Russ Darrow Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They thought they fixed the problem only to have another problem the next dayThe day after they "fixed" the vehicle, as I was driving home the car shut off while I was drivingI called the dealership and told them about the problem and there response was "bring it in the morning and will look at it"My car shuts off while I'm driving and the best response you give is bring it in the morningSo the next morning on the way to the dealership, the vehicle shuts off again while I'm driving ON THE HIGHWAYSo I was left with another tow truck callThis vehicle had an electronic failure, the things with electronics is you never really know if the problem is fixedI've had the for a couple weeks with no problems, but I don't trust driving this vehicle on an extended road tripThat doesn't seem fair to meI've technically owned this car for a month, but two trips to the repair shop already doesn't make me feel like I got what I paid for
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes that is not proper disclosure if your are resenting a vehicle to have miles but it really has over that amount by thousands of miles This affects the value of the vehicleAnd does not represent what Russ Darrow has soldIt was not disclosed they don't know the true mileage on top of this vehicle having its engine replaced.
Regards,
*** ***

I have received and reviewed your complaint and the advertisement. The advertisement is clear and concise citing the correct language. It states that if you purchase OR lease a vehicle AND trade in a vehicle then you will receive a $Gift Card. You purchased a vehicle but did
not trade in a vehicle so you are not entitled to a gift card. The OR and AND words between the types of purchases and trade in are very specific. Since there are two types of purchases, a retail and a lease we have to say OR in between those two words and since you also have to trade in a vehicle we have to use the word AND.I am sorry that you may have misread and or misinterpreted the language however you will not be receiving the gift card as you did not trade in a vehicle.*** *** *** ***###-###-####

As stated on the phone to you yesterday, you purchased a as is used vehicle with no implied or stated warranty. A consumer has the right to have a third part inspection done of any vehicle they are interested in purchasing. You chose not to have this done and as such you signed a
contract and took delivery. In the State of Wisconsin there is no day right to rescind nor is there any stated warranty that a dealership must provide any service on the vehicle free of charge under any circumstance. You had an issue with the vehicle immediately after taking delivery which we tried to rectify. We thought the fix was successful and then something else happened. You again brought the vehicle back and we fixed another issue that presented itself. As you stated you drove the vehicle around and thought that it was also fixed just to have it break down again. Obviously what we had done did not fix the issue and as such we sublet the vehicle to a third party that specializes in these types of sport vehicles. They found the cause and fixed the issue. Since taking delivery Russ Darrow has covered every issue you have had with the vehicle with no money out of your pocket. After the third party vendor fixed the vehicle it was in working order for just over a week and then you experienced another breakdown. At this time since *** *** was the last company to fix your vehicle you will need to contact them to try and rectify the issue that you are experiencing. The contact name is *** and he is willing to work with you. That is not to say that they will be providing anything free of charge but they are a reputable company that stands behind their work. Also, as you know after we paid for the last repair you signed a statement indicating that you understood that any problems after that invoice would be your responsibility and Russ Darrow would no longer be participating in any aspect of any repair unless it was paid for by you. I understand and an sympathetic that you do not have a working vehicle and that it is causing a disruption in your life, but Russ Darrow did not force you to pick this vehicle and we did not force you to sign a contract and take delivery. All vehicles as you know can have issues at any time with or without warning and sometimes the issues are intermittent and there is no way to diagnose the underlying issue without fixing the obvious issue first. As stated to you on the phone, I will help you in any way that I can, but I cannot offer to fix the vehicle free of charge again.*** *** *** ***###-###-####***

I am sorry you had such a tough time getting your deposit back. It is my understanding that you received and deposited the check on March 18, as I have a cancelled check with your signature on it.*** *** *** ***
***

I have spoken with the dealership staff and they stated that they had agreed to participate in the repairs up to a maximum of $500. The vehicle was purchased in a used as is condition with no implied or stated warranties. If there was anything that you found during the test drive or as
part of an independent inspection (if you chose to do one) then any issue should have been brought to the attention of the sales/service staff before contracting for the vehicle. As such, I will still agree to pay up to $for any repairs that are needed.If you would like to accept this offer, please contact me directly.*** *** *** ***###-###-####/direct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately we have not come to a mutual agreement on the matter and I have been further insulted and infuriated by the Russ Darrow CorporationAfter filing the complaint with Russ Darrow I found out that the manager and assistant manager at the *** location not only lied when they "created" a transcript of our conversation, but also were insulting and discriminating against me as a pregnant womanI had never even mentioned in any of the conversations that I had that I was pregnant, yet they claimed that I said "I'm pregnant and you are going to do what I want"They made many more statements like this where they not only inflated the truth but completely lied about what I had saidAs a pregnant woman I could tell that they were trying to make me out to be this crazy womanThe only time I had ever mentioned being pregnant was when I purchased the car and said that I needed to go home to rest, as I was pregnant with twins and my doctor prefers me to put my feet up. The fact that they brought this up after the fact is insulting to me as a woman and I feel as though I have been discriminated against As part of our original agreement this past Sunday we dropped our car off at Russ Darrow where the body shop was supposed to evaluate the dent and inform us of the next stepsHowever, we heard nothing from the body shop or the manager about our carAlthough my husband called more than three times a day trying to find out the progress no one returned his callIt wasn't until Wednesday that we heard from their legal department that they decided that they will do nothing about the dentThey did not even attempt to rectify the situation with us and only put us out more by having our vehicle sit at their dealership for three days. Later that day the body shop called and asked when we were picking up our car as it had sitting for three days, although no one had ever attempted to call us or return our callsWe plan on taking legal action in this matter
Regards,
*** ***

