We are really sorry to have made you unhappy We are happy to remove your past due charges You never paid the current and past due bills that we were sending each month After six months you went automatically to the collections agent You state that you contacted us on April 1, May 1, and June – we’re guessing that you don’t remember the actual dates since we’re not open on Sundays In fact, I see in the notes that you contacted us in July to voice a concern and we agreed to give you $off your bill But none of that bill was ever paid either In fact, the last bill that you paid was in May of last year Since then, you’ve had us come out to provide service five times We completely understand when people are unhappy with services that they receive We wouldn’t want anybody to pay for a service that made them unhappy In fact, we’d want them to stop requesting five more services that make them unhappy And that rather than just ignore a bill that is being received month-after-month, address the issue before we are forced to relegate it to the collections agent.We are happy to clear your statement to have a zero balance, and to put this matter to rest for you once and for all
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] It's now July 21, and we have not received a response from the companyI just want a full refundWe paid $basically to have someone robbed the houseI don’t want to take further action but we will do so if needed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedTo the Revdex.com representative – To me, email/online form, what’s the difference the company was contacted It seems like this is turning in to “personal attacks”, back and forthYou as a Revdex.com representative don’t need thisSo, if I no longer hear from them, the matter is closedIf I do, you will be contacted Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Nice now to have your attention; as I was ignored before My email request to remove my name and address from Lloyd’s Pest Control was sent to [redacted] ; where I “clicked” Contact; filled out the online form with my name, address, etcAlso includedasking to remove my name and address in the box marked “other requests”; and “clicked” SubmitIt’s not my fault my request was not followed upNo, I do not have the date I did this I am NOT using the Revdex.com, as they are a creditable organizationIt doesn’t say much for Loyd’s Pest Control if you’re accusing me as being unreasonable and a liar You seemed to have a lot of time on your hands, so you may want to take that time and look into WHY my online request was ignoredIt was such a simple request to have my name and address removed from your mailing list I do not hurt the credibility of multiple companiesHowever, again you have all this time so if I do have a problem with another company, maybe you can assist me And finally, if I no longer receive further communications from you, that would be great! And, the complaint will be resolvedIf I do receive further communication from you in any manner, I will notify the Revdex.com Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Let me know when the mailing house knows for sure that my name and address has been removedThank you for your courtesy Regards, [redacted] ***
Dear Revdex.com Representative,I'm not even sure what this means.This person is not a customer - he has never done business with us.He states that he sent us an e-mail asking to be removed from our mailing list and then, when called to the carpet, the story changes and he states that he went to our website and filled out our online lead form and typed his info there He states that he doesn't know the date that he did this - nor does he offer a time range.We have stated in our response that within the next month, we will remove him from future mailings (the 4-week caveat is needed due to the fact that there could potentially be one more unstoppable mailing already in the hopper) He is rejecting this.Is this an individual with a valid ethical complaint against a company? We understand that a great many people don't relish receiving advertisements in their mailbox And we are happy to honor requests for removal We use a "scrub list" to delete individuals who solicit removal (I might suggest that Mr [redacted] consider using the free [redacted] app for ease in removing himself from the myriad mailings that he currently receives It is simple to use - requires no typing, no research, and no communication with the companies.)We feel that this complaint is a flagrant abuse of your system - the equivalent of calling the police about loud children playing at the park.It sounds like perhaps we need arbitration from the Revdex.com for final resolution of this case.Just like Mr [redacted] has intimated from his end, we, too, would very much like to cease all communication with him
We were mortified that your home was broken into This is a rare occurrence – when it happens, it makes the evening news We're stunned But we also feel a little bit like a guy who just sold you a new Ford You drove it off the lot, and somebody broke the window and stole your wallet Would you try to sue Ford for making windows of breakable glass? The bad guy here is actually the robber who broke into your home He went through a super-dense tarp, and then climbed through a window into a space filled with poisonous gas This is far more of a deterrent than a glass window It is a horrible violation of your space, and we feel terrible about it, too But all this stuff, by law, is spelled out in advance so that you as a homeowner can make whatever security arrangements you might deem necessary – surveillance cams, laptop computer monitoring, security guards – whatever you think best I understand that you want to blame somebody And you should But we’re not the right ones You state that we didn’t follow protocol, that we should have pinned your windows But the protocol, at that stage, is to keep the windows open in order to air out the home so that the gas can dissipate Look - we feel really bad about all of this And we are willing - if you are willing to follow some conditions - to refund you the entire $that you have paid us – and to wipe away the remaining $owed Our conditions for the resolution that you seek are the following: Your principle complaint is against the guy who robbed you – (1) please contact the Revdex.com and make certain that this complaint against us is deleted (not just “resolved” or “closed”) Also, (2) please agree to refrain from making any further accusations against Lloyd Pest Control regarding this matter Lastly, (3) understand and acknowledge that neither you nor Lloyd Pest Control has any further right or obligation relating to each other regarding this service or situation If you agree to comply with each of the three conditions set forth above, we will gladly refund you every penny you’ve paid and cancel the remaining debt As stated previously, we are happy to be a resource for you in your dealings with your insurance company, or for any other reporting needs that you deem appropriate Please let us know at your soonest convenience, [redacted]
