Rusbosin Furniture

Thanks for the email...sorry got the county incorrect.  But same rules and regulations apply.  If there was a miss-communication between you and the Board and as you alleged 'you were lied to"  Then I suggest that you address your concern directly with the Board of Directors at there next community meeting under open forum or homeowners time.Clearly there are differences of timeliness and what communication was received.  Perhaps checking your spam or junk folders for correspondence from Laura as I have hard copies of all her correspondence with you.  I'm sure she would be happy to share with you at the next Association meeting.

[redacted]:This response was originally sent on February 16, 2017.Although you may think you have not violated any Fairfax County codes you were informed by the [redacted] HOA’s Board of Directors on several occasions that pre-approval (including county application) of all plantings is required....

 The Architectural Control Committee noted the plantings in violation of the established governing documents and informed you of the violations through the Board’s correspondence with you.  This correspondence was sent by the Management Team, Laura Goguet Community Manager on behalf of the Board of Directors.  Specifically:Written Correspondence sent May 18, 2016, June 13, 2016, July 25, 2016 (this letter informed you that your requests were approved with the exception of the plants and trees located on county property/easement. October 21, 2016, January 27, 2017 (a notice of non-compliance was sent to you) February 9, 2107 hearing request letter.You state that Laura has refused to provide you information to resolve your issues.  I find clear evidence to the contrary.  She has provided me a litany of email correspondence to you regarding this matter, dated December 2, 2016 and others sent periodically through February 13, 2017.  One email included the county rules and applications to plant in the berm/ easement.I understand your frustration. But you have to remember that each owner is subject to the same rules, regulations and governing documents throughout the community.  It is by direction of your Board and Management as the Agent to facilitate and enforce them.Sincerely:Patrick M

I am the President of the HOA for [redacted].  I am unclear as to what you need for verification so I have attached the latest approved minutes showing the compilation of the board.  I hope this is helpful. Thanks, [redacted]

Regarding the above reference complaint.  According to my accounting supervisor this issue was resolved to the complainants satisfaction on or about August 8, 2017.  The complainant has a zero balance on their account.  The housing title company miss-read their closing documents and...

since has sent the required money to bring the account current.  The complainant was to inform the Revdex.com of this satisfactory resolution. Please close file number [redacted].

From: Patrick M[redacted] Date: Thu, Jan 28, 2016 at 10:42 AMSubject: rejected response to claim [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Response to rejected response of claim number[redacted]Dear [redacted]s:Thanks for your correspondence.  I hate to impose, but I think it best that you send another email to [redacted] at [email protected] requesting the towing fee reimbursement from the Association.  As Agents to your community it is our fiduciary responsibility that this request be put before the Board of Directors for a decision. Please also CC me on the email as I wish to monitor this issue to closure.  Thank you again.Patrick M[redacted]Cardinal Management Group, Inc.[redacted][email protected]

Date: October 31, 2017Subject: Complaint [redacted]Response;Background;Parts of this item begin back in May upon a request for the association to screen some vents and power wash the balcony.The association had meetings scheduled for June 28 and October 25" both of which they were unable to...

hold due to lack of quorum that is unusual for them in that they are usually good at making quorum and holding meetings.While the association undertakes a painting program where they paint approximately 4 of the community each year, they generally do not take care of cleaning the decks or screening vents.Attached you will find the chart of maintenance responsibility and email related to the responsibility for vents serving only one unit, cleaning of decks as well as window replacement as well as matters on the interior of the unit are not covered by the association.That said, in October of 2017 the association did have a contractor power wash all balconies and perform maintenance on the decks which has been completed including this home by SES. Contracting.I absolutely could have communicated more timely but really needed the Board input on how they wanted to address some of the issues.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This set of documentation/denials/assetions from Patrick M[redacted] of the Cardinal Management Group resolves nothing and simply illustrates the level and nuisance of his ongoing harassment. Enclosed is a (pdf.) copy of who is a legitimate elected Daventry Community Association Executive Board (DCAEB) member.  For reference: this is the very latest in publication from Spring 2016, complete with names and photos, in accordance with VPOAA compliance.Nowhere is Ms. Virginia H[redacted] listed as executive staff. In point of fact, she notes in her own email, that she is a "volunteer", acting on her own and that this matter has been "closed" dated 2/19/2016. Aside from multiple false assertions of notifications, the question for the Revdex.com to resolve: why is Cardinal Management Group so intent on what "at best" would be a courtesy request to a property owner inflating such an irrelevant matter into threats of fines and litigation?  Such actions are not within authority of the Cardinal Management Group, and serve to illustrate, what I have already noted.  This is the nature of residency in the Daventry Community: the very reason that DCAEB members are to screen such matters prior to notifying HOA owners, is to spare harassment from frivolous assertions, from both unhinged "volunteers" and the Cardinal Management Group. I re-iterate what I have already stated previously, that in spite of my courtesy copy on communications - not one member of the DCAEB has responded or contacted me at all. As such under existing DCAEB policy and CCR, there is nothing I need to respond to further.  My letter and photos are submitted to the Revdex.com to illustrate the issue(s) at hand and as a "reality check" to the Cardinal Management Group.Noting the issues within Cardinal Management Group (Mr. Don M[redacted]) and relation (Mr. Patrick M[redacted]), there appears to be a deficit in business conduct and courtesy. Enclosed is (pdf.) a revocation letter from Don M[redacted] dated 12/7/2015, from the prior frivolous matter; which never existed at my property in the first place. The business courtesy of Don M[redacted] is readily apparent, in stark contrast to Patrick M[redacted], who has been involved in initiating both matters in 2015 and 2016 of frivolous complaint.To resolve this matter: I strongly suggest that a letter of apology from Cardinal Management Group be addressed to me, revoking all issues of assertion be sent immediately; similarly outlined as the previous 12/7/2015 letter.Cordially,
[redacted]

