We are regretful to hear this customer had a bad experience through RukkusIt is our goal to deliver our customers not only the best prices but also the best overall buying experienceIn order to accomplish this goal, Rukkus has built a search engine that aggregates tickets from thousands of reputable ticket sellers across the webThis allows Rukkus to offer millions of tickets to thousands of events nationwide at any given moment in timeIn this instance, the Grateful Dead 50th Anniversary Tour tickets went on sale to the general public on Saturday There were four types of tickets available; 3-day passes (Friday July [redacted] - Sunday July ***), Friday Only, Saturday Only, and Sunday OnlyOn Saturday afternoon 215, 1-day tickets were offered in the market for between $- $800/ticket and 3-day passes for between $1,- $2500.On Sunday March *, Rukkus was showing hundreds of tickets to this event from our network of resellersUnfortunately, one of the sellers had a clerical error and accidentally listed a 1-day pass as a 3-day pass, this resulted in the seller listing a ticket valued at over $1,for $679, or in other words 63% below the market price Rukkus had placed no advertisements for this event, so the traffic we received was either from existing customers, or new consumers searching the web and comparing pricesSince [redacted] was a first time customer, we can infer she found Rukkus through web search.Upon receiving the order from [redacted] , we contacted the seller to confirm the purchase, and it was at this time both the seller and Rukus became aware of the clerical errorWe immediately reached out to [redacted] to apologize for the error, explained how it occurred, and offered multiple options to rectify the unfortunate circumstanceThe options offered included a full refund, 1-day passes at a 15% discount to the price she had originally paid, or 3-day passes at the lowest price available on the market [redacted] made it clear that she was uninterested in working with us to find replacement tickets, therefore the only viable option was for Rukkus to issue a full refundIn her complaint, [redacted] makes the very strong claim that she felt “scammed” and “taken advantage of.” Although this was an unfortunate situation, in no way did Rukkus purposely mislead her by knowingly advertising the incorrect price, nor did Rukkus stand to gain any type of economical benefit from the situation whatsoever given the immediate offer of a refundAdditionally, she referenced the Rukkus Buyer Guarantee listed on our websiteIt seemed, in fact, that quite a bit of the confusion surrounding this incident stemmed from the Rukkus Guarantee which is meant to protect buyers from fake or double-sold tickets, and to ensure that a customer does not incur the additional expense of traveling to an event without the guarantee of entryIn [redacted] ’s situation, the event was months away; she suffered no economic hardship whatsoever from the clerical error, and was subsequently made whole with a full refund.We’d like to clarify that the Rukkus guarantee does not cover clerical or data related issues on the part of the Rukkus marketplace or its sellersFor example, if a seller were to misplace a decimal point in submitting their ticket prices to us, and a customer were to find that mispriced ticket and place an order, we would unfortunately not be able to honor a $ticket for just $As a marketplace, Rukkus tries to provide an ample amount of support to both our ticket sellers as well as our customersWe choose to show leniency towards first-time mistakes on the part of sellers, yet we also cannot justify the subsidy of costly clerical errors on the part of the companyWe hope that in the very rare case that a seller accidentally mislabels a set of tickets, our customer will work with us to find an amicable solution without drastic penalty to the seller and in recognition of the current market prices for a given eventIn the case that such an error occurs, it is Rukkus policy to make the offer of a refund very clear to the customer so that they are free to find replacement tickets elsewhere if they so chooseWe are also happy to offer some amount of discount in the case that the customer chooses to find replacement tickets through RukkusThis is done as an offer of goodwill and to make up for any inconvenience experienced as a result of the errorHowever, we are simply unable to offer discounts as deep as 60%, as was requested in this particular instance, due to Rukkus’s position as a marketplace rather than a ticket supplierIn conclusion, Rukkus prides itself on reliably delivering tickets to our customers, and in extremely rare circumstances when an error occurs, we do everything in our power to provide the customer with a solution that is viable for all parties involved, including the sellerWith [redacted] , we would have liked to have been able to work with her to to locate the best priced tickets available on the market for 3-day passes to her event, but was unable to offer [redacted] those 3-day passes at a $2,discountInstead, we have provided a full refund for her order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My receipt shows a Canadian Dollar figure and I was not shown a USD amount until AFTER it was charged on my Credit CardI strongly believe Rukkus withheld information from me until it was too late In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are full of