I have reviewed your complaint and all requisite service history with the service manger and have come to the conclusion that the issues that you are experiencing with the vehicle are maintenance issues that can arise at any time with no indication of a pre-existing problem Prior to you purchasing the vehicle, it went through a safety inspection and we fixed, repaired or did the following: oil change, serpentine belt was put back on, replace air filter element and filter, electronic wheel balance, reattach rear window weather stripping and installed wiper blades You then purchased the vehicle on or about January 30, Your first issue did not present until March 20, 2015, almost full months and approximately miles after purchase If this would have been an issue prior to sale, you would have recognized it immediately upon driving the vehicle and or filling the vehicles gas tank.I am sorry that you experienced an issue within a small window of time of purchasing the vehicle, however, all vehicles are sold without an implied or stated warranty I understand that you purchased a warranty, however, depending on the warranty purchased, it may or may not be a covered part.Nicole P [redacted]
I apologize for all of the uneventful tries at removing yourself from our many databases I have instructed three people who handle various systems without our Group to remove you completely from any and all databases that we keep.If you have any issue within days of this response, please contact me directly at [redacted] and I will follow up immediately.Of you can call me at ###-###-####/direct[redacted]
I am sorry if you feel we took advantage of you or provided you with a vehicle that did not meet your expectations It is my understanding after talking with the dealership staff that the vehicle you purchased was the vehicle you selected and would fit within your budget If the AWD was a necessary option, it is the customers responsibility to make sure that the vehicle they are contracting for has all options equipped on the vehicle before purchasing an taking delivery The Monroney Label on the vehicle, put on by the manufacturer, specifies the options on the vehicle This vehicle clearly stated the vehicle was a FWD and not AWD Also, a customer has the right to ask for the title to the vehicle, which also states that the vehicle is FWD If you did not look at, read or request the documentation to assure that the vehicle was AWD, this cannot be attributed to the dealership In addition, there would be an emblem on the vehicle to indicate the AWD option.Again I am sorry that you did not purchase the vehicle with all of your options, but Russ Darrow can not be held accountable for this You have the ability to end the lease early and or trade the vehicle in at any dealership to get into another vehicle If this is something you would like me to assist with, please feel free to contact me directly and I can schedule you an appointment[redacted] , Corporate Paralegal###-###-####/direct
Thank you for taking the time to talk to me about your current issue with the vehicle you recently purchased As I stated on the phone, the issues that you are experiencing need to be addressed with Nissan Motor's directly We can only do what Nissan dictates on each vehicle If there is something that you would like to do outside of the service process, I would fill out the papers that we talked about or escalate the matter by written correspondence to Nissan Consumer Affairs If you receive any communication from Nissan, please pass that on to us and we will try and help you.Thank you for your understanding and cooperation[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Ms [redacted] ,A Corporate Lawyer has you doing their business?Abandoned vehicles do not get their repair bills paid or retrievedLook up the term "abandoned"Russ Darrow was ready to put a lien on this car to pay this bill If Russ Darrow would have sold this vehicle to pay the bill, they would have to repair what the new owner would have discoveredThe vehicle was on the property of belonging to Russ DarrowI expected my vehicle to be treated like any other paying customerThe fact is the vehicle was not abandonedRuss Darrow got their bill paid and I discovered the vehicles of lower value are not treated as well as vehicle that have more valueA new battery dead because Russ Darrow did not care, seized up brakes because Russ Darrow did not care and all Russ Darrow has to say in their defense is "the vehicle was left too long" The only truth Russ Darrow has is they had not touched the vehicleRuss Darrow is saying "have your vehicle fixed at Russ Darrow "at your own risk" "Work that was necessary to drive your vehicle on Wisconsin roadways"? Really?? I am not able to drive my car on Wisconsin Roadways thanks to the actions of Russ Darrow or should I say lack of actionRuss Darrow got paid and I am still not able to drive this vehicleKnow this Ms [redacted] , except for a broken key and ignition, my care ran fineA short time with your Dealer and my car came back to me with a dead battery and no brakesI looks like this may just need to got through the civil process and you can tell the court how much my car was "abandoned" [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.No offer was made, a [redacted] requested a copy of the advertisement I have sent several emails to her with the advertisement and also requesting some sort of response I have not received any response back (my last email from [redacted] was 11/25/14) Yesterday, December 1st, was the final day of their current advertising which has a promotion on the same vehicle at a higher price, however, I was not able to sign that deal, pending a communication about the original advertised offer I have been patiently waiting for The end date of the commercial advertisement that I submitted the complaint about is December 7, I need a response in a more timely manner.I feel as if the advertising is a "bait-and-switch" where it is luring in customers to offers that are not available I feel that their lack of communication or contact is unacceptable - and an attempt to disregard my claim and not allow me to obtain their special offers I am in need of obtaining a new vehicle and do not want to continue to lose out on offers, awaiting a response from them [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I apologize for the delay in cancelling out the warranties I have a check in my hand that will be sent to Landmark Credit Union in the amount of $tomorrow You should see the payment reflected in Landmark's records within 3-business days.If you need anything further, please do not hesitate to contact me directly[redacted] ###-###-####/direct
I'm sorry for the delay in responding to your complaint I have requested your deal file as well as the service history for the vehicle The General Manager who you were dealing directly with is no longer with the company, so I will be discussing this matter with the Operations Director for our Group I will be in touch with you shortly.Nicole P [redacted]
I apologize for all of the issues you seem to have experienced while purchasing your Chrysler As for the key, this vehicle only came with one key If you needed or wanted an additional key it would have needed to be worked in the deal as keys are somewhat costly We do have Chrysler dealers, however, in order to cut a new key, the vehicle would have been needed and the closest Chrysler dealership is in West Bend, WI You could have paid that dealership to cut and program a key, but it sounds as if you went somewhere close to your location and did the same thing The State of Wisconsin does not mandate that we sell every used vehicle with two keys.As such, I will not be reimbursing you for the key that you had cut for your vehicle [redacted]
I have reviewed your complaint and all requisite service history with the service manger and have come to the conclusion that the issues that you are experiencing with the vehicle are maintenance issues that can arise at any time with no indication of a pre-existing problem Prior to you purchasing the vehicle, it went through a safety inspection and we fixed, repaired or did the following: oil change, serpentine belt was put back on, replace air filter element and filter, electronic wheel balance, reattach rear window weather stripping and installed wiper blades You then purchased the vehicle on or about January 30, Your first issue did not present until March 20, 2015, almost full months and approximately miles after purchase If this would have been an issue prior to sale, you would have recognized it immediately upon driving the vehicle and or filling the vehicles gas tank.I am sorry that you experienced an issue within a small window of time of purchasing the vehicle, however, all vehicles are sold without an implied or stated warranty I understand that you purchased a warranty, however, depending on the warranty purchased, it may or may not be a covered part.Nicole P [redacted]
I apologize for all of the uneventful tries at removing yourself from our many databases I have instructed three people who handle various systems without our Group to remove you completely from any and all databases that we keep.If you have any issue within days of this response, please contact me directly at [redacted] and I will follow up immediately.Of you can call me at ###-###-####/direct[redacted]
I am sorry if you feel we took advantage of you or provided you with a vehicle that did not meet your expectations It is my understanding after talking with the dealership staff that the vehicle you purchased was the vehicle you selected and would fit within your budget If the AWD was a necessary option, it is the customers responsibility to make sure that the vehicle they are contracting for has all options equipped on the vehicle before purchasing an taking delivery The Monroney Label on the vehicle, put on by the manufacturer, specifies the options on the vehicle This vehicle clearly stated the vehicle was a FWD and not AWD Also, a customer has the right to ask for the title to the vehicle, which also states that the vehicle is FWD If you did not look at, read or request the documentation to assure that the vehicle was AWD, this cannot be attributed to the dealership In addition, there would be an emblem on the vehicle to indicate the AWD option.Again I am sorry that you did not purchase the vehicle with all of your options, but Russ Darrow can not be held accountable for this You have the ability to end the lease early and or trade the vehicle in at any dealership to get into another vehicle If this is something you would like me to assist with, please feel free to contact me directly and I can schedule you an appointment[redacted] , Corporate Paralegal###-###-####/direct
