RugsUSA.com

Hello, We are always open to customers recommendations, however as stated before the website as well as the return authorization e-mail was very thorough on the details of a returnWe offer free shipping to the customers and return shipping is at the customer's expense

Hello, I reviewed the order and saw the claim has been approvedThe rug is being picked up tomorrow 3/ [redacted] with [redacted] call tag tracking [redacted] The rugs are prepped and wrapped after production by the manufactureWe pull the rugs that arrived already wrapped and ship to the customerWe apologize for the inconvenience and have taken steps to rectify the situationThe customer will receive a replacement or a refund at their request

The clerk did not say the rug was backorderedHe said he did not know why I didn't receive it, would check into itand call me back There was no call back I would like the company to send the product as ordered and let me know when it is shipped with a tracking number Thank you for your service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Aside from the color variation, the written color description of the rug was also inaccurate The website has the color listed as 'Ivory', whereas the rug I received was described as 'Cream/Blue' I don't find it acceptable to pay for return shipping, discounted or otherwise, for an item I bought based on misinformation provided by Rugs USA In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I was sold a defective item and the business is not issuing a refund/replacement This is a fraudulent business practice.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I WISH I HAD READ THE REVIEWS ON THIS COMPANY! Don't order from the company, they are liars and are not ethical! I am about to call my credit card company to report a fraudulent claim! my order is [redacted] ! if you do not refund my full purchase amount now I will be forced to report the claim! you sell me products that go together! you send the one product that is of no use to me! you did not ask if that was okay! I want my credit card to be credited for the full amount of my purchase!

Hello, We apologize for the confusionI reviewed the order and saw that the return label href="http://wwwapps.ups.com/WebTracking/processInputRequest?TypeOfInquiryNumber...⇄ target="_blank"> [redacted] has been issued and e-mailed to the e-mail on fileThe Rug cost $and for the inconvenience we are offering the replacement at $The new order has to be put into the system with a new chargeThe customer must contact our call center and have the replacement processed at the discounted priceOnce the original rug is returned to the warehouse a full refund will be issued and the original order will be closed out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I first contacted the company weeks after delivery Well within the warranty I was told to cut the pulls When I said I thought the rug would unravel and come apart I was laughed at, the woman told me not to worry and if that occurred they would take the rug back I was skeptical and asked the woman to make note of that on my account Now that the rug is indeed falling apart the company won't honor what their customer service said, and are stating that she told me the wrong informationEven though it was noted that I called at the week period and that the rug was pulling up at that point To complicate matters the woman who I spoke to is no longer working at the company so they can't confirm or deny what she told me So even though I followed the exact directions from their customer service they won't honor what was saidThis is unacceptable to me, I would have returned the rug at the week mark if the woman didn't tell me not to worry and they would take the rug back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] [redacted] I returned the defective rug in the original packaging They admit they received the rug They still refused to credit my acctas they promised you they would do These people are really shady! Sincerely, [redacted]

Hello, We apologize for the delayI reviewed the order and saw the refund has posted to your account on 2/**The reference number is 10px;"> [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet received the correct rug or a refund however, it appears that RugsUsa is taking steps to resolve they sent a shipping slip (uPS re-assigned to tracking number [redacted] , not sure why) and UPS tracks the package to have arrived at RugsUSA this morning I will consider this complaint resolved when I receive the correct rug or when I receive a refund in full Thank you.Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, We have provided the customer with a discounted shipping labelOnce the item has been returned by the customer, a refund of the purchase price minus the cost of the return label will be issuedAt this time we do not show the item has been returned

This company has a very very bad customer service department I can never get a human being on the phone you're constantly waiting for email to get answers to questions you have to buy a label from them to return, you have to get an email from them to even get permission to buy a label to return , and then wait over a week for it to even return the goods then they put a deadline on when you can return the goods and now weeks later I'm still waiting for any confirmation of a refund I'm returning the rug because the carpet was definitely not as described you would think that they would allow free shipping back to them since they misrepresented the product but no way

Hello, I reviewed the order and saw that the original ups pick up information was e-mailed to the customer on 2/**The label was also sent a second time on 2/**We have now re-issued new pre paid return labels and e-mailed them to the customer( please find attached)

Hello, Refunds are processed accordinglyOnce we have submitted the funds back to your credit card, It usually takes 3-business days for them to update and reflect the fundsHowever, in some instances the credit card company can take up to one billing cycle to reflect the fundsWe apologize for the delay but this is the process

The item is currently on backorder until 6/**We apologize for the inconvenience this has causedIf you would like to cancel the order, please feel free to contact us directly

This order has been refunded for the item that was not delivered on The amount refunded was $was posted back to the customers original method of paymentWe have provided the customer with the transaction reference details as well

Hello, I reviewed the order and saw the label fee was waived and the label was e-mail on 4/ [redacted] with instructionsPlease find attached the pre paid return label the customer may use to return the rug at no cost to them

Hello, I reviewed the order and saw that this customer did receive mis shipped itemsOur rugs do arrive from our manufacture already wrapped and labeled accordingly so this is not an uncommon mistakeThe return has already been processed and ups will be going out to the customer's home todayUps return tracking numbers for two rugs are [redacted] and [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My apologies for not responding sooner; I was waiting to respond regarding this complaint until RugsUSA.com confirmed receipt of the rug which I returned via UPS (tracking # [redacted] ) on Saturday, 2/* According to the UPS website, the package is scheduled for delivery to the RugsUSA.com warehouse today I do not consider this matter resolved until I have received a full refund, which, according to customer service representative [redacted] , can take up to business days! Even then, I have been advised by their staff that I must then place an entirely new order to receive the item I purchased on 12/**, rather than them simply shipping me the rug I initially ordered; this fact is onerous and speaks to poor customer service In conclusion, I will advise you as soon as delivery of the returned item and a full refund has been accomplished Sincerely, [redacted]