it we have filed a formal complaint with the state atty generals office and our credit card company its clearly a rip off fee npo one needs a bs service charge for the so called discount club or any other name they give it its a small print rip off that clearly comes from a one person ticket scalping operation one way or another we will get this resolved we have taken this as well to a NYC TV station consumer reporter who is currently investigating them for the fraud they are we have NO intention on letting this go I want all previous charges credited and any future charges removed and our card removed from their system AA master card is also investigating this and will charge back any charge as un authorized we never authorized anything other then the one time purchase of Beyonce tickets The law firm that I am part of will also file a formal complaint as well people that pull these internet ripoff schemes are not going to [redacted] people and get away with it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your the truth of the matter my name my address my email address my phone number are all correct and I will reiterate my complaint was presented to them within one hour of the purchase this is just more over of the statements I heard on the phone dealing with a representative and a supervisor that only explained under no certain terms absolutely will there be no refunds regardless My opinion is this company is a shady as I originally thought it was and are only concerned about taking advantage of some technicality that they have in small print designed by some shady lawyer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We are disappointed to hear that the customer was displeased with the experience had with RukkusAt Rukkus, we pride ourselves on going above and beyond for each and every customer we come in contact with and we cherish the opportunity to take all steps necessary to ensure customers' contentment.In this instance, the customer placed an order, on August *, 2015, for two tickets to see the Altanta Braves at the Chicago Cubs on August **, Rukkus was made aware that an undesired duplicate order had been placed as wellRukkus immediately refunded the customer the full value of the purchase and the customer was sent confirmation of this refundGenerally, refunds issued by Rukkus take 1-business days to process, though this can vary depending on the financial institutionThe customer reached out to Rukkus to inform us that, although the third business day had passed, the refund was still not reflected in the customer's accountUpon receipt of this information, Rukkus reached out to the customer's bank to inquire if there was anything that could be done to expedite the process for the customerUnfortunately, Rukkus was informed that the process must run its course, and that it was not an issue that could be manually resolved.Ultimately, nothing further was heard from the customer and Rukkus was able to confirm that the refund was successfully processed through
We sincerely regret to hear of this awful experience Unfortunately, we do not have any orders affiliated with this customer or email address, and thus are unable to investigate this matter further That said, should any customer ever encounter any issues entering the venue, we ask that he or she simply contact Rukkus at that moment, so that we may resolve the matter and ensure that the customer is allowed entry to the venue and his or her purchased seats
We are very sorry to hear of [redacted] 's disappointment with her experience while shopping with Rukkus All tickets listed with Rukkus have taxes, per e-commerce legislation, and fees, set by the sellers themselves, associated with them On the final page of checkout, before any credit card information is required, the customer is presented with the total cost of the purchase as well as an itemized breakdown of taxes and fees We sincerely regret if this is something that was missed when [redacted] was checking out We further regret to hear that [redacted] did not feel that Rukkus was reachable when she was most in need of our assistance Rukkus boasts a Fan Operations team that is ready and willing to help at any time, should [redacted] or any other customer need assistance or have any questions With [redacted] 's thoughts in mind, we will work to find new ways to make ourselves and our contact information more available to customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You may be a secondary place but when someone can't go because of a emergency or accident u could come up with something to help the customer Also when we purchased the tickets we put in Crystal grand and somehow u jumped in thereThat should not be allowedIf the tickets were purchased through them like we thought we were they would of refunded our moneyYou could give a voucher or certificate for us to go to anouther concert in the future I don't like how u do business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are very disappointed to hear of [redacted] negative opinion, though we truly appreciate her willingness to shareAt Rukkus, all prices are listed in US Dollars, as is presented at checkoutWe sincerely regret if this is something that [redacted] missed and, with her experience in mind, we will work to make this notification more prominent on the siteWe look forward to the possibility of working with [redacted] again in the future!
