Rubachem Systems Inc.

Review: "Lisa" at RCS contacted me regarding a shipment that was "unable to be delivered due to an incorrect address". She also stated that she was sending promotional items. I gave her the correct address because companies send us promo items all the time as to attract our business. We received a large shipment of safely glasses, ear plugs and gloves shortly after. I had never placed an order for this. They are claiming I did and that we owe them $743.35 for the items. We refuse to pay this bill as it was stated by "Lisa" they were promotional items. I had no idea I was being scammed by the initial caller looking for a correct address.Desired Settlement: I refuse to pay this bill considering I was told they were promotional items.

Business

Response:

Customer was contacted on 4/8 regarding the promotional item in question, and was given a home address to send the promotional item to – the merchandise was sent to the office on 4/16. On 5/1, we rec’d a call from ADRIENNE [redacted] stating that they got quite a bit of merchandise from us at the office, had problems with other companies in the past, and would prefer not to do business, and to please pick the merchandise up. We complied with this request and issued prepaid Fedex shipping labels that same day so the goods could be returned at our cost. The prepaid labels were sent via fax. On 5/15, we traced the goods, saw that the prepaid labels that had been requested were never used, and re-faxed the labels – the note that goes with the prepaid labels states that the labels are available if they wish to return, and if they have chosen to keep the goods, then kindly remit payment –as it was requested of us to retrieve the goods by Ms [redacted], it seemed odd that they did not use the labels they specifically asked for, and was done the very same day as her request. We then got a fax note stating they lost the goods, and then got the report from the Revdex.com. We complied with their requests, and they are playing games. I have proceeded with cancelling of invoices, but I want it known that we did everything right. Jackie

Review: A representative from RCS called me on my cell phone and mentioned that he was going to send some safety glasses and ear plugs free of charge. We received the box of safety glasses and earplugs and no invoice was enclosed. A few weeks later we received an invoice for the safety glasses and earplugs past the 30 return policy. My office manager, admin assistant and myself tried multiple times to contact them. Every time we call the number on the invoice it goes to a recording and we have left messages and no response. We have been trying to return the safety glasses and earplugs for weeks. The charges are astronomical in price.Desired Settlement: Give us an address to return the safety glasses and earplugs and cancel the invoice. And do not contact any of my employees again.

Business

Response:

There were serious miscommunications with this company—the name and phone # provided do not match what is in our database, and it lead to neither party being helped. We left them message after message calling for payment that went unanswered, were ready to send them to collections, and we had no record of “Veteran Company” calling for return – we had them listed as MAVEN , and under a different phone # that did not cross check. In the meanwhile, we have finally communicated, accepted the return, and credited the account in full. In addition, all cross reference have been made, and they have been removed from our database.

Consumer

Response:

I am rejecting this response because:My Office Manager, Administrative Assistant and myself tried multiple times to contact them with the phone number listed on the invoice and nobody answered the phone the first 6 times. When they did finally answer the phone they were very rude and argumentative.

Business

Response:

When a customer calls in, it is standard operating procedure is take their information and have the call returned by an appropriate party. As we deal in chemicals, there is no such thing as an instant return authorization. Some products have safety handling requirements that may go to alternate facilities— If this customer feels that they were treated abruptly, they were most likely dealing with the receptionist whose sole purpose is to take information, and is not capable nor authorized to give return information. As this customer did not provide the information as we listed them MAVEN, and kept requesting help for VETERAN COMPANY, and with a completely different phone number, there was no way to cross check- this is where, as previously stated, the delay occurred—I have no doubt that the customer was frustrated, and then put their frustration on the receptionist. If they demanded a return address from that individual, they would not get one, for the reasons explained above. This is not rude, it is protocol. For the hours that we are open, 8:30 am to 5pm EST, there is a live person to answer the phones- if there are too many incoming calls, it may flip to automated- Automated is available 24 hours a day, and all calls are logged in. Apologies for their frustration, but if they had merchandise that had labels addressed to MAVEN, and packing slip with same, as well as invoice to same, why not identify yourself that way so we can locate your file. Our notes indicate we left multiple messages that went unanswered before it came to this on 3/11, 3/13 and 3/16- For the record, this customer was assisted and credited, as requested-

Review: I received a phone call from a sale representative who acted is if he knew me and called on me regularly. He offered me tickets to[redacted] games and to send me items because he really wanted our business. He knew the name of one of my superintendents and some specific information about him as well. He spoke very fast and the signal wasn't great, so he was very hard to understand. He said my superintendent needed some items until he got back up here from Florida to call on us. He said was going to send those on because again he really wanted our business. Some time later a shipment of marking paint and ear plugs arrived at our warehouse followed by a invoice to the tune of $1,300+ dollars! For four cases of spray paint and some ear plugs! We resolved not to pay it as 1) We were tricked into ordering it and 2) the cost was enormously overpriced. They have accepted that we return it, but want us to pay to return it. I feel this is a poor way to do business, and sales practices such as these should be changed.Desired Settlement: That RCS pays in full to have items returned to their warehouse. The items are unopened.