I've spent two days looking into this matter We have a system in place to remove people from our mailing list I've checked into all of our public e-mail addresses and do not find a request from Mr [redacted] nor from anyone with his his address I've checked the equivalent of the SPAM folder - also, nothing.I did note, though, that in the past months, Mr***' address received exactly two postcards from us The time between the two postcards was six weeks.I'm really sorry I'm not certain what happened I can't imagine that Mr [redacted] is lying I mean, it would be crazy if Mr [redacted] is using the Revdex.com repeatedly, and to hurt the credibility of multiple companies just because he doesn't want any advertisements in his mailbox A reasonable person would clearly do what Mr [redacted] has stated that he has done, and write a message directly to the company asking to be removed from their mailing list.We would love to honor Mr***' request All that we request in exchange is that he provide the Revdex.com and us with a forwarded copy of the e-mail(s) that he sent us - which would include the date(s), and the embedded header information, and the e-address to which he wrote us - so that if there is any problem within our system, we can correct it immediately in order to protect other consumers from this potential problem in the future.In the absence of a response from Mr [redacted] that includes the forwarded e-mail(s) - which would automatically include the embedded header information for veracity - we would request that the Revdex.com dismiss this complaint immediately.In any case, Mr [redacted] and his address of [redacted] will be removed from our mailing list Though it appears that nothing further is slated to be sent from our company, it can take up to four weeks to purge any final mailing from the fulfillment house, after which time Mr [redacted] will receive no further communications from us
Thank you, Mrs***, for responding.It is terrible that a bad person - a burglar - broke into this home during the tent fumigation's aeration process We were all very sorry to learn that this occurred.We have been trying to figure out your connection to this property, since the name that we have on the contract is *** *** In fact, *** *** is the one who signed the contract to allow the company *** *** to perform the work *** *** is the one who also signed the acknowledgment addendum sheet that security is the sole responsibility of the customer *** *** is the one who informed us after the brethat he was glad that we had warned him to remove all valuables from the house, and that he did just that - removed all money, credit cards, and jewelry from the property We were told subsequently that $50,in purses and handbags were stolen from the house during the fumigation done by ***.It was terrible news to hear And we feel badly about it Nobody likes to learn that their neighbor or their customer was robbed.We and *** have made ourselves available to the San Diego Police Department for any further questions or clarifications They have not followed up with any further communication with us.You alluded to the fact that *** *** erred in leaving the second story windows open under the tarp - that you spoke with other fumigation companies who stated that this is not the industry standard For better or worse, *** represents the industry standard They perform nearly half of all fumigations conducted in this county They are the fumigation contractor for most every reputable termite inspection company in town Leaving the second story windows open for aeration is generally done in order to most fully vacate the Vikane gas for the safety of the home's occupants *** *** did not steal your purses Lloyd Pest Control did not steal your purses *** *** signed an acknowledgment warning that all valuables were to be removed from the property A bad person stole your purses That said, as a matter of goodwill, *** would like to offer a refund of the fumigation in the amount of $2, The home would still be entitled to the complete 3-year warranty This would leave *** *** with a remaining balance of $2,for the other repair work that was ordered.If Mr*** or the homeowners' insurance company requires additional copies of the signed security advisories and contract, we will be happy to make these available.We are very sorry that your family's home was was burglarized Please take the week to talk to your family and advisors, and consider whether this offer is an acceptable resolution.Sincerely,*** ***
Revdex.com:
I have asked ***, Customer Service Manager, for full refund. She refused my request saying that I had received great deal normally require months contract with $early termination fee. So, I informed her that I would file a complaint to Revdex.com. *** recognized the terms were not clearly communicated and agreed to cancel the contract upon my request.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***
We had already cancelled the customer's account, per the their request No refund had been sought (according to the detailed notes entered into the account by our manager) We are happy to refund the money per our standard "Money-Back" guarantee Not certain why this had to go to a
3rd party A check will be cut this Friday fulfilling everything that the customer requests I'm really sorry that in this case we were unable to satisfy the customer's wishes We had offered to send out a supervisor at no cost to assess the situation and fix the bug problem once and for all, but the customer declined our offer We wish Mr*** all the best
