RugsUSA.com

Hello, We apologize for the frustration experienced with this order. We will email the customer directly with details regarding their refund.

Hello,          Upon review of this order , I saw a return was initiated with two failed attempts. [redacted] was sent to the customers home on two separate occasions to pick up the rug with no luck. We have since then provided the customer with a return label ( please see...

attached). Once the rug is returned to our warehouse a full refund will be provided to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The carpet was purchased for my daughter's nursery. A nursery she had not moved into yet and was not in use - as such the rubbing off of the color was not noticed for a few months. After speaking with several reputable carpet companies, I have been advised that overdyed rugs should NOT transfer color if properly manufactured. The suggestion that Rugs USA thinks that it is acceptable and normal to have dye rubbing off and staining everything it comes in contact with, does not constitute a reasonable standard for product quality. How can a rug be used if it cannot be walked on without staining everything it comes in contact with?  If the rugs that they sell do indeed transfer color then the customer must be advised - Something that did not happen. These practices are at best deceptive and dishonest. I am not looking for anything extraordinary, simply to be refunded for my purchase or to receive store credit. I feel that is the very least that Rugs USA can do.
 
Sincerely,
[redacted]

Hello,
           I reviewed the order and saw the request was put through to a manager for a return of the rug pad. However, we would like the cusotmer to keep the rug pad at no cost for the inconvenience. As of today,a refund of $39.99 has been submitted back to the customers credit card.

Hello,
        Orders [redacted], [redacted] has been reviewed and since the first order was cancelled and the second rug was lost in transit, we have submitted a full refund for both orders. We apologize for the delay and inconvenience of this matter. Please allow 3-5...

business days for your credit card to update and reflect the funds.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Legal disclaimers aside, this is terrible customer service. I am not disputing the fact that legally you have the right to do this but it is not the fault of the consumer when a technical issue occurs with your website. My credit card was charged for the order and therefore it should be fulfilled at the price I paid. Also, when I contacted customer service and asked to speak to a supervisor, I was informed that she was out to lunch and would return my call when she came back. I never received a call. My experience with your customer service was extremely poor in every way. I will not consider this issue resolved until I receive my original order at the price I paid.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

rugsUSA is the worst place to deal with. They are very disorganized, lie, want to charge for returns of things THEY sent out incorrectly, do not honor prices on website, pass you around always say they will call back and never do, always have an excuse as to why they did not do what they said they will do. one supervisor, whom refused to give out any of her leadership information so you never get anyone that has the ability to truly change what is going on. I really warn people away from this place. this is a true Buyer beware

Hello, Unfortunately we will not be able to accept the return on this item. We apologize for the inconvenience experienced.

Company advertised that it would rug item in 48 hours. Shipping label was created but the item never left the warehouse. It's now been two weeks. I have called and set on hold for over ten minutes several times. I have tried the online chat function which does not work. I have also emailed everyday for the last week with no response. They advertise that they will respond within 24 hours. IT's been a week since my first email with no response. I have written on their [redacted] page only to receive a canned response that the marketing team cannot help me and can only forward the request to the customer service team. (Thanks, I've already done that). Basically, there is no way to get in touch with anyone at this company.

Hello, A full refund of the purchase price has been issued. Please check with your credit card processor to confirm receipt. If you have any further questions, Please feel free to reach out to us.

Hello,
          I reviewed the order and saw that the rug was pulled for shipping in the allotted time, however it was damaged in the warehouse. The customer was updated on 6/** ( 7 business days late) that we would not be able to provide a replacement. A full refund...

has been submitted to the customer and the order has been closed out.

Hello,
We have refunded your account in full for the rug that was not received.

Hello,
             I reviewed the order and saw that the original ups pick up information was e-mailed to the customer on 2/**. The label was also sent a second time  on 2/**. We have now re-issued 3 new pre paid return labels and e-mailed them to the...

customer. ( please find attached)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I was specifically shopping only the rugs that were 70% off.  A pop-up kept popping up saying if you purchasedi in the next so many minutes, you will receive 60% off your order.  I kept closing it because I  would get 70% off by using code [redacted]-- so why would I want 60% off instead????
.    I would not have purchased the rug if only getting 60% off.  Which is why I kept closing the pop-up offering me 60%.    Maybe there was some glitch that did not accept my [redacted] code --- OR-- MAYBE it AUTOMATICALLY REVERTS TO 60% off because I made my purchase within the time period stated and didn't wait until that time period expired before making my purchase with the [redacted] code.    -- That is really deceptive and fraudulent.
SO--- it seems like that could be the explanation.  The pop-up with the 60% keeps popping up-- and if you happen to make your purchase within the stated time period (even if you closed the pop-up)--- it TAKES AWAY any additional discounts you THOUGHT YOU WERE GETTING.  AND GIVES YOU THE SMALLER DISCOUNT.  I NEVER ENTERED A COUPON CODE FOR 60% OFF.    VERY VERY DECEPTIVE PRACTICES.  
Sorry- not satisfied.     EVerytime I receive a response, I get a different explanation as to why my money will not be refunded--- this is the third explanation I've received.    I want the 70% off that I thought I was getting--- a refund of $50.   thank you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,
          I reviewed order number [redacted]  and saw that it was placed on 7/*. Item number 200ON01A-609 was not advertised for 70% discount at the time of purchase. The customer used coupon code [redacted] which is a 60% discount off the advertised...

total. The customer does not qualify for an adjustment and is outside of the return policy.

Hello,
You will receive a full refund of the purchase price for both of your orders. The refund will be posted back to the original method of payment. We apologize for the inconvenience and frustration that you have experienced.

Unfortunately we will not be able to meet the customers desired outcome. A refund of the return has been issued in the amount of $49.00

Hello, These items carries a 30 day return policy that begins the day the units are delivered. These particular items were delivered to the customer on 9/**/2015, and the return policy expired on 10/**/2015. We will no longer be able to accept the return for these items and no refund can be issued....

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am in recipient of the shipping labels and will promptly return the two rugs. Please expedite the credit to our Visa upon receipt of the rugs.
Sincerely,
[redacted]