We are really sorry to have made you unhappy. We are happy to remove your past due charges. You never paid the current and past due bills that we were sending each month. After six months you went automatically to the collections agent. You state that you contacted us on...
April 1, May 1, and June 1 – we’re guessing that you don’t remember the actual dates since we’re not open on Sundays. In fact, I see in the notes that you contacted us in July to voice a concern and we agreed to give you $20 off your bill. But none of that bill was ever paid either. In fact, the last bill that you paid was in May of last year. Since then, you’ve had us come out to provide service five times. We completely understand when people are unhappy with services that they receive. We wouldn’t want anybody to pay for a service that made them unhappy. In fact, we’d want them to stop requesting five more services that make them unhappy. And that rather than just ignore a bill that is being received month-after-month, address the issue before we are forced to relegate it to the collections agent.We are happy to clear your statement to have a zero balance, and to put this matter to rest for you once and for all.
I've spent two days looking into this matter. We have a system in place to remove people from our mailing list. I've checked into all of our public e-mail addresses and do not find a request from Mr. [redacted] nor from anyone with his his address. I've checked the equivalent of the...
SPAM folder - also, nothing.I did note, though, that in the past 12 months, Mr. [redacted]' address received exactly two postcards from us. The time between the two postcards was six weeks.I'm really sorry. I'm not certain what happened. I can't imagine that Mr. [redacted] is lying. I mean, it would be crazy if Mr. [redacted] is using the Revdex.com repeatedly, and to hurt the credibility of multiple companies just because he doesn't want any advertisements in his mailbox. A reasonable person would clearly do what Mr. [redacted] has stated that he has done, and write a message directly to the company asking to be removed from their mailing list.We would love to honor Mr. [redacted]' request. All that we request in exchange is that he provide the Revdex.com and us with a forwarded copy of the e-mail(s) that he sent us - which would include the date(s), and the embedded header information, and the e-address to which he wrote us - so that if there is any problem within our system, we can correct it immediately in order to protect other consumers from this potential problem in the future.In the absence of a response from Mr. [redacted] that includes the forwarded e-mail(s) - which would automatically include the embedded header information for veracity - we would request that the Revdex.com dismiss this complaint immediately.In any case, Mr. [redacted] and his address of [redacted] will be removed from our mailing list. Though it appears that nothing further is slated to be sent from our company, it can take up to four weeks to purge any final mailing from the fulfillment house, after which time Mr. [redacted] will receive no further communications from us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Nice now to have your
attention; as I was ignored before.
My email request to remove my name and address from
Lloyd’s Pest Control was sent to [redacted]; where I
“clicked” Contact; filled out the online form with my name, address, etc. Also
included... asking to remove my name and address in the box marked “other
requests”; and “clicked” Submit. It’s
not my fault my request was not followed up. No, I do not have the date I did
this.
I am NOT using the Revdex.com, as
they are a creditable organization. It doesn’t say much for Loyd’s Pest Control
if you’re accusing me as being unreasonable and a liar.
You seemed to have a lot of
time on your hands, so you may want to take that time and look into WHY my online
request was ignored. It was such a simple request to have my name and address
removed from your mailing list.
I do not hurt the credibility
of multiple companies. However, again … you have all this time… so if I do have
a problem with another company, maybe you can assist me.
And finally, if I no longer
receive further communications from you, that would be great! And, the complaint will be resolved. If I do receive further communication from you in any manner, I will
notify the Revdex.com.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. To the Revdex.com representative –
To me, email/online form,
what’s the difference…the company was contacted.
It seems like this is turning
in to “personal attacks”, back and forth. You as a Revdex.com representative don’t
need this. So, if I no longer hear from them, the matter is closed. If I do,
you will be contacted.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
It's now July 21, 2015 and we have
not received a response from the company. I just want a full refund. We paid
$4950 basically to have someone robbed the house. I don’t want to take further
action but we will do so if needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, I will delete complaint.
Regards,
[redacted]
Hmm... The short answer is - absolutely. In fact, all of this was entered into our computer system three weeks ago when the request was first made to us by the customer.
I'm not sure how another invoice slipped through, but this account is cancelled, per the customer's request,...
and has a $0 balance.
We worked with this customer for more than a year and were really sad to see them go. We wish you both all the best, and we hope that if the rodents ever return, you would consider allowing us to serve you again.