- *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes, I just received another postcard from them on August 8th2016.It's funny, when I filed with the Revdex.com, I remember the guy from theircompany making accusations, a "big stink", etc. and I let it go;but obviously my request was never taken care of
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
However, we have no record of any signed agreement which authorized Lloyd Pest Control to charge us a continuing monthly service charge for services provided on an "as needed" basis (which we did not need), nor did I agree to this verbally during my initial call. I specifically told them that I only needed a "one time" service performed, and did NOT want continuing coverage. I was told that the minimum agreement would be a six-month service @ $19.99/mo, which is ALL that I agreed to, no more. I made this very clear to the customer service agent at Lloyd's in San Marcos. I strongly suspect that I called from my cell phone or work phone to arrange for this service, so this may be why they cannot find my phone record. The charges were on a credit card that was seldom used in the past and is not currently being used, so this is why we did not check it until recently for past charges.
Regards,
*** ***
Thank you for notifying us! We had been contacted and were on site with the consumer helping to evaluate the situation immediately upon being notified of the break in. The body of the complaint has some inconsistencies with what we have been told, and learned at the job site, so we
will follow up and gather more information. At that time we will contact the customer and work to resolve the issue. We will plan on making contact with the consumer again by Friday, 7/17/15. Sincerely, *** ***, ***LLoyd Pest Control
We are happy as an offer of good faith to honor this customer's wishes and refund the entire $requested, covering four months of service.The customer signed an actual agreement for this specific service - and signed to authorize a monthly charge on a credit card that he provided us The
customer presumably chose this service because it was the least expensive service that we offer - and at $a month, it's the cheapest pest control coverage in all of California, and one of our most popular programs. I feel compelled to mention that if you sign up and give signed authorization for monthly charges for a gym member ship - or monthly insurance payment - and you don't use either for six months, you don't get your money back That's just how it works. I'm assuming that the customer has just forgotten the details of their initial purchase months ago And that he did not pay attention to the Lloyd Pest Control charge on his bank statement during each of the past months The original phone call that was made to our offices is definitely saved, but when a customer calls from certain cell phones or from a restricted number or from a business number showing a different caller ID, we can't always easily trace it backward to locate it But, for us, the recorded phone calls are just a back-up We require signed authorizations before any work is done, and we file a copy of all required documentations and authorizations with the State of California.I really regret that the customer is so upset with his experience It is my hope that this refund of the requested $fulfills the customer's desire for closure and fairness that he seeks The refund check will be sent in May to the customer address provided by the Revdex.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,To make it clear *** *** is my son and to point the blame at a customer for their house being burglarized is utterly ridiculousA total refund is warranted due this burglary by your employee(s)As previously stated YOUR employee *** was the ONLY person upstairs who bagged house hold items even ones that were not to be bagged (I checked and verified with other companies ONLY consumables needed to be bagged)He ONLY bagged the master bedroom which had was the location of the most burglarized spaceHe was in direct view and space of ALL the high end purses and other productIt's only obvious and your settlement is half of the total costThis is bad business practice and we will not settle for less than a full cost of servicesAlso it is upsetting that your manager who came to property after the burglary was reported try to blame it on the local homeless which SDPD clears denied was a possibilityPlease contact me via cell phone if you need to discuss this further
Thanks
Earlier today we provided the Revdex.com with a copy of our confidential 'scrub list,' a list of names that we provide the large, 3rd party mailing house to make sure that they exclude the listed individuals from any mailings that they do. Mr. [redacted] address was on the list. We do not own any mailing lists. Like most companies who advertise via direct mail in America, we depend upon a mailing house to provide data management, list provision, printing, and mailing. In the intervening hours since our private communication with the Revdex.com, the mailing house - [redacted] - has responded to our request for info confirming that they do indeed have the complainant's name on the scrub list that we provided them. They are further researching to see if and how this information might have been missed for the mailing that was reported by the complainant.There is no legal requirement to maintain a scrub list. We do this as a courtesy - because we do not want to send mail or messages to people who inform us that they do not want to receive them.It is neither illegal nor unethical to mail advertising messages. If it were, the USPS would allow you to opt out of bulk or 3rd rate mailings. They don't. The mailbox is federal property. Junk mail - odious as it may be - is what allows the postal service to exist. I don't mention this by way of excuse - Mr. [redacted] doesn't want to hear from us; we surely don't want to hear from him. We made this very clear to the mailing house last year when this first arose and we have made it very clear again today.More than anybody - except clearly Mr. [redacted] - we would love to not have this matter arise again. But I am curious, what is the Revdex.com's official position on a complaint made by a non-customer regarding an issue that is not in violation of any legal or ethical standards?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Let me know when the mailing house knows for sure that my name and address has been removed. Thank you for your courtesy.