Business

Response:

Standard return policy for most companies is 30 days – had the customer caled us within 30 days, there would have been no issues, no questions asked. As it is, goods and services were delivered 7/25/14, and we were not made aware of any issues until 9/11/14, after the grace period had passed . This is the reason that the responibity of return fell upon the consumer. We then rec’d the complaint ; As we strive to have customer service as a strength, and to right the misunderstanding, we have supplied prepaid labels as the customer requested. Return has now been rec’d and the invoice has been cancelled in its entirety.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: RCS is running an unethical operation and taking advantages of small businesses. We ordered one shipment from them, which we paid for. That should have been the end of it. They continued to send shipments of product, totaling more than $7000.00. Because our employee who originally ordered the products was in the hospital for chemotherapy, our front desk could not verify the additional shipments with him so she accepted them and paid for them as to not ecru past-due bills.

Upon learning about the shipments accumulating in our basement, I called RCS and spoke with [redacted]. I asked for proof of the additional orders, which he said he could not provide. I asked to speak with his sales rep who took the orders, which he said I would not do.

Essentially, RCS has some automatic re-order system which is completely unauthorized. They send product hoping no one will notice the fact that it was never ordered.[redacted] was irreverent and dishonest on the phone. After reviewing this with our attorney, we ultimately decided it's not worth our time and effort to take RSC to court. We learned a valuable lesson, and have since developed a system of verification when a shipment comes it. It's laborious, but we can not longer assume that our vendors are running honest operations.

We then received a shipment and invoice for $8800.00, which we of course did not order. [redacted] said he would accept the return but would not pay freight and there would be a restocking fee. He had a rehearsed answer for every question and concern. Although he could not provide evidence of any of these orders ever being placed, he refused to acknowledge any negligence or malpractice on their end.

I'm honestly not sure how he sleeps at night.Desired Settlement: In a perfect world, RLS would accept the $7000.00 worth of product in our basement which we did not order, and issue us a full refund.

I realize that won't happen because they are an unethical company. My hope is that they stop taking advantage of small businesses and that no one else has to go through what we have with them over the past few months.

Business

Response:

RCS accepted return of goods from the July shipment on 8/28 , and for the record, the return was short by 400 pairs of ear plugs – Credit was given for the entire shipment, despite the shortage. Never at any time was there an “automatic shipment” – for each and every order the sales rep reached out to the buyer to offer goods and services, and each time our verification department contacted the buyer to go over the order after the sales department, and prior to shipping, and has even changed the quantities, or omitted goods from the order at this stage. If their employee over ordered, the negligence is on their part. Asking for a refund and or return of goods from February and April is an unreasonable request for any vendor. There is no balance due to either party.

This company contacted our business with a salesperson who claimed to have access to TN Titans gear and wanted to ship me (not our company) a "free jersey." The salesperson gradually began asking more & more personal information, claiming he would send "caps" to my family personally.... asked for my personal number, and how many children/ grandchildren I had at HOME. I did not give him any answers and eventually hung up. Apparently they use whatever state you are in and offer freebies to entice you personally to influence your company to do business with them. Very inappropriate sales call/ tactics.

Review: I received a phone call from a sale representative who acted is if he knew me and called on me regularly. He offered me tickets to NASCAR races and Football games and to send me items because he really wanted our business. I would also get calls from other sale representatives regarding the same thing, again offering me tickets and even merchandise if I would try their product at a lower cost but had to buy several cases. I purchased the product because we were in need of the product I purchased. The order was not shipped in one shipment and became very confusing on their billing and shipping papers. We then ordered some gloves through them and when I received the bill, which wasn't as confusing at the first order, I noticed they overcharged by quite a bit. I then looked back on the previous orders and noticed they were billing me for items they did not ship plus overcharging me for the items I did receive. I emailed two different people back in July of 2014 to get a refund of the over paid amount. I would not get any response from them so I emailed them again today and they said my account shows a zero balance and no refund was due and that the invoices they were trying to get me to pay were cancelled and no longer on his screen for viewing. Ever since I brought this issue up with them, I have not received anymore sales calls or calls wanting payment for items that I said where not even shipped. All in all this business has very high pressure sales and very unethical business practices.Desired Settlement: I want them to refund me the amount that I submitted to them along with all the supporting documentation supporting the overpayment to them from us. They expected us to pay them in a timely manner and I have been trying to get a refund back since July of 2014.

