Russ Darrow Group, Inc.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This is true I did purchase the car on that date. That is because I loved the car. However, the way I was treated by the salesman [redacted], is unacceptable. I have not even received an apology.  I almost didn't buy the car because I was so disgusted with the service I received from that salesman. When talking to another employee of Russ Darrow Kia of Waukesha, it was stated that this happens often and that he is just an angry guy. I still wouldn't recommend Russ Darrow because of my experience with your sales tactics. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 Just very poor customer service. Nasty attitude to customer and not giving Chryslers claim specialist  return phone calls tells me you really don't want to work with Chrysler. My problem was under warranty.and you could clearly see what the issue was. The I'm sorry only used the manual, didn't care for customer service..

One when you buy an auto you pay a service fee and before you drive ths auto off the lot the sales person says they take the auto to check it over so everything works(so they say ) and yes if the auto sits on the lot thing may happens that is why it should be looked over before delivery.This dealership just wants to take your money and send you down the road!! NO CUSTOMER SERVICEThis is how this experience left an impressionI am an older adult that has purchased many vehicles in my years and this was the worst experience I have ever encountered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I am sorry you feel Russ Darrow broke a tab on your glove box during a routine oil change, however, this would be next to impossible.  The tool that they use to gain access to the filter is a plastic tool which slides in and releases immediately.  There is no jarring or pulling on any part...

of the glove box.  The part is a normal maintenance item and can fail at any point.  The amount of items in the glove box can also cause the failure of this piece.  There is no telling what happened, especially since you brought this to our attention approximately 6 months after the oil change.  Also, when you brought this to our attention, we gave you an estimate in excess of $1,000.  In lieu of you paying to replace the entire glove box, we put a screw in place of the tab which as of your last service, last week, was still in full operating standards with no issues.[redacted], Corporate Paralegal

I have read the complaint and spoken with the dealership staff.  Russ Darrow does not offer any type of warranty that is a Gas and Go scenario.  I spoke with [redacted] and he stated that he has never represented any product in this fashion.  I was not present at the closing, so I am...

unable to say what was said.  As such, I would be more than happy to cancel this product if Mr. [redacted] would like.  The cancellation proceeds would go to the lender that holds the loan to offset the principal balance.Please let me know how you would like me to proceed.[redacted], [redacted]

After speaking with the service manager for the location in which the vehicle was kept, it...

is not Russ Darrow's responsibility to make sure that your vehicle is kept in working order when the vehicle is abandoned for greater than 6 months on our lot.  The maintenance on your vehicle is your responsibility solely.  The vehicle sat for a great length of time and as such your battery was dead and your brakes were locked up.  We had not touched the vehicle nor are we liable for anything that happened to your vehicle.  As such, we will not be reimbursing you for any work that was necessary to drive your vehicle on Wisconsin roadways.[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I thank you for finally resolving the issue. I appreciate the refund however all along it was not about the money. I am regretful it had to get to a Revdex.com complaint but I had no where else to turn. Thank you again.
Regards,
[redacted]

I have reviewed your complaint with the Service and Parts Manager at the dealership and have determined that we ordered the correct memory card from Kia directly, based on the VIN.  We delivered the memory card to you, installed it and showed you how to work it.  At the time you left the...

dealership, the navigation system was in full working order.  It was not until a dealer in Texas did an update to the vehicle that you started having issues.  We have a text message from the Texas dealership from August 31st that they ordered you a new memory card and were going to cover the expense.  If you have any issues with this matter again, please contact Kia Manufacturing or your local Kia dealership and they will be able to assist you.Nicole P[redacted], Corporate Paralegal

I am sorry that you did not have a positive service appointment in June at the new Russ Darrow Volkswagon store.  I did reach out to the service manager Mark at EVS and he stated that he would not be participating in anything relating to your vehicle.  Russ Darrow also will be taking the...

same position as the vehicle is 15 years old and has in excess of 190k miles.  Parts over time break down and become normal maintenance items.  This seems to be the case.  As a potential resolution, if you would like for Russ Darrow to fix the stripped plug, there are two options.  We could try and re-thread the plug and that would cost approximately $150.  If that does not work the only other fix would be to swap out the oil pan, which would run about $500.  We would offer you a 15% discount on the parts for whatever service you would like to try.Outside of that, Russ Darrow and or Motorville is unable to accept expired Castro oil checks.  We do not get reimbursed for expired checks.Please let me know if you would like to utilize the discount that I have offered.[redacted], Corporate Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  My issue is the quality of the brakes and rotors why they didn't last that long the front brakes and rotors, and the rear brakes and rotors  never lasted past 12 months that's my concern they keep giving me the same diagnosis of needing brakes and rotors , I should not have to keep getting the same repairs every year plus I don't have a lot of miles on my car , when I bought the car from Russ Darrow August 2013 it had approx. 34,000 miles and now currently I have 55,000 miles so please investigate this issue Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The tactic is still a bait and switch.  The vehicle that I made an appointment to inspect and test drive has been in their inventory for months (Carfax search on Vin 2G4WS52J[redacted]).  When I show up, the vehicle is now not available due to safety issues.  They proceed and ask if I would like to look at any other vehicles.  They wasted my time.  They do not deserve an A+ Revdex.com rating.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The warranty refund will be processed today and sent directly to your lender.  You should see a principal balance reduction within 10 days.Nicole P[redacted]Corporate Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Why would the dealership say that their records show we were never at dealership on February 18th when they never responded to my letter or my voice mail message I left for the general manager.  We were approached by a salesperson who introduced himself, we responded that we are [redacted] and Sue.  No one ever asked for our last name or other information so that they could record it for their records.  So the paralegal response is totally unacceptable, we were at the Russ Darrow dealership on February 18, 2017 in response to an advertisement that we received in the mail.  
Regards,
[redacted]

I just read my email today(8-16) dated yesterday(8-15) No the business has not been communicated with and I am not satisfied. How or what do I do next???

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not see any update on the complaint but rather redirection to customer care. All the details are present in the complaint. I am looking for update on the status of the refund,
Regards,
[redacted]

I apologize for all of the uneventful tries at removing yourself from our many databases.  I have instructed three people who handle various systems without our Group to remove you completely from any and all databases that we keep.If you have any issue within 30 days of this response, please...

contact me directly at [redacted] and I will follow up immediately.Of you can call me at ###-###-####/direct.[redacted]

I'm sorry that you still feel that we are liable to pay for damages to your vehicle, however, as I stated earlier, the letter from Honda after turn in goes directly to the customer 30-60 days after the transaction is done.  If Russ Darrow takes the vehicle in on a trade-in we issue a payoff to Honda and keep the vehicle.  In your case, the vehicle was the property of Honda as it was not a trade in.  We do not get involved in the excess wear and tear charges under these circumstances and would not have known what was going to be charged until after Honda picks up the vehicle, thereby leaving the potential damages open ended.
[redacted]

Please see current promo. I am having difficulty sending it and attaching to this form.