Regards,
[redacted]
We were mortified that your home was broken into. This is a rare occurrence – when it happens, it makes the evening news. We're stunned. But we also feel a little bit like a guy who just sold you a new Ford. You drove it off the lot, and somebody broke the window and...
stole your wallet. Would you try to sue Ford for making windows of breakable glass?
The bad guy here is actually the robber who broke into your home. He went through a super-dense tarp, and then climbed through a window into a space filled with poisonous gas. This is far more of a deterrent than a glass window.
It is a horrible violation of your space, and we feel terrible about it, too. But all this stuff, by law, is spelled out in advance so that you as a homeowner can make whatever security arrangements you might deem necessary – surveillance cams, laptop computer monitoring, security guards – whatever you think best.
I understand that you want to blame somebody. And you should. But we’re not the right ones. You state that we didn’t follow protocol, that we should have pinned your windows. But the protocol, at that stage, is to keep the windows open in order to air out the home so that the gas can dissipate.
Look - we feel really bad about all of this. And we are willing - if you are willing to follow some conditions - to refund you the entire $458.32 that you have paid us – and to wipe away the remaining $916 owed.
Our conditions for the resolution that you seek are the following:
Your principle complaint is against the guy who robbed you – (1) please contact the Revdex.com and make certain that this complaint against us is deleted (not just “resolved” or “closed”). Also, (2) please agree to refrain from making any further accusations against Lloyd Pest Control regarding this matter. Lastly, (3) understand and acknowledge that neither you nor Lloyd Pest Control has any further right or obligation relating to each other regarding this service or situation.
If you agree to comply with each of the three conditions set forth above, we will gladly refund you every penny you’ve paid and cancel the remaining debt.
As stated previously, we are happy to be a resource for you in your dealings with your insurance company, or for any other reporting needs that you deem appropriate.
Dear Revdex.com Representative,I'm not even sure what this means.This person is not a customer - he has never done business with us.He states that he sent us an e-mail asking to be removed from our mailing list and then, when called to the carpet, the story changes and he states that he went to our website and filled out our online lead form and typed his info there. He states that he doesn't know the date that he did this - nor does he offer a time range.We have stated in our response that within the next month, we will remove him from future mailings (the 4-week caveat is needed due to the fact that there could potentially be one more unstoppable mailing already in the hopper). He is rejecting this.Is this an individual with a valid ethical complaint against a company? We understand that a great many people don't relish receiving advertisements in their mailbox. And we are happy to honor requests for removal. We use a "scrub list" to delete individuals who solicit removal. (I might suggest that Mr. [redacted] consider using the free [redacted] app for ease in removing himself from the myriad mailings that he currently receives. It is simple to use - requires no typing, no research, and no communication with the companies.)We feel that this complaint is a flagrant abuse of your system - the equivalent of calling the police about loud children playing at the park.It sounds like perhaps we need arbitration from the Revdex.com for final resolution of this case.Just like Mr. [redacted] has intimated from his end, we, too, would very much like to cease all communication with him.