We regret to hear that [redacted] felt that Rukkus was not reachable when she needed us As the event was cancelled, [redacted] was automatically issued a full refund for the order and, for the inconvenience she experienced, we would like to offer [redacted] 10% off the total cost of her next order with Rukkus as well At Rukkus, we offer customers the opportunity to contact us via Phone, Email, Live Chat, and Text Message We are always working to optimize each of these channels to improve the experience of our customers and, with [redacted] 's poor experience in mind, we have turned our focus to improving our efficiency and response rate for text messages
bguIt is certainly well within [redacted] rights to pursue legal action, should she feel this necessary, but Rukkus stands by our disclosure that "All prices [are] in US Dollars" which can be found directly beneath the total cost of purchase on the final page of checkout We truly regret the inconvenience experienced by [redacted] but, unfortunately, will not be able to take any action on this order
We find it very unfortunate that the customer feels that the mentioned courses of action are necessary, though we certainly understand that it is well within the customer's rights to proceed as she feels fit For customer convenience, the itemized breakdown of taxes, fees and discounts is presented on the customer's Order Status Page in the exact fashion as was presented at checkout, before any credit card information was required As the $discount that the customer was provided with was provided with the year-long agreement, which stipulates that a $charge will be applied monthly, Rukkus would be unable to remove the customer from the Rukkus Rewards Program or refund the monthly charges without recouping the discounted funds We look forward to the opportunity to resolve this matter amicably with the customer
We sincerely regret the trouble experienced by [redacted] At the final page of checkout, before any credit card information is required, Rukkus presents all order details This includes information regarding the event itself, such as the performer and date of the event, in addition to information about the customer's selection, including the section and row of the seats selected Also included is the quantity of seats selected, with which the presented total cost will always be consistent Per Rukkus policy, once an order has been placed, it cannot be cancelled or modified This is due to Rukkus' status as a secondary marketplace, rather than a primary ticket seller or generator For this reason, the customer's request for a refund was denied Additionally, per Rukkus policy, as this customer opted to dispute the charge with her financial institution, Rukkus will be unable to do any further business with the customer
We truly regret any confusion caused here The customer's itemized receipt is available to the customer via his Order Status Page, as is the case for all Rukkus orders Per the invoice reflected on the customer's Order Status Page, the tickets purchased were General Admission passes The order was fulfilled accordingly and, unfortunately, Rukkus would be unable to reimburse the customer for the difference in value of the tickets from the time of purchase until the time of the event As Rukkus is a secondary marketplace, ticket prices can fluctuate greatly, per market demand The price paid by the customer, as presented at checkout before any credit card information was required, was the current market price for the selected tickets Unfortunately, Rukkus will be unable to take any action on this order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is more of the same, excuses + apology - but not honoring their own stated policyThey don't want to do more than they have done, and that speaks to their business model - No use going round and round on this - I would never use them again after what they put me through, and they should not be recommended by the Revdex.comThis was bait and switch In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We regret to hear [redacted] discontentment with the proposed resolution and disinterest in working with Rukkus in the future Rukkus discloses all taxes and fees on the final page of checkout before any credit card information is required and we feel it very unfortunate that [redacted] did not notice the fees before proceeding with the order With [redacted] poor experience in mind, we will be looking into new ways to display the fees even more prominently and we are grateful for the opinions [redacted] has shared
