Russ Rodriguez Roofing

1.     1.
 Sales person came to my home for quote for windows…This [redacted] him
off.As I discussed with you after I left the [redacted] residence on
11 APR 2016 at approximately 9 PM, I did not measure or leave a price because
Mrs. [redacted] wanted to speak with her workplace...

about pulling a loan from her
401k Plan. She informed me that her current loan would be paid off by JUL 2016.
I suggested that they go ahead and start the project and based upon their
credit, potentially I may be able to put a 90 day deferment on the payments in
order to meet her need to pay off the current loan. She agreed and asked that
she speak with her workplace about doing the loan again and also doing further
research of the product. I agreed and I rescheduled.I then showed up as scheduled at 6 PM on 12 APR 2016. They
directed me to a pamphlet that was printed out that had ‘Paramount Windows’ on
it. I explained to them that our company name was Paramount Builders, but we do
not have our own line of window and that our window was from the Preservation
line from AMI. They understood and I moved on. As I started to measure, Mrs.
[redacted] stated that she would not be doing anything until July and I then stopped
measuring. She kept asking me to leave her a final price that would be good
until July. I informed Mr. and Mrs. [redacted] that I would be more than happy to
leave them with a price that would be good for 90 days, but it would be
‘retail’. I explained that because of the nature of the marketing funds being
first come first serve; I could not in good conscious leave them with a price
that I would not be able to honor. She expressed multiple times that she did
not understand why I could not give her that price. I explained that if I did,
then she would expect that price later on and I would feel dishonest if I could
not honor it. Yes, the conversation did change. She went back on what she
said she was going to do, which was if her workplace said yes to giving her
another loan after July, she would go with my plan. The conversation took a
more serious turn because of the nature of the conversation. I did not become
angry or upset. I explained everything as I was supposed to, but did refuse to
give the price. As I was getting ready to leave, they said that they would be
calling us back and wanted me to come back specifically. I told them that would
be fine, but it may or may not be me the next time.2.     2.
 He first stated he can’t understand…African American’s take your
business elsewhere.During the initial warm up on 11 APR 2016 and throughout the
night we talked about their son being in the military, my being in the
military, and my father. One of them had made a statement about kids these days
and I made a comment in return. I said that specifically my generation, I felt
were split in two and I called this the Age of Entitlement. I said that one
half of my generation felt entitled to everything and didn’t want to work for
anything. I said that the other half of my generation were the epitome of the
American Dream, work hard, and lead great lives, much like her son and myself.
I applauded their son for choosing to become a part of the United States
Military. I did state that I didn’t understand why some people felt as if they
didn’t have to work for anything.Somewhere along the line, slavery was brought up. 
There was a brief political conversation talking about the Black Lives Matter
movement and being slaves to the Government. All I said about the matter was
that history states that over 100 years ago Slavery did indeed happen, but there
were Black slaves, White slaves, and Asian slaves. Even some of my Asian
ancestors were slaves, but it did not happen to me personally and therefore
doesn’t and shouldn’t effect me. On the subject of food stamps and welfare,
when it was brought up, all I said was that it was brought about to help people
in need and serves a great purpose, but some people do take advantage of these
government programs.  I do not believe that I said anything to personally
belittle or insult the Masons. I feel very sad that I have and would like to
apologize for that fact.3.     3.
 Next, my husband was wearing a t-shirt…need dollars from any one
of FAITH.I can neither confirm nor deny what Mr. [redacted] was wearing on
the night of 11 APR 2016. I did not pay attention to the clothing whatsoever.
We did have a small conversation about church and Christians. It was stated
that some people go to church and act a certain way and then leave and act a
different way. All I said on the subject was that I was a devout Catholic and I
have witnessed people that do that. As far as homeless people, when the subject was brought up,
I stated that I believed that there are able-bodied homeless people that refuse
to find work for one reason or another. Mr. [redacted] stated that whenever a homeless
person asks him for money he takes them to a store a buys them a loaf of bread
and some peanut butter and jelly. I stated that I will often offer to buy them
a hot dog or something else to eat, but if they refuse, I refuse to give them
any money if they will not give me a reason for needing it. That
is my explanation of the events that transpired between 11 APR 2016 and 12 APR
2016. I am very surprised that this has happened. I thought that we had a great
warm up and throughout the night we were all laughing and smiling. At no point
did I even have the perception that anyone was feeling belittled or offended. I
apologize that this has happened and I have learned my lesson about speaking of
sensitive issues, even when brought up by the potential customer. I
would like to thank you for standing up for me today. How Mrs. [redacted] depicted
my actions was not at all an accurate description of my character and how I
conduct myself in a potential customer home. It truly honors me to know that
you think so highly of me in how you defended me. Again,
I understand that this was neither needed nor necessary, but I wanted a chance
to defend myself and paint a clear picture about what happened. Please let me
know if you need anything else. Thank you.