We are really sorry to have made you unhappy We are happy to remove your past due charges You never paid the current and past due bills that we were sending each month After six months you went automatically to the collections agent You state that you contacted us on April 1, May 1, and June – we’re guessing that you don’t remember the actual dates since we’re not open on Sundays In fact, I see in the notes that you contacted us in July to voice a concern and we agreed to give you $off your bill But none of that bill was ever paid either In fact, the last bill that you paid was in May of last year Since then, you’ve had us come out to provide service five times We completely understand when people are unhappy with services that they receive We wouldn’t want anybody to pay for a service that made them unhappy In fact, we’d want them to stop requesting five more services that make them unhappy And that rather than just ignore a bill that is being received month-after-month, address the issue before we are forced to relegate it to the collections agent.We are happy to clear your statement to have a zero balance, and to put this matter to rest for you once and for all
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] It's now July 21, and we have not received a response from the companyI just want a full refundWe paid $basically to have someone robbed the houseI don’t want to take further action but we will do so if needed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedTo the Revdex.com representative – To me, email/online form, what’s the difference the company was contacted It seems like this is turning in to “personal attacks”, back and forthYou as a Revdex.com representative don’t need thisSo, if I no longer hear from them, the matter is closedIf I do, you will be contacted Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Nice now to have your attention; as I was ignored before My email request to remove my name and address from Lloyd’s Pest Control was sent to [redacted] ; where I “clicked” Contact; filled out the online form with my name, address, etcAlso includedasking to remove my name and address in the box marked “other requests”; and “clicked” SubmitIt’s not my fault my request was not followed upNo, I do not have the date I did this I am NOT using the Revdex.com, as they are a creditable organizationIt doesn’t say much for Loyd’s Pest Control if you’re accusing me as being unreasonable and a liar You seemed to have a lot of time on your hands, so you may want to take that time and look into WHY my online request was ignoredIt was such a simple request to have my name and address removed from your mailing list I do not hurt the credibility of multiple companiesHowever, again you have all this time so if I do have a problem with another company, maybe you can assist me And finally, if I no longer receive further communications from you, that would be great! And, the complaint will be resolvedIf I do receive further communication from you in any manner, I will notify the Revdex.com Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Let me know when the mailing house knows for sure that my name and address has been removedThank you for your courtesy Regards, [redacted] ***
Dear Revdex.com Representative,I'm not even sure what this means.This person is not a customer - he has never done business with us.He states that he sent us an e-mail asking to be removed from our mailing list and then, when called to the carpet, the story changes and he states that he went to our website and filled out our online lead form and typed his info there He states that he doesn't know the date that he did this - nor does he offer a time range.We have stated in our response that within the next month, we will remove him from future mailings (the 4-week caveat is needed due to the fact that there could potentially be one more unstoppable mailing already in the hopper) He is rejecting this.Is this an individual with a valid ethical complaint against a company? We understand that a great many people don't relish receiving advertisements in their mailbox And we are happy to honor requests for removal We use a "scrub list" to delete individuals who solicit removal (I might suggest that Mr [redacted] consider using the free [redacted] app for ease in removing himself from the myriad mailings that he currently receives It is simple to use - requires no typing, no research, and no communication with the companies.)We feel that this complaint is a flagrant abuse of your system - the equivalent of calling the police about loud children playing at the park.It sounds like perhaps we need arbitration from the Revdex.com for final resolution of this case.Just like Mr [redacted] has intimated from his end, we, too, would very much like to cease all communication with him
We were mortified that your home was broken into This is a rare occurrence – when it happens, it makes the evening news We're stunned But we also feel a little bit like a guy who just sold you a new Ford You drove it off the lot, and somebody broke the window and stole your wallet Would you try to sue Ford for making windows of breakable glass? The bad guy here is actually the robber who broke into your home He went through a super-dense tarp, and then climbed through a window into a space filled with poisonous gas This is far more of a deterrent than a glass window It is a horrible violation of your space, and we feel terrible about it, too But all this stuff, by law, is spelled out in advance so that you as a homeowner can make whatever security arrangements you might deem necessary – surveillance cams, laptop computer monitoring, security guards – whatever you think best I understand that you want to blame somebody And you should But we’re not the right ones You state that we didn’t follow protocol, that we should have pinned your windows But the protocol, at that stage, is to keep the windows open in order to air out the home so that the gas can dissipate Look - we feel really bad about all of this And we are willing - if you are willing to follow some conditions - to refund you the entire $that you have paid us – and to wipe away the remaining $owed Our conditions for the resolution that you seek are the following: Your principle complaint is against the guy who robbed you – (1) please contact the Revdex.com and make certain that this complaint against us is deleted (not just “resolved” or “closed”) Also, (2) please agree to refrain from making any further accusations against Lloyd Pest Control regarding this matter Lastly, (3) understand and acknowledge that neither you nor Lloyd Pest Control has any further right or obligation relating to each other regarding this service or situation If you agree to comply with each of the three conditions set forth above, we will gladly refund you every penny you’ve paid and cancel the remaining debt As stated previously, we are happy to be a resource for you in your dealings with your insurance company, or for any other reporting needs that you deem appropriate Please let us know at your soonest convenience, [redacted]
