RW Global Inc.

we have word with customer and agree partail refund please below email  of customer [redacted]
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[redacted]-----Original Message-----[redacted]
[redacted]...

[redacted]
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[redacted]I Lee Ze[redacted] discussed with the RwGLOBAL TECHNOLIGIES. I
settled out the problem with them. Now I want to cancel the complaint right now
which I have file against rwglobal. please send me the confirmation of
cancellation of this complaint under the complaint no:#[redacted] once you will cancel the complaint send me  the confirmation so we can refund .ThankyouLee Z[redacted]W/o : [redacted]

As we tried early to refund this Customer through our Gateway but being the old transaction it only allows us to 3 months back .If the customer wants we can send him the company check for the refund amount. Pl update us with current mailing address and phone no he can be reached at .

Hi First of All customer called us having issue with her computer, we did not call her, we fix the customer make her understand there is some charge to fix the customer, customer agreed and there is proof of receipt as well which is attached,  on 5th of feb she called us again and told us...

she thought it is Canadian dollar then we agreed give her refund $99.99 USD , customer was happy with our service and give us good feedback as well. please check   Thanks and regards, Rwglobal

customer paid us $399.99 for online technical support for one year that is right. but in customer statment customer said we called him after six months and told him you have virus on his computer that is not truth. may be customer received call from scamers as per company procedure we can;t not...

charge customer any single pany dusring one long year and after one year it is customers choice is he want to countinmue the support or not. if customer will check authorization of that time when he paid us we mentioned that we will provide one year online technical support free. then how it is possible that we will call him. we are requesting you please cancel the complaint and if you need any proof for that we will send you that as well. .
Regards.
RW Global Technologies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

we have already refund rest of amount it will take 5 working day that money will get credit in customer account and detail are given belowTransaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:[redacted]regardsRwglobal

Customer called in our helpline umber having problem in his computer we fixed his computer and after
fixing the computer customer not picked the call then we refunded his $399.99 Under the Transaction
ID [redacted]… on [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I do not know why she complained as per this complaint first I would like to inform you that we did not stole any information on her computer and she was there when we took remote of her computer to check the problem and she has option, anytime she will close the remote, This is big lie and...

want fix computer free of cost Thanks and regards,Rwgobal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of today 11/**/15 there has been no credit issued to my account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. THANK YOU!!
Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

None of these documents address my concerns.  First the calls to my parents to get more money from them.  In this day in age to misrepresent the harassing calls in simply unacceptable.  I only had 6 days to respond but given more time I could ask my phone provider to show the number of calls this company made to my parents to the point of which they would not answer their phone.  If they want to play the game of he said she said fine.  I will obtain those records if you would provide me with more time and I can provide them to you and every other website including [redacted] to alert them of their illegal business practices against senior citizens. Second, he informed them that he was unsatisfied with their service and demanded his money back to which they did not address.  They have the payment confirmation of what he paid but have they provided proof of what service they provided?  They installed MALWARE to which my father could not access his computer. I had to reformat the drive in order to get them to stop changing his password.  They would call him and demand more money so that they could help him get to his computer.  I am sure if I contacted AOL they could provide a transcript of who changed the password from what IP address.  Again if you would give me more time I will contact AOL and as like in my prior point provide that information to you, AARP and to any organization that protects citizens from scams like this company.Lastly, we are NOT the only people who have been victims of this company.  Proof is on the internet. Simply [redacted] their name and contact and you will see hundreds of other victims and their stories.  They should have their business licenses revoked.  But as of today all I want is my fathers money back as he requested.  We don't want their continued "protection" scam  through March 2017, we cut them off when we reformatted his computer. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have already fired that guys, please let customer know, we will extended her service for  Two More year free of cost, apology from our end.

Hi All, First of all we did not cheat any customer and we received from them, they had problem on their computer, we fix it and install paid version of antivirus at that customer was satisfied, after fix issue cust want refund, we told them we fix issue and invest time and tool, finaly this i...

have refund the complete money and transaction are mentioned below, please close this compalint Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system. Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.

As you know we processed the refund and provide refund transaction ID normally it take 5 working day that money wil credit back in the same card which we have charged.  please confirm with your credit card company  regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
A credit of $299.99 from RW Global just hit my account today....I guess all has been...

resolved.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Horrific scammers

Review: I purched for $149.99 with RW Global service to make sure my computer would not get hacked into and to fix any problems that might occur with my computer. I had a problem with my keyboard called them on 11/**/15 to fix they reassured the problem would be fixed and I let them get into my computer to fix.. They got back to me a day later asked how my computer was working. They actually made the problem worse. My computer is going crazy now.I called them back told them I Do Not Authorize them to touch my computer and I want A Full refund for $149.00 they told me that a Supvisor would be calling me back within 2 hrs. low and behold....... No return call I then called them today 11/**/15 they reassured me agin the supervisor would call back within 2 hour's regarding my refund no calls Nothing.. I want my refund returned to me as soon as possible...Desired Settlement: A full Refund

Business

Response:

Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system. Below is a summary:[redacted]

[redacted] we have processed refund please close then complaint

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of today 11/**/15 there has been no credit issued to my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

RW Global stated they credited my account for $149.99 as of TODAY 11/**/15 They have NOT!! I just got off the phone with my backhand asked if there was a credit for $149.99 it is Not there!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As you know we processed the refund and provide refund transaction ID normally it take 5 working day that money wil credit back in the same card which we have charged. please confirm with your credit card company regards, [redacted]