We are really sorry to have made you unhappy. We are happy to remove your past due charges. You never paid the current and past due bills that we were sending each month. After six months you went automatically to the collections agent. You state that you contacted us on...
April 1, May 1, and June 1 – we’re guessing that you don’t remember the actual dates since we’re not open on Sundays. In fact, I see in the notes that you contacted us in July to voice a concern and we agreed to give you $20 off your bill. But none of that bill was ever paid either. In fact, the last bill that you paid was in May of last year. Since then, you’ve had us come out to provide service five times. We completely understand when people are unhappy with services that they receive. We wouldn’t want anybody to pay for a service that made them unhappy. In fact, we’d want them to stop requesting five more services that make them unhappy. And that rather than just ignore a bill that is being received month-after-month, address the issue before we are forced to relegate it to the collections agent.We are happy to clear your statement to have a zero balance, and to put this matter to rest for you once and for all.
I've spent two days looking into this matter. We have a system in place to remove people from our mailing list. I've checked into all of our public e-mail addresses and do not find a request from Mr. [redacted] nor from anyone with his his address. I've checked the equivalent of the...
SPAM folder - also, nothing.I did note, though, that in the past 12 months, Mr. [redacted]' address received exactly two postcards from us. The time between the two postcards was six weeks.I'm really sorry. I'm not certain what happened. I can't imagine that Mr. [redacted] is lying. I mean, it would be crazy if Mr. [redacted] is using the Revdex.com repeatedly, and to hurt the credibility of multiple companies just because he doesn't want any advertisements in his mailbox. A reasonable person would clearly do what Mr. [redacted] has stated that he has done, and write a message directly to the company asking to be removed from their mailing list.We would love to honor Mr. [redacted]' request. All that we request in exchange is that he provide the Revdex.com and us with a forwarded copy of the e-mail(s) that he sent us - which would include the date(s), and the embedded header information, and the e-address to which he wrote us - so that if there is any problem within our system, we can correct it immediately in order to protect other consumers from this potential problem in the future.In the absence of a response from Mr. [redacted] that includes the forwarded e-mail(s) - which would automatically include the embedded header information for veracity - we would request that the Revdex.com dismiss this complaint immediately.In any case, Mr. [redacted] and his address of [redacted] will be removed from our mailing list. Though it appears that nothing further is slated to be sent from our company, it can take up to four weeks to purge any final mailing from the fulfillment house, after which time Mr. [redacted] will receive no further communications from us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Nice now to have your
attention; as I was ignored before.
My email request to remove my name and address from
Lloyd’s Pest Control was sent to [redacted]; where I
“clicked” Contact; filled out the online form with my name, address, etc. Also
included... asking to remove my name and address in the box marked “other
requests”; and “clicked” Submit. It’s
not my fault my request was not followed up. No, I do not have the date I did
this.
I am NOT using the Revdex.com, as
they are a creditable organization. It doesn’t say much for Loyd’s Pest Control
if you’re accusing me as being unreasonable and a liar.
You seemed to have a lot of
time on your hands, so you may want to take that time and look into WHY my online
request was ignored. It was such a simple request to have my name and address
removed from your mailing list.
I do not hurt the credibility
of multiple companies. However, again … you have all this time… so if I do have
a problem with another company, maybe you can assist me.
And finally, if I no longer
receive further communications from you, that would be great! And, the complaint will be resolved. If I do receive further communication from you in any manner, I will
notify the Revdex.com.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. To the Revdex.com representative –
To me, email/online form,
what’s the difference…the company was contacted.
It seems like this is turning
in to “personal attacks”, back and forth. You as a Revdex.com representative don’t
need this. So, if I no longer hear from them, the matter is closed. If I do,
you will be contacted.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
It's now July 21, 2015 and we have
not received a response from the company. I just want a full refund. We paid
$4950 basically to have someone robbed the house. I don’t want to take further
action but we will do so if needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, I will delete complaint.
Regards,
[redacted]
Hmm... The short answer is - absolutely. In fact, all of this was entered into our computer system three weeks ago when the request was first made to us by the customer.
I'm not sure how another invoice slipped through, but this account is cancelled, per the customer's request,...
and has a $0 balance.
We worked with this customer for more than a year and were really sad to see them go. We wish you both all the best, and we hope that if the rodents ever return, you would consider allowing us to serve you again.
- [redacted]