[redacted]
Thank you for bringing this to my attention.  The phone number that you provided has been added onto our Do Not Call List effective Tuesday, November 4, 2014.  If there are any other numbers that we are calling, please feel free to provide those to me so that they can be...

added as well.  In addition, we have added your address to our Do Not Knock list so as not to disturb you when we are in your neighborhood.  Please accept our apology for an inconvenience this may have caused you.
[redacted]

[redacted]Thank you for taking the time to bring this to my attention.  I recall handling this for you back in April and thought that it had been taken care of by adding your address to our internal Do Not Knock list, but obviously, that is not the case.  I have reached out to both Canvass Managers that cover your neighborhood and spoken to both of them concerning the severity of your situation, and their lack of attention to your wishes.  They have assured me that your doorstep will not be breached in the future.  Should that not be the case, and someone else comes on your property, I can only request that you contact me immediately at [redacted] and I will see that the matter is handled internally with both the employee and manager in charge.  Please accept our sincere apologies.

Please accept our apologies for not completing your request to be added to our "Do Not Call" list.  Upon receiving this information via email on Friday, January 23, 2015, I went directly to the marketing department on that same day and gave them your information to be added to our...

list.  I sincerely hope that the calls have stopped by now.  Your address has been added as well, so as not to disturb you the next time we are in your neighborhood.  We do continuous training in our marketing department so that situations such as yours do not happen and I will take this up with them immediately.  Should you happen to be contacted by anyone else from our company, I respectfully request that you contact me personally so that I can research the source and handle appropriately. Thank you for bringing this information to our attention.

Revdex.com spoke with Mr. [redacted] of the business regarding this complaint. At the time Mr. [redacted] received the complaint from the Revdex.com, it was the first time the business was made aware of the consumer’s concerns. Mr. [redacted] stated these items were ordered in June of 2015 but due to...

delays caused by the customer’s ongoing medical appointments and several rescheduled appointments due to bad weather conditions, the project had not been installed. The installation was scheduled for March 24, 2016.  The company was unaware that the customer had any concerns with the materials conditions until they received the Revdex.com notification.During the time the materials were maintained in the company’s warehouse, over the period of July 2015 to late March 2016, the materials had been moved several times and may have unknowingly been damaged.  All materials are enclosed in cardboard boxes, the storm doors had become bowed from standing against the wall at an angle for such a long period of time, the Garden Window also appears to have suffered a stress crack.  After becoming aware of the problem, the company contacted and spoke with the customer directly,  the business has agreed to have all products remade and reinstalled for this customer.

[redacted]
Thank you for bringing this to my attention.  The phone number that you provided has been added onto our Do Not Call List effective Tuesday, November 4, 2014.  If there are any other numbers that we are calling, please feel free to provide those to me so that they...

can be added as well.  In addition, we have added your address to our Do Not Knock list so as not to disturb you when we are in your neighborhood.  Please accept our apology for an inconvenience this may have caused you.
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A company representative contacted me. He blamed the experience on his sales person stating he had been suspended. He then used emotion based arguments that my complaint would hurt his employees. That conversation does not match this response at all. the price was quoted verbally as $55k. Then the act no price was $30k. That isn't a discount  it is a high pressure tactic. And that is my complaint. I expect that to be acknowledged.
Regards,
Scott F[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