I've spent two days looking into this matter We have a system in place to remove people from our mailing list I've checked into all of our public e-mail addresses and do not find a request from Mr [redacted] nor from anyone with his his address I've checked the equivalent of the SPAM folder - also, nothing.I did note, though, that in the past months, Mr***' address received exactly two postcards from us The time between the two postcards was six weeks.I'm really sorry I'm not certain what happened I can't imagine that Mr [redacted] is lying I mean, it would be crazy if Mr [redacted] is using the Revdex.com repeatedly, and to hurt the credibility of multiple companies just because he doesn't want any advertisements in his mailbox A reasonable person would clearly do what Mr [redacted] has stated that he has done, and write a message directly to the company asking to be removed from their mailing list.We would love to honor Mr***' request All that we request in exchange is that he provide the Revdex.com and us with a forwarded copy of the e-mail(s) that he sent us - which would include the date(s), and the embedded header information, and the e-address to which he wrote us - so that if there is any problem within our system, we can correct it immediately in order to protect other consumers from this potential problem in the future.In the absence of a response from Mr [redacted] that includes the forwarded e-mail(s) - which would automatically include the embedded header information for veracity - we would request that the Revdex.com dismiss this complaint immediately.In any case, Mr [redacted] and his address of [redacted] will be removed from our mailing list Though it appears that nothing further is slated to be sent from our company, it can take up to four weeks to purge any final mailing from the fulfillment house, after which time Mr [redacted] will receive no further communications from us
Thank you, Mrs***, for responding.It is terrible that a bad person - a burglar - broke into this home during the tent fumigation's aeration process We were all very sorry to learn that this occurred.We have been trying to figure out your connection to this property, since the name that we have on the contract is *** *** In fact, *** *** is the one who signed the contract to allow the company *** *** to perform the work *** *** is the one who also signed the acknowledgment addendum sheet that security is the sole responsibility of the customer *** *** is the one who informed us after the brethat he was glad that we had warned him to remove all valuables from the house, and that he did just that - removed all money, credit cards, and jewelry from the property We were told subsequently that $50,in purses and handbags were stolen from the house during the fumigation done by ***.It was terrible news to hear And we feel badly about it Nobody likes to learn that their neighbor or their customer was robbed.We and *** have made ourselves available to the San Diego Police Department for any further questions or clarifications They have not followed up with any further communication with us.You alluded to the fact that *** *** erred in leaving the second story windows open under the tarp - that you spoke with other fumigation companies who stated that this is not the industry standard For better or worse, *** represents the industry standard They perform nearly half of all fumigations conducted in this county They are the fumigation contractor for most every reputable termite inspection company in town Leaving the second story windows open for aeration is generally done in order to most fully vacate the Vikane gas for the safety of the home's occupants *** *** did not steal your purses Lloyd Pest Control did not steal your purses *** *** signed an acknowledgment warning that all valuables were to be removed from the property A bad person stole your purses That said, as a matter of goodwill, *** would like to offer a refund of the fumigation in the amount of $2, The home would still be entitled to the complete 3-year warranty This would leave *** *** with a remaining balance of $2,for the other repair work that was ordered.If Mr*** or the homeowners' insurance company requires additional copies of the signed security advisories and contract, we will be happy to make these available.We are very sorry that your family's home was was burglarized Please take the week to talk to your family and advisors, and consider whether this offer is an acceptable resolution.Sincerely,*** ***
Revdex.com:
I have asked ***, Customer Service Manager, for full refund. She refused my request saying that I had received great deal normally require months contract with $early termination fee. So, I informed her that I would file a complaint to Revdex.com. *** recognized the terms were not clearly communicated and agreed to cancel the contract upon my request.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***
We had already cancelled the customer's account, per the their request No refund had been sought (according to the detailed notes entered into the account by our manager) We are happy to refund the money per our standard "Money-Back" guarantee Not certain why this had to go to a
3rd party A check will be cut this Friday fulfilling everything that the customer requests I'm really sorry that in this case we were unable to satisfy the customer's wishes We had offered to send out a supervisor at no cost to assess the situation and fix the bug problem once and for all, but the customer declined our offer We wish Mr*** all the best