Business

Response:

On July 24, 2014, RCS issued 4 credits to CCI to adjust for a price adjustment for competitive pricing. $598.00 applied to open invoice # [redacted] --leaving a balance due of $622.17$598.00 applied to open invoice #[redacted] -- leaving a balance due of $927.01$598.00 applied to open invoice #[redacted] -- leaving a balance due of $625.30$598.00 applied to open invoice #[redacted] -- leaving a balance due of $620.64$598.80 applied to open invoice #[redacted] – leaving a balance due of $622.96--------------at this point, the remaining balance due to RCS was $3418.08 – The customer stated this was not satisfactory, and demand return of old goods, and refunds of previous payments. These goods were special order and non-returnable to our vendor, so the option of return of merchandise from February and March was out of the question. As a matter of resolution, RCS cancelled the remaining balances of $3418.08, as a gesture of goodwill and to bring the matter to a swift conclusion. There is a zero balance on our books. The customer was informed of this, but perhaps not aware of the extent of the credits that were issued. The customer then reached out to an employee who no longer works here, so the e-mails went unanswered; I can appreciate the frustration in that. However, RCS has more than met with the monetary equivalent of the wishes of the customer, and respectfully wishes this all to be reviewed as such. As requested, we will no longer do business with that company. the cancellation of the balance of $3418.08 was done by me on 10/1/14

Review: RCS contacted my number, and asked for me by name. They attempted to use personal favors (sports game tickets, sports team memorabilia) to motivate me into signing off on safety supplies that we do not need. The sales person made it sound like the supplies being offered to us were a free sample, but then let it slip that he would accept a PO.

You don't need a PO for free samples.

I have reviewed previous complaints made to the Revdex.com regarding this company. Their conduct is dastardly, dishonest, and most of all, dishonorable.Desired Settlement: RCS is not to contact PJ Keating or other Oldcastle companies ever again.

Business

Response:

I have read the complaint listed by [redacted], then listened to the call from the training archives to determine the validity of the issues at hand – at no point whatsoever did the words samples or free ever get mentioned by the sales rep –in essence, this complaint is stating that he didn’t like the personality of the salesman – I understand how a loud and garoulous person can rub you the wrong way—your offense taken by the personality of the individual shouldn’t warrant a Revdex.com complaint – In the call , it was the would be consumer who asked “ is this a sample” and the gentlemans answer was “no, I am offering the goods for sale” and “they cost money” - the salesman in question is just a naturally jubilant and loud individual , which , is a gift from birth product of his parents, not a sales practice of our company - Again- we didn’t offer samples – we offered product with prices- this complaint is against the personality of an individual and no business has been conducted.

J

Review: A few days before Christmas I answered the phone here at [redacted] Construction where I work as a drafter/run office. The person on the other end asked me to verify [redacted] Constructions Physical address, so I did, just as I do, and have done once or twice a week. We get drawings, shop drawings, etc. all the time, not to mention at that time of year all the companies we do business with are sending cookies, hats, etc. as gifts. So he went on to say that he needed me to verify the address so he could send [redacted] Construction a free Christmas gift, which he went on to tell me that it was ear plugs, safety glasses, dust mask, etc. That was it, no mention of charges, when I get calls from salesmen I always cut them off, and let them know that I have NO AUTHORITY to make ANY CHARGES. So fast foward til after Christmas, we get a package here at work addressed to me, [redacted], but they mis-spelled my name "[redacted]" . My boss is not happy, he wants to know why there is a package addressed to me. I rack my brain, and remember the guy calling about the gift, so I explain to my boss that its a free Christmas Gift. Well I get into work on the 19th, and my boss is waiting on me with an invoice for 277.35 dollars, needless to say I have been trying to contact RCS since. The website will not send emails in the contact section, being worked on or something. I called the ###-###-#### on the 19th and got an operator, I told her what was going on, and after being very unpleasent to me said I would just have to wait on someone to contact me. Now after this I noticed on the Revdex.com site that other people had problems with this type M.O. and RCS replies that if the customer had only contacted them before the 30 day term was up, they could have fixed it. Well I'm starting to see why its so easy to go over the 30 day term, they dident send the invoice until there was only 4 days left, but you think its a free gift, so they trap you. I may lose my job, please help.Desired Settlement: I would like RCS to send a self-addressed box, so we can send their gift back, they need to pay for the return postage. cancel the bogus charges with proof of doing so. Also I need a letter addressed to Mr., and MRS. [redacted], telling them that I did not confirm any charges on there behalf. I need this paid postage, and letter to save my job.