[redacted]  [redacted]VP of Operations, Paramount Builders, Inc.To: Revdex.com, Attn[redacted]Date:  May 28, 2015Subj:  COMPLAINT[redacted] Mrs. [redacted] entered into...

a contract with Paramount Builderson February 6, 2014 to replace 7 windows at her property located inFredericksburg, Virginia.  Mrs. [redacted]order was to replace 7 window units, and she asked for financing from one ofthe lenders who we work with.  Her loanrequest was processed and she signed approval papers for the loan on February12, 2014, with no down payment.Her file was then assigned to the Production Department ofParamount Builders and it was issued to one of our window installationteams.  This crew contacted Mrs. [redacted]and scheduled a premeasure of the units being replaced for February 19th,2014.  Her window order called for 7double hung units with a grid pattern specifically generated by the orderingsystem based on the size of the units.  Her windows were ordered on February 20th,2014 and were scheduled to be received at our facility in [redacted] onMarch 5th, 2014.  Mrs. [redacted]was contacted on March 3rd, 2014 to set up an installation date forMarch 5th, 2014, which she agreed to.  She called back on March 4th andstated that she had to reschedule the installation date due to her workschedule and a new installation date of March 14, 2014 was scheduled.On March 14th, 2014 our installation team arrivedas scheduled and installed the windows per the agreement.  At some point Mrs. [redacted] questioned thegrid pattern in her replaced units, stating that she was under the impressionthat the grid pattern in her new windows would match the grid pattern that wasin her original windows.  It was pointedout to her that she had signed an order form stating computer generated patternselection, based on the size of the units. Paramount Builders, in an effort to satisfy Mrs. [redacted] elected at thattime to order all new sashes with the her preferred grid pattern, and informedMrs. [redacted] to hold her Certificate of Completion (a form required by thelending institution financing her project to be signed and completed by thecustomer before Paramount Builders will be paid) until the sashes were replaced.  The sashes were received and replaced withthe correct grid pattern on April 6, 2014, at which time Mrs. [redacted] signedher Certificate of Completion and a Customer Survey of Satisfaction that thejob was complete and she was satisfied with the installation and products.  Please note that this was not two months tohave the correct sashes replaced, this was three weeks from the originalinstallation date of March 14th to April 6th, 2014.Mrs. [redacted] contacted our office in August of 2014 stating thatshe believed that there was something wrong with her windows, that she believedshe had water in between the glass, and that she was now unsatisfied with someof the caulking that was done, stating that the caulking was cracking.  It is not uncommon for caulking to set andcrack over a six month period, but we issued a service ticket to the ServiceDepartment and an inspection was scheduled to have the windows inspected on September24th, 2014.  The appointmentwas scheduled at 5:00 p.m. to accommodate Mrs. [redacted].  Our Service Department Technician normallyends his shift at 3:30 (Side note:  in February2014 our manufacturer changed the glass glazing bead on all windows from theinterior to the exterior, Mrs. [redacted] were of the new style with the glazingbead on the outside.)  On September 24th, 2014 our Service technicianmet with Mrs. [redacted] and noted that there seemed to be what appeared to bemoisture (a small amount of condensation) in between the glazing bead and theglass, but it could not be determined if it was actually inside of the glasspack or between the glazing bead and the outside surface of the glass.  A decision was made to err on the side ofcaution and have the sashes replaced under warranty.  The caulking had simply dried and cracked andwas reapplied at this appointment.  Also,all locks were inspected and found to be in proper working order.  The sashes that were removed were sent backto the manufacturer to inspect and determine if in fact they had seal failureon the glass packs.  Not one of the glasspacks failed an inspection and were all found to be properly hermeticallysealed in compliance with ASTM requirements.In lieu of Mrs. [redacted] concerns she was asked to keep aneye on her windows and to let us know if there was any further concerns, and weinstalled two windows, which she was not contracted to have replaced, free ofcharge for her inconvenience.Mrs. [redacted] contacted us in November of 2014 and statedthat she once again believed that the sashes were allowing water to seep in.  I personally spoke with Mrs. [redacted] onnumerous occasions and after several calls and conversations before finallyagreeing to have myself and a manufacturing representative inspect thewindows.  Upon inspection both themanufacturers rep and I believed that the water droplets she was experiencingwere in between the exterior glass glazing and the outside glass surface andthat the windows were performing properly. Mrs. [redacted] disagreed adamantly and demanded that they bereplaced.  Both the rep and I tried toexplain to her that the windows were functioning properly and that they did notneed to be replaced.  Mrs. [redacted]refused to accept this and demanded they be replaced again.  An agreement was reached that the sashes would be replaced,the sashes removed would be sent back to the plant and be tested for sealfailure, and if they came back as not being faulty we would no longer addressthis problem.  The sashes were orderedfor the windows in which water was evident, and have been replaced.  The sashes that had been sent back came backwith absolutely no failures of any kind.The kitchen window and the bathroom windows were not part ofthe conversation and based on the fact that all other sashes that we have sentback have been tested and found not to be faulty, it is our position that theydo not need to be replaced.Mrs. [redacted] has continually complained about having to taketime away from her employment to deal with the sash problems and on severaloccasions has demanded a refund for the windows.  I explained to her that Paramount Builders isnot the manufacturer and any refund possible would have to be a decision madeby the manufacturer based on the facts of the situation.  I discussed this with our manufacturer, andlike me, they do not believe that she is owed any type of financialconsideration considering all the sashes were tested and not faulty, and thefact that she received two completely installed windows at no charge.    It is the believe of Paramount Builders and the manufacturerthat her windows are installed to the requirements of the manufacturer and thebuilding industry in general, and that based on the fact that ParamountBuilders and the manufacturer have gone above and beyond and replaced thesashes in the windows three separate times, and provided two additional windowsat no cost to her at all, that she has been more than fairly compensated forany inconvenience.Mrs. [redacted] does have a Lifetime, non-proratedmanufacturer’s warranty on her windows and can contact the manufacturer for anyreplacement parts ever needed.  Herwarranty covers the materials not the labor, she would be responsible for anyfuture labor demands related to her windows. I have attempted to contact Mrs. [redacted] regarding hercomplaint but has of today I have not received a return phone call.  Please feel free to contact me with anyadditional questions or if you need clarification on any item. Thank you, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I categorically
refuse to accept Mr. Bob S[redacted] (representing Paramount Builders) rebuttal
as complete and accurate for the following reasons:
 