- *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes, I just received another postcard from them on August 8th2016.It's funny, when I filed with the Revdex.com, I remember the guy from theircompany making accusations, a "big stink", etc. and I let it go;but obviously my request was never taken care of
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
However, we have no record of any signed agreement which authorized Lloyd Pest Control to charge us a continuing monthly service charge for services provided on an "as needed" basis (which we did not need), nor did I agree to this verbally during my initial call. I specifically told them that I only needed a "one time" service performed, and did NOT want continuing coverage. I was told that the minimum agreement would be a six-month service @ $19.99/mo, which is ALL that I agreed to, no more. I made this very clear to the customer service agent at Lloyd's in San Marcos. I strongly suspect that I called from my cell phone or work phone to arrange for this service, so this may be why they cannot find my phone record. The charges were on a credit card that was seldom used in the past and is not currently being used, so this is why we did not check it until recently for past charges.
Regards,
*** ***
Thank you for notifying us! We had been contacted and were on site with the consumer helping to evaluate the situation immediately upon being notified of the break in. The body of the complaint has some inconsistencies with what we have been told, and learned at the job site, so we
will follow up and gather more information. At that time we will contact the customer and work to resolve the issue. We will plan on making contact with the consumer again by Friday, 7/17/15. Sincerely, *** ***, ***LLoyd Pest Control
We are happy as an offer of good faith to honor this customer's wishes and refund the entire $requested, covering four months of service.The customer signed an actual agreement for this specific service - and signed to authorize a monthly charge on a credit card that he provided us The
customer presumably chose this service because it was the least expensive service that we offer - and at $a month, it's the cheapest pest control coverage in all of California, and one of our most popular programs. I feel compelled to mention that if you sign up and give signed authorization for monthly charges for a gym member ship - or monthly insurance payment - and you don't use either for six months, you don't get your money back That's just how it works. I'm assuming that the customer has just forgotten the details of their initial purchase months ago And that he did not pay attention to the Lloyd Pest Control charge on his bank statement during each of the past months The original phone call that was made to our offices is definitely saved, but when a customer calls from certain cell phones or from a restricted number or from a business number showing a different caller ID, we can't always easily trace it backward to locate it But, for us, the recorded phone calls are just a back-up We require signed authorizations before any work is done, and we file a copy of all required documentations and authorizations with the State of California.I really regret that the customer is so upset with his experience It is my hope that this refund of the requested $fulfills the customer's desire for closure and fairness that he seeks The refund check will be sent in May to the customer address provided by the Revdex.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,To make it clear *** *** is my son and to point the blame at a customer for their house being burglarized is utterly ridiculousA total refund is warranted due this burglary by your employee(s)As previously stated YOUR employee *** was the ONLY person upstairs who bagged house hold items even ones that were not to be bagged (I checked and verified with other companies ONLY consumables needed to be bagged)He ONLY bagged the master bedroom which had was the location of the most burglarized spaceHe was in direct view and space of ALL the high end purses and other productIt's only obvious and your settlement is half of the total costThis is bad business practice and we will not settle for less than a full cost of servicesAlso it is upsetting that your manager who came to property after the burglary was reported try to blame it on the local homeless which SDPD clears denied was a possibilityPlease contact me via cell phone if you need to discuss this further
Thanks
Earlier today we provided the Revdex.com with a copy of our confidential 'scrub list,' a list of names that we provide the large, 3rd party mailing house to make sure that they exclude the listed individuals from any mailings that they do. Mr. [redacted] address was on the list. We do not own any mailing lists. Like most companies who advertise via direct mail in America, we depend upon a mailing house to provide data management, list provision, printing, and mailing. In the intervening hours since our private communication with the Revdex.com, the mailing house - [redacted] - has responded to our request for info confirming that they do indeed have the complainant's name on the scrub list that we provided them. They are further researching to see if and how this information might have been missed for the mailing that was reported by the complainant.There is no legal requirement to maintain a scrub list. We do this as a courtesy - because we do not want to send mail or messages to people who inform us that they do not want to receive them.It is neither illegal nor unethical to mail advertising messages. If it were, the USPS would allow you to opt out of bulk or 3rd rate mailings. They don't. The mailbox is federal property. Junk mail - odious as it may be - is what allows the postal service to exist. I don't mention this by way of excuse - Mr. [redacted] doesn't want to hear from us; we surely don't want to hear from him. We made this very clear to the mailing house last year when this first arose and we have made it very clear again today.More than anybody - except clearly Mr. [redacted] - we would love to not have this matter arise again. But I am curious, what is the Revdex.com's official position on a complaint made by a non-customer regarding an issue that is not in violation of any legal or ethical standards?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Let me know when the mailing house knows for sure that my name and address has been removed. Thank you for your courtesy.
