I appreciate Ms [redacted] finally getting back to me, but she incorrectly states that I noticed the emblem on the back of the vehicle was not thereThis was not brought to my attention until my first oil changeWhen I was told my vehicle was front wheel drive I had no idea it was supposed to say that as I was assured that the car was in fact All Wheel Drive Again, I understand that I signed the paperwork and I take responsibility but am underwhelmed and disappointed by Russ Darrow's stance on thisThe least they can do is waive the penalties and we can all walk away They had every chance to make me a life long customer but their customer service and accountability is completely lackingThey have now indeed done the oppositeI will never go back to their dealer to purchase or lease a vehicle, nor will I ever recommend anyone to go there Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I am sorry that you are having so many issues with your vehicle As you know we are the selling dealership and not the manufacturer It sounds like Chrysler is looking into the problem for you, but Russ Darrow has no control over replacement vehicles or compensation for loss of use When it is in the shop for service, we may have to drive the vehicle to determine an issue, which in turn would use the gas in the vehicle We do not reimburse for gas used to determine what the issue is If you would like to be reimbursed for this, you would also have to bring this issue up to Chrysler directly[redacted]
I am sorry you had a negative experience at a Russ Darrow location This matter was brought to the attention of the [redacted] who oversees all dealerships management staff.Thank you for your insight[redacted]
I understand your frustration, however, the problems that you have found arose after the purchase of the vehicle Russ Darrow does not provide a warranty neither implied or stated with any vehicle purchase There are warranties available for you to purchase to help off set the costs of any issues with the vehicle that you chose to purchase In addition, you had the right to have a third party inspect the vehicle prior to purchase This would have alleviated the issue that you are currently experiencing Had you of taken the vehicle for an inspection, some or all of these issues may have been apparent, however, you chose to test drive, negotiate and sign a contract which binds you to the vehicle and issue that you may experience None of the issues that you have brought up are safety related issues and therefore would not have been noticed and or notated on the WI Buyer's Guide..Again I apologize that you are experiencing issues after purchasing the vehicle, but again I would offer a discount on the labor for any future service[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me[redacted] admitted to everything outlined in my complaint and Russ Darrow has offered and came through with allowing me to return the car Regards, [redacted]
I am sorry that you feel Russ Darrow sold you a mechanically challenged vehicle, however, we took responsibility for the issues you were experiencing and replaced the engine in your truck The repair that we did was a goodwill gesture and ended there Any issue that you have experienced with the vehicle is now a maintenance issue and we cannot be held responsible for any repairs that are needed.Nicole P***, Corporate Paralegal###-###-####/direct
I apologize for all of the running around and unanswered phone calls throughout this time period I just spoke with the [redacted] of Russ Darrow and the [redacted] of the location in which you purchased the vehicle and it is my understanding that the GM [redacted] will be calling you shortly to see what we can do to help the situation.Thank you for your understanding[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This doesn't fix my issue with the truckWhen purchased the service engine soon lift was on, I was told this was going to be fixedI've been in countless times and they have yet fix this problemThey are saying now that I will need to pay for it when that was not agreed aponIt needs to be fixed same with the tire pressure lightAlso it still looks like I'm driving a stolen vehicle because my license plate was never transfered correctlyThe full complaint needs to be looked at and reviewedAll aspects need to be taken careful before any of this goes away Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They did not offer us anything; not even a sorry for the horrible service we have received from their officeThis is the poorest customer service I have received everA company I will not be referring anyone ever, so disorganized and do not care what the customer wants; they just want your moneySo disappointing I appreciate you giving me an outlet to share my experience and frustration with a company that does not want to keep customers obviouslyI am hoping my experience will keep people from making the same mistake we did from buying from them Regards, [redacted]
I apologize for the unintentional misrepresentation of this vehicle The vehicle had full disclosures listed on the Wisconsin Buyer's Guide, however, whomever you spoke with regarding this vehicle did not look into the service history of this vehicle prior to telling you that it was available for sale As such, I will be sending you a Goodwill gesture that I hope makes up for a little bit of you wasted time in traveling to Milwaukee[redacted]
