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Rubachem Systems Inc.

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Reviews Rubachem Systems Inc.

Rubachem Systems Inc. Reviews (34)

I am rejecting this response because:My Office Manager, Administrative Assistant and myself tried multiple times to contact them with the phone number listed on the invoice and nobody answered the phone the first timesWhen they did finally answer the phone they were very rude and argumentative

Please be advised that RCS already complied with every one of the customers’ requests before we rec’d notice from the Revdex.com --  return has been rec’d and account reflects zero balance—When the customer calls in , we log the call , thus ending any “ticking clock” of 30 day return policy that they...

were so concerned about, and they were assured this on their 2nd call —the person who was assigned the account was not able to reply to customer immediately and thus the panic of the Revdex.com contact – it was within 36 hours that the situation was resolved-

On July 24, 2014, RCS issued 4 credits to CCI to adjust for a price adjustment  for competitive pricing.  $598.00 applied to open  invoice # [redacted]  --leaving a balance due of $622.17$598.00 applied to open invoice #[redacted]  --  leaving a balance due of $927.01$598.00...

applied to open invoice #[redacted]  -- leaving a balance due of  $625.30$598.00 applied to open invoice #[redacted]  -- leaving a balance due of  $620.64$598.80 applied to open invoice #[redacted] – leaving a balance due of   $622.96--------------at this point, the remaining balance due to RCS was       $3418.08 – The customer stated this was not satisfactory, and demand return of old goods, and refunds of previous payments.  These goods were special order and non-returnable to our vendor, so the option of return of merchandise from February and March was out of the question.  As a matter of resolution, RCS cancelled the remaining balances of $3418.08, as a gesture of goodwill and to bring the matter to a swift conclusion. There is a zero balance on our books. The customer was informed of this, but perhaps not aware of the extent of the credits that were issued. The customer then  reached out to an employee who no longer works here, so the e-mails went unanswered; I can appreciate the frustration in that. However,  RCS has more than met with the monetary equivalent of the wishes of the customer, and respectfully wishes this all to be reviewed as such. As requested, we will no longer do business with that company.   the cancellation of the balance of $3418.08  was done by me on 10/1/14

When a customer calls in, it is standard operating procedure is take their information and have the call returned by an appropriate party.  As we deal in chemicals, there is no such thing as an instant return authorization.  Some products have safety handling requirements that may go to alternate facilities— If this customer feels that they were treated abruptly, they were most likely dealing with the receptionist whose sole purpose is to take information, and is not capable nor authorized to give return information.  As this customer did not provide the information as we listed them MAVEN, and kept requesting help for  VETERAN COMPANY, and with a completely different phone number, there was no way to cross check- this is where, as previously stated, the delay occurred—I have no doubt that the customer was frustrated, and then put their frustration on the receptionist.  If they demanded a return address from that individual, they would not get one, for the reasons explained above.  This is not rude, it is protocol.  For the hours that we are open, 8:30 am to 5pm EST, there is a live person to answer the phones- if there are too many incoming calls, it may flip to automated- Automated is available 24 hours a day, and all calls are logged in.  Apologies for their frustration, but if they  had merchandise that had labels addressed to MAVEN, and packing slip with same, as well as invoice to same, why not identify yourself that way so we can locate your file. Our notes indicate we left multiple messages that went unanswered before it came to this on 3/11, 3/13 and 3/16-  For the record, this customer was assisted and credited, as requested-

There is no record of any orders with this company. Their complaint states that we have sent them things—my records do not indicate as such; perhaps they have us confused with someone else. I have cross checked their name, phone number and address—nothing has been entered nor has anything been...

shipped, so they must be intending their complaint for someone else -- As requested, the phone number provided  has been placed on the do not call list, as well as the additional number that I found for their company when I cross checked them on the internet to make absolutely sure we had no business with them

Review: I received a phone call from an employee and never ordered anything. 2 weeks later $1000 of items was received and it is items I would never need in my industry. No phone numbers or company info was present inside or outside the packaging so no way to contact. 2 weeks after that I received an invoice for $1000 and still no contact information on the invoice. It is obvious this companies prime purpose is to force people into purchasing items they never agreed to with no recourse to return items.Desired Settlement: The items were sent back and I don't want to receive any communications from them

Business

Response:

