Russ Rodriguez Roofing

[redacted] Thank you for taking the time to bring this to my attention I recall handling this for you back in April and thought that it had been taken care of by adding your address to our internal Do Not Knock list, but obviously, that is not the case I have reached out to both Canvass Managers that cover your neighborhood and spoken to both of them concerning the severity of your situation, and their lack of attention to your wishes They have assured me that your doorstep will not be breached in the future Should that not be the case, and someone else comes on your property, I can only request that you contact me immediately at [redacted] and I will see that the matter is handled internally with both the employee and manager in charge Please accept our sincere apologies

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below A company representative contacted meHe blamed the experience on his sales person stating he had been suspendedHe then used emotion based arguments that my complaint would hurt his employeesThat conversation does not match this response at allthe price was quoted verbally as $55kThen the act no price was $30kThat isn't a discount it is a high pressure tacticAnd that is my complaintI expect that to be acknowledged Regards, Scott F [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

The customer stated that after this complaint was filed this was resolved and the form was returned and the business apologized

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

I contacted Paramount ten years ago to replace all my old upstairs windows with energy-efficient vinyl windows I had an exterior color scheme which they were able to match as well They gave me a good price and I was and still am very happy with their service and the results My average heating/cooling bills reduced and outside noise level decreased as well
In when I was ready to replace all my old downstairs windows, I contacted them again wanting to match the color scheme as before with the upstairs During the initial consultation, the sales representative and I noticed the exterior color on the upstairs had faded to some degree Although the windows were good as new in all other respects, I was concerned that the new downstairs windows would not match the upstairs It turned out that Paramount replaced all my upstairs windows at no charge under their lifetime limited warranty in order to color match my new downstairs windows
As a loyal return customer, Paramount again gave me an excellent price on the new downstairs windows The installation team did an excellent timely job on the upstairs replaced under warranty as well as the new downstairs windows I could not be happier!

Paramount Builders, Incset an appointment with *** *** *** *** for an estimate for home improvements on November 15, We sent a sales representative to their home, who showed them our product and they were not interested at the time It is our policy to place a
follow up call two to three months later Our records indicate that *** *** *** *** were placed on our Do Not Call List on April 9, By law, we have days to get them into our Do Not Call System and for the calls to stop I have researched to be sure that the phone number they provided (evening phone number) has, in fact, been added and the calls should have stopped by now If there are any additional numbers that they would like added, I would be happy to take care of that for them Paramount also has an in-house "Do Not Knock" List with reference to our canvassing departments Their address has been added to that list as well It is never our intention to harrass anyone and we apologize for any inconvenience you may have been caused

Please accept our apologies for not completing your request to be added to our "Do Not Call" list. Upon receiving this information via email on Friday, January 23, 2015, I went directly to the marketing department on that same day and gave them your information to be added to our list. I
sincerely hope that the calls have stopped by now. Your address has been added as well, so as not to disturb you the next time we are in your neighborhood. We do continuous training in our marketing department so that situations such as yours do not happen and I will take this up with them immediately. Should you happen to be contacted by anyone else from our company, I respectfully request that you contact me personally so that I can research the source and handle appropriately. Thank you for bringing this information to our attention

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A company representative contacted meHe blamed the experience on his sales person stating he had been suspendedHe then used emotion based arguments that my complaint would hurt his employeesThat conversation does not match this response at all.
the price was quoted verbally as $55kThen the act no price was $30kThat isn't a discount it is a high pressure tacticAnd that is my complaint.
I expect that to be acknowledged
Regards,
Scott F*