Thank you for taking the time to talk to me about your current issue with the vehicle you recently purchased As I stated on the phone, the issues that you are experiencing need to be addressed with Nissan Motor's directly We can only do what Nissan dictates on each vehicle If there is something that you would like to do outside of the service process, I would fill out the papers that we talked about or escalate the matter by written correspondence to Nissan Consumer Affairs If you receive any communication from Nissan, please pass that on to us and we will try and help you.Thank you for your understanding and cooperation[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Ms [redacted] ,A Corporate Lawyer has you doing their business?Abandoned vehicles do not get their repair bills paid or retrievedLook up the term "abandoned"Russ Darrow was ready to put a lien on this car to pay this bill If Russ Darrow would have sold this vehicle to pay the bill, they would have to repair what the new owner would have discoveredThe vehicle was on the property of belonging to Russ DarrowI expected my vehicle to be treated like any other paying customerThe fact is the vehicle was not abandonedRuss Darrow got their bill paid and I discovered the vehicles of lower value are not treated as well as vehicle that have more valueA new battery dead because Russ Darrow did not care, seized up brakes because Russ Darrow did not care and all Russ Darrow has to say in their defense is "the vehicle was left too long" The only truth Russ Darrow has is they had not touched the vehicleRuss Darrow is saying "have your vehicle fixed at Russ Darrow "at your own risk" "Work that was necessary to drive your vehicle on Wisconsin roadways"? Really?? I am not able to drive my car on Wisconsin Roadways thanks to the actions of Russ Darrow or should I say lack of actionRuss Darrow got paid and I am still not able to drive this vehicleKnow this Ms [redacted] , except for a broken key and ignition, my care ran fineA short time with your Dealer and my car came back to me with a dead battery and no brakesI looks like this may just need to got through the civil process and you can tell the court how much my car was "abandoned" [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.No offer was made, a [redacted] requested a copy of the advertisement I have sent several emails to her with the advertisement and also requesting some sort of response I have not received any response back (my last email from [redacted] was 11/25/14) Yesterday, December 1st, was the final day of their current advertising which has a promotion on the same vehicle at a higher price, however, I was not able to sign that deal, pending a communication about the original advertised offer I have been patiently waiting for The end date of the commercial advertisement that I submitted the complaint about is December 7, I need a response in a more timely manner.I feel as if the advertising is a "bait-and-switch" where it is luring in customers to offers that are not available I feel that their lack of communication or contact is unacceptable - and an attempt to disregard my claim and not allow me to obtain their special offers I am in need of obtaining a new vehicle and do not want to continue to lose out on offers, awaiting a response from them [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I apologize for the delay in cancelling out the warranties I have a check in my hand that will be sent to Landmark Credit Union in the amount of $tomorrow You should see the payment reflected in Landmark's records within 3-business days.If you need anything further, please do not hesitate to contact me directly[redacted] ###-###-####/direct
I'm sorry for the delay in responding to your complaint I have requested your deal file as well as the service history for the vehicle The General Manager who you were dealing directly with is no longer with the company, so I will be discussing this matter with the Operations Director for our Group I will be in touch with you shortly.Nicole P [redacted]
I apologize for all of the issues you seem to have experienced while purchasing your Chrysler As for the key, this vehicle only came with one key If you needed or wanted an additional key it would have needed to be worked in the deal as keys are somewhat costly We do have Chrysler dealers, however, in order to cut a new key, the vehicle would have been needed and the closest Chrysler dealership is in West Bend, WI You could have paid that dealership to cut and program a key, but it sounds as if you went somewhere close to your location and did the same thing The State of Wisconsin does not mandate that we sell every used vehicle with two keys.As such, I will not be reimbursing you for the key that you had cut for your vehicle [redacted]