Rusbosin Furniture

Regarding the above reference complaint According to my accounting supervisor this issue was resolved to the complainants satisfaction on or about August 8, The complainant has a zero balance on their account The housing title company miss-read their closing documents and since has sent the required money to bring the account current The complainant was to inform the Revdex.com of this satisfactory resolutionPlease close file number [redacted]

Please be advised that the information provided by this Board President is factually untrue As of Thursday, June 4, the following are true: [redacted] confirms that this account is in fact up to date and has a ZERO balance as of May 12, [redacted] confirms that the account/service has never been suspended [redacted] advises there is no overdue amount The next payment is due on June 26, long after our engagement has ended Part of a previous billing problem was that the bills were not being sent to our office, rather were going to an erroneous address provided to [redacted] by the Board President and bills were not forwarded to us for timely payment [redacted] also confirms that service has never been suspended The Board President’s over reaction in these cases is due to her receiving or directing information for the accounts rather than it being appropriately addressed to our offices for monitoring and timely payment Contrary to the Board President’s comment about her accounts not being up to date, these accounts were in fact current and the accusation is scurrilous

I am the President of the HOA for [redacted] *** I am unclear as to what you need for verification so I have attached the latest approved minutes showing the compilation of the board I hope this is helpfulThanks, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I sent an email as requestedto Cardinal Management Group explaining the situation and requesting compensation and I just received their response dodging responsibility and attempting to pass blame onto my realtor for telling me passes would be mailed It is sad that a management group requires a realtor to specifically request them to do their jobs It has been their policy for years to mail parking passes out to residents, only on their website which I only had access to after my vehicle had been towed do they mention the change in policy of mailing passes to now being lazy and requiring residents to come to them and pick up their own passesI was mailed no passes, sent nothing from Cardinal Management Group and on the last day of they towed my vehicle for not having a parking pass that they never sent meAnd now instead of stepping up and admitting a tiny bit of fault and simply waiving a months HOA fees or reimbursing the $I was out due to their lazy negligence, they take the cowards way out and try and simply pass blameI can now see why this company has a one star Yelp review $is a small price to pay to now know how Cardinal Management Group treats US service members and Police Officers Regards, [redacted] ***

