Rugh's Remodeling Reviews (%countItem)
Rugh's Remodeling Rating
Address: 3211 Hilliard Rome Rd, Hilliard, Ohio, United States, 43026-9472
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+1 (614) 710-1388 |
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-Roof was installed Monday, November 6, 2017, Tuesday, November 7, 201 and Wednesday, November 8, 2017. (Cold and partial wet days the first 2 days of install)
A little insight of how the first day went:
I was told they would not do if we had any precipitation on any of those days. I was told they would do the roof in sections and cover roof to protect from rain. The first day the tore off old roof and laid felt. They left exposed wood not protected by felt and that night we had very hard and long rain showers. I text them at 4:00 am the morning of the second day because they assured me my roof would be covered from rain. I wake up to several men at 6:30 am in the pouring rain trying to cover an enormous roof with 8 small tarps. Needless to say this was a problem. They had told me that it didn’t matter if the felt got wet and after a long intense argument and after I called *** who told me not to let them lay any shingles on my roof that had wet felt they agreed to replace with synthetic felt which they said could be laid in any weather conditions. The *** Synthetic Felt was supposed to be fastened with only plastic cap nails or plastic cap staples (which was not used by them).
After the complete installation of the new roof my mortgage company, *** came to do an inspection and pointed out some concerns that they noticed. Upon that info I had 3 other roofing consultations, with 3 different roofers and all reports were consistent noting the biggest items below. Should this go to court there is a bunch of little items but in effort not to split hairs below is the MAJOR issues. Per the roof inspector who inspected my roof prior to new install and after new install his words verbatim, “You have a much worse roof now than you had with the old damaged roof prior to this install.”
The following was found and consistent problems noted by 3 roof inspection after new install
(Note)-The shingles are *** Oakridge Estate Grey. I was told and sold that the shingles were of better quality than my previous shingles. This is untrue, *** Oakridge is a the base entry level dimensional shingle that is typically used on entry level track built homes not on $750,000 custom homes. Below is just the problems that can be determined from general observation it is unknown what other problems or improper installation is below general observation.
The shingles are NOT laying flat AND badly buckling for various reasons. Even after the sun and warmer weather the shingles will look the same due to improper installation procedures. Of which the *** product warranty clearly states as reasons they can void the warranty.
1. Underlayment appears to have wrinkled during installation.
2. Decking not cleaned off completely prior to install
2. Shingles are NOT to be loaded or stored across ridge. Shingle bundles are to remain flat especially when cold and for extended periods of time. They were on the the ridges for the entire 3 days of which time it was below 40 degrees and wet which makes the problem worse.
3. Shingles were installed in cold temperatures.
Hip and Ridge cap evaluation
4. Ridge caps being installed in cold temperatures, has caused cracking at the apex of the Hip and Ridge.
5. The newly installed ridge caps are standard 3 tab shingles that they cut and not *** Pro Edge designer ridge cap. (old roof had designer ridge caps not cut three) This has caused the uneven wavy look that had not been present in old roof .
*** recommends installing above 40 degrees minimum.
6. The shingles are not installed on a even horizontal plane with roof eave. Causing uneven rows of shingles especially across main front gable at entry.
7. Starter course of shingle that installs at entire perimeter eave (290 lineal feet), is installed in increments of 3 feet.
The starter rows have up to 6 inch gaps from one to another (should set edge to edge around entire perimeter.)
Refer to figure 17 of the *** installation guide
8. Valley metal is raised in areas.
Valley shingles have been installed incorrectly according to the *** Roof installation guide
Refer to Figure 19 of installation guide.
9. Shingles were not laid evenly causing the inconsistent look of roofing
10. Chimney flashing has been re-used and caulked with silicone. Step flashing around the chimney is misaligned and has exposed holes.
11. Several damaged shingles and several shingles with holes
12. Old damaged bent furnace cap was reused and painted black. Rubber gasket on pipe boots are painted and covered in silicone
13. Ice shield gaps between shield and shingles leaving wood exposed under not properly installed in several areas.
14. Nails not sealed in flashing throughout
In every way does Rugh's Remodeling strive for the best experience possible for all of our consumers. We truly take pride in all we do and have always tried our best to resolve the hand full of complaints over the years. With averaging 400 roofing systems per year and in the thousands in our companies life, very few times has any problems with our customers occurred. With the H job we were here from beginning to end trying to restore the home to its pre storm condition. We inspected it and handled the claims process to ensure the homeowner would be correctly recovered by her insurance company. We go over our product line and process and then pick colors with the homeowner to begin the scheduling and build process. In this case the consumer had specific days she wanted the build to happen on so we tried to appease her in every way. When dealing with the insurance companies our estimates and product quality is based off of what is existing on the home. We provided the consumer with a *** Oakridge laminated dimensional shingle which is considered a 40 year shingle with amazing warranty and specs. The first day went off like any other build, we wrapped up shop and looked forward to getting back out the next day to continue progress and get completed. Unfortunately mother nature has its own game plan and decided that a 10 percent chance of rain through the evening meant pour buckets of rain through the early am. Fortunately we had the home weathered in and didn't result in the home being damaged inside. We worked through that the morning of the second day with the homeowner and got back busy. The roof got completed and next we did the gutter system. I received a call from Ti happy and thankful that we got through this occurrence as a team. At this time we hadn't received any form of down payment due to the homeowners request for an immediate installation and the insurance check needing to be endorsed by her mortgage company. Which is not uncommon for us to provide work in advance of being a deposit. Weeks went by and Ms. H became very difficult to get ahold of and not one complaint since the build. Once it came to the time that our right as a company to place a lien was almost up I reached out letting her know that it would be happening and that in no way was this against her or a case of not thinking she would pay, but step that was necessary to protect my business. She understood and still no complaint of any kind. Then she reached out with several problems and wanted resolution. She told me she hired several companies to inspect her roof and there were issues. I asked for copies of them and pics so we could review and resolve or for myself to come personally and inspect everything and go from there. She told me no one would be getting on her roof until spring because we were now several months past installation and the middle of the worst winter on record in 20 plus years. (which to my knowledge the roof did its job through). So I said ok we will wait until then. She messaged me that I was being notified that myself or anyone affiliated with Rugh's Remodeling were not allowed on her property. We are more then happy to come out and resolve any issues that may be present. All it takes is a phone call and some scheduling. In no way does Rugh's Remodeling stand for nor allow corners to be cut. If something was then it will be resolved the best way humanely possible. Ms H continues to defame my companies character through out social media and other avenues. We at Rugh's have never been sued for roofing or any kind of home remodeling issues. We strive for the best and will continue to do so. Let me know when further action or resolution is needed.