Our apologies to MsJamila [redacted] regarding her dissatisfaction with the level of service she feels she received from Credentials Ms [redacted] placed a transcript request with The Ohio State University utilizing Credentials online ordering service on Thursday, March 23rd, (order 7CY714983) One transcript was requested to be sent as a, “PDF Transcript Downloaded by Third-Party Recipient” to the following email address: [redacted] @xavier.edu Order [redacted] was processed on Thursday, March, 23rd, at 6:am CST and the recipient downloaded Ms [redacted] PDF transcript on Friday, March 24th, at 12:00pm CST Ms [redacted] contacted Credentials on Monday, April 3rd, at 8:42am CST inquiring the status of her hard copy transcript and requested the PDF transcript to be sent again Ms [redacted] was informed that only one transcript was requested to be sent as a PDF transcript and that a new order would need to be submitted to request another transcript as order [redacted] was processed and sent as requested The cost per transcript is $ There is no additional fee for delivering the transcript electronically or via first class mail When the order was being placed, Ms [redacted] was provided with two delivery methods to choose from, a “PDF Transcript Downloaded by Third-Party Recipient” as well as a printed transcript mailed to recipientThe “PDF Transcript Downloaded by Third-Party Recipient” was selected as the delivery method by Ms [redacted] PDF transcripts viewed electronically are recognized as official documentsA printed copy of a PDF Transcript will be considered "unofficial" and will display the words "PRINTED COPY" on all pages of the PDF This information was displayed when the PDF delivery method was selectedOn the, “Pricing and Payment” page of our client institution's order form provides the pricing of a transcript, additional fees for different delivery methods as well as handling/surcharges A screenshot of the, “Pricing and Payment” page is displayed below Ms [redacted] indicated on this order that the instructions to download the PDF transcript for this recipient should be sent to [redacted] @xavier.edu Instructions are provided on the Part email sent to the recipient of the PDF transcript, the following information: You should save this PDF transcript in a secure location on your computer as it will become ineligible for downloading at 7:pm CST on the second business day after you initially open it or download it You will not be able to download this transcript from our server once it has been deleted Credentials reached out to The Ohio State University regarding Ms [redacted] request to resend the PDF transcript again Unfortunately, once an order is submitted it cannot be changed to resend the PDF transcript to a different email address for security reasons The Ohio State University approved the request to resend the order again in which it was sent to the email address originally provided on the order Credentials contacted Ms [redacted] recipient at Xavier University who confirmed receipt of Ms [redacted] transcript on April 7th,
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Contact Name and Title: Kelly [redacted] CS Manager Contact Phone: [redacted] Contact Email: [redacted] Our apologies to MrBrian [redacted] regarding his dissatisfaction with the service he received from CredentialsMr [redacted] ordered a transcript from the C [redacted] ( [redacted] )on June 22nd, The transcript was requested to be sent by first class mail to the following address: [redacted] This transcript order was completed by the C [redacted] on June 22nd, The transcript was sent by first class mailC [redacted] mails transcripts out on Mondays, Wednesdays, and FridaysMr [redacted] transcript was mailed out on Friday, June 24th, Mr [redacted] contacted Credentials on Tuesday, July 14th, regarding his transcript not arrivingThe Credentials Customer Service Representative informed Mr [redacted] that a request was being submitted to the Community college of the Air Force to resend his transcript againThis request was submitted to the C [redacted] on Wednesday, July 15th, The second transcript would have been mailed out again via first class mail on Friday, July 17th, Credentials contacted the C [redacted] on Wednesday, September 23rd, to request a third transcript be resent to the above destination provided on Mr [redacted] transcript orderThe C [redacted] will be placing this transcript in the mail on Friday, September 25th, Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) a transcript was delivered to my residence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10978153, and find that this resolution is satisfactory to me Sincerely, Tabitha [redacted]
Mr***’s transcript order with University of California, Santa Cruz utilizing Credentials online transcript ordering service on February, 20th (order [redacted] ) One transcript was requested to be sent by first class mail to the following delivery address: GRADUATE ADMISSIONS GEORGIA INST OF TECHNOLOGY [redacted] The order was processed by University of California, Santa Cruz on February 20th, and the transcript was mailed on February 23rd, via USPS 1st class mail Mr [redacted] contacted Credentials on March 13, due to the recipient not receiving the transcript Per UCSC policy, Mr [redacted] was instructed to contact the Registrar’s office to request a resend Following up further on this request, UCSC and Credentials reached out to the recipient directly, today March 27, and confirmed with the Admissions office at Georgia Institute of Technology that they are in receipt of the student’s transcript Since the transcript did reach the intended destination no duplicate transcript will be sent or refund given
We apologize for MsChantel [redacted] dissatisfaction with the level of service she feels she received from Credentials After further review, we do not see that Ms [redacted] submitted an order utilizing Credentials online ordering service to request a transcript from [redacted] State University-Northridge to be sent to [redacted] Valley College Credentials is a third party vendor that assists [redacted] State University-Northridge with the ordering and processing of their transcript requestsThe institutions that we provide the service for are responsible for their records Ms [redacted] would need to contact [redacted] State University-Northridge directly to inquire about having her last name updated to reflect her name change to appear on her records This would need to be updated prior to requesting a transcript through our online ordering service in order to reflect the name change on a transcript that is requested through our service Tell us why here
