RW Global Inc.

We have word with the customer she want refund as per company policy if the customer is not satisfied we process and she did't inform us regarding refund, rather than complaint if customer want refund we process full refund transaction confirmationtransaction *** has been
successfully accepted by the system. Below is a summary: *** *** *** *** *** *** *** *** *** *** *** *** ***

We have refunded the complete amount, please close the complaint and refund detail are given belowTransaction Confirmation

Transaction *** has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: *** Payment Method:
*** Amount: *** *** Customer Name: *** *** Regards, Tanveer, Account Manger of Rwglobal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was never informed that I was accessing an outside company to fix my computer problem. They acted like they were my internal IT department and never fully explained what they were going to do. When they said that they would need my credit card information to process the payment did I realize that I was dealing with a 3rd party company. They never told me that I could get rid of the remote access at anytime, nor were they clear about who they were and what they were going to do. Clearly this company just preys on the people who don't understand computers and takes advantage of tricky pop up ads to do so. This company is not providing a service, instead they are scamming computer users into thinking they have a virus when they do not. This company needs to be more transparent in what they are doing and who they are. This company is not providing a service but instead running a computer virus scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Transaction ConfirmationTransaction *** has been successfully ACCEPTED by the system. Below is a summary:*** *** ***
*** *** ***
*** *** ***
*** *** *** *** we have processed refund please close then complaint

customer called us year before and we installed the paid security tools in his computer he is having technical support with us till ***mar-2017, as customer mentioned that he has received a call from our end which is nor true because if customer is already subscribed with us then why we will call
him may be he has received a call from any other technical support we have attached all the documents please check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
RW Global stated they credited my account for $as of TODAY 11/**/They have NOT!! I just got off the phone with my backhand asked if there was a credit for $it is Not there!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:This company has told me I will receive a full refund after I say that this dispute has been resolved
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if I receive a full
refund, the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[their have not been any money refunded to my account and until I am refunded in full the claim is not going to be closed. also I would of liked to know why they were the only phone number offered if the original message was from *** *** and not just their scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,First Customer was very ferrous to fix the computer and when we fix her computer, then her daughter called in say she want refund as per our refund policy if the customer is not satisfied with our service we processed complete the refund, so at the same time we processed complete refund and she
got copies of refund as well, and refund detail are Transaction Confirmation Transaction *** has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: *** Payment Method: *** Amount: USD (399.99) Customer Name: *** *I am confused now why she complaint against us ,Thanks and regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint id# ***, and have determined that my complaint has not been resolved because:
my computer was frozen with a message to call '*** technical support'. If it had said call r. W. Global inci never would have called. R. W. Global incmisrepresented themselves! R. W. Global did not 'fix' my computer it was left with malwear and viruses on it as well as an open window for them to access it at anytime. The rating for technical support of '10' was put in by r. W. Global inc. I refused to give any rating at all for technical support, so was transferred to a woman in their office. Her instructions were to put in writing an evaluation of my experience with her. I responded that although I felt totally coerced into this transaction, dealing with her had been pleasant. That does not translate into a rating of '10' for technical support. I appreciate the refund of $usdbut that is not adequate. I request a refund of the complete charge... An additional $usd
in order for the revdex.com to appropriately process your response, you must answer the question above
sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear [redacted],First of all we did not call customer. [redacted] call us when he face issue on his computer, we fix all the issue and even install paid version of antivirus, however that cust called in and told us he changed mind, as per the company policy if the customer is not satisfied we will process...

complete refund, on the same day customer want refund and on the same day we voided the payment and transaction ID is given below transaction ID [redacted]Now I do not understand why he make complaint.Regards,Rwglobal

we have refunded the money  and transaction Id is mentioned belowTransaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system. Below is a summary:Transaction ID: [redacted]Payment Method: [redacted]Amount: USD (399.99)Customer Name: [redacted]

In our earlier mail we refund the amount and we have mentioned transaction id as well, please confirm with your bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]I am happy for the refund, but their response speaks novels!  I have also filed a complaint with [redacted].  I believe this "company" is preying on thahe elderly, which is disheartening.Thank you for your help Revdex.com.[redacted]

first of all we did not call cusotomer from our end. customer call us we cust face issue on the computer we fix it and install paid version of antivirus and if cust want refund he or she should call us for refund as we have refund policy anyway we has processed complete refund Transaction...

[redacted] has been successfully ACCEPTED by the system. Below is a summary:[redacted] [redacted]Regards,Rwglobal

Revdex.com:
I am not satisfied with my settlement but have done the best I could with it. I am receiving a $149.99 from a charge of $399.99 gotten by a bait and switch operation that has been going on for some time. RJ Tech LLD is fronted by RW Global Inc. which has a Revdex.com rating of B+....

First the   computer is frozen and then it tells you the only way out is to call a number which will get you to Microsoft [redacted] until well into the conversation do they show you RW Global Inc. as having a Revdex.com B+ rating....but they are NOT Global,located in [redacted], they are RJ Tech with a [redacted] address and no phone number. The phone number listed is for RW Global. It cost me an additional $170.95 to have my computer restored. My IT person found two viruses , my browser was compromised and my hard drive had several issues too. I don't understand why the Revdex.com is still giving Global a B+ rating after all the complaints I read about this whole operation .