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] dont hand me that [redacted] discounted tickets your a [redacted] and you hiked the prices way above retail as it is so please dont tell me how we got a discount we have sent all documents and emails and copies of our receipts and screen shots to the atty general and counsel NOTHING is acceptable unless its the total refund of every charge you screwed us out of and to remove our credit card from your data base MC has all the information and any charges attempted by your company are now listed as fraud you have been warned we will file a fraud claim via law enforcement should we ever be charged as much as a nickel from your company end of [redacted] story In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At Rukkus, our biggest priority is the satisfaction of our customers and we truly do regret that [redacted] 's experience was less than stellar As per the Buyer Guarantee that [redacted] has referenced, if an issue of any sort arises with a set of tickets and the seller is unable to fulfill the order as placed, Rukkus will purchase comparable replacements on the customer's behalf This takes into consideration both the dollar value of the tickets as well the location of the seats within the venue If comparable replacements are not available, the customer is guaranteed a full refund In [redacted] 's case, a full refund was issued immediately and, in an effort to make a more expensive set of tickets a more reasonable option for [redacted] , an offer of 10% off his next two orders was extended This offer still stands for [redacted] and we would like to expand that offer to 10% off [redacted] 's next four orders, with confidence that his next experiences will be far superior to his first We hope to have the opportunity to work with [redacted] again in the future and we look forward to the chance to provide [redacted] with wonderful seats at a discounted rate!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because the quantity selected changed & what was ordered was not delivered If I would have known this would have happened I would have videotaped the transaction to reflect what actually transpired I stand on my position of my encounter online I received the tickets in the mail on September and they were mailed back after direction from the bank on under certified mail [redacted] The tickets were not used It seems they failed to investigate the issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are very sorry to hear that [redacted] is discontent with the experience he had while ordering with RukkusAt Rukkus, we pull tickets from thousands of different sellers which gives us the opportunity to present customers with the best available prices on the webAs per Rukkus policy, if an issue arises with a set of tickets and the seller is unable to fulfill the order as placed, Rukkus will purchase comparable replacements on the customer's behalfIf comparable replacements are not available, the customer is guaranteed a full refundUnfortunately, Rukkus was unable to fulfill [redacted] 's order as placedAs there were not comparable replacements available for Rukkus to fill [redacted] 's order with, [redacted] was immediately issued a refund for the full value of his purchaseNotwithstanding Rukkus policy, [redacted] was granted 10% off his next two orders with Rukkus and we look forward to the opportunity to provide him with great Rukkus experiences!
We are regretful to hear this customer had a bad experience through RukkusIt is our goal to deliver our customers not only the best prices but also the best overall buying experienceIn order to accomplish this goal, Rukkus has built a search engine that aggregates tickets from thousands of reputable ticket sellers across the webThis allows Rukkus to offer millions of tickets to thousands of events nationwide at any given moment in timeIn this instance, the Grateful Dead 50th Anniversary Tour tickets went on sale to the general public on Saturday There were four types of tickets available; 3-day passes (Friday July [redacted] - Sunday July ***), Friday Only, Saturday Only, and Sunday OnlyOn Saturday afternoon 215, 1-day tickets were offered in the market for between $- $800/ticket and 3-day passes for between $1,- $2500.On Sunday March *, Rukkus was showing hundreds of tickets to this event from our network of resellersUnfortunately, one of the sellers had a clerical error and accidentally listed a 1-day pass as a 3-day pass, this resulted in the seller listing a ticket valued at over $1,for $679, or in other words 63% below the market price Rukkus had placed no advertisements for this event, so the traffic we received was either from existing customers, or new consumers searching the web and comparing pricesSince [redacted] was a first time customer, we can infer she found Rukkus through web search.Upon receiving the order from [redacted] , we contacted the seller to confirm the purchase, and it was at this time both the seller and Rukus became aware of the clerical errorWe immediately reached out to [redacted] to apologize for the error, explained how it occurred, and offered multiple options to rectify the unfortunate circumstanceThe options offered included a full refund, 1-day passes at a 15% discount to the price she had originally paid, or 3-day passes at the lowest price available on the market [redacted] made it clear that she was uninterested in working with us to find replacement tickets, therefore the only viable option was for Rukkus to issue a full refundIn her complaint, [redacted] makes the very strong claim that she felt “scammed” and “taken advantage of.” Although this was an unfortunate situation, in no way did Rukkus purposely mislead her by knowingly advertising the incorrect price, nor did Rukkus stand to gain any type of economical benefit from the situation whatsoever given the immediate offer of a refundAdditionally, she referenced the Rukkus Buyer Guarantee listed on our websiteIt seemed, in fact, that quite a bit of the confusion surrounding this incident stemmed from the Rukkus Guarantee which is meant to protect buyers from fake or double-sold tickets, and to ensure