Ruby & Sons Jewelers

We wanted to reach out to you regarding your CafePress order for the Woven Blanket, order number [redacted] I cannot apologize enough for any and all inconveniences you've experienced with this order and that the international time frame information was not given to you up front or on our website I completely understand your frustration and anger due to the inconvenience this has caused you with your gift orderI can assure you that I want to make this right for you and your feedback has been forwarded to the appropriate department for further reviewWe will make sure we do everything possible to prevent this from happening again in the future As an apology, I have processed a full refund for your order in the amount of CADThis should return to the credit card used within 3-business daysI do see where another representative processed a refund for your shipping costs on April 30thThis was in the amount of CAD and should either be reflected by now or tomorrow, May 7th, by end of day (3-business days)Please let me know if you have not yet received the first refund or do not by Friday so I can get in touch with the appropriate department to assist further I see where a replacement order was processed for you on April 30thThis order has shipped and is on its way to youThe tracking information actually states this order is estimated for delivery by end of day today, May 6thYou can use tracking ID [redacted] and the FedEx website to confirm this information and track the replacement orderPlease let me know if this is not delivered to you today or if there are any issues with the order once received so I can assist you further Again, we sincerely apologize for the trouble and inconvenience this experience has caused you We have generated a support ticket to help us track your inquiryYour ticket code is LTK [redacted] Please use this code in any further communication Sincerely, [redacted] **Senior Customer Experience Representative###-###-#### Toll-Free (US & Canada)###-###-#### InternationalMonday - Friday, 9:00am to 6:00pm ESTwww.cafepress.com

In response to the complaint brought about by [redacted] , please note we at Cafepress.com have started the process of refunding [redacted] with a $check, which is the equivalent of the cost he accrued purchasing the voucher originally in

We wanted to reach out to you regarding your CafePress order for the Area Rugs, order number [redacted] I cannot apologize enough for the poor print quality of the rugs you received and that they were not as expectedWe would also like to apologize for any and all inconveniences you've experienced with our customer service department and that you were not fully taken care of from the first contact with usI completely understand your frustration and anger due to the inconvenience this has caused youI can assure you that I want to make this right for you and your feedback has been forwarded to the appropriate department for further reviewWe will make sure we do everything possible to prevent this from happening again in the futureI have taken a look at your order and do see you have been refunded in full for both rugs on the orderPlease let me know if you have not received this full refund back to the credit card used to complete your purchaseAgain, we sincerely apologize for the trouble and inconvenience this experience has caused you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Just following up to confirm Complaint ID [redacted] has been resolved The customer’s initial disappointment was due to some of the items they purchased being on back order As a result, we were not able to complete their order initially However, after working with the customer we refunded the customer the full cost of the entire order The customer was satisfied then however, we took an initial step forward and reshipped all the items to him once they were back in Stock We emailed the customer on confirming this and then followed up via phone call today on The customer confirmed he received all the merchandise and loves it The customer also thanked us for our diligent efforts to resolve the issue and retain him as a customer Customer confirmed via phone call today that he had no additional complaints and was more than happy with our assistancePlease close this complaint accordingly [redacted] Customer Service Operations Manager

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] While Cafe Press did ultimately stop sending me daily marketing emails, it took months (days) to do so Their explanation is - I did not only answer "a survey" during a peak period I spoke with Cafe Press personnel by phone at least times between July and November Each time, they reassured me that they update their mailing lists regularly, and that they would take care of this issue soon, which they did not do Countless other companies have an "unsubscribe" button on their websites that takes effect within days There is no reason that the Cafe Press website can't do the same While the company did finally resolved my complaint, I ask the Revdex.com to leave my description of this problem on its website, as a warning to to potential Cafe Press customers While their product is good, this experience has been bad enough that I do not recommend using their services again Regards, [redacted] ***