MAN LEFT A VM - STATING MICHAEL DID NOT ORDER THIS - THERE WAS NO PRICING TOLD ON THE PHONE - AND RETURNED MERCHANDISE -[redacted] - WILL REPORT US TO THE Revdex.comIn some cases, sales calls are recorded for quality assurance. I listened to sales call, which goes over prices and quantities clearer than any call I ever listened to / I personally returned the call - the owner answered – I offered for him to listen to the recording with me; he said there was no recording, and no phone # listed etc– wouldn’t let me answer him; - I advised that he was welcome to return/buyers remorse- and he said NO ORDER - I advised we had recording, but again , more than welcome to return- he kept saying how our phone # isnt anywere on the inv or anything etc etc - all INCORRECT statements-our # is on the individual merchandise, the box itself, and the packing slip in 2 places, and on the invoice/ Man told me he “gave it to fedex and they would look up our address and get it to us” and then stated "conversation over" and hung up- I went ahead and sent RMA (return merch authorization) via fax to cover the bases, to ensure he had all the info he needed - wrote note suggesting he contact fedex w/ his tracking info if already in transit as he stated, and give them proper address so we could properly credit. Merchandise has been received and invoice has been cancelled. Every accusation made was incorrect, and invoice reflects zero balance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Delivery of Non approved/ordered purchase of merchandise. Contacted business to request return address and notify them this was for non ordered merchandise and was met with extreme hostility. They were verbally abusive and did not want to give me their address for return merchandise. Finally after continued requests I was able to get return address. But, this company obviously uses very strong arm tactics and scams to send and bill for non ordered merchandise.Desired Settlement: Acceptance of returned merchandise and credit/reversal of received billing invoice.

Business

Response:

As requested by customer, return authorization was given, return was received, and invoice is cancelled in full . This all took place prior to us having any knowledge of a Revdex.com complaint – If a customer has an issue, we do our best to meet their needs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Many of phone calls to our company without disclosing who they are or what they are trying to sell. This company ask for a purchasing agent then tells them they won a gift card and there sending it to them as there getting you to say yes to tape that you purchase from someone else, so they can send this to you as well. Also billing you for it. I've hanged up on them and they still send me stuff , my warehouse has to refuses their stuff. This is a Jacksonville phone number ###-###-#### by their in New Jersey calling here to sound like there a home town company. They refused to give me the New Jersey address to file a complaint by I goggled them to find this address.Desired Settlement: To Stop Calling, and tel-marketing company's that have more important things to worry about then someone using a number where their not even located.

Business

Response:

There is no record of any orders with this company. Their complaint states that we have sent them things—my records do not indicate as such; perhaps they have us confused with someone else. I have cross checked their name, phone number and address—nothing has been entered nor has anything been shipped, so they must be intending their complaint for someone else -- As requested, the phone number provided has been placed on the do not call list, as well as the additional number that I found for their company when I cross checked them on the internet to make absolutely sure we had no business with them

Review: Have contacted this company on several occasions to request return address to send merchandise delivered to our office. Sales person did not disclose complete pricing information and has billed us prices we did not agree to. This company calls business to ask for employees names to put in their invoices that they were ordered by them when in fact they were not. This is an unauthorized purchase.Desired Settlement: Would like the company to contact us with return address so we can send merchandise back to them. We would also like for our account with this company to be credit for said merchandise and our company taken off their contact list for any purchases.

Business

Response:

Cust called here @ 4pm EST on May 19th; the person who was assigned to handle this leaves @ 4pm, so they got the info from our receptionist, and we returned the call on the 20th,- their letter to the Revdex.com is the 19th, before we got the chance to help them. We have a 30 day return policy, and the original shipment is from February, and invoice was sent March 1st; they did not contact us until the end of the day when no one was available, on May 19th. We do not ignore customers; their call was handled in timely fashion and the invoice in question has been adjusted and paid.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We had placed an order for cleaning products in March of 2013 and paid for that order. In June of 2013 an employee of our company received a call from this company about the same cleaning products at a 50% reduced price because they were moving to a different location. Our employee agreed to purchase 1 case and 1 pail of cleaner at the reduced price. We were shipped 12 cases and 12 pails of cleaner on a pallet NOT all at a reduced price. We tried to return the huge shipment because we could never use all of this cleaner, but were told we could not return any of the shipment. We have since received nine partial invoices for this shipment NOT at the reduced price as promised. Our accounting department has paid for 4 cases and 4 pails of this order at the quoted price but we did not order 4. We feel that the salesman was not honest and sent more product than we ordered and then we were billed at full price for most of the order. Then were were not allowed to return what we hadn't ordered.Desired Settlement: We will NEVER use this huge shipment of these products. The original order remains on the pallet, as delivered, untouched. We would like to return the complete original order on the pallet, as it was delivered to us and get the money that we have paid so far for this order refunded to us. We were not charged the discounted price and were delivered more product than was ordered.