We apologize for MsVeronica [redacted] ’s dissatisfaction with the level of service she feels she received from Credentials Ms [redacted] placed a transcript order with The University of [redacted] utilizing Credentials online transcript ordering service on July, 22ne, (order [redacted] ) Two transcripts were requested to be sent by first class mail to the following delivery address: VERONICA [redacted] LA MANCHA COURTPALMDALE, CA 93550- The order was processed on Friday, July 22nd, and the transcripts were mailed out the following business day on Monday, July 25th, Ms [redacted] contacted Credentials on Friday, August 12th, requesting her transcripts be sent again for order [redacted] due to the transcripts not arriving The Credentials Customer Service Representatives informed Ms [redacted] that a new order would need to be placed per the policy of The University of [redacted] Credentials reached out to The University of [redacted] regarding Ms [redacted] ’s request to resend her transcripts again The University of [redacted] stated they would make an exception to resend the transcripts again; however their policy requires a new order to be placed if a student/alumni requests transcripts to be resent again sooner than days from the order completion date The transcripts were placed back in the mail on Tuesday, August 16th, and sent again by first class mail as initially requested First class mail is standard mail which is not able to be tracked so a date cannot be provided as to when the transcripts will arrive to the above delivery address
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11631516, and find that this resolution is satisfactory to meAlthough I feel that the exception should be apply to all students who are in similar situations, were it is evident that the transcript was lost by the mail carrier (after weeks and the tracking stating that it was out for delivery in Bakersfield in a different city for the previous weeks)For example I requested the transcript because I need it for a job interview and did not have more time to wait for the transcript and repay for another orderI would also recommend better training for the supervisor, her attitude and respond made the situation more frustratingAfter all, what is the point of a supervisor who cannot help resolve a problemI did receive the transcript sent directly from USM, and I do appreciate the resolution of the matter Sincerely, Veronica [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Chantel ***
Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: Kelly *** CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@credentialssolutions.com
We apologize for MsJosette ***'s dissatisfaction with the service she feels she received from CredentialsMs
*** placed a transcript order with East Carolina University utilizing Credentials online transcript ordering service on August, 18th, (order 5HTXXXXXX)One transcript was requested to be sent by first class mail to the following delivery address:
HUMAN RESOURCES DEPARTMENT
DURHAM TECHNICAL COMMUNITY COLLEGE
LAWSON STREET
DURHAM, NC 27703-
UNITED STATES
The order was processed by Credentials Solutions on August 24th, and the transcript was mailed out the next day
Ms*** contacted Credentials on Monday, September 14th, requesting her transcript order 5HTXXXXXX be refunded or sent overnight to her recipientCredentials reached out to East Carolina University regarding Ms***'s requestEast Carolina University approved the refund request for her orderThey also provided approval for Ms*** to submit a new order to request her transcript be sent electronically to the above recipient and they would refund that order as wellThe Customer Service Manager contacted Ms*** to inform her about the approval for the refundsA new order was submitted by Ms*** to request her transcript be sent electronically to the above recipient on Monday, September 14th, (order 5JPXXXXXX)The recipient received the transcript the same day
Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: Kelly *** CS Manager
Contact Phone: ***
Contact Email: ***
Our apologies to MrBrian *** regarding his dissatisfaction with the service he received from CredentialsMr
*** ordered a transcript from the C*** (***)on June 22nd, The transcript was requested to be sent by first class mail to the following address:
***
This transcript order was completed by the C*** on June 22nd, The transcript was sent by first class mailC*** mails transcripts out on Mondays, Wednesdays, and FridaysMr*** transcript was mailed out on Friday, June 24th,
Mr*** contacted Credentials on Tuesday, July 14th, regarding his transcript not arrivingThe Credentials Customer Service Representative informed Mr*** that a request was being submitted to the Community college of the Air Force to resend his transcript againThis request was submitted to the C*** on Wednesday, July 15th, The second transcript would have been mailed out again via first class mail on Friday, July 17th,
Credentials contacted the C*** on Wednesday, September 23rd, to request a third transcript be resent to the above destination provided on Mr*** transcript orderThe C*** will be placing this transcript in the mail on Friday, September 25th,
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
a transcript was delivered to my residence
We apologize for MsChantel *** dissatisfaction with the level of service she feels she received from Credentials. After further review, we do not see that Ms*** submitted an order utilizing Credentials online ordering service to request a transcript from *** State
University-Northridge to be sent to *** Valley College Credentials is a third party vendor that assists *** State University-Northridge with the ordering and processing of their transcript requestsThe institutions that we provide the service for are responsible for their records. Ms*** would need to contact *** State University-Northridge directly to inquire about having her last name updated to reflect her name change to appear on her records. This would need to be updated prior to requesting a transcript through our online ordering service in order to reflect the name change on a transcript that is requested through our service Tell us why here
Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: Kelly Hafner CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@credentialssolutions.com
We apologize for Mr*** ***'s dissatisfaction with the level of service he feels he received from CredentialsMr
*** placed his transcript request with Credentials online ordering service on Tuesday, July 7th at 3:09pm MT from the *** of *** *** Main Campus (#5GGXXXXXX)One transcript was requested to be sent by first class mail to the following delivery address:
OFFICE OF ADMISSIONS
