We truly regret the poor experience that [redacted] had when purchasing tickets through Rukkus When Local Pickup tickets are purchased, this means they will be delivered to the customer at or near the venue on the day of the event The exact Local Pickup information is not always immediately available at the time of purchase, as sellers may need to coordinate the pickup process as the event approaches, so we recommend choosing alternative methods of delivery when possible [redacted] expressed concern that her dinner plans would be negatively impacted by the Local Pickup process which, despite Rukkus' best efforts, was not something that we were able to fix, as the seller was unable to meet at an earlier time The experience had by [redacted] on the day of the event is a quite unfortunate one and should not be considered indicative of the traditional Local Pickup experience We are deeply apologetic for the trouble caused by this The tickets delivered to [redacted] were deemed by the seller to be upgraded seats, as they were far closer to the stage, but Rukkus acknowledges that this is not something that [redacted] had explicitly agreed to With the seat change and the broader inconvenience endured by [redacted] in mind, a 10% refund has been issued for the purchase, as well as a standing 10% discount on her next four orders with Rukkus We look forward to the opportunity to provide [redacted] with a true, far more stellar Rukkus experience!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I did receive a refund But I was never contacted by any form of communication from Rukkus Also, I started informing Rukkus via email on Saturday the that I hadn't received my tickets since that was the day I was promised delivery They still haven't sent me an apology even though they are telling you that they have My biggest complaint is they do not have a customer service number available for people to callThank you [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We truly regret the customer's discontentment but, unfortunately, will be unable to take any action on this order All order details, including the event information and quantity purchased, which will always be consistent with the total cost and price per ticket breakdown, are presented at checkout, before any any credit card information is required Unfortunately, we are unable to cancel an order at any time after it has been placed, regardless of the customer's decision to make use of the tickets or not
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Company has responded to my request thank you for your aid Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I do not know why Rukkus cannot accept the fact that their website was not working properly at the time I placed my orderNo itemized receipt was displayed prior to my hitting the submit buttonWhen I spoke to the company's representative prior to placing the order, they were not upfront with disclosure of feesIt was asked specifically whether there were any fees or surcharges added to the cost of the tickets and the only added cost mentioned was a $shipping feeRukkus was not transparent in disclosing the other outrageous fees which amounted to about 38% of the ticket price In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We appreciate [redacted] willingness to share her thoughts and we are very disappointed to hear of the poor experience that [redacted] had while placing an order with Rukkus All tickets listed through Rukkus have taxes and fees associated with them On the final page of checkout, before any payment information is required, the total cost of the order is presented to the customer, in addition to an itemized breakdown of all taxes and fees Unfortunately, as [redacted] order had already been processed when Rukkus was contacted, we were unable to cancel or refund the order This is consistent with the refund policy posted on the Rukkus website, though we truly regret if this is something that was missed by [redacted] Rukkus would like to offer [redacted] 10% off of her next order, with confidence that it will be a more seamless process for her, and we look forward to the opportunity to provide [redacted] with a great Rukkus experience!
We regret the poor experience [redacted] had when ordering through Rukkus At Rukkus, if any set of tickets should become unavailable, comparable or upgraded seats will be purchased on the customer's behalf If comparable or upgraded seats are not available, or if the customer is not content with the available replacement seats, the customer is guaranteed a full refund As [redacted] 's desired seats were unavailable and available replacement tickets were not of interest to [redacted] , [redacted] 's order was refunded immediately Depending on the financial institution, refunds can take several days to process before reaching the bank account and we sincerely apologize for any inconvenience caused by this [redacted] has been granted 10% off his next order with Rukkus and we look forward to the opportunity to show him a great Rukkus experience!
On October 13th I purchased two tickets (section 35 Row G seats 11,12) to the Boise State game on October 15th. I was informed that the tickets would be sent overnight and I would receive I received then October 14th. I confirmed all of this information on my phone app. The next day I was informed that the "tickets" did not get send out FED-EX and could I provide a Boise address to have the tickets sent since I was traveling from California. I asked if I could get them emailed since I did not have a Boise address. I received one ticket via email in Row F seat 9. I contacted (by email..the only way to contact them) and was informed that I have only purchased one ticket. I went on my phone app and saw that the information had be CHANGED to reflect the one ticket in Row F seat 9. Through several emails they told me that I had only purchased one ticket and that they upgraded me to row F. This company is very dishonest and I am hoping that enough people with similar experiences will review them and report them to the Revdex.com.
On October 13th I purchased two tickets (section 35 Row G seats 11,12) to the Boise State game on October 15th. I was informed that the tickets would be sent overnight and I would receive I received then October 14th. I confirmed all of this information on my phone app. The next day I was informed that the "tickets" did not get send out FED-EX and could I provide a Boise address to have the tickets sent since I was traveling from California. I asked if I could get them emailed since I did not have a Boise address. I received one ticket via email in Row F seat 9. I contacted (by email..the only way to contact them) and was informed that I have only purchased one ticket. I went on my phone app and saw that the information had be CHANGED to reflect the one ticket in Row F seat 9. Through several emails they told me that I had only purchased one ticket and that they upgraded me to row F. This company is very dishonest and I am hoping that enough people with similar experiences will review them and report them to the Revdex.com.