Business

Response:

I cannot say what transpired on the sales call June 24th, as I wasn’t a fly on the wall —notes indicate that the salesman had offered to send 20 pails and 20 cases, and was told that was too much, and to please contact him again the following day to obtain a purchase order number - However, I was able to listen to the VERIFICATION call the following day, 6/25/13 where as our employee, [redacted], contacted Mr. [redacted], the buyer from DIAMOND to go over in detail the order that was placed - Mr [redacted] stated he was waiting on the call, to give us the new pollE - There was indeed some confusion about the quantity — Mr [redacted] went over the quantities of 12 pails and 12 cases, and Mr [redacted] interrupted Mr [redacted] and said “there was only supposed to be six and six..." Mr [redacted] then clarified that perhaps he was confused, but it was submitted for 12 and 12, and perhaps the confusion stemmed from the fact that we were splitting the billing 6 in September, 6 in November—Mr. [redacted] then acknowledged this was OK, and THEN gave us a new purchase order it of H2416. For the record, Mr. [redacted] himself received and signed for the goods on 6/27/13 in which the visual of 12 pails and 12 cases is pretty obvious, as well as the packing slip lists the quantities-- had there been any issues, it would stand to reason we would have been contacted then. Our phone and fax are posted on all goods, packing slips, and labels - Please note that our return policy is 30 days. We did not receive any contact in the 30 days that followed delivery of goods. On August 14‘“, Mr [redacted] contacted his sales rep — they came to the agreement to spread out/split the billing further, and to further assist we removed 100% of the freight charges, and gave 3 pails and 3 cases no charge, thus resulting in a 25 % discount of merchandise, which are reflected on the first 3 invoices of the new series — lnv #559184 dated 8/28 shows 1 pail and 1 case no charge, 559185 dated 9/27/13 shows another 1 case and I pail no charge, and [redacted] also shows these discounts. All the invoices state that they are split 10f 9, 2 of 9, 3 of 9, , etc etc. on the bottom left corner, so there can be no confusion — as well as the fact that this split was as the result of an amicable agreement between RC5 and Mr [redacted]. To ask for a return at this late date is out of the question for any company —We cannot resell the goods. We will extend a further discount to clear that matter up, but as you can see, we have gone above and beyond to accommodate and it is unsettling that a company uses the Revdex.com without proper cause or facts. The first 2 of the 9 invoices have already been paid—Upon receipt of payment of the next 3 invoices, we will consider the matter paid in full , which is less than 50% payment, as 25% was already given of the first 3 invoices.

Respectfully,

This company has been calling and harassing us for years! Please bware, do not provide a shipping address or any sort of PO# because they will ship you junk and expect payment!! PLEASE BEWARE!!!

Review: Office received call from RCS, they asked to Speak with [redacted], He answered the call and they informed him that our product was running low and needed to replenish the order, He asked if we bough from them before and they told him we had an account, We then receive boxes of cleaning compounds and chemical solvents,

We have never ordered from this firm, our PM was conned into thinking that we periodically order from them which is false, we have then been trying to contact them via email and have left phone messages to have these items returned and they have not responded to our requests, We have since looked them up on the internet and have found that they use these con tactics into luring companies to order and or buy productsDesired Settlement: For these unordered items to be picked up and stop making unsolicited calls

Business

Response:

RCS issued prepaid pick up labels to retrieve the merchandise before we rec'vd letter from Revdex.com...We satisfied the situation before the complaint came thru. please remove...thank you

Review: We receive calls from RCS claiming they had a package to deliver to us that bounced back. They claim to be a shipping company like UPS. So they lie in order to try to authorize sending their supplies to you, then send a large invoice. If they are like UPS, that would mean they would be shipping a package that is from someone else that we ordered from. However, we do not have any vendors using RCS to ship packages to us. They have tried this scam on us the past 2 years and we have asked numerous times to stop calling us. Since I started marking down the number of calls from them, we have received 17 calls. Our staff is on the clock when they answer the phone and these harassing calls cost us money.Desired Settlement: I am tired of asking them to stop calling. We have never done business with them and never will do business with a company that lies! They need to stop calling!

