I had Purchased a complete bedroom suit with a california king size bed frame and headboard and footboard it was delivered on right around march 7th , I had to have the frame repaired the first time around the begining of june , at the end of june had to have the service come out again at the end of junefor the same problem it lasted for awhile then the footboard had broke and we had to have them come out againto fix that the frame broke again sometime later now the headboard is completely split at the brackets on the headboard I took pictures of it went to the store to show them and asked them for help on this matter they sent a tech out stated that they had ordered the parts , they also said that it would take weeks to get it , in the meantime im having to sleep on the mattress on the floor the first time I went to the store they gave me a number *** *** for the higher up as she stated named anita anita never returned any calls never answered he
I was quoted one price by Carole whom I had spoken with on the showroom last night (last night being 4/10/2017) and had a pleasant experience she seemed knowledgeable about all furniture liquidators had to offerDecided today (4/11/2017) I was going to to take advantage of the "sale" they were currently having and buy a bedroom suit and a kitchen table setAFTER the sale priced savings I was going to be paying $3000+ All in all for the furniture, I even came in with the cash in one hundred dollar bills in my pocket and when I got there the price increased by $Okay I'm human like the rest of us reading this and mistakes happen, however if I make an $mistake for a customer (I also work in retail) I am expected to make up for it promptly by some sort or fashionI then spoke with Carole's supposed assistant manager who would not do anything to eleviate the issue either so this was clearly a bait and switch tacticI WAS a repeat customer and spent almost grand on a couch a little over a year ago at this same locationI will not be returning and I would advise anyone reading this not to deal with people who don't keep their word
I purchased my daughter a bedroom suite from this place three weeks ago and at that time they told me that I would have my furniture my furniture delivered later than the 12thI did not receive a phone call to confirm delivery so I called the storeI spoke with my rep, and sales rep and them manager, They explained to me that my merchandise was not in stock but apologized and reassured me that my items would be in the 13th no later than the 17thI called on the 15th and spoke with a rep who told me that I would not receive my items until the 25th because they are back used on deliveryThis is ridiculous my furniture is completely paid for and my daughter has been sleeping on floorMeanwhile they have my money and make excuses for why I can't receive my productI need help with this matte before this turns into a legal matter
Purchased couch by debit on 02/18/ Scheduled for delivery 02/24/Contacted merchant on 02/21/to request cancellation and refundWas informed I needed to speak to the manager, who was not in at that time, and to call back next dayCalled 02/22/18, hours prior to scheduled delivery, spoke with Manager, ***, who stated all sales were finalHowever, this was not stated at time of purchase, nor were any documents signed stating acknowledgement of final sale during purchase on 02/18/Merchant is refusing refund, no goods or services have been receivedDelivery has been cancelledFurniture Liquidators web site states "You may cancel your order and ask for a full refund prior delivery or pick up (except for Special Order furniture)A full refund will be issued to the original method of paymentRefunds will be issued only if the sale is cancelled within hours of scheduled delivery or prior to merchandise pick up otherwise shipping and handling fees may apply." Couch
I purchased the Ashley Cottage Retreat twin bed with trundle and long dresser on January 29, it was the floor model and I paid full price for it My *** went to pick it up on January 30th, it was very damaged and would not be able to be safely put back together for our daughters to sleep on I told the woman that I purchased it from , ***, that I wanted a brand new one ordered After a week she still had not done anything with ordering a new one so I told her that since she couldn't give me a date for when I would receive my items that I just wanted my money back On the day that I paid for the items I told *** that my address of file was not correct that I had moved, she didn't change it in the system About a week after I told her I wanted my money back I went to the Bardstown store to find out why I still had not heard anything about my refund She had not submitted anything for my refund still at this time, they said they submitted it that day A couple more wee
My husband and I bought a sectional from the *** *** on Preston Highway in Louisville, Ky in August, In November, 2015, the loveseat part of the sectional became unhooked In June, 2015, the handle to the recliner (love seat part) broke off when attempting to pull to utilize the recliner I called *** *** to report the issues I was given the number to the *** *** Repair Center I spoke with a customer service representative at the repair center who set up an appointment for a technician to come to my house The technician came to my house a few days before Christmas Eve He assessed the issues and said he would put an order in for the necessary part for the recliner He said he would not reconnect the couch until the part comes in so it can all be done at one time I waited approximately weeks for the part to arrive A second technician came to my house and discovered that the wrong part was ordered He made note to order t