that a customer does not incur the additional expense of traveling to an event without the guarantee of entryIn [redacted] ’s situation, the event was months away; she suffered no economic hardship whatsoever from the clerical error, and was subsequently made whole with a full refund.We’d like to clarify that the Rukkus guarantee does not cover clerical or data related issues on the part of the Rukkus marketplace or its sellersFor example, if a seller were to misplace a decimal point in submitting their ticket prices to us, and a customer were to find that mispriced ticket and place an order, we would unfortunately not be able to honor a $ticket for just $As a marketplace, Rukkus tries to provide an ample amount of support to both our ticket sellers as well as our customersWe choose to show leniency towards first-time mistakes on the part of sellers, yet we also cannot justify the subsidy of costly clerical errors on the part of the companyWe hope that in the very rare case that a seller accidentally mislabels a set of tickets, our customer will work with us to find an amicable solution without drastic penalty to the seller and in recognition of the current market prices for a given eventIn the case that such an error occurs, it is Rukkus policy to make the offer of a refund very clear to the customer so that they are free to find replacement tickets elsewhere if they so chooseWe are also happy to offer some amount of discount in the case that the customer chooses to find replacement tickets through RukkusThis is done as an offer of goodwill and to make up for any inconvenience experienced as a result of the errorHowever, we are simply unable to offer discounts as deep as 60%, as was requested in this particular instance, due to Rukkus’s position as a marketplace rather than a ticket supplierIn conclusion, Rukkus prides itself on reliably delivering tickets to our customers, and in extremely rare circumstances when an error occurs, we do everything in our power to provide the customer with a solution that is viable for all parties involved, including the sellerWith [redacted] , we would have liked to have been able to work with her to to locate the best priced tickets available on the market for 3-day passes to her event, but was unable to offer [redacted] those 3-day passes at a $2,discountInstead, we have provided a full refund for her order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My receipt shows a Canadian Dollar figure and I was not shown a USD amount until AFTER it was charged on my Credit CardI strongly believe Rukkus withheld information from me until it was too late In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are full of it we have filed a formal complaint with the state atty generals office and our credit card company its clearly a rip off fee npo one needs a bs service charge for the so called discount club or any other name they give it its a small print rip off that clearly comes from a one person ticket scalping operation one way or another we will get this resolved we have taken this as well to a NYC TV station consumer reporter who is currently investigating them for the fraud they are we have NO intention on letting this go I want all previous charges credited and any future charges removed and our card removed from their system AA master card is also investigating this and will charge back any charge as un authorized we never authorized anything other then the one time purchase of Beyonce tickets The law firm that I am part of will also file a formal complaint as well people that pull these internet ripoff schemes are not going to [redacted] people and get away with it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your the truth of the matter my name my address my email address my phone number are all correct and I will reiterate my complaint was presented to them within one hour of the purchase this is just more over of the statements I heard on the phone dealing with a representative and a supervisor that only explained under no certain terms absolutely will there be no refunds regardless My opinion is this company is a shady as I originally thought it was and are only concerned about taking advantage of some technicality that they have in small print designed by some shady lawyer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We are disappointed to hear that the customer was displeased with the experience had with RukkusAt Rukkus, we pride ourselves on going above and beyond for each and every customer we come in contact with and we cherish the opportunity to take all steps necessary to ensure customers' contentment.In this instance, the customer placed an order, on August *, 2015, for two tickets to see the Altanta Braves at the Chicago Cubs on August **, Rukkus was made aware that an undesired duplicate order had been placed as wellRukkus immediately refunded the customer the full value of the purchase and the customer was sent confirmation of this refundGenerally, refunds issued by Rukkus take 1-business days to process, though this can vary depending on the financial institutionThe customer reached out to Rukkus to inform us that, although the third business day had passed, the refund was still not reflected in the customer's accountUpon receipt of this information, Rukkus reached out to the customer's bank to inquire if there was anything that could be done to expedite the process for the customerUnfortunately, Rukkus was informed that the process must run its course, and that it was not an issue that could be manually resolved.Ultimately, nothing further was heard from the customer and Rukkus was able to confirm that the refund was successfully processed through
