Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below A generic response that they are not in control of their business practices is not acceptable They did not even attempt to offer any mitigating factors such as help in finding an alternative service or recommending what to do at midnight at an airport after being stranded by this companyI know I was not the only person at this site with the same issue, because the customer service person was also apologizing to a person at their counter in the background of my phone call Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Good afternoon, I am responding to the claim that was filed under the ID [redacted] Once the guest prepay for the fuel, we do not reimburse for any unused fuel left in the car As a courtesy to this guest, I did refund her the amount that she was disputing of $ Thank you Simo [redacted] Simo [redacted] Airport & Local Market Manager Payless Car Rental & Easy Airport Parking WWashington St Indianapolis, IN 317-557-0*** Cell 317-481-Office 317-481-Fax Simo.***@avisbudget.com
From looking at the "estimated" invoice it showed the RSP (roadside) with a daily and weekly rate; below that was the XM radio with the same daily and weekly rates Below that was an estimated total optional service of $ I never was advised to accept or decline the Roadside I questioned the XM and Joshua reconfirmed it was only going to be $for the weekend and the rates listed were because of the "hold" they needed to put on my card.When I returned I attempted to resolve the issue that night, but was handed a card and told to call back tomorrow I am attaching the rental agreement that shows where I accepted the charges for the $48.95, again without knowledge of the RSP then the final receipt shows each XMR and RSP at a daily rate which doesn't equal the total charged
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The billing issue for *** ***- We offer our products at time of rental every renter has the option to decline or accept these productsNothing is put on without the customers knowledge Of the products and/or total charges they initial by each one after they read
Thank You, Payless Car Rental
All our additional products are optional and can be declined at the time of rentalIf there is a misunderstanding on the contract The customer should advise the rental agent at the time of signing contract Thank You, Nikki
Payless Car Rental
We have issued a refund for Mr***He should receive a refund within working days
Thank You for notifying us of the issue
Thank You,
Nikki
Payless car Rental
317-481-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If the items were OPTIONAL, I should consciously select them, and NOT declining them AFTER they are added to my contract UNSOLICITEDLike I said in my original complain, you agent was very rude and condenscending saying if I take the car outside of Indiana, thats breach of contract when your own policy states that bordering state is okWhile you are at it, you should add a provision saying we cannot drive the car in the snow/rain and if we do, thats breach of contract!
Also, your agent never answer my question as to if roadside assistant comes standard, why wasnt it included in the price quote WHILE RESERVING THRU YOUR OWN WEBSITE?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Thank you,
*** ***
I booked a reservation two months in advanceI had a flight delay that caused me to be hours late for reservationI called the branch ahead of time to let them know about the flight problemsThe assured me that my reservation was safe for 24hr because they are a 24hr operationI arrived to be surprised and told my reservation had expiredI then called the number to the corporate customer service lineThey again verified that my reservation should be safe and currentThey ask to speak to the location agentThey then informed him that my reservation was in good standingHe replied by saying not according to the "local" policyThe customer service agent told him there is no local policy only a company wide policy and to rent me a carThe agent in a very rude and racist vibe then rejected the order from corporate and I was left without a car in the middle of the nightWe there being big events in town all the other rental places were sold outThis place is a nightmare STAY AWAYon the way back to the airport I was told by several unnamed people that they have had a racist negative experience with this place
Enclosed you will find documentation that this matter has been resolved with our customer. This issue was simply an over-payment error on our part; because a...
miscommunication with when our rental vehicle was authorized to be returned by the customer. Since this complaint was submitted, I myself was able to easily resolve this complaint face to face with Mr. [redacted]. Should you have any questions please feel free to get in contact with us.
Regards,
Adam B[redacted]
Payless Car Rental
Good afternoon,
I am responding to the claim that was filed under the ID [redacted].
Once the guest prepay for the fuel,...
we do not reimburse for any unused fuel left in the car.