I recently purchased furniture from the *** location in Louisville, KY When they delivered the furniture one piece was damaged (the sofa table) It contained two very obvious chips in it When we told the warehouse, they requested that we allow someone to come and repair the furniture This is unethical No one wants a brand new piece of furniture that you just purchased repaired You want a new piece of furniture with no damage The then delivered another sofa table on 4/21/ My husband inspected the furniture "before" it got off the truck Again the second sofa table delivered was damaged (chips in it) The driver agreed My husband refused the furniture The driver asked if he could use a marker to cover up the chip "WHO DOES THAT"? This is bad business A furniture company should be knowledgeable on how to transport furniture without damaging it A Business should never recommend repairing a brand new piece of furniture It should always be replaced The
I purchased a mattress set from this company and after it was delivered , I signed the papers which I was told it was delivered on time and there was no damages to the walls that was all said to meI went to inspect the mattress after the deliveryI notice a few defects on the box springIt had a that looks like a line of wear on one of the spring about inches long, and about - dents into the fabricI called about this matter and they sent a person to inspect it he said that he can see what was on the box springHe told me that he can see what I was seeing and took photos and will show it to his supervisor, and that they will contact me in a weekI did not hear from them until I calledAnd the Rep told me that the Inspector did not find anythingI told her that he needs glasses or he is lying to youSo they send a a second inspector and he also took pictures of what I seen he said he will take this to his manageri have not heard from them in weeksI called toda
Our experience with Richard Greene at the Fairdale location in Louisville ky was great! He was helpful, informative, and not pushy at all! We never felt like he was just trying too make a sale, but really wanted us to be pleasedWe would highly recommend him the all our family and friends, and would definitely go back together him again for any furniture needs
I purchased a king size mattress the leather frame board was deeply scratched into the leatherI should the installer and he said he would use a furniture marker to fixLater that night when I laid on the mattress it collapsed down in the middle showing it is definitely defectiveI went back to the store and they stated no returns which never was discussed during the transaction and was stapled onto my sales slip under the counterIt was never referred toThis is an absolute shady businessThe mattress has never been slept on and now this is the 3rd dayI was never told nor explained to me their return policy periodShady company and needs to be addressedI bought the mattress cause my husband is a retired disabled veteran with PTSD with the hopes of him resting better
When I went back to the store to attempt to resolve I was shown their return policyWhen you check out at the register the clerk takes your sales slip below the counter and attaches the return sheet to the
Our sofa was damaged by our dog and when we contacted the service department in Louisville ky to order replacement parts and have them installed, fully expecting to pay for everything ourselves, we spoke with tonyaShe told us she would check into ordering the parts and get back with usAfter two weeks we called her back and she said she still hadn't talked to anyone about the partsAfter several phone calls made to the service dept and never having them call us back we finally were given a price and told to send a checkThe check was mailed on the 10th of marchOn the 25th of March I called to see if our parts had been ordered and was told our check was just received on the of March by stellaStella was rude and not helpful so I told her to have her manager call me Glenna called back later that day and told me the parts had been ordered on the Glenna was very rude and when I complained about her and her staff she told me that she didn't have to order my parts and could cancel my order and how would I like thatWhen my husband called the service center later the same day our account was looked up and he was assured put parts were ordered on the 25, not the as glenna has told meI have not spoken with one person in the "service" department who was friendly, kind or were proactive in thier job
We bought recliners from Furniture Liguidators *** *** *** *** *** *** over year ago and have had both recliners fix with the same problem , the foot lifter parts bends and will not lift up or if you do get it up it will not go down at allThe repairman that came actually had to break the hand off to get the foot lifter to go downMy problem is now they want me to pay $for the same problem, since this the third time I do not want these recliners fixed I want my money backIf These items cannot hold up for just a little over a year to me they are junkI have a lazy-boy that is years old and has had nothing done to it in all those yearsAnd these recliners are just a little over a year old and have done been repaired for the same issue twiceI want refunded for the full purchase