*** *** ***VP of Operations, Paramount Builders, Inc.To: Revdex.com, Attn* *** ***Date: May 28, 2015Subj: COMPLAINT*** *** *** *** *** *** *** *** *** ** Mrs*** entered into a contract with Paramount Builderson
February 6, to replace windows at her property located inFredericksburg, Virginia. Mrs***order was to replace window units, and she asked for financing from one ofthe lenders who we work with. Her loanrequest was processed and she signed approval papers for the loan on February12, 2014, with no down payment.Her file was then assigned to the Production Department ofParamount Builders and it was issued to one of our window installationteams. This crew contacted Mrs***and scheduled a premeasure of the units being replaced for February 19th,2014. Her window order called for 7double hung units with a grid pattern specifically generated by the orderingsystem based on the size of the units Her windows were ordered on February 20th,and were scheduled to be received at our facility in *** ** onMarch 5th, 2014. Mrs***was contacted on March 3rd, to set up an installation date forMarch 5th, 2014, which she agreed to She called back on March 4th andstated that she had to reschedule the installation date due to her workschedule and a new installation date of March 14, was scheduled.On March 14th, our installation team arrivedas scheduled and installed the windows per the agreement. At some point Mrs*** questioned thegrid pattern in her replaced units, stating that she was under the impressionthat the grid pattern in her new windows would match the grid pattern that wasin her original windows. It was pointedout to her that she had signed an order form stating computer generated patternselection, based on the size of the units. Paramount Builders, in an effort to satisfy Mrs*** elected at thattime to order all new sashes with the her preferred grid pattern, and informedMrs*** to hold her Certificate of Completion (a form required by thelending institution financing her project to be signed and completed by thecustomer before Paramount Builders will be paid) until the sashes were replaced. The sashes were received and replaced withthe correct grid pattern on April 6, 2014, at which time Mrs*** signedher Certificate of Completion and a Customer Survey of Satisfaction that thejob was complete and she was satisfied with the installation and products. Please note that this was not two months tohave the correct sashes replaced, this was three weeks from the originalinstallation date of March 14th to April 6th, 2014.Mrs*** contacted our office in August of stating thatshe believed that there was something wrong with her windows, that she believedshe had water in between the glass, and that she was now unsatisfied with someof the caulking that was done, stating that the caulking was cracking. It is not uncommon for caulking to set andcrack over a six month period, but we issued a service ticket to the ServiceDepartment and an inspection was scheduled to have the windows inspected on September24th, 2014. The appointmentwas scheduled at 5:p.mto accommodate Mrs***. Our Service Department Technician normallyends his shift at 3:(Side note: in Februaryour manufacturer changed the glass glazing bead on all windows from theinterior to the exterior, Mrs*** were of the new style with the glazingbead on the outside.) On September 24th, our Service technicianmet with Mrs*** and noted that there seemed to be what appeared to bemoisture (a small amount of condensation) in between the glazing bead and theglass, but it could not be determined if it was actually inside of the glasspack or between the glazing bead and the outside surface of the glass. A decision was made to err on the side ofcaution and have the sashes replaced under warranty. The caulking had simply dried and cracked andwas reapplied at this appointment. Also,all locks were inspected and found to be in proper working order. The sashes that were removed were sent backto the manufacturer to inspect and determine if in fact they had seal failureon the glass packs. Not one of the glasspacks failed an inspection and were all found to be properly hermeticallysealed in compliance with ASTM requirements.In lieu of Mrs*** concerns she was asked to keep aneye on her windows and to let us know if there was any further concerns, and weinstalled two windows, which she was not contracted to have replaced, free ofcharge for her inconvenience.Mrs*** contacted us in November of and statedthat she once again believed that the sashes were allowing water to seep in. I personally spoke with Mrs*** onnumerous occasions and after several calls and conversations before finallyagreeing to have myself and a manufacturing representative inspect thewindows. Upon inspection both themanufacturers rep and I believed that the water droplets she was experiencingwere in between the exterior glass glazing and the outside glass surface andthat the windows were performing properly. Mrs*** disagreed adamantly and demanded that they bereplaced. Both the rep and I tried toexplain to her that the windows were functioning properly and that they did notneed to be replaced. Mrs***refused to accept this and demanded they be replaced again. An agreement was reached that the sashes would be replaced,the sashes removed would be sent back to the plant and be tested for sealfailure, and if they came back as not being faulty we would no longer addressthis problem. The sashes were orderedfor the windows in which water was evident, and have been replaced. The sashes that had been sent back came backwith absolutely no failures of any kind.The kitchen window and the bathroom windows were not part ofthe conversation and based on the fact that all other sashes that we have sentback have been tested and found not to be faulty, it is our position that theydo not need to be replaced.Mrs*** has continually complained about having to taketime away from her employment to deal with the sash problems and on severaloccasions has demanded a refund for the windows. I explained to her that Paramount Builders isnot the manufacturer and any refund possible would have to be a decision madeby the manufacturer based on the facts of the situation. I discussed this with our manufacturer, andlike me, they do not believe that she is owed any type of financialconsideration considering all the sashes were tested and not faulty, and thefact that she received two completely installed windows at no charge It is the believe of Paramount Builders and the manufacturerthat her windows are installed to the requirements of the manufacturer and thebuilding industry in general, and that based on the fact that ParamountBuilders and the manufacturer have gone above and beyond and replaced thesashes in the windows three separate times, and provided two additional windowsat no cost to her at all, that she has been more than fairly compensated forany inconvenience.Mrs*** does have a Lifetime, non-proratedmanufacturer’s warranty on her windows and can contact the manufacturer for anyreplacement parts ever needed. Herwarranty covers the materials not the labor, she would be responsible for anyfuture labor demands related to her windows. I have attempted to contact Mrs*** regarding hercomplaint but has of today I have not received a return phone call. Please feel free to contact me with anyadditional questions or if you need clarification on any item. Thank you, *** ***
***
*** ** ***
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*** ***
*** ** *** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