As a courtesy to this guest, I did refund her the amount that she was disputing of $24.18
Thank you
Simo [redacted]
Simo [redacted]
Airport & Local Market Manager
Payless Car Rental & Easy Airport Parking
5773 W. Washington St Indianapolis, IN 46241
317-557-0[redacted] Cell
317-481-6876 Office
317-481-6873 Fax
Simo.[redacted]@avisbudget.com
Attached you will find the response to the above listed complaint along with receipts of the final cost of rental and refunds that will be credited back to the guests account. Thank you for giving us the opportunity to make this right.
Pete B[redacted]
Shift...
Manager
Payless Car Rental – Easy Airport Parking
Indianapolis International Airport
5773 W. Washington St.
Indianapolis, IN 46241
O: 317-777-7337
F: 317-248-5691
Peter.[redacted]@avisbudget.com
We appreciate that you have brought to light this complaint and offered us an opportunity to address this issue. As a measure of goodwill we have refunded the customer the cost for the roadside service/out of area...
fee. Please understand that because of the nature of this industry we may not always have the specific vehicle that a guest has reserved, this could be caused by a previous guest not returning a vehicle on time, maintenance issues with a vehicle, or a host of other possibilities. At Payless Car Rental we will always try our hardest to accommodate a guest and their needs to the best of our ability, even if that means transferring a vehicle to a different location or transferring a reservation to a location that can provide the vehicle that has been requested by the guest. Finally, I have provided copies of the adjusted receipt, showing total charges. I have also provided copies of receipts that show refunds for the desired settlement that the guest requested and a receipt for the refund that was given to the guest because they returned the vehicle early (which was another issue in their complaint). The early return refund was refunded on the day that the guest returned the rental vehicle. Once again we appreciate the opportunity to address this issue and to do right by all of our guests. Respectfully, Payless Car Rental - Indianapolis
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You are lying. The New York Times wrote three articles about your deceptive practices. See e.g. :
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below A generic response that they are not in control of their business practices is not acceptable They did not even attempt to offer any mitigating factors such as help in finding an alternative service or recommending what to do at midnight at an airport after being stranded by this companyI know I was not the only person at this site with the same issue, because the customer service person was also apologizing to a person at their counter in the background of my phone call Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Good afternoon, I am responding to the claim that was filed under the ID [redacted] Once the guest prepay for the fuel, we do not reimburse for any unused fuel left in the car As a courtesy to this guest, I did refund her the amount that she was disputing of $ Thank you Simo [redacted] Simo [redacted] Airport & Local Market Manager Payless Car Rental & Easy Airport Parking WWashington St Indianapolis, IN 317-557-0*** Cell 317-481-Office 317-481-Fax Simo.***@avisbudget.com
Our location is open hours day 7days a week Thank You, Nikki Payless Car Rental
The customer complaint for was refunded back to the renter Thank You, Payless Car Rental
From looking at the "estimated" invoice it showed the RSP (roadside) with a daily and weekly rate; below that was the XM radio with the same daily and weekly rates Below that was an estimated total optional service of $ I never was advised to accept or decline the Roadside I questioned the XM and Joshua reconfirmed it was only going to be $for the weekend and the rates listed were because of the "hold" they needed to put on my card.When I returned I attempted to resolve the issue that night, but was handed a card and told to call back tomorrow I am attaching the rental agreement that shows where I accepted the charges for the $48.95, again without knowledge of the RSP then the final receipt shows each XMR and RSP at a daily rate which doesn't equal the total charged
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The billing issue for *** ***- We offer our products at time of rental every renter has the option to decline or accept these productsNothing is put on without the customers knowledge Of the products and/or total charges they initial by each one after they read
Thank You, Payless Car Rental
All our additional products are optional and can be declined at the time of rentalIf there is a misunderstanding on the contract The customer should advise the rental agent at the time of signing contract Thank You, Nikki
Payless Car Rental
We have issued a refund for Mr***He should receive a refund within working days
Thank You for notifying us of the issue
Thank You,
Nikki
Payless car Rental
317-481-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If the items were OPTIONAL, I should consciously select them, and NOT declining them AFTER they are added to my contract UNSOLICITEDLike I said in my original complain, you agent was very rude and condenscending saying if I take the car outside of Indiana, thats breach of contract when your own policy states that bordering state is okWhile you are at it, you should add a provision saying we cannot drive the car in the snow/rain and if we do, thats breach of contract!