The above statement is partially true, below explains the timeline and work accomplished in [redacted] ***s unit to date.Yes, there was a backup into her 6905-C and D on March 1” [redacted] did the mitigation and [redacted] did the assessment of the units which was completed on March 23rd [redacted] *** decided that she wanted to upgrade her floors, bathroom, vanities, etc., at the time of replacement at her costDue to her ordering carpet, floors and vanities, the work was delayed; homeowner and [redacted] were working together on getting the work accomplished [redacted] continued to stay in touch as well as let Management know of her continual complaints that Management forwarded to the contractor (Various complaints about the contractors and numerous other items not mentioned in this particular Revdex.com complaint)Management continued to work with her and [redacted] on the issues to try to complete the remodelThe unit that had the extensive damage (unit D) was completed with no trouble well before [redacted] ***s(Please see attachment #where [redacted] ordered her flooring upgrades the end of April) [redacted] could not move forward with scheduling until the materials were on site causing an additional delay.Management called [redacted] on 4/10/to see how the progress was going, and she sent an email response stating the following (attached #1);“Hi ***, Thanks for the call and asking about the progress [redacted] is putting in the dry wallI met the person managing the caseInsurance wants him to patch up tile in both bathrooms next to the shower and bathtubI'll be asking them to replace the entire wall with new tileChose paint colors todayCarpet people called todayWill update you next week.Take care, [redacted] ***“As you can see from the email, [redacted] was ready to get both the bathrooms tiled completely, even though the scope of work from [redacted] and [redacted] did not include full tile replacement.The last issue that [redacted] gave to Management was the “mold” and tiles in her bathroom; she sent an email originally (June 1) to the tile company who came out (attachment #2) thanking them for the completion of the tiles (May 7) in such a timely fashionShe goes on to say the tiles are warped and sloppy and she would like to do a walkthrough of the property with them.“Good morning, I wanted to thank [redacted] for doing a wonderful job with the tiles in my bathroomsThis was completed a month ago on May 7th and 8th in a very timely fashion.I would like to do a walk through with someone from [redacted] in regards to the surround tilesMy primary concern is the guest bathroom's tiles are raised an not level to the other tilesIt looks sloppy."The tile company came back to [redacted] and stated that the tiles looked like that due to the back of the walls not being straight or warped (this is a direct quote from [redacted] not the contractor) She then proceeded to send pictures of the walls claiming there was mold and the entire bathroom needed to be retiled, (Attachment #4) which Management sent to the [redacted] adjuster after speaking to him on the phoneThe [redacted] adjuster wrote back the following (Attachment #5);“Good Afternoon ***,There is no coverage for mold under this policyIf the unit-owner believes it was improperly mitigated or repairs were not properly completed, then they would need to follow up with the contractor who completed the repairsIf there has been a new water loss or event, then you would need to set up a new claim with your [redacted] Agent at which time an adjuster would be assigned and coverage determination would be completedPlease note, there is a $10,deductible on this policy that would applyPlease let me know if you have any questions.”Not only did Management go to [redacted] ***, but contacted [redacted] as well; the company overseeing the work [redacted] went out to the property to assess the bathroom and came to the conclusion that is not caused by any standing water or due to the backup that was being mitigatedAlthough [redacted] has had several people tell her this in various ways she continues to argue that she has standing sewage in her wallsManagement called the company that installed the tiles to confirm what the tile installers stated as to the mold growth as well as the warped wallsUnfortunately the company could not confirm nor deny what a contractor said in the home at the time of the tile placement.Subsequently Management received a voice mail from the adjuster 8/10/(which has been saved if needed) where he states that the “mold" is obviously from years of use and clearly not from a one-time lossPlease see attached pictures from attachment #He goes on to state that the tile replacement that was approved from the surround had the drywall removed and replaced and that it was the extent of coverage due to this particular lossPlease note that the drywall was removed behind these tilesbefore being replaced, which would lead one to believe that had the walls been warped or covered in mold it would have been noted at this time.Management received a call from [redacted] , supervisor at [redacted] to confirm the findings on the tile and to make sure all work has been accomplished to the scope provided by the insurance company as well as to confirm the walls and possible mold claim could not be validatedThey also offered to go to [redacted] ***'s house and do a moisture test on August 3rdManagement believes that everyone involved has tried to accommodate [redacted] and her family(Attachment #6) [redacted] states that the sewage sat in the unit for upwards of weeks, which is entirely incorrect; the water mitigation was done within days of the backupMitigation papers are (Attachment as #7)March 4th cleaning and remediation and water extraction took place (four water technicians and one supervisor hours each)March 5th Cleaning and remediation and water extraction took place (two water technicians and one supervisor hours each)March 6th Cleaning and remediation and water extraction took place (one technician and one supervisor hour each)March 10th Cleaning and remediation and water extraction took place (five technicians and one supervisor Hours)(Attachment #8) Please see the [redacted] scope of work that pertains to the master bath and hall bath for [redacted] ***'s unitBoth only stipulate 2,00SF of tile work, the tiles were removed to ascertain if damage was behind the tub and shower; which was not present at the time of mitigation.Management relayed this information to [redacted] ***, and has done everything possible to get what she wants accomplishedHowever, it is apparent that she wants both of her entire bathrooms retiled even though it did not fall within the damages of the claimPlease see attachment 6, response from [redacted] and corresponding emails.Please let me know if additional information is needed.Laura G

