S M S Auto Fabrics

The door panels are almost done and ready to ship These type of panels always take time Any excess shipping that was charged will be refunded when the final freight cost on the door panels is computed If the customer wants an exact ship date, he can let me know and I will gladly figure that out precisely Doug P [redacted]

So, let's step back and put this into perspective We are creating a fabric FROM SCRATCH for Ms [redacted] for a 60s Volkswagen This is a slow tedious process We thought we had everything worked out perfectly, but about days, ago, when the final test sample reached my desk, I "nixed" it Not quite where it needs to be yet And to put this further into perspective, her order is only for yards of material I have no other orders for this material That's TWO YARDS! I'm being bad-mouthed to the Revdex.com when I'm working hard on a project that is mostly a "labor of love" for me Bottom Line: I will be refunding Ms [redacted] this week She will need to get the material somewhere else [redacted] , Owner

CorrectionMy order was for yards of material of which I have an invoice (reflecting paid in full with a zero balance) along with bank statements reflecting withdrawls from SMS Auto Fabrics totaling $ Regardless of the amount of fabric that was ordered, this websites review of the company, along with Mr [redacted] reaction to my complaint speaks volumes of how they run their company I will gladly accept a full refund in the amount of $to be processed this week 10/26/as stated in his response, and HAPPILY take my business elsewhere Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

As I've told the customer many times, until all of the yarns in the fabric are dyed at the dye house, we cannot finish weaving this custom-made product for his Australian model car The dye house tells me they will be done soon, but that, of course, is not an exact date Therefore, it is impossible for me to schedule an exact finish date for the fabric All of this has been conveyed to [redacted] on multiple occasions As an aside, we are into this problem because [redacted] originally ordered a fabric we have available on our website He assured me it would be correct for his car, based on what he saw on his computer screen I agreed that the two fabrics did, indeed, look similar When his order arrived, he decided it was not right for his car That's when he asked us to undertake the production of the exact material (and finally sent us a sample from his car to show us the design of his fabric) My position on all of this is the same We are more than happy to give the customer a full refund If he does not want a refund, he will need to wait until we finish this very custom fabric only used in foreign countries---not in cars sold in America I will certainly finish the production, but it will take more time Doug P [redacted] , Owner

Mr [redacted] originally had us e-mail him a picture of our material He liked it, said it would work for his car, and then he placed an order Once he received the material, he said that he had made a mistake and the material he wanted for his car was different from the material we sent I had him send me a sample of what he really wanted Once I saw it, I told him we could make it at our weaving mill in Pennsylvania, since it was not something we had (or anyone else had here in America) In other words, it was a fabric used specifically in the Australian/New Zealand market Mr [redacted] agreed It has been a long haul to get this specialty fabric made, but we are now getting close Mr [redacted] has complained several times along the way about how long it has taken Each time he has complained, I have offered a full refund Each time, he has declined my FULL REFUND offer I am working on this as fast as I can No offense, but there are two options here for Mr*** Option 1: WAIT Option 2: ACCEPT A REFUND There are no other options You can tell Mr [redacted] to pick one of these options Frankly, I am more than a bit offended that he has involved the Revdex.com in this, when the options are SO STRAIGHT FORWARD Doug P [redacted]

Looks like the headliner and the remaining wool are ready to ship this week Sorry for the delay We will get them moving in the next few days Doug P [redacted] , Owner

I am fine with giving Mr*** a refund He has waited a long time We have a piece at the warehouse in Philadelphia, but the crew there is having trouble getting it located and out to us I will give him a refund, then when it is finally
located, I will contact him Seems fair to me. Doug

The correct headliner for Mr*** was sent by us by UPS 2nd Day Air on October 17th, The tracking number is: *** We have tracked it and it was delivered on October 19th, We did agree with Mr*** that a credit of $was in
order A check has been sent to him today

Revdex.com: I will give them a chance to send material, have been told before material would be sent and nothing was doneThe owner replied to me all emails are answered in hrs, the lady the answers emails told me over the phone she doesn't have time to answer emails, if you order yes they will if checking on a order they may or may notThe owner wrote material would be sent on Fri4th or Mon.7thIf not received I will turn this bck in to Revdex.com I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The seat covers were delayed because of patterning Our pattern was incomplete and you had no old original seat covers to send in We have now located the full pattern, so your order will be finished shortly I am very sorry for the inconvenience, but you will be
happy with the finished product
*** ***, Owner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

So, basically, because Mr*** has a Canadian car, not an American car, he has a slightly different emblem on his panels, than the emblem on the American version The panels he received are correct, except for the emblem The new emblem is being tooled for him now
It won't be much longer These kind of subtle differences between American and Canadian versions of the same car pop up somethings in the 1960s This is one of those instances We will get the job done for Mr*** *** (sooner, rather than later) Doug P*** Owner

So, let's step back and put this into perspective.    We are creating a fabric FROM SCRATCH for Ms. [redacted] for a 60s Volkswagen.    This is a slow tedious process.    We thought we had everything worked out perfectly, but about 10 days, ago, when the final test sample...

reached my desk, I "nixed" it.    Not quite where it needs to be yet.
And to put this further into perspective, her order is only for 2 yards of material.   I have no other orders for this material.    That's right: TWO YARDS!   I'm being bad-mouthed to the Revdex.com when I'm working hard on a project that is mostly a "labor of love" for me.
 
Bottom Line: I will be refunding Ms. [redacted] this week.   She will need to get the material somewhere else.
 
[redacted], Owner

The door panels are almost done and ready to ship.   These type of panels always take time.     Any excess shipping that was charged will be refunded when the final freight cost on the door panels is computed.   If the customer wants an exact ship date, he can let me know and I...

will gladly figure that out precisely.
 
Doug P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to comment that I made a mistake on my initial statement where I input $95USD as the purchase price when in fact it was $120USD as stated on the screenshot attached. Kindly let me  now if this could be fixed.
Sincerely,
[redacted]

Correction... My order was for 4 yards of material of which I have an invoice (reflecting paid in full with a zero balance) along with bank statements reflecting 3 withdrawls from SMS Auto Fabrics totaling $398.00. 
Regardless of the amount of fabric that was ordered, this websites review of the company, along with Mr. [redacted] reaction to my complaint speaks volumes of how they run their company.  
I will gladly accept a full refund in the amount of $398.00 to be processed this week 10/26/16 as stated in his response, and HAPPILY take my business elsewhere.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The Material was delivered on 8/17/15Sincerely, [redacted]

The order from Mr. [redacted] is actually for more of the rare material he ordered in March of 2014.    He needs one additional piece to finish the car, so he reordered in October of 2015.   Originally we thought we had the exact match for him on the shelf here, but the dye lot difference...

proved to be too great so we chose not to ship it.   Instead we have a new piece being finished for him right now.   It should be ready to ship on Friday of this week or next Monday.   I believe that Mr. [redacted] has been informed of the delay.    I also know that he has been frustrated with the slow response time we have given to his phone calls and e-mails.    It is hard for us to give quick, accurate customer service.   We apologize for this, but it is unavoidable.    I hope Mr. [redacted] enjoys this rare piece of material for his 1969 American Motors Javelin.   We have been working very hard to carefully fill his order.