Rugs.com Reviews (%countItem)
Rugs.com Rating
Address: 3425 Hwy 21, Fort Mill, South Carolina, United States, 29715
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+1 (803) 802-5947 |
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www.rugs.com
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Do not order from this company.
I bought a rug and tried to return it. I called customer service several times but they do not answer the phone.
I emailed their customer service department on 2 occasions and never received a reply.
I am now disputing it with my credit card company
Dear***
I am very sorry for the trouble. I see that on August 7th a partial refund for $15 was accepted to keep the order. The transaction has posted and should be with you.
I have read further issues experienced on the order and felt the order should be entirely refunded so the remaining balance paid will be adjusted back to you today, August 28th.
I hope this is acceptable and apologize for the subpar experience.
Sincerely
Edward
Purchase a 10x13 rug over $1000 and a $130 rug pad. Only received a receipt upon purchase. No tracking number, no reply to any of my emails. Had to file a claim with my credit card company. Avoid this company.
I chose this company because they advertise "free shipping and free returns". Buying a rug that's right for decor is tough enough, let alone choosing it online. The pandemic is why I'm buying more online now.
A rug I ordered was not tight for my space so I:
1- Contacted Customer Service by email because I was on hold every time I called by phone.
2- The email I received back offered "$20 credit and keep it or 25% off another rug". Well, I fully expected to send it back!
3- I chose another rug, bought it, and contacted them by email to notify them.
OH MY GOSH! NOW THE CRAZY AGGRAVATION BEGAN!
All subsequent emails to me never acknowledged that I bought another rug, even though I repeatedly included the order number. I figured at first this was simply an error. But after multiple times disregarding that I bought a new rug, and ignoring that I chose 25% offI now know it is a way for them to get off with the least amount of $$ on their part.
I will NEVER recommend this company. I will never buy from them again.
BUYER BEWARE!