I'm sorry if you feel there was poor customer service on behalf of your most recent situation In reviewing the matter, I determined that the cost reflection for putting the vehicle back together is part of the Chrysler standard Since you went to a third party service shop, who is not an approved Chrysler provider, we cannot take the word that what they found is the problem Chrysler mandates through the warranty process that we start from the beginning where you experienced the issue just as the other shop did Because you authorized tear down of the vehicle, we would need to charge a rebuild fee, which Chrysler does not cover The length of time that the vehicle was at Russ Darrow was only due to your objection to paying the rebuild fee We did not touch the vehicle or look at the vehicle as we did not have the authorization from you It was then decided by you that the vehicle would be towed to another Chrysler provider which is within your rightAgain I apologize if you feel we delayed the repair, however, we were just doing what Chrysler mandates that we do[redacted] ###-###-####/direct
Since you are still not understanding how this works, think of it this way If you purchase a vehicle with 100,miles on it and the last odometer reading that the State of Wisconsin has shows 100,but then you put a rebuilt/reman/salvage or new engine with only 50,we would not roll back the odometer to match that reading So I see what you are saying but it is not the way it works Disclosing how many miles on the vehicle is based on the odometer and not the engine in the vehicle[redacted]
I am sorry that the roadside assistance that comes with your vehicle was not reliable for your recent breakdown It is my understanding that there were a few problems with the vehicle's control system which were fixed by the dealership at no cost to you Again I apologize for the way the dealership handled the matter at the time of the breakdown.If you have any further issues, please feel free to contact me directly[redacted] ###-###-####
I am sorry that you feel you were treated improperly and or discriminate against at the dealership, however, after speaking with your husband, he did not deny that this did not occur We are not in the business to create and cause conflicts There was an issue that arose with your vehicle that you feel was caused by Russ Darrow We have video footage of the vehicle while we were fixing an issue which clearly shows that the vehicle was not harmed Also, when I set up the appointment for you to bring the truck into the body shop, it was never a all day estimate scenario It was set for a one hour time period and I never heard from either you or your husband regarding the vehicle still being at the shop The body shop called me to let me know that they still had your vehicle and didn't understand why The General Manager of the dealership personally apologized for not getting back to you as well.As you are aware, a family friend called and spoke with the President and we have agreed to participate in the fix as a goodwill gesture, not because we caused the damage I consider this matter closed[redacted]
I would be happy to help resolve this, however, I will need the following information from you:-Credit Bureau which lists the inquiry,-Date of Inquiry,-Name as it appears on the inquiry (we have locations).-last four of your social security numberOnce I receive this information, I can make sure that you did not apply online for any type of auto loan or refinance of your current auto loan If we cannot verify receiving your information, I will start the process of having this removed from your credit file In addition to this information, you must dispute the inquiry with the credit bureau directly by sending them a letter.If you have any questions or wish to provide this information to me directly, please email me at [redacted] or call me at ###-###-####/direct[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Just very poor customer serviceNasty attitude to customer and not giving Chryslers claim specialist return phone calls tells me you really don't want to work with ChryslerMy problem was under warranty.and you could clearly see what the issue wasThe I'm sorry only used the manual, didn't care for customer service
I am sorry that you feel we ran you credit numerous times In actuality, by giving permission for the dealership to run your credit to see if they can offer better financing, we do one hard inquiry which may include up to lenders This is considered as one transaction and not If you have any further questions, please contact me directly[redacted] ###-###-####
Thank you for brining this to my attention I have dealt directly with the DOT Investigator who you also filed a complaint with It is my understanding the complaint was closed with no further action by the DOT I have since spoken with the Management team at the dealership and they have stated that the pricing that you were given was including all applicable rebates and sale price It sounds as if there was a question about one rebate that you thought you should receive, but it had already been included in the sales price of the vehicle[redacted]
I am sorry you feel that we owe you anything in relation to the service of your truck You purchased the truck in an As Is used vehicle condition and there was nothing notated on the WE OWE slip that we were to provide any service on the vehicle free of charge If you would like us to diagnose the issue and provide you with an estimate, I would be more than happy to do this for you I will even extend a goodwill 15% labor discount on any repair you initiate.As for the license plate issue, that is out of our hands and we cannot provide you any assistance with this The DOT Investigator needs to handle this as it was an internal issue within the DOT and not started by the selling dealership In conclusion, I have reviewed the complaint in it's entirety, however, there is nothing that Russ Darrow can do to assist you You purchased a vehicle and we did all of the paperwork within the letter of the law Please forward any additional complaint relating to any aspect of this matter directly to the Investigator, [redacted] [redacted]
I have forwarded your complaint on to the person who handles removing these types of matters from the credit bureau She will be mailing you a form to fill out and return to her so that she can start the process of having this removed from your credit[redacted]