*** OF *** *** ***
*** S MARYLAND PKWY
LAS VEGAS, NV XXXXX-XXXX
UNITED STATES
The order was completed by the *** of *** *** on July 8th, and the transcript was mailed out the same dayThe above delivery address was selected from the Credentials entity database by Mr*** when he submitted his transcript request onlineInformation on this page is provided to assist the requestor with providing delivery address information manually if necessaryIf an address is selected utilizing the Credentials entity database system, you must acknowledge a check indicating that the address is correctAcknowledging this check box indicates you have read and agree with the statement, "Credentials makes every effort to maintain current school addresses in our database; however it remains the responsibility of the requestor to ensure that the correct address is used on the order"
Mr*** contacted Credentials on July 28th, indicating his transcript did not arrive at the *** of *** *** *** *** Credentials contacted the Admissions Office at *** inquiring about the arrival of Mr***'s transcript and was informed it had not yet arrived and/or not processed yetAdditional information was provided from the Admissions Office that it can take approximately 2-weeks to process incoming transcripts, once receivedThis information was provided to Mr***He was requested to allow a bit more time since first class mail can take anywhere from 3-business days to arrive prior to the transcript being processed
Credentials contacted UNLV on Friday, August 14th, to inquire about the delivery address transcripts should be mailed toThe following delivery address was provided:
OFFICE OF ADMISSIONS
*** OF *** *** ***
*** S MARYLAND PKWY
BOX XXXXXX
LAS VEGAS, NV XXXXX-XXXX
UNITED STATES
The difference between the addresses was a missing box number*** confirmed that transcripts sent to the first address listed above, should still arrive to the correct location, but would possibly take longer to get to the correct department that processes transcriptsCredentials has updated *** delivery address in our entity database to include this box numberCredentials has issued Mr*** a $refund
Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: *** *** CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@credentialssolutions.com
Our apologies to Mr*** *** regarding his dissatisfaction with the level of service he received from
CredentialsMr*** placed a transcript order with the *** *** utilizing Credentials online transcript ordering service on June 11th, Two transcripts were requested to be sent by first class mail to the following delivery addresses:
UNDERGRADUATE ADMISSIONS
UNIVERSITY OF TENNESSEE
UNIV CENTER RM *** DEPT ***
*** *** ***
CHATTANOOGA, TN XXXXX-XXXX
*** ***
*** *** ***
*** ** XXXXX-XXXX
UNITED STATES
The transcript order was completed by the *** *** on Monday, June 15th, and the transcripts would have been mailed out on Wednesday, June 17th, Mr*** contacted Credentials on June 25th, and left a voice message regarding his transcript(s) had not arrivedCredentials attempted to contact Mr*** on June 25, to confirm which transcript(s) had not arrived and confirm the delivery address informationMr*** sent another message to Credentials on Thursday, July 2nd, stating that his transcript still had not arrivedCredentials responded to Mr***'s message on Tuesday, July 7th, 2015, requesting he confirm which recipient(s) did not receive his transcript so a request could be submitted to the *** *** to resend his transcript(s) againMr*** confirmed this information on July 7th
Credentials contacted the *** *** on Thursday, July 9th, to request transcripts be resent to both destinations provided on Mr***'s transcript orderThe *** *** placed two additional transcripts in the mail to be sent by first class mail on Friday, July 10th, A follow up email was sent to Mr*** on Tuesday, July 14th, to inform him that the *** *** resent a transcript to each recipient on Friday, July 10th,
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10978153, and find that this resolution is satisfactory to me
Sincerely,
Tabitha ***
We apologize for MsVeronica ***’s dissatisfaction with the level of service she feels she received from Credentials. Ms*** placed a transcript order with The University of *** *** utilizing Credentials online transcript ordering service on July, 22ne,
(order ***). Two transcripts were requested to be sent by first class mail to the following delivery address: VERONICA ***LA MANCHA COURTPALMDALE, CA 93550- The order was processed on Friday, July 22nd, and the transcripts were mailed out the following business day on Monday, July 25th, Ms*** contacted Credentials on Friday, August 12th, requesting her transcripts be sent again for order *** due to the transcripts not arriving. The Credentials Customer Service Representatives informed Ms*** that a new order would need to be placed per the policy of The University of *** ***. Credentials reached out to The University of *** *** regarding Ms***’s request to resend her transcripts again. The University of *** *** stated they would make an exception to resend the transcripts again; however their policy requires a new order to be placed if a student/alumni requests transcripts to be resent again sooner than days from the order completion date. The transcripts were placed back in the mail on Tuesday, August 16th, and sent again by first class mail as initially requested. First class mail is standard mail which is not able to be tracked so a date cannot be provided as to when the transcripts will arrive to the above delivery address
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11631516, and find that this resolution is satisfactory to meAlthough I feel that the exception should be apply to all students who are in similar situations, were it is evident that the transcript was lost by the mail carrier (after weeks and the tracking stating that it was out for delivery in Bakersfield in a different city for the previous weeks)For example I requested the transcript because I need it for a job interview and did not have more time to wait for the transcript and repay for another orderI would also recommend better training for the supervisor, her attitude and respond made the situation more frustratingAfter all, what is the point of a supervisor who cannot help resolve a problemI did receive the transcript sent directly from USM, and I do appreciate the resolution of the matter
Sincerely,
Veronica ***
Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@credentialssolutions.com
