SA Boutique

Complaint: [redacted] I am rejecting this response because: the store or customer service has made no attempt to contact meI left my phone number ( [redacted] ) with the store and customer serviceCustomer service also has my email since I have exchanged emails with [redacted] in customer service ( [redacted] @yahoo.com)I have no missed calls, voicemails or emails from either the store or customer serviceMy last phone conversation with [redacted] was on December She promised to contact the store manager about issuing my refundShe said she would contact me on the 29th so that I could arrange to go to the store on the 30th to get my refundI received no call Sincerely, [redacted]

I have contacted the costumer to solve this matter, we scheduled an appointment for tomorrow, she will receive a full refundWe apologized for her bad experienceShe is now happy and satisfied

Initial Business Response / [redacted] (1000, 7, 2015/08/25) */ We spoke to the customer and agreed to refund $with the customer keeping the productThe customer agreed

I went to the Adore store on April and met with a young lady there to try to return my products and obtain a refund The woman, who was very nice, responded, “Absolutely not; don’t you understand this is a medical product We have never given a refund Can we make you happy with a different type of our product? Can I help you in any other way.”I said if they could not give me a refund, there was nothing more they could do for me, and I left the store

Our team tried to reach out to the customer several times since she went to the mall office instead of just come in and talk to one of our associatesWe left voice mails asking her to come back and get a full refundThe offer still standsHowever, we cant help if the customer dont answer our calls nor giving us a chance to make things right

I want to help this person I was there in the time of sale She was told before she purchased anything there was no refund, exchanges only Her daughter didn't like the items when she brought them home We scheduled an appointment and he daughter said she refuses to meet us and is going to dispute this charge They don't want to hear what I have to say, but I am trying to help her

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

We are trying to contact the customer but theres no responseWe would love to help

Costumer received a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We reached out to customer and found out she never made an attempt to return products, we offer a full refund within days, so she is more than welcome to returnobligations

Initial Business Response /* (1000, 10, 2015/12/09) */
No one told her she has to buyShe decided on her own to buyWe try to have the best customer serviceShe may regret buying, but I called her last week and she did not answerI left her a messageShe has yet to return our callEither
way, the policy is no refundsEvery customer knows this before they purchase the products

Customer service will contact customer after the holidays and solve this matter.

Our team sat down with customer yesterday, and resolved the matter.

I have contacted the costumer to solve this matter, we scheduled an appointment for tomorrow, she will receive a full refund. We apologized for her bad experience. She is now happy and satisfied.

I went to the Adore store on April 4 and met with a young lady there to try to return my products and obtain a refund.  The woman, who was very nice, responded, “Absolutely not; don’t you understand this is a medical product.  We have never given a refund.  Can we make you happy with a different type of our product?  Can I help you in any other way.”I said if they could not give me a refund, there was nothing more they could do for me, and I left the store.

Please see attached

Firstly, we would like to apologize for your inconvenience. However, it is important that you understand that Adore Cosmetics is not a franchise. The kiosks/stores in the malls and shopping centers are spread throughout the U.S. and are all individually owned and operated. This specific location has...

recently changed their refund policy to 7 days full refund back with unopened products and if they are opened they are eligible for an exchange in products or a store credit. Please contact me directly at [email protected] or you can reach me by phone at [redacted] ext: [redacted] and ask for [redacted] in the customer service department. Thank you for your cooperation with this matterSincerely,Adore Customer Service

Hi,The incident at the store yesterday was a big missunderstanding. We would like to refund your money as soon as possible, we tried to call you a few times yesterday after you left the store. Please come back and you will get your money in full. We are very sorry about the horrible incident....

 That sales rep will be getting a warning for responding to your request like that. For any further questions please call 7706556553.

Initial Business Response /* (1000, 8, 2015/08/25) */
I tried to call her to resolve the issue, and I left her a voicemail. She has not called me back. Our receipt says no refunds, and she never came back to the store to return or exchange. She needs to contact us so we can resolve this issue. ...