I appreciate Ms [redacted] finally getting back to me, but she incorrectly states that I noticed the emblem on the back of the vehicle was not thereThis was not brought to my attention until my first oil changeWhen I was told my vehicle was front wheel drive I had no idea it was supposed to say that as I was assured that the car was in fact All Wheel Drive Again, I understand that I signed the paperwork and I take responsibility but am underwhelmed and disappointed by Russ Darrow's stance on thisThe least they can do is waive the penalties and we can all walk away They had every chance to make me a life long customer but their customer service and accountability is completely lackingThey have now indeed done the oppositeI will never go back to their dealer to purchase or lease a vehicle, nor will I ever recommend anyone to go there Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I am sorry that you are having so many issues with your vehicle As you know we are the selling dealership and not the manufacturer It sounds like Chrysler is looking into the problem for you, but Russ Darrow has no control over replacement vehicles or compensation for loss of use When it is in the shop for service, we may have to drive the vehicle to determine an issue, which in turn would use the gas in the vehicle We do not reimburse for gas used to determine what the issue is If you would like to be reimbursed for this, you would also have to bring this issue up to Chrysler directly[redacted]
I am sorry you had a negative experience at a Russ Darrow location This matter was brought to the attention of the [redacted] who oversees all dealerships management staff.Thank you for your insight[redacted]
I understand your frustration, however, the problems that you have found arose after the purchase of the vehicle Russ Darrow does not provide a warranty neither implied or stated with any vehicle purchase There are warranties available for you to purchase to help off set the costs of any issues with the vehicle that you chose to purchase In addition, you had the right to have a third party inspect the vehicle prior to purchase This would have alleviated the issue that you are currently experiencing Had you of taken the vehicle for an inspection, some or all of these issues may have been apparent, however, you chose to test drive, negotiate and sign a contract which binds you to the vehicle and issue that you may experience None of the issues that you have brought up are safety related issues and therefore would not have been noticed and or notated on the WI Buyer's Guide..Again I apologize that you are experiencing issues after purchasing the vehicle, but again I would offer a discount on the labor for any future service[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me[redacted] admitted to everything outlined in my complaint and Russ Darrow has offered and came through with allowing me to return the car Regards, [redacted]
I am sorry that you feel Russ Darrow sold you a mechanically challenged vehicle, however, we took responsibility for the issues you were experiencing and replaced the engine in your truck The repair that we did was a goodwill gesture and ended there Any issue that you have experienced with the vehicle is now a maintenance issue and we cannot be held responsible for any repairs that are needed.Nicole P***, Corporate Paralegal###-###-####/direct
I apologize for all of the running around and unanswered phone calls throughout this time period I just spoke with the [redacted] of Russ Darrow and the [redacted] of the location in which you purchased the vehicle and it is my understanding that the GM [redacted] will be calling you shortly to see what we can do to help the situation.Thank you for your understanding[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This doesn't fix my issue with the truckWhen purchased the service engine soon lift was on, I was told this was going to be fixedI've been in countless times and they have yet fix this problemThey are saying now that I will need to pay for it when that was not agreed aponIt needs to be fixed same with the tire pressure lightAlso it still looks like I'm driving a stolen vehicle because my license plate was never transfered correctlyThe full complaint needs to be looked at and reviewedAll aspects need to be taken careful before any of this goes away Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They did not offer us anything; not even a sorry for the horrible service we have received from their officeThis is the poorest customer service I have received everA company I will not be referring anyone ever, so disorganized and do not care what the customer wants; they just want your moneySo disappointing I appreciate you giving me an outlet to share my experience and frustration with a company that does not want to keep customers obviouslyI am hoping my experience will keep people from making the same mistake we did from buying from them Regards, [redacted]
I apologize for the unintentional misrepresentation of this vehicle The vehicle had full disclosures listed on the Wisconsin Buyer's Guide, however, whomever you spoke with regarding this vehicle did not look into the service history of this vehicle prior to telling you that it was available for sale As such, I will be sending you a Goodwill gesture that I hope makes up for a little bit of you wasted time in traveling to Milwaukee[redacted]