Our apologies to Mr*** *** regarding his dissatisfaction with the level of service he received from Credentials eScrip-Safe
Mr*** did not provide the name of the institution(s) that he requested his transcripts from in his complaint filed; however *** State University was contacted to inquire what transcripts they had not receivedIt was confirmed they were waiting to receive a transcript from *** ***'s College (ME)
Mr*** placed a transcript request with *** *** College (ME) utilizing Credentials eScrip-Safe online ordering service on June 3rd, He requested two transcripts to be sent electronically to *** State University and *** State UniversityThe transcript order was processed by *** ***'s College (ME) on June 4th, After further investigation, it was found that two transcripts were sent electronically to *** State University, rather than one sent to *** State University and one to *** State University per *** ***'s request
Credentials eScrip-Safe contacted *** ***'s College (ME) on Tuesday, June 30th, and they correctly sent Mr***'s transcript to *** State University the same dayIt was confirmed *** State University received and viewed the electronic transcript on Tuesday, June 30th, at 3:24pm
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/05/06) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@credentialssolutions.com
Our apologies to Mr*** *** regarding his dissatisfaction with the level of service he feels he received from Credentials
Mr*** placed two transcript orders with *** *** *** utilizing Credentials online transcript ordering serviceOne transcript order was placed on April 10th, (order #:5DKXXXXXX) requesting a PDF transcript to be sent to Mr***'s email addressA second transcript order was placed on April 13th, (order #:5DNXXXXXX) requesting another PDF transcript to be sent to Mr***'s email address
*** *** *** processes transcript requests within 3-business days, once the order is authorizedExpedited processing is also available, where *** processes rush transcript requests within business days, once the order is authorized
Mr*** did not select rush processing for either one of his ordersOrder 5DKXXXXXX, was authorized on April 10th, and the order was processed on April 15th, Order 5DNXXXXXX, was authorized on April 12th, and the order was processed on April 16th, Mr***'s orders were processed within the timeframe provided
Ms*** contacted Credentials by email on April 22nd, inquiring about a refund for one of his ordersMr*** was informed that he would not be eligible for a refund because his orders were processed accordingly with *** *** *** published processing timesMr*** was informed that he could have canceled his second order (5DNXXXXXX) on April 15th, 2015, after he had downloaded the PDF transcript from his first order (5DKXXXXXX)
Credentials reached out to *** *** *** regarding Mr***'s refund request*** *** *** denied approval for the refund due to the orders being processed within the timeframe provided*** *** *** agreed that Mr*** had time to cancel his second transcript order request, after downloading the PDF transcript from his first order
Our apologies to MsJamila *** regarding her dissatisfaction with the level of service she feels she received from Credentials. Ms*** placed a transcript request with The Ohio State University utilizing Credentials online ordering service on Thursday, March 23rd, (order
7CY714983). One transcript was requested to be sent as a, “PDF Transcript Downloaded by Third-Party Recipient” to the following email address: ***@xavier.edu. Order *** was processed on Thursday, March, 23rd, at 6:am CST and the recipient downloaded Ms*** PDF transcript on Friday, March 24th, at 12:00pm CST. Ms*** contacted Credentials on Monday, April 3rd, at 8:42am CST inquiring the status of her hard copy transcript and requested the PDF transcript to be sent again. Ms*** was informed that only one transcript was requested to be sent as a PDF transcript and that a new order would need to be submitted to request another transcript as order *** was processed and sent as requested. The cost per transcript is $9.25. There is no additional fee for delivering the transcript electronically or via first class mail. When the order was being placed, Ms*** was provided with two delivery methods to choose from, a “PDF Transcript Downloaded by Third-Party Recipient” as well as a printed transcript mailed to recipientThe “PDF Transcript Downloaded by Third-Party Recipient” was selected as the delivery method by Ms***. PDF transcripts viewed electronically are recognized as official documentsA printed copy of a PDF Transcript will be considered "unofficial" and will display the words "PRINTED COPY" on all pages of the PDF. This information was displayed when the PDF delivery method was selected. On the, “Pricing and Payment” page of our client institution's order form provides the pricing of a transcript, additional fees for different delivery methods as well as handling/surcharges. A screenshot of the, “Pricing and Payment” page is displayed below. Ms*** indicated on this order that the instructions to download the PDF transcript for this recipient should be sent to ***@xavier.edu. Instructions are provided on the Part email sent to the recipient of the PDF transcript, the following information: You should save this PDF transcript in a secure location on your computer as it will become ineligible for downloading at 7:pm CST on the second business day after you initially open it or download it You will not be able to download this transcript from our server once it has been deleted Credentials reached out to The Ohio State University regarding Ms*** request to resend the PDF transcript again. Unfortunately, once an order is submitted it cannot be changed to resend the PDF transcript to a different email address for security reasons. The Ohio State University approved the request to resend the order again in which it was sent to the email address originally provided on the order. Credentials contacted Ms*** recipient at Xavier University who confirmed receipt of Ms*** transcript on April 7th,
We found that Ms*** did place an order utilizing Credentials online ordering service to request a transcript from *** State University-Northridge to be sent to *** Valley College; however she had placed the order using her maiden name as *** and not *** (Order ***). Ms*** spoke to a Credentials Customer Service Manager on 6/13/where it was explained to her that the last name she inserted on the order form would not be the last name that would appear on her transcript. The transcript would be sent with the last name that *** State University-Northridge has listed for Ms*** in their student records which is ***Tell us why here