Regards,
[redacted]
We were mortified that your home was broken into. This is a rare occurrence – when it happens, it makes the evening news. We're stunned. But we also feel a little bit like a guy who just sold you a new Ford. You drove it off the lot, and somebody broke the window and...
stole your wallet. Would you try to sue Ford for making windows of breakable glass?
The bad guy here is actually the robber who broke into your home. He went through a super-dense tarp, and then climbed through a window into a space filled with poisonous gas. This is far more of a deterrent than a glass window.
It is a horrible violation of your space, and we feel terrible about it, too. But all this stuff, by law, is spelled out in advance so that you as a homeowner can make whatever security arrangements you might deem necessary – surveillance cams, laptop computer monitoring, security guards – whatever you think best.
I understand that you want to blame somebody. And you should. But we’re not the right ones. You state that we didn’t follow protocol, that we should have pinned your windows. But the protocol, at that stage, is to keep the windows open in order to air out the home so that the gas can dissipate.
Look - we feel really bad about all of this. And we are willing - if you are willing to follow some conditions - to refund you the entire $458.32 that you have paid us – and to wipe away the remaining $916 owed.
Our conditions for the resolution that you seek are the following:
Your principle complaint is against the guy who robbed you – (1) please contact the Revdex.com and make certain that this complaint against us is deleted (not just “resolved” or “closed”). Also, (2) please agree to refrain from making any further accusations against Lloyd Pest Control regarding this matter. Lastly, (3) understand and acknowledge that neither you nor Lloyd Pest Control has any further right or obligation relating to each other regarding this service or situation.
If you agree to comply with each of the three conditions set forth above, we will gladly refund you every penny you’ve paid and cancel the remaining debt.
As stated previously, we are happy to be a resource for you in your dealings with your insurance company, or for any other reporting needs that you deem appropriate.
Please let us know at your soonest convenience,
[redacted]
Dear Revdex.com Representative,I'm not even sure what this means.This person is not a customer - he has never done business with us.He states that he sent us an e-mail asking to be removed from our mailing list and then, when called to the carpet, the story changes and he states that he went to our website and filled out our online lead form and typed his info there. He states that he doesn't know the date that he did this - nor does he offer a time range.We have stated in our response that within the next month, we will remove him from future mailings (the 4-week caveat is needed due to the fact that there could potentially be one more unstoppable mailing already in the hopper). He is rejecting this.Is this an individual with a valid ethical complaint against a company? We understand that a great many people don't relish receiving advertisements in their mailbox. And we are happy to honor requests for removal. We use a "scrub list" to delete individuals who solicit removal. (I might suggest that Mr. [redacted] consider using the free [redacted] app for ease in removing himself from the myriad mailings that he currently receives. It is simple to use - requires no typing, no research, and no communication with the companies.)We feel that this complaint is a flagrant abuse of your system - the equivalent of calling the police about loud children playing at the park.It sounds like perhaps we need arbitration from the Revdex.com for final resolution of this case.Just like Mr. [redacted] has intimated from his end, we, too, would very much like to cease all communication with him.