited warranty under conditions of usage for year from the date of deliveryRepairs of defects in workmanship and/or materials will be made without charge to the purchaser during the warranty periodRepairs or replacements will be made at the company option." Of course my warranty is for years
On Thursday, March 23, 2017, I made a claim regarding the wood portion of my dinette set to include a inch nick in the table (noticed in January 2017), inch nick in chair #(noticed around Christmas 2016), and a inch "fading" of the wood (can see the bare wood) in chair #(noticed around Thanksgiving 2016)After making these claims, the woman representative proceeded to pull up my wa
DO NOT I REPEAT DO NOT buy a mattress from this placeI paid extra for warranty for my mattress and had the first one replaced because it was terribleThe second oneThe same! and the $100+ I paid for warranty was void because it was replacedSo now I'm stuck with a terrible mattress that I cant do anything aboutSave yourself the trouble and do not buy a mattress from them!
Easy to deal withJohn *** offered great customer service
Had a great professional experience, Georgia Neal was great in helping me get what I need and her feed back was helpful
Purchased a new mattrass, I believe it to be defective from the day we bought it, I went to store and they referred me to a number from the warranty dept, filled out papers to have mattrass to be inspected, the claim was ofcourse denied, was told by the field tech if they turn it down call back and request another one because the mattrass is already dipping in middle, the door end is higher then head end He said was defective for sure, I called back and was told they no longer come out and do the warranty work the day of a second appt that was scheduled I called the store the mgr told me that he just sells and I have to contact warranty dept who hung up at me and gave me a number in new Albany who had no idea that furniture Liquidators was not doing the warranty work and they contacted the restonic sales who will not contact me personally and now I’m being referred to a national number and have to fill out warranty paperwork again that I filled out once already In mean time I am
I purchased a bed frame and mattress for over $at the end of August There have been multiple missed deliveries without notice, no return phone calls when checking on the status of the order and to this day, I do not have the complete bed that I ordered
The bed frame was a platform bed with drawers underneath I was told repeatedly I would get the bed and they'd schedule delivery and never show Myself or ** ** has missed three days of work in order to accept delivery of what we purchased, and there has been no phone calls canceling the delivery or return phone calls back when I ask about the status of what we purchased
I finally requested a refund and the request to pickup their furniture when I was able to be there because I am unable to miss work again, especially when they couldn't show for scheduled deliveriesThey agreed they'd pickup the bed after my work hours (4:30p) and they showed up on a Monday morning when I was at work at 11am I have reached out via email a
When my wife and I, went to furniture liquidators and purchased our furniture we were told we would receive all the furniture on the same day However when the furniture was delivered we did not receive a chest also our mirror was marked on and a scratch was on there as wellI'll talk to numerous people and they've all giving me different answers A lot of answers were empty promises and they tell me that the furniture will be here soon not giving me an estimated date also they stated to me on the phone that we would receive a discount for the wait of the chest and we would receive A new mirror it is frustrating when we had no where to place our clothing when we thought we would receive the chest the same day we were supposed to receive it and here we are a week and a half later and still no chestAll I'm asking is for our chairs to be delivered when it was supposed to and reimbursement for the wait
I have been with the company for over years and I have to say this is a amazing company to work for! The integrity, honesty and standards are top notch! Not only does this family owned company care and take care of all its customers their employees are top priority as well!! What a blessing and joy to be part of this company!!
I will shop nowhere else!!!
Angela helped me and I couldn't be more pleased
BEWARE! I have purchased many pieces, furniture and mattress, from Furniture LiquidatorsThe quality is not the best, but not the worstHowever, I had a chase that needed the cushion replacedI had to pay for the repair up frontI went to the store, paid for the work, and was told they would come to my home to replace the inner cushionAfter receiving my check, they gave me a window of time on a Thursday that they would come to do the work, I had someone at my home to receive, they never showed, no phone call, nothing! I could not get through to anyone until the following MondayThey made some story up, and said we can be out tomorrow, but oh by the way, we cannot do that repair in your home, we have to take your chaseI asked how long to replace a cushion, she said it would be about a weekI am sitting here over three weeks now and NO chase returnedI have called, get voice mails or told the "technician will call you back"...nothing! I finally got through to someone last Friday, they said oh yeah, we can deliver to you next TuesdayI had someone at my home to receive, and can you guess the ending to this story? NO phone call, NO show, NOTHING! I even called the store and had them email the supervisor of the service department and nothing! I finally get a call back today and they are still confused that I was to have it delivered yesterday and they can come tomorrowBUT, cannot give me a time because it is an "outside vendor that picks up and delivers" although they gave me a time window for the pick upIt is UNREAL! I will not purchase from them again because obviously they only care about the saleP.SIt would not allow me to Leave a Review of a one starIt would not take it until I change the star rating