Also, your agent never answer my question as to if roadside assistant comes standard, why wasnt it included in the price quote WHILE RESERVING THRU YOUR OWN WEBSITE?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Thank you,
*** ***
I booked a reservation two months in advanceI had a flight delay that caused me to be hours late for reservationI called the branch ahead of time to let them know about the flight problemsThe assured me that my reservation was safe for 24hr because they are a 24hr operationI arrived to be surprised and told my reservation had expiredI then called the number to the corporate customer service lineThey again verified that my reservation should be safe and currentThey ask to speak to the location agentThey then informed him that my reservation was in good standingHe replied by saying not according to the "local" policyThe customer service agent told him there is no local policy only a company wide policy and to rent me a carThe agent in a very rude and racist vibe then rejected the order from corporate and I was left without a car in the middle of the nightWe there being big events in town all the other rental places were sold outThis place is a nightmare STAY AWAYon the way back to the airport I was told by several unnamed people that they have had a racist negative experience with this place
Enclosed you will find documentation that this matter has been resolved with our customer. This issue was simply an over-payment error on our part; because a...
miscommunication with when our rental vehicle was authorized to be returned by the customer. Since this complaint was submitted, I myself was able to easily resolve this complaint face to face with Mr. [redacted]. Should you have any questions please feel free to get in contact with us.
Regards,
Adam B[redacted]
Payless Car Rental
Good afternoon,
I am responding to the claim that was filed under the ID [redacted].
Once the guest prepay for the fuel,...
we do not reimburse for any unused fuel left in the car.
As a courtesy to this guest, I did refund her the amount that she was disputing of $24.18
Thank you
Simo [redacted]
Simo [redacted]
Airport & Local Market Manager
Payless Car Rental & Easy Airport Parking
5773 W. Washington St Indianapolis, IN 46241
317-557-0[redacted] Cell
317-481-6876 Office
317-481-6873 Fax
Simo.[redacted]@avisbudget.com
Attached you will find the response to the above listed complaint along with receipts of the final cost of rental and refunds that will be credited back to the guests account. Thank you for giving us the opportunity to make this right.
Pete B[redacted]
Shift...
Manager
Payless Car Rental – Easy Airport Parking
Indianapolis International Airport
5773 W. Washington St.
Indianapolis, IN 46241
O: 317-777-7337
F: 317-248-5691
Peter.[redacted]@avisbudget.com
We appreciate that you have brought to light this complaint and offered us an opportunity to address this issue. As a measure of goodwill we have refunded the customer the cost for the roadside service/out of area...
fee. Please understand that because of the nature of this industry we may not always have the specific vehicle that a guest has reserved, this could be caused by a previous guest not returning a vehicle on time, maintenance issues with a vehicle, or a host of other possibilities. At Payless Car Rental we will always try our hardest to accommodate a guest and their needs to the best of our ability, even if that means transferring a vehicle to a different location or transferring a reservation to a location that can provide the vehicle that has been requested by the guest. Finally, I have provided copies of the adjusted receipt, showing total charges. I have also provided copies of receipts that show refunds for the desired settlement that the guest requested and a receipt for the refund that was given to the guest because they returned the vehicle early (which was another issue in their complaint). The early return refund was refunded on the day that the guest returned the rental vehicle. Once again we appreciate the opportunity to address this issue and to do right by all of our guests. Respectfully, Payless Car Rental - Indianapolis
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You are lying. The New York Times wrote three articles about your deceptive practices. See e.g. :
[redacted]
The customer complaint for 42.00 was refunded back to the renter. Thank You, Payless Car Rental