S M S Auto Fabrics

The order from Mr. [redacted] is actually for more of the rare material he ordered in March of 2014.    He needs one additional piece to finish the car, so he reordered in October of 2015.   Originally we thought we had the exact match for him on the shelf here, but the dye lot difference...

proved to be too great so we chose not to ship it.   Instead we have a new piece being finished for him right now.   It should be ready to ship on Friday of this week or next Monday.   I believe that Mr. [redacted] has been informed of the delay.    I also know that he has been frustrated with the slow response time we have given to his phone calls and e-mails.    It is hard for us to give quick, accurate customer service.   We apologize for this, but it is unavoidable.    I hope Mr. [redacted] enjoys this rare piece of material for his 1969 American Motors Javelin.   We have been working very hard to carefully fill his order.

Complaint: [redacted]I am rejecting this response because:
I still do not have an answer from the other party. I need to know when the fabric will be ready. I have been waiting 14 months and have no answers. Can someone please help?Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do not want a refund. I just want Doug to do his best to get the fabrics done pleaseSincerely, [redacted]

Mr. [redacted] originally had us e-mail him a picture of our material.    He liked it, said it would work for his car, and then he placed an order.    Once he received the material, he said that he had made a mistake and the material he wanted for his car was different from the...

material we sent.    I had him send me a sample of what he really wanted.   Once I saw it, I told him we could make it at our weaving mill in Pennsylvania, since it was not something we had (or anyone else had here in America).   In other words, it was a fabric used specifically in the Australian/New Zealand market.   Mr. [redacted] agreed.    It has been a long haul to get this specialty fabric made, but we are now getting close.   Mr. [redacted] has complained several times along the way about how long it has taken.   Each time he has complained, I have offered a full refund.   Each time, he has declined my FULL REFUND offer.   
I am working on this as fast as I can.   No offense, but there are two options here for Mr. [redacted].   Option 1: WAIT.   Option 2: ACCEPT A REFUND.     There are no other options.    You can tell Mr. [redacted] to pick one of these options.   Frankly, I am more than a bit offended that he has involved the Revdex.com in this, when the options are SO STRAIGHT FORWARD.
 
Doug P[redacted]

We are just finish up a new roll of the vinyl needed by the customer.   It will ready to go this week.  That should solve the problem.    As always, when we run out of these VERY RARE fabrics, it takes a little time to get them back in stock.Doug P[redacted], Owner

As I've told the customer many times,  until all of the yarns in the fabric are dyed at the dye house, we cannot finish weaving this custom-made product for his Australian model car.    The dye house tells me they will be done soon, but that, of course, is not an exact date.    Therefore, it is impossible for me to schedule an exact finish date for the fabric.   All of this has been conveyed to [redacted] on multiple occasions.
As an aside, we are into this problem because [redacted] originally ordered a fabric we have available on our website.    He assured me it would be correct for his car, based on what he saw on his computer screen.   I agreed that the two fabrics did, indeed, look similar.   When his order arrived, he decided it was not right for his car.   That's when he asked us to undertake the production of the exact material (and finally sent us a sample from his car to show us the design of his fabric).   
 
My position on all of this is the same.    We are more than happy to give the customer a full refund.   If he does not want a refund, he will need to wait until we finish this very custom fabric only used in foreign countries---not in cars sold in America.    I will certainly finish the production, but it will take more time.
 
Doug P[redacted],  Owner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
many thanks to you because they tell me many liesSincerely, [redacted]