I had Purchased a complete bedroom suit with a california king size bed frame and headboard and footboard it was delivered on right around march 7th , I had to have the frame repaired the first time around the begining of june , at the end of june had to have the service come out again at the end of junefor the same problem it lasted for awhile then the footboard had broke and we had to have them come out againto fix that the frame broke again sometime later now the headboard is completely split at the brackets on the headboard I took pictures of it went to the store to show them and asked them for help on this matter they sent a tech out stated that they had ordered the parts , they also said that it would take weeks to get it , in the meantime im having to sleep on the mattress on the floor the first time I went to the store they gave me a number *** *** for the higher up as she stated named anita anita never returned any calls never answered he
I purchased funiturr for my mother 8/We discovered a manufacturer defectI contacted Furniture Liquidators and they refused to help
I was quoted one price by Carole whom I had spoken with on the showroom last night (last night being 4/10/2017) and had a pleasant experience she seemed knowledgeable about all furniture liquidators had to offerDecided today (4/11/2017) I was going to to take advantage of the "sale" they were currently having and buy a bedroom suit and a kitchen table setAFTER the sale priced savings I was going to be paying $3000+ All in all for the furniture, I even came in with the cash in one hundred dollar bills in my pocket and when I got there the price increased by $Okay I'm human like the rest of us reading this and mistakes happen, however if I make an $mistake for a customer (I also work in retail) I am expected to make up for it promptly by some sort or fashionI then spoke with Carole's supposed assistant manager who would not do anything to eleviate the issue either so this was clearly a bait and switch tacticI WAS a repeat customer and spent almost grand on a couch a little over a year ago at this same locationI will not be returning and I would advise anyone reading this not to deal with people who don't keep their word
I purchased my daughter a bedroom suite from this place three weeks ago and at that time they told me that I would have my furniture my furniture delivered later than the 12thI did not receive a phone call to confirm delivery so I called the storeI spoke with my rep, and sales rep and them manager, They explained to me that my merchandise was not in stock but apologized and reassured me that my items would be in the 13th no later than the 17thI called on the 15th and spoke with a rep who told me that I would not receive my items until the 25th because they are back used on deliveryThis is ridiculous my furniture is completely paid for and my daughter has been sleeping on floorMeanwhile they have my money and make excuses for why I can't receive my productI need help with this matte before this turns into a legal matter
Purchased couch by debit on 02/18/ Scheduled for delivery 02/24/Contacted merchant on 02/21/to request cancellation and refundWas informed I needed to speak to the manager, who was not in at that time, and to call back next dayCalled 02/22/18, hours prior to scheduled delivery, spoke with Manager, ***, who stated all sales were finalHowever, this was not stated at time of purchase, nor were any documents signed stating acknowledgement of final sale during purchase on 02/18/Merchant is refusing refund, no goods or services have been receivedDelivery has been cancelledFurniture Liquidators web site states "You may cancel your order and ask for a full refund prior delivery or pick up (except for Special Order furniture)A full refund will be issued to the original method of paymentRefunds will be issued only if the sale is cancelled within hours of scheduled delivery or prior to merchandise pick up otherwise shipping and handling fees may apply." Couch
I purchased the Ashley Cottage Retreat twin bed with trundle and long dresser on January 29, it was the floor model and I paid full price for it My *** went to pick it up on January 30th, it was very damaged and would not be able to be safely put back together for our daughters to sleep on I told the woman that I purchased it from , ***, that I wanted a brand new one ordered After a week she still had not done anything with ordering a new one so I told her that since she couldn't give me a date for when I would receive my items that I just wanted my money back On the day that I paid for the items I told *** that my address of file was not correct that I had moved, she didn't change it in the system About a week after I told her I wanted my money back I went to the Bardstown store to find out why I still had not heard anything about my refund She had not submitted anything for my refund still at this time, they said they submitted it that day A couple more wee
My husband and I bought a sectional from the *** *** on Preston Highway in Louisville, Ky in August, In November, 2015, the loveseat part of the sectional became unhooked In June, 2015, the handle to the recliner (love seat part) broke off when attempting to pull to utilize the recliner I called *** *** to report the issues I was given the number to the *** *** Repair Center I spoke with a customer service representative at the repair center who set up an appointment for a technician to come to my house The technician came to my house a few days before Christmas Eve He assessed the issues and said he would put an order in for the necessary part for the recliner He said he would not reconnect the couch until the part comes in so it can all be done at one time I waited approximately weeks for the part to arrive A second technician came to my house and discovered that the wrong part was ordered He made note to order t