- First,
I restate my initial claim that Paramount Builders uses misleading, deceitful,
and high-pressure sales tactics to coerce possible clients into buying their
products.
 
- Second,
while [redacted] does not offer the Timberline Ultra HD® Lifetime High Definition® Shingles, they offer the Timberline HD® Shingles. 
–I implore any interested parties to visit the GAF website to compare
the significant differences in
specifications between the two products. However, all other components of the GAS
roofing system ARE identical (again, please feel free to verify for yourself on
the GAS website); and, therefore, do not justify the significant price
difference.
 
- Third, regardless the hyperbolic “we are the best
and install the best” rigmarole, the product offered by Paramount Builders is literally
double the cost of [redacted], who offers very similar products and a good warranty.  Let me be clear: the quote of $[redacted] (the salesman
magnanimously came down from his first stated price of $[redacted]) for a 1,600
square foot roof was more than double [redacted] bid.  So if in the very unlikely occurrence that
[redacted] installed my roof incorrectly and then completely refused to fix or
repair it in accordance with their warranty, then I could still pay for an
entirely new second roof all for the price quoted by Paramount Builders.
 
-Fourth, the impetus for setting up a consultation
with Paramount Builders, a $[redacted] discount, was
conveniently overlooked in the final price.
 
-Fifth, the Vice President of Sales for Paramount
Builders did come to my house after I filed a complaint to the RevDex.com.  At that time we discussed many
issues, such as the fact that one of his sales representatives was patronizing
and condescending when I went to their office to cancel my contract—apparently
it is very hard for a layman to use a tape measure and basic arithmetic to
determine the actual square footage
of a roof.  Another topic we discussed
was how his measurements were different than those of the initial
salesperson by 600 square foot. I
also noted that the difference between the two measurements would have cost me several
thousand dollars, and I would have been none-the-wiser if I had not cancelled
my contract.  To this, the Vice President
of Sales had no justifiable response. 
The thing we did not discuss, however, which really stood out to me, was
an apology. There was no apology for
wasting my time, or for the initial bid that was, by his own recognition, too
high; not for the errant and inappropriate sales representative; not a single
apology in the 40 minutes we stood on my driveway discussing how unsatisfied I
was with the entire experience. 
 
-Finally, I find it laughable and slightly ironic
that Mr. Bob S[redacted], Vice President of Operations for Paramount Builders,
took the time to write a rebuttal to my complaint. I say this because before I
ever considered writing a complaint to the Revdex.com, I took the time to attempt to
contact him (literally the same person) via telephone to resolve the afore
mentioned issues.  Apparently, he was too
busy to take the call or to even to return one of the two messages I left for
him.
 
Regards,
[redacted]

We certainly apologize for the homeowners interpretation of our Sales tactics.  While we strive very hard to have happy encounters with all of our clients or potential clients, there is the opportunity for someone to have an opinion of "High Pressure".  Paramount offers homeowners the...

opportunity to participate in reduced pricing off of our established and Published prices when and if, it is something they can decide on in the first meeting.  This is no different then companies doing "Black Friday Sales" or "This weekend Only" pricing.  The customer is afforded the opportunity to participate in the discount or not participate.  The strategy allows us to visit more property owners in a shorter amount of time, and with less frequent needs to see the customer on multiple occasions to earn their business, and therefore gives us an opportunity to allow for special pricing.  Not every homeowner can make that decision, and some don't.  We completely respect the customers right to decide or not decide.  As this homeowner stated, it was $20k less then regular retail.  Most in home demonstrations require a presentation of the products and measuring of the area.  It I not uncommon for this to easily take 90 minutes to do.
The property owner should have been left with a statement of the pricing, which we honor for 90 days after the visit. 
If the complainant wishes to have a follow up call from me please let me know.

Paramount Builders visited [redacted] on April 7, 2014 after they set an appointment for a demonstration and price quote of our siding products.  Two representatives from our company were sent on the appointment.  After finishing our demonstration, the customer decided to...

move forward and sign a contract for siding replacement on their home.  Since we do not ask for payment in full before ordering and materials or starting projects, it is our normal procedure to conduct a credit investigation to insure credit worthiness for final payment.  During the appointment, information was obtained in order for us to do this investigation. The customers both signed an Authorization to Release Information which clearly states that they are authorizing us to pull their personal credit report.  Upon receiving this complaint, we researched the sale with our Dispatch Desk and the sales representatives involved.  The representatives told us that after they called the information into Dispatch, [redacted] indicated that he did not want his credit pulled.  They explained to him that it had already been done and the customer still proceeded with the contract.  We were very surprised to receive this complaint.  It is normal policy for our customers to be fully aware that a credit investigation will be conducted.  We sincerely apologize for any misunderstanding and/or miscommunication that may have taken place.  Unfortunately, we do not have the authority with the credit bureau to remove anything from your personal credit  report.

Paramount Builders would like to respond to the complaint filed by this homeowner. On January 18, 2017 we did have an appointment with this home owner.  After going through a thorough walk around of the property, a presentation of our products and company, this property owner wanted to...