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This set of documentation/denials/assetions from Patrick M [redacted] of the Cardinal Management Group resolves nothing and simply illustrates the level and nuisance of his ongoing harassmentEnclosed is a (pdf.) copy of who is a legitimate elected Daventry Community Association Executive Board (DCAEB) member For reference: this is the very latest in publication from Spring 2016, complete with names and photos, in accordance with VPOAA compliance.Nowhere is MsVirginia H [redacted] listed as executive staffIn point of fact, she notes in her own email, that she is a "volunteer", acting on her own and that this matter has been "closed" dated 2/19/Aside from multiple assertions of notifications, the question for the Revdex.com to resolve: why is Cardinal Management Group so intent on what "at best" would be a courtesy request to a property owner inflating such an irrelevant matter into threats of fines and litigation? Such actions are not within authority of the Cardinal Management Group, and serve to illustrate, what I have already noted This is the nature of residency in the Daventry Community: the very reason that DCAEB members are to screen such matters prior to notifying HOA owners, is to spare harassment from frivolous assertions, from both unhinged "volunteers" and the Cardinal Management GroupI re-iterate what I have already stated previously, that in spite of my courtesy copy on communications - not one member of the DCAEB has responded or contacted me at allAs such under existing DCAEB policy and CCR, there is nothing I need to respond to further My letter and photos are submitted to the Revdex.com to illustrate the issue(s) at hand and as a "reality check" to the Cardinal Management Group.Noting the issues within Cardinal Management Group (MrDon M***) and relation (MrPatrick M***), there appears to be a deficit in business conduct and courtesyEnclosed is (pdf.) a revocation letter from Don M [redacted] dated 12/7/2015, from the prior frivolous matter; which never existed at my property in the first placeThe business courtesy of Don M [redacted] is readily apparent, in stark contrast to Patrick M***, who has been involved in initiating both matters in and of frivolous complaint.To resolve this matter: I strongly suggest that a letter of apology from Cardinal Management Group be addressed to me, revoking all issues of assertion be sent immediately; similarly outlined as the previous 12/7/letter.Cordially, [redacted] ***

August 4, [redacted] Revdex.com of Greater Washington, DCComplaint [redacted] Dear [redacted] :I am writing to you regarding the above referenced compliant on behalf of Cardinal Management Group, Inc.We believe that this complaint was filed to the incorrect company Cardinal Management Group, Incis not in the Apartment Rental business We do not collect rent nor do we lease apartmentsOur business is exclusively in the manage Community Associations in the greater Washington DC metro area and in Naples Florida.Please communicate these facts with the complainant.Sincerely yours,Patrick M [redacted] Patrick M [redacted] Chief Human Resource OfficerCardinal Management Group, Inc

Thanks for the email...sorry got the county incorrect But same rules and regulations apply If there was a miss-communication between you and the Board and as you alleged 'you were lied to" Then I suggest that you address your concern directly with the Board of Directors at there next community meeting under open forum or homeowners time.Clearly there are differences of timeliness and what communication was received Perhaps checking your spam or junk folders for correspondence from Laura as I have hard copies of all her correspondence with you I'm sure she would be happy to share with you at the next Association meeting

This complaint is without meritFor years (not 8, as alleged by complainant) our company served as the property management firm for this condominium associationDuring that time, our company worked diligently and in collaboration with the condominium association's volunteer board of directors
for the benefit of the individual unit owners and residentsOur collective efforts resulted in ever rising value over the years for the property, as evidenced in the purchase prices for individual units sold during that year periodProof of our company's professional and successful service to this community is that our original one year management contract was renewed timesIn the industry of residential community management, an year run for a property management firm is well above averageManagement contracts of this sort are comprehensive and include remedies for either party to invoke, where warrantedSimply stated, there are no facts to support such contractual remedies hereThus, the complainant chooses to besmirch our company's reputation in an effort to extract an undeserved paymentWe refuse to accede to this, and we decline the settlement offer, because no money is owed