I'm sorry if you feel there was poor customer service on behalf of your most recent situation In reviewing the matter, I determined that the cost reflection for putting the vehicle back together is part of the Chrysler standard Since you went to a third party service shop, who is not an approved Chrysler provider, we cannot take the word that what they found is the problem Chrysler mandates through the warranty process that we start from the beginning where you experienced the issue just as the other shop did Because you authorized tear down of the vehicle, we would need to charge a rebuild fee, which Chrysler does not cover The length of time that the vehicle was at Russ Darrow was only due to your objection to paying the rebuild fee We did not touch the vehicle or look at the vehicle as we did not have the authorization from you It was then decided by you that the vehicle would be towed to another Chrysler provider which is within your rightAgain I apologize if you feel we delayed the repair, however, we were just doing what Chrysler mandates that we do[redacted] ###-###-####/direct
Since you are still not understanding how this works, think of it this way If you purchase a vehicle with 100,miles on it and the last odometer reading that the State of Wisconsin has shows 100,but then you put a rebuilt/reman/salvage or new engine with only 50,we would not roll back the odometer to match that reading So I see what you are saying but it is not the way it works Disclosing how many miles on the vehicle is based on the odometer and not the engine in the vehicle[redacted]
I am sorry that the roadside assistance that comes with your vehicle was not reliable for your recent breakdown It is my understanding that there were a few problems with the vehicle's control system which were fixed by the dealership at no cost to you Again I apologize for the way the dealership handled the matter at the time of the breakdown.If you have any further issues, please feel free to contact me directly[redacted] ###-###-####
I am sorry that you feel you were treated improperly and or discriminate against at the dealership, however, after speaking with your husband, he did not deny that this did not occur We are not in the business to create and cause conflicts There was an issue that arose with your vehicle that you feel was caused by Russ Darrow We have video footage of the vehicle while we were fixing an issue which clearly shows that the vehicle was not harmed Also, when I set up the appointment for you to bring the truck into the body shop, it was never a all day estimate scenario It was set for a one hour time period and I never heard from either you or your husband regarding the vehicle still being at the shop The body shop called me to let me know that they still had your vehicle and didn't understand why The General Manager of the dealership personally apologized for not getting back to you as well.As you are aware, a family friend called and spoke with the President and we have agreed to participate in the fix as a goodwill gesture, not because we caused the damage I consider this matter closed[redacted]
I would be happy to help resolve this, however, I will need the following information from you:-Credit Bureau which lists the inquiry,-Date of Inquiry,-Name as it appears on the inquiry (we have locations).-last four of your social security numberOnce I receive this information, I can make sure that you did not apply online for any type of auto loan or refinance of your current auto loan If we cannot verify receiving your information, I will start the process of having this removed from your credit file In addition to this information, you must dispute the inquiry with the credit bureau directly by sending them a letter.If you have any questions or wish to provide this information to me directly, please email me at [redacted] or call me at ###-###-####/direct[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Just very poor customer serviceNasty attitude to customer and not giving Chryslers claim specialist return phone calls tells me you really don't want to work with ChryslerMy problem was under warranty.and you could clearly see what the issue wasThe I'm sorry only used the manual, didn't care for customer service
I am sorry that you feel we ran you credit numerous times In actuality, by giving permission for the dealership to run your credit to see if they can offer better financing, we do one hard inquiry which may include up to lenders This is considered as one transaction and not If you have any further questions, please contact me directly[redacted] ###-###-####
Thank you for brining this to my attention I have dealt directly with the DOT Investigator who you also filed a complaint with It is my understanding the complaint was closed with no further action by the DOT I have since spoken with the Management team at the dealership and they have stated that the pricing that you were given was including all applicable rebates and sale price It sounds as if there was a question about one rebate that you thought you should receive, but it had already been included in the sales price of the vehicle[redacted]
I am sorry you feel that we owe you anything in relation to the service of your truck You purchased the truck in an As Is used vehicle condition and there was nothing notated on the WE OWE slip that we were to provide any service on the vehicle free of charge If you would like us to diagnose the issue and provide you with an estimate, I would be more than happy to do this for you I will even extend a goodwill 15% labor discount on any repair you initiate.As for the license plate issue, that is out of our hands and we cannot provide you any assistance with this The DOT Investigator needs to handle this as it was an internal issue within the DOT and not started by the selling dealership In conclusion, I have reviewed the complaint in it's entirety, however, there is nothing that Russ Darrow can do to assist you You purchased a vehicle and we did all of the paperwork within the letter of the law Please forward any additional complaint relating to any aspect of this matter directly to the Investigator, [redacted] [redacted]
I have forwarded your complaint on to the person who handles removing these types of matters from the credit bureau She will be mailing you a form to fill out and return to her so that she can start the process of having this removed from your credit[redacted]