We sincerely regret to hear of this awful experience Unfortunately, we do not have any orders affiliated with this customer or email address, and thus are unable to investigate this matter further That said, should any customer ever encounter any issues entering the venue, we ask that he or she simply contact Rukkus at that moment, so that we may resolve the matter and ensure that the customer is allowed entry to the venue and his or her purchased seats
We are very sorry to hear of [redacted] 's disappointment with her experience while shopping with Rukkus All tickets listed with Rukkus have taxes, per e-commerce legislation, and fees, set by the sellers themselves, associated with them On the final page of checkout, before any credit card information is required, the customer is presented with the total cost of the purchase as well as an itemized breakdown of taxes and fees We sincerely regret if this is something that was missed when [redacted] was checking out We further regret to hear that [redacted] did not feel that Rukkus was reachable when she was most in need of our assistance Rukkus boasts a Fan Operations team that is ready and willing to help at any time, should [redacted] or any other customer need assistance or have any questions With [redacted] 's thoughts in mind, we will work to find new ways to make ourselves and our contact information more available to customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You may be a secondary place but when someone can't go because of a emergency or accident u could come up with something to help the customer Also when we purchased the tickets we put in Crystal grand and somehow u jumped in thereThat should not be allowedIf the tickets were purchased through them like we thought we were they would of refunded our moneyYou could give a voucher or certificate for us to go to anouther concert in the future I don't like how u do business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are very disappointed to hear of [redacted] negative opinion, though we truly appreciate her willingness to shareAt Rukkus, all prices are listed in US Dollars, as is presented at checkoutWe sincerely regret if this is something that [redacted] missed and, with her experience in mind, we will work to make this notification more prominent on the siteWe look forward to the possibility of working with [redacted] again in the future!
We regret to hear that [redacted] felt that Rukkus was not reachable when she needed us As the event was cancelled, [redacted] was automatically issued a full refund for the order and, for the inconvenience she experienced, we would like to offer [redacted] 10% off the total cost of her next order with Rukkus as well At Rukkus, we offer customers the opportunity to contact us via Phone, Email, Live Chat, and Text Message We are always working to optimize each of these channels to improve the experience of our customers and, with [redacted] 's poor experience in mind, we have turned our focus to improving our efficiency and response rate for text messages
bguIt is certainly well within [redacted] rights to pursue legal action, should she feel this necessary, but Rukkus stands by our disclosure that "All prices [are] in US Dollars" which can be found directly beneath the total cost of purchase on the final page of checkout We truly regret the inconvenience experienced by [redacted] but, unfortunately, will not be able to take any action on this order
We find it very unfortunate that the customer feels that the mentioned courses of action are necessary, though we certainly understand that it is well within the customer's rights to proceed as she feels fit For customer convenience, the itemized breakdown of taxes, fees and discounts is presented on the customer's Order Status Page in the exact fashion as was presented at checkout, before any credit card information was required As the $discount that the customer was provided with was provided with the year-long agreement, which stipulates that a $charge will be applied monthly, Rukkus would be unable to remove the customer from the Rukkus Rewards Program or refund the monthly charges without recouping the discounted funds We look forward to the opportunity to resolve this matter amicably with the customer
We sincerely regret the trouble experienced by [redacted] At the final page of checkout, before any credit card information is required, Rukkus presents all order details This includes information regarding the event itself, such as the performer and date of the event, in addition to information about the customer's selection, including the section and row of the seats selected Also included is the quantity of seats selected, with which the presented total cost will always be consistent Per Rukkus policy, once an order has been placed, it cannot be cancelled or modified This is due to Rukkus' status as a secondary marketplace, rather than a primary ticket seller or generator For this reason, the customer's request for a refund was denied Additionally, per Rukkus policy, as this customer opted to dispute the charge with her financial institution, Rukkus will be unable to do any further business with the customer