I recently purchased furniture from the *** location in Louisville, KY When they delivered the furniture one piece was damaged (the sofa table) It contained two very obvious chips in it When we told the warehouse, they requested that we allow someone to come and repair the furniture This is unethical No one wants a brand new piece of furniture that you just purchased repaired You want a new piece of furniture with no damage The then delivered another sofa table on 4/21/ My husband inspected the furniture "before" it got off the truck Again the second sofa table delivered was damaged (chips in it) The driver agreed My husband refused the furniture The driver asked if he could use a marker to cover up the chip "WHO DOES THAT"? This is bad business A furniture company should be knowledgeable on how to transport furniture without damaging it A Business should never recommend repairing a brand new piece of furniture It should always be replaced The
I purchased a mattress set from this company and after it was delivered , I signed the papers which I was told it was delivered on time and there was no damages to the walls that was all said to meI went to inspect the mattress after the deliveryI notice a few defects on the box springIt had a that looks like a line of wear on one of the spring about inches long, and about - dents into the fabricI called about this matter and they sent a person to inspect it he said that he can see what was on the box springHe told me that he can see what I was seeing and took photos and will show it to his supervisor, and that they will contact me in a weekI did not hear from them until I calledAnd the Rep told me that the Inspector did not find anythingI told her that he needs glasses or he is lying to youSo they send a a second inspector and he also took pictures of what I seen he said he will take this to his manageri have not heard from them in weeksI called toda
Our experience with Richard Greene at the Fairdale location in Louisville ky was great! He was helpful, informative, and not pushy at all! We never felt like he was just trying too make a sale, but really wanted us to be pleasedWe would highly recommend him the all our family and friends, and would definitely go back together him again for any furniture needs
I purchased a king size mattress the leather frame board was deeply scratched into the leatherI should the installer and he said he would use a furniture marker to fixLater that night when I laid on the mattress it collapsed down in the middle showing it is definitely defectiveI went back to the store and they stated no returns which never was discussed during the transaction and was stapled onto my sales slip under the counterIt was never referred toThis is an absolute shady businessThe mattress has never been slept on and now this is the 3rd dayI was never told nor explained to me their return policy periodShady company and needs to be addressedI bought the mattress cause my husband is a retired disabled veteran with PTSD with the hopes of him resting better
When I went back to the store to attempt to resolve I was shown their return policyWhen you check out at the register the clerk takes your sales slip below the counter and attaches the return sheet to the
Our sofa was damaged by our dog and when we contacted the service department in Louisville ky to order replacement parts and have them installed, fully expecting to pay for everything ourselves, we spoke with tonyaShe told us she would check into ordering the parts and get back with usAfter two weeks we called her back and she said she still hadn't talked to anyone about the partsAfter several phone calls made to the service dept and never having them call us back we finally were given a price and told to send a checkThe check was mailed on the 10th of marchOn the 25th of March I called to see if our parts had been ordered and was told our check was just received on the of March by stellaStella was rude and not helpful so I told her to have her manager call me Glenna called back later that day and told me the parts had been ordered on the Glenna was very rude and when I complained about her and her staff she told me that she didn't have to order my parts and could cancel my order and how would I like thatWhen my husband called the service center later the same day our account was looked up and he was assured put parts were ordered on the 25, not the as glenna has told meI have not spoken with one person in the "service" department who was friendly, kind or were proactive in thier job
We bought recliners from Furniture Liguidators *** *** *** *** *** *** over year ago and have had both recliners fix with the same problem , the foot lifter parts bends and will not lift up or if you do get it up it will not go down at allThe repairman that came actually had to break the hand off to get the foot lifter to go downMy problem is now they want me to pay $for the same problem, since this the third time I do not want these recliners fixed I want my money backIf These items cannot hold up for just a little over a year to me they are junkI have a lazy-boy that is years old and has had nothing done to it in all those yearsAnd these recliners are just a little over a year old and have done been repaired for the same issue twiceI want refunded for the full purchase