receive a price for a new Timberline High Definition Shingle Ultra, the shingle style is NOT available through [redacted] or [redacted], as it is an ULTRA product, nor can it be purchased by a home owner through [redacted] or [redacted].  [redacted] and [redacted] do offer the regular Timberline HD shingles, but not the Timberline HD Ultra, which is 53% thicker than the regular HD Shingle.  For good measure this was confirmed on Friday January 27, 2017 with the local GAF Manufacturing rep, Mike Z[redacted], based in [redacted] Timberline HD Ultra is available only through MASTER ELITE qualified distributors, the warranty, which is known as a Golden Pledge also cannot be offered by [redacted].  Therefore the home owner is incorrect in his statement “which is comparable in every way (exact same materials and warranty)” however, the homeowner can purchase regular Timberline HD shingles from [redacted], with a standard 15 pound felt underlayment. We do not use the felt underlayment, instead we use a product known as Deck Armor.  Paramount Builders installs roofing system in accordance with the guidelines established by GAF Manufacturing to meet very stringent standards in order to be able to offer our property owners the best roof warranty in the business.  Our installers are factory trained and certified every 12 months.  Our roof systems include products that cannot be purchased by regular contractors from [redacted].  In addition, our roofs are subject to random inspections by GAF Inspectors for compliance.  [redacted] and [redacted] do not have an inspection process. Therefore the pricing was not inflated, and this customer is comparing two different products, with two different warranties.  He is correct that using a standard architectural shingle with 15 pound felt underlayment would typically run between $[redacted] with most big box retailers.  The installation would be done by a third party installation company who has never seen the home until the day they arrive to install it.  All of our projects are thoroughly vetted by the installation crew ahead of the installation to eliminate any issues arising during the installation. In closing I would like to address the three key components of the complaint:  The price was not inflated, in fact the price was in line with most nationally recognized roofing firms.  We are not a single guy in a pick-up installing roofs.  We are a state wide company who installs the very best products available in the industry and offers the longest warranty of any roofing manufacture.  Therefore, we believe in being paid for the expertise, high quality materials and quality of our installation. In fact, most roofs installed by Paramount Builders can be completed in one day versus the small, locally owned guy in the pick-up truck who takes two to three days. The Sales person DID NOT falsely advertise our company by stating we have superior products over any competitor.  The rep showed the property owner what products are available in the market from us, as well as others, and what we do differently than the rest to insure a properly installed roof that will stand up to the warranty that backs it.  A warranty that covers material and labor for the next ** years, backed by the world’s largest roofing products manufacturer. All companies use coupons, sales and discounts to incentivize customers to take action.  Our discounts are offered to all of our customers on the first visit.  If we have to visit a customer more than once then the discounts are not offered.  We believe that by maximizing the number of people we see one time, instead of visiting the same folks multiple times, enables us to be able to offer discounts to reward those who can make a decision and move forward.  If they can’t make a decision, for whatever reason, we offer a quoted price that is honored for 30 days. The $[redacted] may have been overlooked, or it may have been combined with a larger discount.  I will have to discuss that with the individual rep.  Mr. [redacted] contacted our Sales office by telephone and email to alert us that he wanted to cancel his contract.  He also came into the office to deliver his cancellation in person.  At no time was he told that he couldn’t cancel.  In fact, the company receptionist kindly thanked him for alerting us and informed him of how the cancellation would be handled and let him know that his down payment would be reimbursed [redacted]%. The customers desired Settlement is that his complaint be filed for all consumers interested in researching or evaluating Paramount Builders.  It is our believe that Mr. [redacted] was given a fair and honest estimate, and he may not completely understand the different products that Paramount Builders was using on his proposed project, and therefore he could not accurately compare our materials and services to another company of similar experience or reputation. Our Vice President of Sales met with the home owner on Wednesday January 25th and confirmed the cancellation and informed him that his down payment check had not been deposited and would be returned via the [redacted] from our corporate office in [redacted]In closing, I am sorry to hear that there was confusion on the product this homeowner was reviewing.  Paramount Builders takes great pride in offering only the very best materials the industry has to offer, and the very best installers to install it.  While we certainly do not apologize for our pricing we would happily honor the pricing if this property owner would like to reconsider. If I can be of any further assistance please do not hesitate to contact me directly. Regards, Bob S[redacted]Vice President of Operations

The customer stated that after this complaint was filed this was resolved and the form was returned and the business apologized.