Our apologies to MsJamila [redacted] regarding her dissatisfaction with the level of service she feels she received from Credentials Ms [redacted] placed a transcript request with The Ohio State University utilizing Credentials online ordering service on Thursday, March 23rd, (order 7CY714983) One transcript was requested to be sent as a, “PDF Transcript Downloaded by Third-Party Recipient” to the following email address: [redacted] @xavier.edu Order [redacted] was processed on Thursday, March, 23rd, at 6:am CST and the recipient downloaded Ms [redacted] PDF transcript on Friday, March 24th, at 12:00pm CST Ms [redacted] contacted Credentials on Monday, April 3rd, at 8:42am CST inquiring the status of her hard copy transcript and requested the PDF transcript to be sent again Ms [redacted] was informed that only one transcript was requested to be sent as a PDF transcript and that a new order would need to be submitted to request another transcript as order [redacted] was processed and sent as requested The cost per transcript is $ There is no additional fee for delivering the transcript electronically or via first class mail When the order was being placed, Ms [redacted] was provided with two delivery methods to choose from, a “PDF Transcript Downloaded by Third-Party Recipient” as well as a printed transcript mailed to recipientThe “PDF Transcript Downloaded by Third-Party Recipient” was selected as the delivery method by Ms [redacted] PDF transcripts viewed electronically are recognized as official documentsA printed copy of a PDF Transcript will be considered "unofficial" and will display the words "PRINTED COPY" on all pages of the PDF This information was displayed when the PDF delivery method was selectedOn the, “Pricing and Payment” page of our client institution's order form provides the pricing of a transcript, additional fees for different delivery methods as well as handling/surcharges A screenshot of the, “Pricing and Payment” page is displayed below Ms [redacted] indicated on this order that the instructions to download the PDF transcript for this recipient should be sent to [redacted] @xavier.edu Instructions are provided on the Part email sent to the recipient of the PDF transcript, the following information: You should save this PDF transcript in a secure location on your computer as it will become ineligible for downloading at 7:pm CST on the second business day after you initially open it or download it You will not be able to download this transcript from our server once it has been deleted Credentials reached out to The Ohio State University regarding Ms [redacted] request to resend the PDF transcript again Unfortunately, once an order is submitted it cannot be changed to resend the PDF transcript to a different email address for security reasons The Ohio State University approved the request to resend the order again in which it was sent to the email address originally provided on the order Credentials contacted Ms [redacted] recipient at Xavier University who confirmed receipt of Ms [redacted] transcript on April 7th,
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Contact Name and Title: Kelly [redacted] CS Manager Contact Phone: [redacted] Contact Email: [redacted] Our apologies to MrBrian [redacted] regarding his dissatisfaction with the service he received from CredentialsMr [redacted] ordered a transcript from the C [redacted] ( [redacted] )on June 22nd, The transcript was requested to be sent by first class mail to the following address: [redacted] This transcript order was completed by the C [redacted] on June 22nd, The transcript was sent by first class mailC [redacted] mails transcripts out on Mondays, Wednesdays, and FridaysMr [redacted] transcript was mailed out on Friday, June 24th, Mr [redacted] contacted Credentials on Tuesday, July 14th, regarding his transcript not arrivingThe Credentials Customer Service Representative informed Mr [redacted] that a request was being submitted to the Community college of the Air Force to resend his transcript againThis request was submitted to the C [redacted] on Wednesday, July 15th, The second transcript would have been mailed out again via first class mail on Friday, July 17th, Credentials contacted the C [redacted] on Wednesday, September 23rd, to request a third transcript be resent to the above destination provided on Mr [redacted] transcript orderThe C [redacted] will be placing this transcript in the mail on Friday, September 25th, Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) a transcript was delivered to my residence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10978153, and find that this resolution is satisfactory to me Sincerely, Tabitha [redacted]
Mr***’s transcript order with University of California, Santa Cruz utilizing Credentials online transcript ordering service on February, 20th (order [redacted] ) One transcript was requested to be sent by first class mail to the following delivery address: GRADUATE ADMISSIONS GEORGIA INST OF TECHNOLOGY [redacted] The order was processed by University of California, Santa Cruz on February 20th, and the transcript was mailed on February 23rd, via USPS 1st class mail Mr [redacted] contacted Credentials on March 13, due to the recipient not receiving the transcript Per UCSC policy, Mr [redacted] was instructed to contact the Registrar’s office to request a resend Following up further on this request, UCSC and Credentials reached out to the recipient directly, today March 27, and confirmed with the Admissions office at Georgia Institute of Technology that they are in receipt of the student’s transcript Since the transcript did reach the intended destination no duplicate transcript will be sent or refund given
We apologize for MsChantel [redacted] dissatisfaction with the level of service she feels she received from Credentials After further review, we do not see that Ms [redacted] submitted an order utilizing Credentials online ordering service to request a transcript from [redacted] State University-Northridge to be sent to [redacted] Valley College Credentials is a third party vendor that assists [redacted] State University-Northridge with the ordering and processing of their transcript requestsThe institutions that we provide the service for are responsible for their records Ms [redacted] would need to contact [redacted] State University-Northridge directly to inquire about having her last name updated to reflect her name change to appear on her records This would need to be updated prior to requesting a transcript through our online ordering service in order to reflect the name change on a transcript that is requested through our service Tell us why here