Business

Response:

The phone number ###-###-#### has no activity in our sales log- when I took this information a step further and check all outbound calls log, there shows one call in 2011 and one call in 2015 –a total of two calls in 4 years. it is on the DO NT SOLICIT list – If they have additional numbers they would like to add to the list, we will be happy to comply, but we are not the people who are calling them on the # they have listed in this report.

Consumer

Response:

Every time they call, they are claiming that they have a package to deliver to us, but not of our vendors use them and we have never received any shipment from them. We do have rollover lines that are not published. I don't have time to make a list of all of the lines we have, no is it our responsibility, especially for someone who lies! They have tried this scheme by asking for specific people in the company, so they are aware of what company they are calling regardless of the phone number they are using. The names they use are not even people that are in charge of purchasing, so it's always obvious that they are a scam. What I don't understand is why they can't figure out yet that we are not falling for their scam, so why bother calling us at all?

Review: They are sending me product that has not been ordered. I order on necessity. On 9/17/14 they sent me three cases of hand cleaner that I did not order. I had already 8 cases that slid through the cracks and were paid for. When we called them on it, they came up with a p.o. number that is not assigned to them. Every thing I purchase has to have a p.o. cleared through accounting. They said we could not send it back. I am refusing to pay this invoice as they are scamming.Desired Settlement: I want them to void the invoice and not contact us again.

Business

Response:

This is under dispute. Company placed order, had us call back for a purchase order number, and now denying such. On occasion, where permissible, calls can be recorded for quality assurance. We have this call, and played it back for them. No less than 19 calls and e-mails were made from our collections dept. to get paid on this that went unanswered, and now they are trying to use the Revdex.com as a way to not pay? —an invoice doesn’t get wiped clean of obligation because the threat of Revdex.com is misused.

Review: RCS salesman calling to data mine and lead employees to believe they are getting free samples, and then invoicing for the products at outrageous prices.Desired Settlement: I would like to see a full investigation in this company and their business practices. I believe RCS is routinely calling businesses to data mine and send highly marked up products ($17 can of spray paint) to job sites and satellite offices and then invoicing the companies for products they never ordered, or was lead to believe they were free samples.

Business

Response:

I have found no records of any business with this company within the last 5 years –if they choose not to do business with us, all they have to do is say so - We have, per request of [redacted] on our do not call list, as requested by them in April of 2014. For the record, RCS offers a fine line quality products, and at no point in time is merchandise ever shipped out without prices given – The consumer complains about the price, yet hasn’t made a purchase. Shall I submit a complaint about Bloomingdales or Nordstroms that they offer $700?? pair of shoes for sale, when I could go to JC Pennys or Macys for $80.00?? It is the choice of the consumer as to where and what they purchase, and what they think is an appropriate price for the product at hand- When you enter a store, does the saleman not ask you “are you looking for anything in particular?” – is this “data mining”? Is it not part of communication to ask a potential customer what their needs may be? There are very strict training and procedures in place, everything is strictly monitored, and the word “sample” is absolutely never used when product is being offered for sale.

Jackie Devanna

Customer Support Services, O.S.& D.

Consumer

Response:

I am rejecting this response because: This is a failed attempt by the business to continue it's unethical business practices. This organization should be required to submit as evidence any and all documentation associated with their internal investigation. The poor response highly suggests there never was an investigation. I would also state the response to my claim is everything but professional!

My rep at US Standard Products has always provided me solid construction management advise. Always gives me the best most safe results for my projects. My rep plus the customer service department has decades of engineering and construction experience. This experience has worked when applying to the everyday challenges that me and my subs face throughout the construction process. I have found however that at times I do need to haggle with my rep. Both regarding price and quantity of material. But I have worked in the construction industry my whole life so I am used to this. Its no different from my dealings with my subs and my clients.

Review: I received a pallet of cleaning products and lubricants after telling their rep I don't need anything. Their web site states I have 30 days to return the material. I called the number, talked to the rep and they will not return the pallet which I offered to pay the freight. According to the RCS rep, the facility which the material shipped from is no longer there. The RCS rep would not give me an alternate ship to address. The reason for a return should be irrelevant. RCS advertises product returns but will not comply to it.Desired Settlement: I tried to return a product in which I would pay for the freight. Since RCS is not adhering to their return policy they can sent me a pre-paid return label.