Revdex.com spoke with Mr. [redacted] of the business regarding this complaint. At the time Mr. [redacted] received the complaint from...

the Revdex.com, it was the first time the business was made aware of the consumer’s concerns. Mr. [redacted] stated these items were ordered in June of 2015 but due to delays caused by the customer’s ongoing medical appointments and several rescheduled appointments due to bad weather conditions, the project had not been installed. The installation was scheduled for March 24, 2016.  The company was unaware that the customer had any concerns with the materials conditions until they received the Revdex.com notification.
During the time the materials were maintained in the company’s warehouse, over the period of July 2015 to late March 2016, the materials had been moved several times and may have unknowingly been damaged.  All materials are enclosed in cardboard boxes, the storm doors had become bowed from standing against the wall at an angle for such a long period of time, the Garden Window also appears to have suffered a stress crack.  After becoming aware of the problem, the company contacted and spoke with the customer directly,  the business has agreed to have all products remade and reinstalled for this customer.

1.     1.
 Sales person came to my home for quote for windows…This [redacted] him
off.As I discussed with you after I left the [redacted] residence on
11 APR 2016 at approximately 9 PM, I did not measure or leave a price because
Mrs. [redacted] wanted to speak with her workplace about...

pulling a loan from her
401k Plan. She informed me that her current loan would be paid off by JUL 2016.
I suggested that they go ahead and start the project and based upon their
credit, potentially I may be able to put a 90 day deferment on the payments in
order to meet her need to pay off the current loan. She agreed and asked that
she speak with her workplace about doing the loan again and also doing further
research of the product. I agreed and I rescheduled.I then showed up as scheduled at 6 PM on 12 APR 2016. They
directed me to a pamphlet that was printed out that had ‘Paramount Windows’ on
it. I explained to them that our company name was Paramount Builders, but we do
not have our own line of window and that our window was from the Preservation
line from AMI. They understood and I moved on. As I started to measure, Mrs.
[redacted] stated that she would not be doing anything until July and I then stopped
measuring. She kept asking me to leave her a final price that would be good
until July. I informed Mr. and Mrs. [redacted] that I would be more than happy to
leave them with a price that would be good for 90 days, but it would be
‘retail’. I explained that because of the nature of the marketing funds being
first come first serve; I could not in good conscious leave them with a price
that I would not be able to honor. She expressed multiple times that she did
not understand why I could not give her that price. I explained that if I did,
then she would expect that price later on and I would feel dishonest if I could
not honor it. Yes, the conversation did change. She went back on what she
said she was going to do, which was if her workplace said yes to giving her
another loan after July, she would go with my plan. The conversation took a
more serious turn because of the nature of the conversation. I did not become
angry or upset. I explained everything as I was supposed to, but did refuse to
give the price. As I was getting ready to leave, they said that they would be
calling us back and wanted me to come back specifically. I told them that would
be fine, but it may or may not be me the next time.2.     2.
 He first stated he can’t understand…African American’s take your
business elsewhere.During the initial warm up on 11 APR 2016 and throughout the
night we talked about their son being in the military, my being in the
military, and my father. One of them had made a statement about kids these days
and I made a comment in return. I said that specifically my generation, I felt
were split in two and I called this the Age of Entitlement. I said that one
half of my generation felt entitled to everything and didn’t want to work for
anything. I said that the other half of my generation were the epitome of the
American Dream, work hard, and lead great lives, much like her son and myself.