We wanted to reach out to you regarding your CafePress order for the the Women's Dark Pajamas and Women's Zip Hoodie, order number [redacted] I cannot apologize enough for any and all inconveniences you've experienced with this order and your overall CafePress experienceI am very sorry to hear the order was not canceled as promised, and that it actually shipped and you were charged in full I completely understand your frustration and anger due to the inconvenience this has caused you and that you were not provided with the correct assistance we promisedI can assure you that I want to make this right for you and your feedback has been forwarded to the appropriate department for further reviewWe will make sure we do everything possible to prevent this from happening again in the futureWe want each of our customers to be 100% satisfied with every experience, every time I truly do apologize that you were unable to use your $code on this orderI have taken a look and do see a coupon code had already been used on the order, discounting it by $Unfortunately, only one code can be used per order at this time, which is why it was unable to be appliedHowever, this does in no way make up for us not canceling the order as we said we would As an apology for how we handled your order, I have processed a full refund for your orderYou should also receive an e-mail from [redacted] directly confirming this refundPlease allow 5-business days for this to reflect in your [redacted] account I have looked at the tracking information and see it states this order was delivered on April 23rdYou can use tracking ID [redacted] [redacted] and the FedEx website to confirm this informationIf you have not yet received this order or if there are any issues with it whatsoever, please let me know so I can assist you further Again, we sincerely apologize for the trouble and inconvenience this experience has caused you We have generated a support ticket to help us track your inquiryYour ticket code is LTK [redacted] Please use this code in any further communication Sincerely, [redacted] **Senior Customer Experience Representative###-###-#### Toll-Free (US & Canada)###-###-#### InternationalMonday - Friday, 9:00am to 6:00pm ESTwww.cafepress.com

Hello! Thank you for contacting us! We are happy to clarify this! The individual who sells her designs using the Café Press company and makes commissions on the sales, used her Café Cash to purchase some items she created In addition to commissions, sellers can use their commissions to make purchases where they receive a significant discountWhile using some of their commissions still in their account, we refer to this as Café Cash This individual created some products and then placed an order for them Her order was cancelled by the CONTENT USAGE TEAM for not complying with our CONTENT USAGE GUIDELINES While normally when this happens, the Café Cash automatically returns to the Seller's account within twenty-four hours, we were experiencing a glitch for a brief period where this was not occurring As soon as Café Press was made aware of this situation, [redacted] escalated this to a department that was able to refund the seller's purchase amount for her cancelled order This transaction took place on August 17th, If the seller will go into her account and view her transaction summary, she will see that she was refunded the exact amount of her cancelled order [redacted] *** did advise the seller of her Café Cash being restored to her account

Complaint ID: [redacted] Left message with customer- order was completely refundedWe have no way of compensating the customer for anything other than a full refund and they keep the product.Cafe Press

“Dear ***, We wanted to reach out to you regarding the Royalty Payment you have not yet received. I cannot apologize enough that this has not been received and all of the back and forth communication with no resolution. I know this has been going on for a very long time now and truly want to work... to get this resolved. I completely understand your frustration and anger due to the inconvenience this has caused you and that you were not provided with timely responses or your royalty check promised. I can assure you that I want to make this right for you and your feedback has been forwarded to the appropriate department for further review. We will make sure we do everything possible to prevent this from happening again in the future. After some digging and pushing for answers, our Accounting department has sent another check out to you this week. I am currently requesting information on when the check was sent, any tracking information we have available for you or a transaction ID. Once we receive word on any of this information, we will reach back out to you immediately. Again, we sincerely apologize for the trouble and inconvenience this experience has caused you. I completely understand how it is and what it's like and would absolutely be frustrated too if this were me in this situation. We really appreciate your patience in this matter while we work to get more answers to you and your commission check in your hands.” [redacted] ***CafePressSr. Support Representative###-###-#### desk

Response sent to the customer from CafePress: Hi ***, Thanks for the follow up. I am sorry we have upset you over how your order was handled. I have no problem getting you another steinWhat I need for you to do is please review the content policy information I have provided
below and re-create your stein for us. Once you create, please add to a cart. Once you see your newly created stein in your cart, there will be a reference cart number at the upper right hand corner of your screen. If you could please reply to this email with the reference cart number, I will get you the stein you are requesting at no additional cost to you Content Usage Policy Link: *** If there is anything else I can do for you please let me know. The customer responded and we sent a different item. *** *** CafePress

ZRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I reject

"Dear ***,
We wanted to reach out to you regarding the CafePress via *** order you've received, order number ***I cannot apologize enough for any confusion or inconvenience you have experienced by being charged for and sent an order you have not
purchased
CafePress is a print on demand companyWe keep stock of blank proucts and print designs on them as they are purchasedIt looks like this order was actually placed on ***.com through our (CafePress) *** shop
I have gone ahead and processed a full refund for your orderYou should also receive an e-mail from *** confirming this refund amount and timeframe for when it will return to your account (usually 5-business days).
As for the t-shirt received, although it was not ordered by you, there is no need for a returnPlease go ahead and keep, donate or discard it at this timeWe do not want you to go through the hassle or incur any additional charges making a return to us
Again, we sincerely apologize for any confusion and frustration this experience has caused, but hope this helps!"
We have generated a support ticket to help us track your inquiryYour ticket code is ***Please use this code in any further communication
Sincerely,
*** *.Senior Customer Experience Representative###-###-#### Toll-Free (US & Canada)###-###-#### InternationalMonday - Friday, 9:00am to 6:00pm ESTwww.cafepress.com