Response to Revdex.com Complaint from *** ** *** The complaint filed by the owner alleges that they contacted management on 8-4-2015, 8-6-and 8-7-During that time period I was out of town and did not receive any communication from the homeowner, nor were any voicemails
forwarded to me from the homeownerI have searched my emails as well and did not receive any from the homeownerRachel F* is the accounting representative during this time and has not had any communication from the homeownerThe billing address on file is a property management company The pest boxes are rat bait stations that are checked on a monthly basis by *** *** They are not traps, so sanitation is not an issue as it relates to the rat stations.I was notified of the railing on the common stairs, and I have placed a work order for *** Welding to take care of itI expect it to be repaired by the end of the week.One side of the railing on the homeowner’s front steps is loose, and I have placed a work order for *** Welding to repair it as wellThis will be done the week of August 24th Meanwhile the other side of the homeowner’s steps has a secured railing. ***’s is maintaining the grounds, and they were behind on the shrub pruning this year as are all of the landscaping contractorsThey performed the shrub pruning in the end of June to early JulyLast year the Association had a number of large trees pruned back away from the buildings, and after inspecting that area on 8-12-15, I have contacted *** Tree Service to provide me with a proposal to remove a large declining tree and prune back three other trees close to the building

From: Patrick M*** Date: Mon, Jan 25, at 11:AMSubject: Complaint *** responseTo: "***@myRevdex.com.org" Revdex.comComplaint Number ***Cardinal Management Group, Inc.Compliant made by *** * ***Dear *** ***:We certainly understand your
frustration and apologize for any miss-communications on behalf of *** *** HOA.You indicated in your complaint that *** *** the community manager spoke to you regarding your towed vehicle *** *** also informs me that a reimbursement for your tow would be considered by the HOA Board of Directors and instructed you to send an email requesting same.Since that time you have received new parking passes, actually collecting them in person from *** *** during a distribution event sponsored by the community *** *** informs me that you did not mention the parking reimbursement at that time nor submitted anything to the Board of Directors for consideration of reimbursement.Also, since that time, I understand that *** *** has reached out to you and again requested you submit a request for reimbursement from the HOA.As you know, the HOA has regulations in place regarding parking At the time of your purchase you received a Resale Disclosure book of documents in which the community published amongst other things, a Parking Resolution Number ***.The Association is still amenable to entertain your request for the reimbursement of towing should you decided to request that to the Powell’s Run Board of Directors through *** ***Please contact him via email or by phone should you wish to explore this avenue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The fact that the Board renewed Cardinals contract for yrs is a testament to their laziness, and peoples resistance to change, not the work ethic of Cardinal employees. But, this is neither here nor there. Here is a record of just one year of just one utility. The balance starts at zero and ends at zero so it is easy to see how debts were handled by Cardinal Management Co
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and understand the business does not replace windowsHowever, the business could have easily resolved this complaint the first day by indicating it had no responsibility to replace the windowInstead the business, requested pictures and sent a contractor to review the damage as if it planned to fix the windowMoreover, the business did not bother to communicate this finding throughout the multiple times I attempted to seek resolution directly within a period of days. Thank you for engaging and obtaining a prompt response from a business that deliberately and repeatedly ignored its client. *** ***

This solution was reach
Dear ***
The manufacturer agreed to replace the mattressMr Smoker was informed
Thanks***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The county rules are not the same and I am not violating any ordinance in either countyI have also yet to receive correspondence from numerous e-mails including several regarding my hearing
Regards,
*** ***

November 18, 2015The Revdex.comComplaint ID ***To whom it may concern:I apologize for the late response to this complaintI am the designated corporate partner tasked to respond to complaints filed with the Revdex.comI was out of the State for days without email
access.In response to the complaint filed by Mr*** *** of Springfield, we offer our sincere apology if this complainant has been inconvenienced by a few miscommunications Covenants administration is a very difficult task and sometimes mistakes are made during the identification of unit’s addresses and the corresponding CCR violationsAlso, in some communities, inspections are completed by others and Cardinal Management Group, Incbecomes the administrative facilitator on behalf of the AssociationI do not know the procedures at your Homeowners Association, but will inquire.We strive to perform our fiduciary duties for the Association in a timely manner with accuracy and we do accept accountability for any misunderstanding.I will address this issue with the Executive Management Team of the organization and strive to bring the issue to a satisfactory resolution.Sincerely,Patrick MM***