We truly regret any confusion caused here The customer's itemized receipt is available to the customer via his Order Status Page, as is the case for all Rukkus orders Per the invoice reflected on the customer's Order Status Page, the tickets purchased were General Admission passes The order was fulfilled accordingly and, unfortunately, Rukkus would be unable to reimburse the customer for the difference in value of the tickets from the time of purchase until the time of the event As Rukkus is a secondary marketplace, ticket prices can fluctuate greatly, per market demand The price paid by the customer, as presented at checkout before any credit card information was required, was the current market price for the selected tickets Unfortunately, Rukkus will be unable to take any action on this order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is more of the same, excuses + apology - but not honoring their own stated policyThey don't want to do more than they have done, and that speaks to their business model - No use going round and round on this - I would never use them again after what they put me through, and they should not be recommended by the Revdex.comThis was bait and switch In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We regret to hear [redacted] discontentment with the proposed resolution and disinterest in working with Rukkus in the future Rukkus discloses all taxes and fees on the final page of checkout before any credit card information is required and we feel it very unfortunate that [redacted] did not notice the fees before proceeding with the order With [redacted] poor experience in mind, we will be looking into new ways to display the fees even more prominently and we are grateful for the opinions [redacted] has shared
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] dont hand me that [redacted] discounted tickets your a [redacted] and you hiked the prices way above retail as it is so please dont tell me how we got a discount we have sent all documents and emails and copies of our receipts and screen shots to the atty general and counsel NOTHING is acceptable unless its the total refund of every charge you screwed us out of and to remove our credit card from your data base MC has all the information and any charges attempted by your company are now listed as fraud you have been warned we will file a fraud claim via law enforcement should we ever be charged as much as a nickel from your company end of [redacted] story In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At Rukkus, our biggest priority is the satisfaction of our customers and we truly do regret that [redacted] 's experience was less than stellar As per the Buyer Guarantee that [redacted] has referenced, if an issue of any sort arises with a set of tickets and the seller is unable to fulfill the order as placed, Rukkus will purchase comparable replacements on the customer's behalf This takes into consideration both the dollar value of the tickets as well the location of the seats within the venue If comparable replacements are not available, the customer is guaranteed a full refund In [redacted] 's case, a full refund was issued immediately and, in an effort to make a more expensive set of tickets a more reasonable option for [redacted] , an offer of 10% off his next two orders was extended This offer still stands for [redacted] and we would like to expand that offer to 10% off [redacted] 's next four orders, with confidence that his next experiences will be far superior to his first We hope to have the opportunity to work with [redacted] again in the future and we look forward to the chance to provide [redacted] with wonderful seats at a discounted rate!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because the quantity selected changed & what was ordered was not delivered If I would have known this would have happened I would have videotaped the transaction to reflect what actually transpired I stand on my position of my encounter online I received the tickets in the mail on September and they were mailed back after direction from the bank on under certified mail [redacted] The tickets were not used It seems they failed to investigate the issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are very sorry to hear that [redacted] is discontent with the experience he had while ordering with RukkusAt Rukkus, we pull tickets from thousands of different sellers which gives us the opportunity to present customers with the best available prices on the webAs per Rukkus policy, if an issue arises with a set of tickets and the seller is unable to fulfill the order as placed, Rukkus will purchase comparable replacements on the customer's behalfIf comparable replacements are not available, the customer is guaranteed a full refundUnfortunately, Rukkus was unable to fulfill [redacted] 's order as placedAs there were not comparable replacements available for Rukkus to fill [redacted] 's order with, [redacted] was immediately issued a refund for the full value of his purchaseNotwithstanding Rukkus policy, [redacted] was granted 10% off his next two orders with Rukkus and we look forward to the opportunity to provide him with great Rukkus experiences!