Ruby & Sons Jewelers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Cafe Press will not cover overdraft fees occurred by the customer. The customer placed the order at 8:45 pm on the 22nd. We had the item printed and on its way to her by 6 am the next morning. She requested the cancel about 24 hours after she placed the order. I am going to call her to get some...

resolution with this. [redacted]|Cafe Press

In response to the complaint brought about by [redacted], please note we at Cafepress.com have started the process of refunding [redacted] with a $25 check, which is the equivalent of the cost he accrued purchasing the voucher originally in 2013.

Just following up to confirm Complaint ID [redacted] has been resolved.  The customer’s initial disappointment was due to some of the items they purchased being on back order.  As a result, we were not able to complete their order initially.  However, after working with the customer we...

refunded the customer the full cost of the entire order.  The customer was satisfied then however, we took an initial step forward and reshipped all the items to him once they were back in Stock.  We emailed the customer on 7.5.16 confirming this and then followed up via phone call today on 7.18.16.  The customer confirmed he received all the merchandise and loves it.  The customer also thanked us for our diligent efforts to resolve the issue and retain him as a customer.  Customer confirmed via phone call today that he had no additional complaints and was more than happy with our assistance. Please close this complaint accordingly. [redacted] Customer Service Operations Manager

“Dear [redacted],
We wanted to reach out to you regarding the Royalty Payment you have not yet received. I cannot apologize enough that this has not been received and all of the back and forth communication with no resolution. I know this has been going on for a very long time now and truly want to work...

to get this resolved.
I completely understand your frustration and anger due to the inconvenience this has caused you and that you were not provided with timely responses or your royalty check promised. I can assure you that I want to make this right for you and your feedback has been forwarded to the appropriate department for further review. We will make sure we do everything possible to prevent this from happening again in the future.
After some digging and pushing for answers, our Accounting department has sent another check out to you this week. I am currently requesting information on when the check was sent, any tracking information we have available for you or a transaction ID. Once we receive word on any of this information, we will reach back out to you immediately.
Again, we sincerely apologize for the trouble and inconvenience this experience has caused you. I completely understand how it is and what it's like and would absolutely be frustrated too if this were me in this situation.
We really appreciate your patience in this matter while we work to get more answers to you and your commission check in your hands.”
 
[redacted]CafePressSr. Support Representative###-###-#### desk

We are sorry to hear the mugs are not as expected. "Made In The USA" is the name of the design, it is not referring to the country the product was made in. Just like the title of your other product is "What Fresh Hell Is This?" - it is the title of the design not the country of manufacturing. If you...

check the product description for these items on the website, you will see it states they are "imported" - they do not mention being made in America. We have a 30 day return/exchange policy. We would be glad to exchange the mugs for different items. Or we can issue a refund. Please let us know how you'd like to proceed.

Hello!  Thank you for contacting us!   We are happy to clarify this!  The individual who sells her designs using the Café Press company and makes commissions on the sales, used her Café Cash to purchase some items she created.  In addition to commissions, sellers can...

use their commissions to make purchases where they receive a significant discount. While using some of their commissions still in their account, we refer to this as Café Cash.   This individual created some products and then placed an order for them.  Her order was cancelled by the CONTENT USAGE TEAM for not complying with our CONTENT USAGE GUIDELINES.  While normally when this happens, the Café Cash automatically returns to the Seller's account within twenty-four hours, we were experiencing a glitch for a brief period where this was not occurring.   As soon as Café Press was made aware of this situation, [redacted] escalated this to a department that was able to refund the seller's purchase amount for her cancelled order.  This transaction took place on August 17th, 2017.  If the seller will go into her account and view her transaction summary, she will see that she was refunded the exact amount of her cancelled order.   [redacted] did advise the seller of her Café Cash being restored to her account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].  While Cafe Press did ultimately stop sending me daily marketing emails, it took 3 months (109 days) to do so.  Their explanation is false - I did not only answer "a survey" during a peak period.  I spoke with Cafe Press personnel by phone at least 10 times between July and November.  Each time, they reassured me that they update their mailing lists regularly, and that they would take care of this issue soon, which they did not do.  Countless other companies have an "unsubscribe" button on their websites that takes effect within days.  There is no reason that the Cafe Press website can't do the same.  While the company did finally resolved my complaint, I ask the Revdex.com to leave my description of this problem on its website, as a warning to to potential Cafe Press customers.  While their product is good, this experience has been bad enough that I do not recommend using their services again.
Regards,
[redacted]

Complaint ID: [redacted]  Left message with customer- order was completely refunded. We have no way of compensating the customer for anything other than a full refund and they keep the product.Cafe Press

Complaint ID:   [redacted] Customer requested unsubscribe through a survey.  There was a delay with us responding to the survey since our surveys were not top priority during our peak time.  I have left a message with the customer.
[redacted] CafePress

I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We wanted to reach out to you regarding your CafePress order for the Area Rugs, order number [redacted]. I cannot apologize enough for the poor print quality of the rugs you received and that they were not as expected. We would also like to apologize for any and all inconveniences you've experienced...

with our customer service department and that you were not fully taken care of from the first contact with us. I completely understand your frustration and anger due to the inconvenience this has caused you. I can assure you that I want to make this right for you and your feedback has been forwarded to the appropriate department for further review. We will make sure we do everything possible to prevent this from happening again in the future. I have taken a look at your order and do see you have been refunded in full for both rugs on the order. Please let me know if you have not received this full refund back to the credit card used to complete your purchase. Again, we sincerely apologize for the trouble and inconvenience this experience has caused you.

We wanted to reach out to you regarding your CafePress order for the the Women's Dark Pajamas and Women's Zip Hoodie, order number [redacted]. I cannot apologize enough for any and all inconveniences you've experienced with this order and your overall CafePress experience. I am very sorry to hear the...

order was not canceled as promised, and that it actually shipped and you were charged in full.
I completely understand your frustration and anger due to the inconvenience this has caused you and that you were not provided with the correct assistance we promised. I can assure you that I want to make this right for you and your feedback has been forwarded to the appropriate department for further review. We will make sure we do everything possible to prevent this from happening again in the future. We want each of our customers to be 100% satisfied with every experience, every time.
I truly do apologize that you were unable to use your $5 code on this order. I have taken a look and do see a coupon code had already been used on the order, discounting it by $22.40. Unfortunately, only one code can be used per order at this time, which is why it was unable to be applied. However, this does in no way make up for us not canceling the order as we said we would.
As an apology for how we handled your order, I have processed a full refund for your order. You should also receive an e-mail from [redacted] directly confirming this refund. Please allow 5-10 business days for this to reflect in your [redacted] account.
I have looked at the tracking information and see it states this order was delivered on April 23rd. You can use tracking ID [redacted] and the FedEx website to confirm this information. If you have not yet received this order or if there are any issues with it whatsoever, please let me know so I can assist you further.
Again, we sincerely apologize for the trouble and inconvenience this experience has caused you.
We have generated a support ticket to help us track your inquiry. Your ticket code is LTK[redacted]. Please use this code in any further communication.
Sincerely,
[redacted]Senior Customer Experience Representative###-###-#### Toll-Free (US & Canada)###-###-#### InternationalMonday - Friday, 9:00am to 6:00pm ESTwww.cafepress.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]