I applauded their son for choosing to become a part of the United States
Military. I did state that I didn’t understand why some people felt as if they
didn’t have to work for anything.Somewhere along the line, slavery was brought up. 
There was a brief political conversation talking about the Black Lives Matter
movement and being slaves to the Government. All I said about the matter was
that history states that over 100 years ago Slavery did indeed happen, but there
were Black slaves, White slaves, and Asian slaves. Even some of my Asian
ancestors were slaves, but it did not happen to me personally and therefore
doesn’t and shouldn’t effect me. On the subject of food stamps and welfare,
when it was brought up, all I said was that it was brought about to help people
in need and serves a great purpose, but some people do take advantage of these
government programs.  I do not believe that I said anything to personally
belittle or insult the Masons. I feel very sad that I have and would like to
apologize for that fact.3.     3.
 Next, my husband was wearing a t-shirt…need dollars from any one
of FAITH.I can neither confirm nor deny what Mr. [redacted] was wearing on
the night of 11 APR 2016. I did not pay attention to the clothing whatsoever.
We did have a small conversation about church and Christians. It was stated
that some people go to church and act a certain way and then leave and act a
different way. All I said on the subject was that I was a devout Catholic and I
have witnessed people that do that. As far as homeless people, when the subject was brought up,
I stated that I believed that there are able-bodied homeless people that refuse
to find work for one reason or another. Mr. [redacted] stated that whenever a homeless
person asks him for money he takes them to a store a buys them a loaf of bread
and some peanut butter and jelly. I stated that I will often offer to buy them
a hot dog or something else to eat, but if they refuse, I refuse to give them
any money if they will not give me a reason for needing it. That
is my explanation of the events that transpired between 11 APR 2016 and 12 APR
2016. I am very surprised that this has happened. I thought that we had a great
warm up and throughout the night we were all laughing and smiling. At no point
did I even have the perception that anyone was feeling belittled or offended. I
apologize that this has happened and I have learned my lesson about speaking of
sensitive issues, even when brought up by the potential customer. I
would like to thank you for standing up for me today. How Mrs. [redacted] depicted
my actions was not at all an accurate description of my character and how I
conduct myself in a potential customer home. It truly honors me to know that
you think so highly of me in how you defended me. Again,
I understand that this was neither needed nor necessary, but I wanted a chance
to defend myself and paint a clear picture about what happened. Please let me
know if you need anything else. Thank you.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: Russ Rodriguez collected $400 dollars to purchase supplys needed to wrap soffets, facia, and eves with metal for 2 buildings. We have a contract, he finished the roof part and was paid. However he said he wanted to give the siding job to someone else but the contract is still with him. It has been almost 2 months and now NOBODY will even return my phone calls, There have been at least 5 phone calls in refrence to the siding and gutters getting done. During the roofing job the roof was left open on one side and we had a serious rain, which resulted in water coming in and shelves and work benches getting soaked along with everything that was on them. I threw out 8 bags of insulation. I now have birds living in the soffit that was left open by Mr. Rodriguez. I have offered to go pick up metal if it has been ordered and take the metal for payment but still no response to my phone calls. So now I just want the money back since I cant even get the respect of a call back. This should have ALL been completed by the end of August now we are headed to the middle of October and I still have no gutters and no siding on these 2 buildings.Desired Settlement: I have held up my end of this contract and all Im asking for is that the $400 be returned to me so I can hire someone who shows up and does the job the say they will do when they say they will do it.