Hi,We're very sorry to hear this happenedWe see you recently spoke with a supervisor about it and she has addressed it with the employee as well as the department managerThe appropriate action will be taken to ensure this does not happen again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I looked carefully for country of origin and there was no mention of "imported." They are advertising falsely the items they sell
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you very much for your assistanceThe Revdex.com is a magnificent tool for consumersI appreciate what you guys are doing
Regards,
*** ***

"Dear ***
We wanted to reach out to you regarding your CafePress order for the Hanoi Jane Urinal Sticker, order number *** I cannot apologize enough for all of the confusion and any inconveniences you've experienced with this order and your overall CafePress experienceI want every
customer to be 100% satisfied, every time
I completely understand your frustration and anger due to the inconvenience this has caused you and that this product is misrepresented on our websiteI can assure you that I want to make this right for you and your feedback has been forwarded to the appropriate department for further reviewWe will make sure we do everything possible to prevent this from happening again in the future
All of the designs and products you see at CafePress have been created by individuals like you and meCustomers visit our website and are able to set up "shops" with us, where they upload a design and select which products they would like their designs onThey also get the liberty to set the product name/title, which is how this issue occurred
It looks like this designer titled their image "Hanoi Jane Urinal Sticker (pk)This title actually appears on other products, such a a shower curtain and jewelry caseAlthough this is incorrect, we cannot change this information for this designerI have reached out to the shopkeeper/designer directly and have requested they change this information to avoid further confusion in situations such as thisI absolutely understand it is misleading and cannot apologize enough for such a negative experience because of the confusion this has caused
I have taken a further look into this and do see this order was refunded in full on March 24thThis should have already reflected back to your credit card by nowIf you have not seen the refund, however, please let me know so I can get in touch with the appropriate department
The only actual pack of stickers I was able to locate at this time, I've included in the link belowI am also providing a 50% off code for you to use if you wanted to go ahead and place a new order for these stickers
http://www.cafepress.com/mf/34716375/3quot-hanoi-jane-urinal-sticker-48-pk_stick...⇄ /> 50% Off - JM8ZYQJKSZA
Again, we sincerely apologize for the trouble and inconvenience this experience has caused youI truly do hope this was able to help somewhat make up for the inconvenience."
We have generated a support ticket to help us track your inquiryYour ticket code is ***Please use this code in any further communication
Sincerely,
*** **Senior Customer Experience Representative###-###-#### Toll-Free (US & Canada)###-###-#### InternationalMonday - Friday, 9:00am to 6:00pm ESTwww.cafepress.com

We definitely understand your concern regarding the charge for the orderFrom what you are describing, it is possible the voucher expiredIf this is the case, the code would have only been worth the amount you paid for itHowever, to apologize for the trouble you've experienced with this order,
we have processed a refund for the additional amount you were chargedPlease allow - business days for the refund to reflect on your credit card

Cafe Press can't print licensed NFL designs on our products; NFL will not let us.[redacted]|Cafe Press

We wanted to reach out to you regarding your CafePress order for the Woven Blanket, order number [redacted]. I cannot apologize enough for any and all inconveniences you've experienced with this order and that the international time frame information was not given to you up front or on our...

website.
I completely understand your frustration and anger due to the inconvenience this has caused you with your gift order. I can assure you that I want to make this right for you and your feedback has been forwarded to the appropriate department for further review. We will make sure we do everything possible to prevent this from happening again in the future.
As an apology, I have processed a full refund for your order in the amount of 70.20 CAD. This should return to the credit card used within 3-5 business days. I do see where another representative processed a refund for your shipping costs on April 30th. This was in the amount of 21.50 CAD and should either be reflected by now or tomorrow, May 7th, by end of day (3-5 business days). Please let me know if you have not yet received the first refund or do not by Friday so I can get in touch with the appropriate department to assist further.
I see where a replacement order was processed for you on April 30th. This order has shipped and is on its way to you. The tracking information actually states this order is estimated for delivery by end of day today, May 6th. You can use tracking ID [redacted] and the FedEx website to confirm this information and track the replacement order. Please let me know if this is not delivered to you today or if there are any issues with the order once received so I can assist you further.
Again, we sincerely apologize for the trouble and inconvenience this experience has caused you.
We have generated a support ticket to help us track your inquiry. Your ticket code is LTK[redacted]. Please use this code in any further communication.
Sincerely,
[redacted]Senior Customer Experience Representative###-###-#### Toll-Free (US & Canada)###-###-#### InternationalMonday - Friday, 9:00am to 6:00pm ESTwww.cafepress.com