This information was received in our offices on Thursday, July 31, 2014. I would like to thank *** *** for bringing this matter to my attention. We always welcome feedback concerning how our employees conduct themselves in the field. I have researched your information and did
find that, indeed, you set an appointment with us for a demonstration of our products at the end of 2013. Our records indicate that your evening phone number that you provided has already been added to our Do Not Call list. Please accept our apologies for disturbing you at your home. We have added your address to our company's "Do Not Knock" list so that the next time they are in your area, we will bypass your residence so as not to disturb you. Please let me know if you are receiving calls at any other numbers and I would be happy to put those on the list as well. We apologize for your inconvenience

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
None of the information on this form was filled out by me or my wifeThe sales person that came to my home filled out this informationAs I stated previously I was very clear that I would be paying cash and did not want my credit history runI asked him if he was running my credit and he replied that he was only verifying that I was the home ownerI did not find out until a couple of days later that he a had actually run the report
Regards,
*** ***

Upon receiving email notification from the Revdex.com regarding *** *** request, we immediately added his information to our Do Not Call List with the phone number that he provided. We have also added his address to our internal Do Not Knock List so that the next time we
are in his neighbor, we will not disturb him. Thank you for bringing this to our attention

Two Paramount Builders reps came out to my house to talk to my husband and I about a total siding, windows, trim, gutters, etc jobAfter a compiled total of about hours together, we FINALLY got to pricingTheir price was nearly $50K higher than another quote that we got and was over $30K higher then the highest other quote we receivedAs if that wasn't bad enough, one of the reps called his boss to see if they could get approval to at least get closer to some of the other quotesThis guy, *** *** (apparently a General Manager), proceeded to scream, curse, and berate this employee while the guy was standing in my home It was so bad and so loud that the employee was standing on one end of my table and my husband (who was on the other end) could hear every single wordI am so disgusted at the unprofessional behavior of this guy, ***Let's put it this way: Paramount could offer to beat the price of every quote we've received so far and I would still tell them to get lost based solely on the actions of this one poor performing "manager"

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I sent the reject offer before I had written my responseMr*** response is completely not trueNor has he called me or left me any messagesThe gentleman who replaced my kitchen windows had asked me what would I consider to be fair for them to do for all my troublesHe suggested a new roof I had said I do not want Paramount Builders to do any more work for meWhen I had spoke with one of the gentlemen from the manufacturer he had said that they were going to take off some of the money I had owed that I would need to speak t oMr*** about thatWhen I spoke to him about that he said he new nothing about thatI would like to add that Mr*** is not a honest man in his response to my complaint

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
On April 17, 2014, I filed a complaint with the Revdex.com concerning Paramount Home Builders and their sales contractorsI asked to be placed on the Do Not Call/Knock listSince then, we have had Paramount Sales Reps knock on our door three times and they are canvassing the neighborhood again tonightEach time I tell them we are on the Do Not Knock list and the reps canvassing have no idea what this is, nor do they have any list telling them houses at which not to knockThis is harassment
I would like Paramount to stop sending their Reps to my door

This information was received in our offices on Thursday, July 31, 2014. I would like to thank *** *** for bringing this matter to my attention. We always welcome feedback concerning how our employees conduct themselves in the field. I have researched your information and
did find that, indeed, you set an appointment with us for a demonstration of our products at the end of 2013. Our records indicate that your evening phone number that you provided has already been added to our Do Not Call list. Please accept our apologies for disturbing you at your home. We have added your address to our company's "Do Not Knock" list so that the next time they are in your area, we will bypass your residence so as not to disturb you. Please let me know if you are receiving calls at any other numbers and I would be happy to put those on the list as well. We apologize for your inconvenience

We certainly apologize for the homeowners interpretation of our Sales tactics. While we strive very hard to have happy encounters with all of our clients or potential clients, there is the opportunity for someone to have an opinion of "High Pressure". Paramount offers homeowners the
opportunity to participate in reduced pricing off of our established and Published prices when and if, it is something they can decide on in the first meeting. This is no different then companies doing "Black Friday Sales" or "This weekend Only" pricing. The customer is afforded the opportunity to participate in the discount or not participate. The strategy allows us to visit more property owners in a shorter amount of time, and with less frequent needs to see the customer on multiple occasions to earn their business, and therefore gives us an opportunity to allow for special pricing. Not every homeowner can make that decision, and some don't. We completely respect the customers right to decide or not decide. As this homeowner stated, it was $20k less then regular retail. Most in home demonstrations require a presentation of the products and measuring of the area. It I not uncommon for this to easily take minutes to do.The property owner should have been left with a statement of the pricing, which we honor for days after the visit. If the complainant wishes to have a follow up call from me please let me know

Thank you for taking the time to make us aware of your situation.  I have researched your information and have placed the phone number you provided on our Do Not Call List effective Tuesday, October 21, 2014.  If you are receiving phone calls on any other number, please feel free to...

forward that information to me as well, and I will see that the numbers are added.  In addition, I have placed your address on our internal Do Not Knock list so as not to disturb you the next time we are in your area.  Please accept our apology for any inconvenience.
Respectfully,
[redacted]
Vice President of Administration