We apologize for MsVeronica [redacted] ’s dissatisfaction with the level of service she feels she received from Credentials Ms [redacted] placed a transcript order with The University of [redacted] utilizing Credentials online transcript ordering service on July, 22ne, (order [redacted] ) Two transcripts were requested to be sent by first class mail to the following delivery address: VERONICA [redacted] LA MANCHA COURTPALMDALE, CA 93550- The order was processed on Friday, July 22nd, and the transcripts were mailed out the following business day on Monday, July 25th, Ms [redacted] contacted Credentials on Friday, August 12th, requesting her transcripts be sent again for order [redacted] due to the transcripts not arriving The Credentials Customer Service Representatives informed Ms [redacted] that a new order would need to be placed per the policy of The University of [redacted] Credentials reached out to The University of [redacted] regarding Ms [redacted] ’s request to resend her transcripts again The University of [redacted] stated they would make an exception to resend the transcripts again; however their policy requires a new order to be placed if a student/alumni requests transcripts to be resent again sooner than days from the order completion date The transcripts were placed back in the mail on Tuesday, August 16th, and sent again by first class mail as initially requested First class mail is standard mail which is not able to be tracked so a date cannot be provided as to when the transcripts will arrive to the above delivery address
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11631516, and find that this resolution is satisfactory to meAlthough I feel that the exception should be apply to all students who are in similar situations, were it is evident that the transcript was lost by the mail carrier (after weeks and the tracking stating that it was out for delivery in Bakersfield in a different city for the previous weeks)For example I requested the transcript because I need it for a job interview and did not have more time to wait for the transcript and repay for another orderI would also recommend better training for the supervisor, her attitude and respond made the situation more frustratingAfter all, what is the point of a supervisor who cannot help resolve a problemI did receive the transcript sent directly from USM, and I do appreciate the resolution of the matter Sincerely, Veronica [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Chantel ***
Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: Kelly *** CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@credentialssolutions.com
We apologize for MsJosette ***'s dissatisfaction with the service she feels she received from CredentialsMs
*** placed a transcript order with East Carolina University utilizing Credentials online transcript ordering service on August, 18th, (order 5HTXXXXXX)One transcript was requested to be sent by first class mail to the following delivery address:
HUMAN RESOURCES DEPARTMENT
DURHAM TECHNICAL COMMUNITY COLLEGE
LAWSON STREET
DURHAM, NC 27703-
UNITED STATES
The order was processed by Credentials Solutions on August 24th, and the transcript was mailed out the next day
Ms*** contacted Credentials on Monday, September 14th, requesting her transcript order 5HTXXXXXX be refunded or sent overnight to her recipientCredentials reached out to East Carolina University regarding Ms***'s requestEast Carolina University approved the refund request for her orderThey also provided approval for Ms*** to submit a new order to request her transcript be sent electronically to the above recipient and they would refund that order as wellThe Customer Service Manager contacted Ms*** to inform her about the approval for the refundsA new order was submitted by Ms*** to request her transcript be sent electronically to the above recipient on Monday, September 14th, (order 5JPXXXXXX)The recipient received the transcript the same day
Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: Kelly *** CS Manager
Contact Phone: ***
Contact Email: ***
Our apologies to MrBrian *** regarding his dissatisfaction with the service he received from CredentialsMr
*** ordered a transcript from the C*** (***)on June 22nd, The transcript was requested to be sent by first class mail to the following address:
***
This transcript order was completed by the C*** on June 22nd, The transcript was sent by first class mailC*** mails transcripts out on Mondays, Wednesdays, and FridaysMr*** transcript was mailed out on Friday, June 24th,
Mr*** contacted Credentials on Tuesday, July 14th, regarding his transcript not arrivingThe Credentials Customer Service Representative informed Mr*** that a request was being submitted to the Community college of the Air Force to resend his transcript againThis request was submitted to the C*** on Wednesday, July 15th, The second transcript would have been mailed out again via first class mail on Friday, July 17th,
Credentials contacted the C*** on Wednesday, September 23rd, to request a third transcript be resent to the above destination provided on Mr*** transcript orderThe C*** will be placing this transcript in the mail on Friday, September 25th,
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
a transcript was delivered to my residence
We apologize for MsChantel *** dissatisfaction with the level of service she feels she received from Credentials. After further review, we do not see that Ms*** submitted an order utilizing Credentials online ordering service to request a transcript from *** State
University-Northridge to be sent to *** Valley College Credentials is a third party vendor that assists *** State University-Northridge with the ordering and processing of their transcript requestsThe institutions that we provide the service for are responsible for their records. Ms*** would need to contact *** State University-Northridge directly to inquire about having her last name updated to reflect her name change to appear on her records. This would need to be updated prior to requesting a transcript through our online ordering service in order to reflect the name change on a transcript that is requested through our service Tell us why here
Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: Kelly Hafner CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@credentialssolutions.com
We apologize for Mr*** ***'s dissatisfaction with the level of service he feels he received from CredentialsMr
*** placed his transcript request with Credentials online ordering service on Tuesday, July 7th at 3:09pm MT from the *** of *** *** Main Campus (#5GGXXXXXX)One transcript was requested to be sent by first class mail to the following delivery address:
OFFICE OF ADMISSIONS