Business

Response:

Please be advised that RCS already complied with every one of the customers’ requests before we rec’d notice from the Revdex.com -- return has been rec’d and account reflects zero balance—When the customer calls in , we log the call , thus ending any “ticking clock” of 30 day return policy that they were so concerned about, and they were assured this on their 2nd call —the person who was assigned the account was not able to reply to customer immediately and thus the panic of the Revdex.com contact – it was within 36 hours that the situation was resolved-

Review: RCS called our company, misrepresenting themselves as one of our previous office supplies vendors approximately one month ago. We do not know how they received this information regarding our vendor. They offered us "free[redacted]" gear to commemorate their anniversary and requested to confirm our address. Because they represented themselves as our usual vendor, we did not question the gift. A sales representative named "[redacted]" called back approximately one month later today, September 15, 2014 at 9:00 A.M. PST and stated that the package was returned to them, but corrected their name as "RCS" and not our usual vendor, [redacted], from Seattle, WA. A very pushy salesman attempted to have the package sent to the office manager's home coupled with some cleaning supplies. When our office manager declined for the office add-ons, he hung up.

Our company has phoned RCS to ask to be added to their Do Not Call list and to cancel any fraudulent purchase orders that the company attempted to place. We did not approve the request to reship, if it had been sent out at all, from RCS. Conveniently, none of their sales representatives or managers have been available to return our inquiry for the Do Not Call List and confirmation of shipment cancellation.Desired Settlement: We would like to receive a letter confirming cancellation of the shipment, tracking number[redacted], that we did not approve. We would also like a confirmation that we have been added to your Do Not Call list and that they will no longer fraudulently call our company and masquerade as a different vendor.

Business

Response:

This notice is to confirm that as requested, the customer was placed on the DO NOT CALL list on 9/15/14

There was no order entered, no shipment was ever made, so there is nothing to cancel. I could only send a document if an order had been entered, which there was not. Upon the phone call from them, all activities & contact ceased .

This company repeatedly calls my company hoping to get people to confirm our address, claiming they have a returned item ( we never ordered). They are rude and unprofessional and this is DEFINITELY A SCAM!

This company uses extremely shady tactics to try to trick you into purchasing their products. They will attempt to slip a sale in without your even knowing about it, as exampled by my recent telephone conversation with a "supervisor" there named Bill Hardy.

PLEASE BE ADVISED...THIS COMPANY WILL CALL AND PRETEND TO HAVE SHIPPED YOU SOMETHING. [redacted] CALLED AND ASKED OUR RECEPTIONIST IF WE RECEIVED THEIR PACKAGE AND IF SO THEY NEEDED TO LOOK AT THE "WHITE SLIP" BECAUSE THEY NEEDED TO CHECK SOMETHING ON THE ORDER. SHE THEN TRIED TO SWEET TALK OUR INSIDE SALES GUY INTO ORDERING FREE PRODUCTS LUCKILY HE SAID NO BUT SHE CLAIMED SHE WILL SEND HIM FREE YANKEES CAPS AND TSHIRTS. WE ARE REFUSING PACKAGE WHEN IT GETS HERE. BE WARNED!!!!

This is a scam...they call and say they want to confirm shipping address because a package could not be delivered..when I said "Really, that's funny cause we are not expecting a package" they hang up. They call several times a week...all hours of day and from different numbers...I called the number back a couple of time and told them to please remove me from calling list. This does NO GOOD. This has to STOP!!!
DONT EVEN BOTHER SPEAKING TO THEM WHEN THEY SAY RCS SHIPPING
SCAM SCAM SCAM...shame on them

I have been harassed now by "RCS" several times. The first time was around Christmas and the man on the phone spoke fast and loud. He wanted me to confirm a shipping address to send us 'samples' and made no mention of whatever it was that he wanted to send. I kept asking him what samples he was sending and he would cut me off and speak over me. I told him I wasn't interested and wouldn't confirm my address and hung up. Then today, I was called by a lady that worked there and the number that came up was in East Hampton, NY so I thought it was one of my customers. The girl spoke to me like we spoke all the time and said she had sent me a package through UPS but it came back and that she needed me to confirm the address. I asked her what it was and she stuttered and put her manager, [redacted], on the phone. [redacted] began but starting off with a very inappropriate joke as did the first lady I spoke with. She wanted me to confirm my address. I asked her the company and she said it was RCS and that she 'does a lot of business' with us. I said we have never done business with an RCS and she insisted that she did and that they have a lot of other company names. When I asked her what they were to see if she did do business with us, she said the name of MY company. At that point I told her I didn't want her samples, wasn't confirming my address and that this was the second time I have been contacted and had my time wasted and to remove me from her list because this is now harassment. After seeing all these other people getting scammed, thank God I didn't give her an address.