Business

Response:

The customer was granted returned authorization as requested, return has been rec'd and the account reflects a zero balance. Previously a discount has been offered by the sales rep in lieu of return, which customer rejected. Both parties are now satisfied

Received a call from US Standard Products. They are a safety, concrete sealer and tool supplier. I have been dealing with another supplier for maybe 15-18 years now. I normally get my concrete patching materials from them. They do carry some lubricants and a lot of fire rated stuff at that. US Standard carries a lot of stuff for all the trades. The rep really new what he was talking about and gave me some very good information on safety requirements. After reviewing their website and a very long conversation I let the rep know that it was my intention to stick with my current supplier.

Review: We unfortunately have been dealing with this company for a few months. We started getting delivered products we did not know why they were showing up. The first two shipments we did need the items they sent us so I authorized the payment. But we have NEVER ordered from this company. They state that "[redacted]" our IT clerk ordered the materials. In our organization our IT staff cannot order materials. [redacted] stated he has never talked with this company.

Now for the third month or so in a row, we receive more items. I have contacted the company and talked to someone who then forwarded me to the Controller, said they would get back with me and we could resolve this amicably. Amicably? They want us to pay for Laptop Wipes which we never ordered. We don't have laptops in the building.Desired Settlement: I need a return label to send these items back to the company. It should not cost our organization anything going forward. I want our company placed on a no contact list going forward. We will reject all future bills and shipments from RCS as these sales tactics are revolting at best.

Business

Response:

Please be advised that l have had a conversation with the VP of ARISTO and they have agreed to RETRACT the complaint, as I proved that all aspects of their statements in their complaint were false — l was able to retrieve and play an old sales call in which prices and quantities were gone over , and purchase order information given by the employee of ARISTO, as well as have issued prepaid labels to pick up the current merchandise, and cancelled their balance to zero—this complaint was based on lack of knowledge of circumstances, is entirely unfounded, and is not just satisfied , but needs to be expunged and removed from the records. Thank you for your attention to this matter

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. In discussing further on my end. I do not accept RCS full explanation of how the sale occured. The business did provide me a recording of an order; however, not the order the complaint was filed on. Their exact words were, "this was just a mess, we will send a return label". The recording they played me was only a partial recording of a previous order and when asked they "did not have the entire recording". Just conviently the only part of the call where the employee says yes send. The employee did not admit to placing the order or a price discussion. We have a contract agreement with a supply company and do not order from any other companies. I have no way of knowing since the recording was not provided, of knowing what was said before the "confirmation" call. If the business wishes to provide an IP address when the order was placed, or a recording of the entire authorization.The business also said I "MUST" retract, I respectfully deny this request. I have received the return label and accept this to satisfy my complaint. Regards,

Review: In Jan/Feb 2015 not sure of date our superintendent received a phone call from a women from RCS. Said she had a package on her desk that had the wrong address on it wanting correct address. Her phone number showed up as a local area code. She said, she & her company sold safety supplies. We were working at a production facility & needed safety glasses & ear plugs so our superintendent ordered two boxes of clear & tinted glasses. Sale representative stated she would send a box of ear plugs as a bonus. Order showed up in a timely manor and assumed invoice sent & paid. Late April our superintendent received a call from another representative asking favorite NFL team and would send a jersey. He ordered the same 2 boxes of clear & tinted safety glasses. Order delivered but not even close to what he ordered sending cases of safety glasses, ear plugs, caution tape, & box of dust masks.He then informed myself, vice-president, stating we would need to return unauthorized products. Weeks passed before receiving an invoice. Received on 5/18/15 for $2,151.41. Superintendent immediately called number on invoice & left message for return call. He received a return call a day later stating items could not be returned. Stating we received only half of the bill & stated they would only bill us for half if we paid for the invoice we received. Vice-president tried numerous times to get a resolution on returning merchandize as they have a 30 day return policy. Not much time to resolve by receiving invoice on 5/18/15. Promised a return call on 5/20/15 no call. Feel our superintendent was tricked and costs of materials highly overpriced. This is a very poor business practice and should be corrected.Desired Settlement: That RCS pays in full to have products returned and void invoice. Items are sealed and ready for return.

Consumer

Response:

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Description: Office Supplies - Sale by Telemarketing, Cleaning Supplies, Product Sales - General

Address: PO Box 5389, Englewood, New Jersey, United States, 07631

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