Business

Response:

I, [redacted], am writing to reference the complaint against Russ Rodriquez Roofing. #[redacted] After hearing that Mrs. [redacted] wanted her money back, I gave her a call. This has been about 6 1/2-7 weeks ago now. I met with her at her time of convinience and issued her a check for refund. We spoke about everything and I apologized to her. I didn’t want her to think we were avoiding her in anyway. She told me she had called a few times (to ###-###-####) and no answer or response. She couldn’t understand why. I explained that we had just recently moved and the transfer of phone service had not yet taken place. Even though she had at earlier times called both mine and Russ’ cell phone #’s. I’m not sure why she didn’t try those also. She was understanding and seemed more upset as to the sub-contractor not showing up. I had let her know when speaking with her at earlier times (2) to call if the Sub had not shown up or called her back by the expected start date. I heard from her 1 time around early mid September and I told her I’d call and she said she would too. If he didn’t call her back she was to let me know. The next thing I know I’m hearing from others she’s upset & wanting her money back. As far as items inside her building getting wet…the roof was completely dried in with felt paper. The felt was secured, however, from where Mrs. [redacted] did’nt have gutters on the rain went in through there. She told me of the wet materials and I offered to pay her for them. She said it wasn’t necessary because water had came in before and the items weren’t that good. She didn’t really need them. Even when the roof was started there were no gutters. When I left Mrs. [redacted] was happy, smiling and we were laughing. Thank You, [redacted]