Revdex.com:
I accept the response because the stairs rail was finally repaired today. However Cardinal Property Management Group claims that they did not receive any of my emails but still took them about a week to respond through Revdex.com. My husband forwarded MrA*** all the emails and he could verified that I entered the correct email addresses; for him, his assistant and their general email addressIt wasn't until other homeowners were involved into this matter that we finally got an answer. The reason I did not called them because I was warned by other homeowners that it is a hassle to finally get them on the phone and get a feedback when it comes to repairsIt is better to have everything in writing.Thanks,*** ** ***

Please be advised that the...

information provided by this
Board President is factually untrue.  As
of Thursday, June 4, the following are true:
[redacted] confirms that this account is in fact up to date and has
a ZERO balance as of May 12, 2015.  [redacted]
confirms that the account/service has never been suspended.
[redacted] advises there is no overdue amount.  The next payment is due on June
26, long after our engagement has ended. 
Part of a previous billing problem was that the bills were not being
sent to our office, rather were going to an erroneous address provided to
[redacted] by the Board President and bills were not forwarded to us for timely payment.  [redacted] also confirms that service has never
been suspended.
The Board President’s over reaction in these cases is due to
her receiving or directing information for the accounts rather than it being appropriately
addressed to our offices for monitoring and timely payment.  Contrary to the Board President’s comment
about her accounts not being up to date, these accounts were in fact current
and the accusation is scurrilous.

The above statement is partially true, below explains the timeline and work accomplished in [redacted]s unit to date.Yes, there was a backup into her 6905-C and D on March 1” 2015. [redacted] did the mitigation and [redacted] did the assessment of the units which was completed on March 23rd. [redacted]...