*** OF *** *** ***
*** S MARYLAND PKWY
LAS VEGAS, NV XXXXX-XXXX
UNITED STATES
The order was completed by the *** of *** *** on July 8th, and the transcript was mailed out the same dayThe above delivery address was selected from the Credentials entity database by Mr*** when he submitted his transcript request onlineInformation on this page is provided to assist the requestor with providing delivery address information manually if necessaryIf an address is selected utilizing the Credentials entity database system, you must acknowledge a check indicating that the address is correctAcknowledging this check box indicates you have read and agree with the statement, "Credentials makes every effort to maintain current school addresses in our database; however it remains the responsibility of the requestor to ensure that the correct address is used on the order"
Mr*** contacted Credentials on July 28th, indicating his transcript did not arrive at the *** of *** *** *** *** Credentials contacted the Admissions Office at *** inquiring about the arrival of Mr***'s transcript and was informed it had not yet arrived and/or not processed yetAdditional information was provided from the Admissions Office that it can take approximately 2-weeks to process incoming transcripts, once receivedThis information was provided to Mr***He was requested to allow a bit more time since first class mail can take anywhere from 3-business days to arrive prior to the transcript being processed
Credentials contacted UNLV on Friday, August 14th, to inquire about the delivery address transcripts should be mailed toThe following delivery address was provided:
OFFICE OF ADMISSIONS
*** OF *** *** ***
*** S MARYLAND PKWY
BOX XXXXXX
LAS VEGAS, NV XXXXX-XXXX
UNITED STATES
The difference between the addresses was a missing box number*** confirmed that transcripts sent to the first address listed above, should still arrive to the correct location, but would possibly take longer to get to the correct department that processes transcriptsCredentials has updated *** delivery address in our entity database to include this box numberCredentials has issued Mr*** a $refund
Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: *** *** CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@credentialssolutions.com
Our apologies to Mr*** *** regarding his dissatisfaction with the level of service he received from
CredentialsMr*** placed a transcript order with the *** *** utilizing Credentials online transcript ordering service on June 11th, Two transcripts were requested to be sent by first class mail to the following delivery addresses:
UNDERGRADUATE ADMISSIONS
UNIVERSITY OF TENNESSEE
UNIV CENTER RM *** DEPT ***
*** *** ***
CHATTANOOGA, TN XXXXX-XXXX
*** ***
*** *** ***
*** ** XXXXX-XXXX
UNITED STATES
The transcript order was completed by the *** *** on Monday, June 15th, and the transcripts would have been mailed out on Wednesday, June 17th, Mr*** contacted Credentials on June 25th, and left a voice message regarding his transcript(s) had not arrivedCredentials attempted to contact Mr*** on June 25, to confirm which transcript(s) had not arrived and confirm the delivery address informationMr*** sent another message to Credentials on Thursday, July 2nd, stating that his transcript still had not arrivedCredentials responded to Mr***'s message on Tuesday, July 7th, 2015, requesting he confirm which recipient(s) did not receive his transcript so a request could be submitted to the *** *** to resend his transcript(s) againMr*** confirmed this information on July 7th
Credentials contacted the *** *** on Thursday, July 9th, to request transcripts be resent to both destinations provided on Mr***'s transcript orderThe *** *** placed two additional transcripts in the mail to be sent by first class mail on Friday, July 10th, A follow up email was sent to Mr*** on Tuesday, July 14th, to inform him that the *** *** resent a transcript to each recipient on Friday, July 10th,
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10978153, and find that this resolution is satisfactory to me
Sincerely,
Tabitha ***
We apologize for MsVeronica ***’s dissatisfaction with the level of service she feels she received from Credentials. Ms*** placed a transcript order with The University of *** *** utilizing Credentials online transcript ordering service on July, 22ne,
(order ***). Two transcripts were requested to be sent by first class mail to the following delivery address: VERONICA ***LA MANCHA COURTPALMDALE, CA 93550- The order was processed on Friday, July 22nd, and the transcripts were mailed out the following business day on Monday, July 25th, Ms*** contacted Credentials on Friday, August 12th, requesting her transcripts be sent again for order *** due to the transcripts not arriving. The Credentials Customer Service Representatives informed Ms*** that a new order would need to be placed per the policy of The University of *** ***. Credentials reached out to The University of *** *** regarding Ms***’s request to resend her transcripts again. The University of *** *** stated they would make an exception to resend the transcripts again; however their policy requires a new order to be placed if a student/alumni requests transcripts to be resent again sooner than days from the order completion date. The transcripts were placed back in the mail on Tuesday, August 16th, and sent again by first class mail as initially requested. First class mail is standard mail which is not able to be tracked so a date cannot be provided as to when the transcripts will arrive to the above delivery address
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11631516, and find that this resolution is satisfactory to meAlthough I feel that the exception should be apply to all students who are in similar situations, were it is evident that the transcript was lost by the mail carrier (after weeks and the tracking stating that it was out for delivery in Bakersfield in a different city for the previous weeks)For example I requested the transcript because I need it for a job interview and did not have more time to wait for the transcript and repay for another orderI would also recommend better training for the supervisor, her attitude and respond made the situation more frustratingAfter all, what is the point of a supervisor who cannot help resolve a problemI did receive the transcript sent directly from USM, and I do appreciate the resolution of the matter
Sincerely,
Veronica ***
Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@credentialssolutions.com