Date: Thu, Mar 17, 2016 at 3:04 PMSubject: [redacted] Claim [redacted]To: "[redacted]" <[redacted]>Cc: Patrick M[redacted] <[redacted]>Responses to his 2nd round of rejected responses. Mr. [redacted]: Point by point response to Mr. [redacted]: 1)    Alleges that no one has contacted him in person or previously regarding violations.  Factually incorrect.  See file attached of correspondence2)    No Daventry Executive Board Member has “bothered” to contact or address me regarding any notices.  Factually incorrect. See file attached.3)    Alleges frivolous complaints directed at me.  Factually incorrect.  See attached file.4)    Cardinal Management Group is an agent for the Daventry HOA.  Factually correct.5)    Alleges no copies have been provided to me…Factually incorrect.  See attached file6)    No evidence of training of volunteers has been presented.  Not required.7)    Cardinal Management response is not substantive in nature.  (What does that mean?) Factually correct, he has not requested anything substantive. We are in disagreement with Mr. [redacted], Cardinal Management Group has comported with all aspects of law in accordance with the Property Owners Association Act. Best Regards,Patrick M. M[redacted] CMCA,®AMS ®Chief Human Resource Officercmglogo[redacted]Woodbridge, VA 22192###-###-####-Direct

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I sent an email as requested. to Cardinal Management Group explaining the situation and requesting compensation and I just received their response dodging responsibility and attempting to pass blame onto my realtor for telling me passes would be mailed.  It is sad that a management group requires a realtor to specifically request them to do their jobs.  It has been their policy for years to mail parking passes out to residents, only on their website which I only had access to after my vehicle had been towed do they mention the change in policy of mailing passes to now being lazy and requiring residents to come to them and pick up their own passes. I was mailed no passes, sent nothing from Cardinal Management Group and on the last day of 2015 they towed my vehicle for not having a parking pass that they never sent me. And now instead of stepping up and admitting a tiny bit of fault and simply waiving a months HOA fees or reimbursing the $160 I was out due to their lazy negligence, they take the cowards way out and try and simply pass blame. I can now see why this company has a one star Yelp review.  $160 is a small price to pay to now know how Cardinal Management Group treats US service members and Police Officers.   
Regards,
[redacted]

Review: I purchased an electric recliner in Oct., 2014. It was delivered on Dec, 16th, 2014. On Jan 6th I got a call from the manufacture inHouston Mississippi to unplug the chair as it is a possible fire hazard, which we did immediately. They have done nothing to fix this problem. I have sent letters and called and nothing is being done.Desired Settlement: I want this chair removed from my home and the refund of my 200.00 down payment on my Discover Card. And my [redacted] Bank card credited 593.94

Review: I bought a new mattress from rusbosin furniture at the beginning of the year and around the end of august I had called to complain that a spring had broken and cut me. there repair man wanted to cut the protruding spring off with a pair of cutters and call it good at that, I told him that I wanted it replaced with a new mattress since it is covered under manufactures warranty. I have yet to see my new mattress and have also been injured since then. I now have scars on my body from this. the store manager told me that a new one should be here on the 22nd of October because people on her end did not follow proper paperwork procedures if they would have done their job right I would have had my new mattress back in SeptemberDesired Settlement: I would just like them to take their product back and give me a full refund or give me my replacement mattress with somewhat of a refund for inconvenience and damages to my body

Business

Response:

This solution was reach.

Dear [redacted]

The manufacturer agreed to replace the mattress. Mr Smoker was informed.

Thanks[redacted]