decided that she wanted to upgrade her floors, bathroom, vanities, etc., at the time of replacement at her cost. Due to her ordering carpet, floors and vanities, the work was delayed; homeowner and [redacted] were working together on getting the work accomplished. [redacted] continued to stay in touch as well as let Management know of her continual complaints that Management forwarded to the contractor (Various complaints about the contractors and numerous other items not mentioned in this particular Revdex.com complaint). Management continued to work with her and [redacted] on the issues to try to complete the remodel. The unit that had the extensive damage (unit D) was completed with no trouble well before [redacted]s. (Please see attachment #3 where [redacted] ordered her flooring upgrades the end of April). [redacted] could not move forward with scheduling until the materials were on site causing an additional delay.Management called [redacted] on 4/10/15 to see how the progress was going, and she sent an email response stating the following (attached #1);“Hi [redacted], Thanks for the call and asking about the progress. [redacted] is putting in the dry wall. I met the person managing the case. Insurance wants him to patch up tile in both bathrooms next to the shower and bathtub. I'll be asking them to replace the entire wall with new tile. Chose paint colors today. Carpet people called today. Will update you next week.Take care, [redacted]“As you can see from the email, [redacted] was ready to get both the bathrooms tiled completely, even though the scope of work from [redacted] and [redacted] did not include full tile replacement.The last issue that [redacted] gave to Management was the “mold” and tiles in her bathroom; she sent an email originally (June 1) to the tile company who came out (attachment #2) thanking them for the completion of the tiles (May 7) in such a timely fashion. She goes on to say the tiles are warped and sloppy and she would like to do a walkthrough of the property with them.“Good morning, I wanted to thank [redacted] for doing a wonderful job with the tiles in my bathrooms. This was completed a month ago on May 7th and 8th in a very timely fashion.I would like to do a walk through with someone from [redacted] in regards to the surround tiles. My primary concern is the guest bathroom's tiles are raised an not level to the other tiles. It looks sloppy."The tile company came back to [redacted] and stated that the tiles looked like that due to the back of the walls not being straight or warped (this is a direct quote from [redacted] not the contractor) She then proceeded to send pictures of the walls claiming there was mold and the entire bathroom needed to be retiled, (Attachment #4) which Management sent to the [redacted] adjuster after speaking to him on the phone. The [redacted] adjuster wrote back the following (Attachment #5);“Good Afternoon [redacted],There is no coverage for mold under this policy. If the unit-owner believes it was improperly mitigated or repairs were not properly completed, then they would need to follow up with the contractor who completed the repairs. If there has been a new water loss or event, then you would need to set up a new claim with your [redacted] Agent at which time an adjuster would be assigned and coverage determination would be completed. Please note, there is a $10,000 deductible on this policy that would apply. Please let me know if you have any questions.”Not only did Management go to [redacted], but contacted [redacted] as well; the company overseeing the work. [redacted] went out to the property to assess the bathroom and came to the conclusion that is not caused by any standing water or due to the backup that was being mitigated. Although [redacted] has had several people tell her this in various ways she continues to argue that she has standing sewage in her walls. Management called the company that installed the tiles to confirm what the tile installers stated as to the mold growth as well as the warped walls. Unfortunately the company could not confirm nor deny what a contractor said in the home at the time of the tile placement.Subsequently Management received a voice mail from the adjuster 8/10/15 (which has been saved if needed) where he states that the “mold" is obviously from years of use and clearly not from a one-time loss. Please see attached pictures from attachment #4. He goes on to state that the tile replacement that was approved from the surround had the drywall removed and replaced and that it was the extent of coverage due to this particular loss. Please note that the drywall was removed behind these tilesbefore being replaced, which would lead one to believe that had the walls been warped or covered in mold it would have been noted at this time.Management received a call from [redacted], supervisor at [redacted] to confirm the findings on the tile and to make sure all work has been accomplished to the scope provided by the insurance company as well as to confirm the walls and possible mold claim could not be validated. They also offered to go to [redacted]'s house and do a moisture test on August 3rd. Management believes that everyone involved has tried to accommodate [redacted] and her family. (Attachment #6)[redacted] states that the sewage sat in the unit for upwards of 3 weeks, which is entirely incorrect; the water mitigation was done within days of the backup. Mitigation papers are (Attachment as #7)March 4th cleaning and remediation and water extraction took place (four water technicians and one supervisor 7 hours each)March 5th Cleaning and remediation and water extraction took place (two water technicians and one supervisor 3 hours each)March 6th Cleaning and remediation and water extraction took place (one technician and one supervisor 1 hour each)March 10th Cleaning and remediation and water extraction took place (five technicians and one supervisor 2.5 Hours)(Attachment #8) Please see the [redacted] scope of work that pertains to the master bath and hall bath for [redacted]'s unit. Both only stipulate 2,00SF of tile work, the tiles were removed to ascertain if damage was behind the tub and shower; which was not present at the time of mitigation.Management relayed this information to [redacted], and has done everything possible to get what she wants accomplished. However, it is apparent that she wants both of her entire bathrooms retiled even though it did not fall within the damages of the claim. Please see attachment 6, response from [redacted] and corresponding emails.Please let me know if additional information is needed.Laura G

August 4, 2015[redacted]Revdex.com of Greater Washington, DCComplaint [redacted]Dear [redacted]:I am writing to you regarding the above referenced compliant on behalf of Cardinal Management Group, Inc.We believe that this complaint was filed to the incorrect company.  Cardinal Management Group,...

Inc. is not in the Apartment Rental business.  We do not collect rent nor do we lease apartments. Our business is exclusively in the manage Community Associations in the greater Washington DC metro area and in Naples Florida.Please communicate these facts with the complainant.Sincerely yours,Patrick M. [redacted]Patrick M. [redacted]Chief Human Resource OfficerCardinal Management Group, Inc.