I placed an order online for 2 tickets totaling $496 and a few minutes later I received an email asking me o take a picture of my CC and ID and email it to them within 30mins.. With all the scams happening and this company not having a toll free number I figure they are a scam an advise ppl becareful.. DON'T SEND YOUR CREDIT CARD OR ID TO ANYONE BIGGEST SCAM AROUND
We truly regret the poor experience that [redacted] had when purchasing tickets through Rukkus When Local Pickup tickets are purchased, this means they will be delivered to the customer at or near the venue on the day of the event The exact Local Pickup information is not always immediately available at the time of purchase, as sellers may need to coordinate the pickup process as the event approaches, so we recommend choosing alternative methods of delivery when possible [redacted] expressed concern that her dinner plans would be negatively impacted by the Local Pickup process which, despite Rukkus' best efforts, was not something that we were able to fix, as the seller was unable to meet at an earlier time The experience had by [redacted] on the day of the event is a quite unfortunate one and should not be considered indicative of the traditional Local Pickup experience We are deeply apologetic for the trouble caused by this The tickets delivered to [redacted] were deemed by the seller to be upgraded seats, as they were far closer to the stage, but Rukkus acknowledges that this is not something that [redacted] had explicitly agreed to With the seat change and the broader inconvenience endured by [redacted] in mind, a 10% refund has been issued for the purchase, as well as a standing 10% discount on her next four orders with Rukkus We look forward to the opportunity to provide [redacted] with a true, far more stellar Rukkus experience!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I did receive a refund But I was never contacted by any form of communication from Rukkus Also, I started informing Rukkus via email on Saturday the that I hadn't received my tickets since that was the day I was promised delivery They still haven't sent me an apology even though they are telling you that they have My biggest complaint is they do not have a customer service number available for people to callThank you [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We truly regret the customer's discontentment but, unfortunately, will be unable to take any action on this order All order details, including the event information and quantity purchased, which will always be consistent with the total cost and price per ticket breakdown, are presented at checkout, before any any credit card information is required Unfortunately, we are unable to cancel an order at any time after it has been placed, regardless of the customer's decision to make use of the tickets or not
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Company has responded to my request thank you for your aid Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I do not know why Rukkus cannot accept the fact that their website was not working properly at the time I placed my orderNo itemized receipt was displayed prior to my hitting the submit buttonWhen I spoke to the company's representative prior to placing the order, they were not upfront with disclosure of feesIt was asked specifically whether there were any fees or surcharges added to the cost of the tickets and the only added cost mentioned was a $shipping feeRukkus was not transparent in disclosing the other outrageous fees which amounted to about 38% of the ticket price In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We appreciate [redacted] willingness to share her thoughts and we are very disappointed to hear of the poor experience that [redacted] had while placing an order with Rukkus All tickets listed through Rukkus have taxes and fees associated with them On the final page of checkout, before any payment information is required, the total cost of the order is presented to the customer, in addition to an itemized breakdown of all taxes and fees Unfortunately, as [redacted] order had already been processed when Rukkus was contacted, we were unable to cancel or refund the order This is consistent with the refund policy posted on the Rukkus website, though we truly regret if this is something that was missed by [redacted] Rukkus would like to offer [redacted] 10% off of her next order, with confidence that it will be a more seamless process for her, and we look forward to the opportunity to provide [redacted] with a great Rukkus experience!
We regret the poor experience [redacted] had when ordering through Rukkus At Rukkus, if any set of tickets should become unavailable, comparable or upgraded seats will be purchased on the customer's behalf If comparable or upgraded seats are not available, or if the customer is not content with the available replacement seats, the customer is guaranteed a full refund As [redacted] 's desired seats were unavailable and available replacement tickets were not of interest to [redacted] , [redacted] 's order was refunded immediately Depending on the financial institution, refunds can take several days to process before reaching the bank account and we sincerely apologize for any inconvenience caused by this [redacted] has been granted 10% off his next order with Rukkus and we look forward to the opportunity to show him a great Rukkus experience!
On October 13th I purchased two tickets (section 35 Row G seats 11,12) to the Boise State game on October 15th. I was informed that the tickets would be sent overnight and I would receive I received then October 14th. I confirmed all of this information on my phone app. The next day I was informed that the "tickets" did not get send out FED-EX and could I provide a Boise address to have the tickets sent since I was traveling from California. I asked if I could get them emailed since I did not have a Boise address. I received one ticket via email in Row F seat 9. I contacted (by email..the only way to contact them) and was informed that I have only purchased one ticket. I went on my phone app and saw that the information had be CHANGED to reflect the one ticket in Row F seat 9. Through several emails they told me that I had only purchased one ticket and that they upgraded me to row F. This company is very dishonest and I am hoping that enough people with similar experiences will review them and report them to the Revdex.com.
On October 13th I purchased two tickets (section 35 Row G seats 11,12) to the Boise State game on October 15th. I was informed that the tickets would be sent overnight and I would receive I received then October 14th. I confirmed all of this information on my phone app. The next day I was informed that the "tickets" did not get send out FED-EX and could I provide a Boise address to have the tickets sent since I was traveling from California. I asked if I could get them emailed since I did not have a Boise address. I received one ticket via email in Row F seat 9. I contacted (by email..the only way to contact them) and was informed that I have only purchased one ticket. I went on my phone app and saw that the information had be CHANGED to reflect the one ticket in Row F seat 9. Through several emails they told me that I had only purchased one ticket and that they upgraded me to row F. This company is very dishonest and I am hoping that enough people with similar experiences will review them and report them to the Revdex.com.
I placed an order online for 2 tickets totaling $496 and a few minutes later I received an email asking me o take a picture of my CC and ID and email it to them within 30mins.. With all the scams happening and this company not having a toll free number I figure they are a scam an advise ppl becareful.. DON'T SEND YOUR CREDIT CARD OR ID TO ANYONE BIGGEST SCAM AROUND