Our apologies to Mr*** *** regarding his dissatisfaction with the level of service he received from Credentials eScrip-Safe
Mr*** did not provide the name of the institution(s) that he requested his transcripts from in his complaint filed; however *** State University was contacted to inquire what transcripts they had not receivedIt was confirmed they were waiting to receive a transcript from *** ***'s College (ME)
Mr*** placed a transcript request with *** *** College (ME) utilizing Credentials eScrip-Safe online ordering service on June 3rd, He requested two transcripts to be sent electronically to *** State University and *** State UniversityThe transcript order was processed by *** ***'s College (ME) on June 4th, After further investigation, it was found that two transcripts were sent electronically to *** State University, rather than one sent to *** State University and one to *** State University per *** ***'s request
Credentials eScrip-Safe contacted *** ***'s College (ME) on Tuesday, June 30th, and they correctly sent Mr***'s transcript to *** State University the same dayIt was confirmed *** State University received and viewed the electronic transcript on Tuesday, June 30th, at 3:24pm
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/05/06) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@credentialssolutions.com
Our apologies to Mr*** *** regarding his dissatisfaction with the level of service he feels he received from Credentials
Mr*** placed two transcript orders with *** *** *** utilizing Credentials online transcript ordering serviceOne transcript order was placed on April 10th, (order #:5DKXXXXXX) requesting a PDF transcript to be sent to Mr***'s email addressA second transcript order was placed on April 13th, (order #:5DNXXXXXX) requesting another PDF transcript to be sent to Mr***'s email address
*** *** *** processes transcript requests within 3-business days, once the order is authorizedExpedited processing is also available, where *** processes rush transcript requests within business days, once the order is authorized
Mr*** did not select rush processing for either one of his ordersOrder 5DKXXXXXX, was authorized on April 10th, and the order was processed on April 15th, Order 5DNXXXXXX, was authorized on April 12th, and the order was processed on April 16th, Mr***'s orders were processed within the timeframe provided
Ms*** contacted Credentials by email on April 22nd, inquiring about a refund for one of his ordersMr*** was informed that he would not be eligible for a refund because his orders were processed accordingly with *** *** *** published processing timesMr*** was informed that he could have canceled his second order (5DNXXXXXX) on April 15th, 2015, after he had downloaded the PDF transcript from his first order (5DKXXXXXX)
Credentials reached out to *** *** *** regarding Mr***'s refund request*** *** *** denied approval for the refund due to the orders being processed within the timeframe provided*** *** *** agreed that Mr*** had time to cancel his second transcript order request, after downloading the PDF transcript from his first order
Our apologies to MsJamila *** regarding her dissatisfaction with the level of service she feels she received from Credentials. Ms*** placed a transcript request with The Ohio State University utilizing Credentials online ordering service on Thursday, March 23rd, (order
7CY714983). One transcript was requested to be sent as a, “PDF Transcript Downloaded by Third-Party Recipient” to the following email address: ***@xavier.edu. Order *** was processed on Thursday, March, 23rd, at 6:am CST and the recipient downloaded Ms*** PDF transcript on Friday, March 24th, at 12:00pm CST. Ms*** contacted Credentials on Monday, April 3rd, at 8:42am CST inquiring the status of her hard copy transcript and requested the PDF transcript to be sent again. Ms*** was informed that only one transcript was requested to be sent as a PDF transcript and that a new order would need to be submitted to request another transcript as order *** was processed and sent as requested. The cost per transcript is $9.25. There is no additional fee for delivering the transcript electronically or via first class mail. When the order was being placed, Ms*** was provided with two delivery methods to choose from, a “PDF Transcript Downloaded by Third-Party Recipient” as well as a printed transcript mailed to recipientThe “PDF Transcript Downloaded by Third-Party Recipient” was selected as the delivery method by Ms***. PDF transcripts viewed electronically are recognized as official documentsA printed copy of a PDF Transcript will be considered "unofficial" and will display the words "PRINTED COPY" on all pages of the PDF. This information was displayed when the PDF delivery method was selected. On the, “Pricing and Payment” page of our client institution's order form provides the pricing of a transcript, additional fees for different delivery methods as well as handling/surcharges. A screenshot of the, “Pricing and Payment” page is displayed below. Ms*** indicated on this order that the instructions to download the PDF transcript for this recipient should be sent to ***@xavier.edu. Instructions are provided on the Part email sent to the recipient of the PDF transcript, the following information: You should save this PDF transcript in a secure location on your computer as it will become ineligible for downloading at 7:pm CST on the second business day after you initially open it or download it You will not be able to download this transcript from our server once it has been deleted Credentials reached out to The Ohio State University regarding Ms*** request to resend the PDF transcript again. Unfortunately, once an order is submitted it cannot be changed to resend the PDF transcript to a different email address for security reasons. The Ohio State University approved the request to resend the order again in which it was sent to the email address originally provided on the order. Credentials contacted Ms*** recipient at Xavier University who confirmed receipt of Ms*** transcript on April 7th,
We found that Ms*** did place an order utilizing Credentials online ordering service to request a transcript from *** State University-Northridge to be sent to *** Valley College; however she had placed the order using her maiden name as *** and not *** (Order ***). Ms*** spoke to a Credentials Customer Service Manager on 6/13/where it was explained to her that the last name she inserted on the order form would not be the last name that would appear on her transcript. The transcript would be sent with the last name that *** State University-Northridge has listed for Ms*** in their student records which is ***Tell us why here