I am sorry that you are having issues with your vehicle, however, as you may know anything can happen at any time even after a repair has been made to a vehicle. This is why some parts come with warranties because the part itself can be defective or the vehicle could have an underlying
condition that renders the parts inoperative sooner than it should. As in your specific case, the rear brakes were actually replaced. The repair order stated that the front brakes and rotors were replaced, but this was a mistake that was typed in by the service advisor. The part numbers used on your vehicle in relation to the brakes were actually rear brakes. Your front brakes did not need to be replaced at the same time as they were still within operating specs. As for the open recalls on the vehicle, I cannot tell you for sure why these were not done during the service. The handwritten notes on the repair order by the tech seem to indicate that we would have had to keep the vehicle longer than you would have liked at the time. None of the open recalls were safety related so they would have been able to be done at a later date.Again I apologize that you feel we did not repair your vehicle, however, this is just not the case.If you have any further questions, please feel free to contact me directly.*** ** *** *** ***
***

Thank you for contacting us to let us know of an issue that you have experienced with one of the Russ Darrow dealerships. I cannot locate a transaction in your name. Can you please provide an additional name that may also be on the contract as well as what dealership you purchased the
vehicle from so that I can verify what warranties were purchased so that I can start the cancellation process for you immediately.*** ** *** *** ***###-###-####***

Could you please email me the printed advertisement that you are speaking of. I will have to review the matter with my *** ***.***
*** *** *** ***
***

It is my understanding that this issue was resolved to your satisfaction last night as you took delivery of this vehicle.*** *** *** ***

I cannot seem to locate a transaction under your name. Could there be another party on the paperwork? Also, which dealership did you purchase the vehicle from?Once I receive this information I can be more specific as to what if anything we can do.However, I will state that in the State
of Wisconsin, we do not have to notify if there is a rebuilt engine as long as the part is in working order with no defects at the time of the safety inspection. Also, the AS IS clarification is not just a speech, but a disclaimer that is printed on the sales contract for every used vehicle sold. If there is a problem with the vehicle that started shortly after the time of sale, we as a company will look into it, but there is no guarantee that we will take care of the problem 100%.As stated above, once I get the information so that I can locate your transaction, I will be able to talk more specifically.Thank you for your cooperation.*** *** *** ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am dealing directly with a DOT Investigator regarding this matter since you filed a simultaneous complaint with the Wisconsin DOT and in an effort to make this matter resolve quickly I will respond through the other matter since there is a mediator that represents the interests of both
parties.If you have any questions that I can handle directly, please feel free to contact me at ###-###-####.*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
All issues brought to the attention in the days following the purchase were not repaired!!!! They fixed one issue and never provided documentationThe warranty won't pay for anything because the issue were already there when I purchased the vehicleI would never take your discount, why would I trust them to repair all issues and WHY would I pay for issues presented immediatelyAlso, I was only approved for a lesser loan and the shady people working there never disclosed that and I have documentation with bank regarding the amount financed I requested, but somehow they got an additional $that wasn't even required instead sold me a warranty that won't cover anything and also I paid for a maintenance care package when I had no idea - they implied I would get free oil changes but that is a lie! I paid for plan I had no idea was being financedThere were electrical issues, chips in windshield, missing rugs, door issues, all reported within the week of purchasing the carNo apology for all the inconvenienceI know I am not the first person screwed over at this location in fact other employees made it clear they scam people and make shady dealsI was lied to, my fault for trusting I was being helped not screwed over and I'm very familiar with the lemon law, it must be nice to screw people over and have no responseSo I reject this inconsiderate response and would never pay another dime to this company - what a joke!!!! I am appalled that since the first week I've had issues and they downplay it to one concern?! Regards,
*** ***

I am sorry that you are experiencing issues with your vehicle, but if the upgraded warranty that would have covered this part was not purchased or available to purchase, Russ Darrow cannot be liable to reimburse for a mechanical failure. We sell all vehicles as is with no implied or stated
warranty. There are many known issues that occur with specific vehicles, however, that doesn't mean that we research every vehicles known issues and repair them. If the vehicle was not experiencing any symptoms during the safety inspection then we would not arbitrarily fix it.*** *** *** ***

I apologize if you feel that we took advantage of you or put you into a situation without your knowledge. However, after reviewing your vehicle transaction, I believe you have misrepresented your credit and the facts surrounding the vehicle purchase. Your credit score does not translate
to a low interest rate with any lender nor does it easily allow you to get into a newer vehicle with an "affordable payment". There are only a handful of subprime lenders that will even look at the application to which they have strict criteria that must be met before approving applications. This is not to say that your credit has not gotten better since the vehicle purchase since you stated that you have been making all payments on time with no delinquency. If you would like to look at trading your vehicle in, please contact any Russ Darrow dealership and they will try and help you.*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]In reference to Mr*** saying he was confused to why I asked him to cancel the auto pay; he was with whom I set it up so I assumed he could cancelInstead of telling me the proper steps to cancel, he said ok as if he could do itThat's extremely unprofessional.
Regards,
*** ***

Attached you will find the current promotion which was exactly what was advertised at the time you purchased your vehicle. We have not made changes to this advertisement since the date of inception. As you can see it still states that there has to be a trade in. We are not trying to get one over on you nor are we advertising something that we don't give to all customers who fall under this category. You are plain and simply misreading the advertisement.I'm sorry that you feel you are entitled to the gift card, but you did not meet the qualifications.*** *** *** ***###-###-####/direct

On Wed, Apr 8, at 12:PM, *** *** *** wrote:Complaint *** has been resolvedPlease close it.Thanks,*** ***