Sacramento Chrysler Dodge Jeep Ram

[redacted] Brought her Car into Sacramento Dodge for a no start condition, vehicle was towed in, battery was dead, charged battery, checked fuel pressure, fuel pressure was good, removed spark plug to check for spark found water on spark plug, inspected cylinder and found water in cylinder, pressurized cooling system found that head gasket was leaking water into cylinders causing no start conditionPer Chrysler’s warranty guidelines customer is responsible for all repairs until it is determined that the failure is a warrantable concern Customer then approved tear down of motor to inspect for possible head gasket failureHead was removed from engine and a head gasket failure was confirmedHead had over thousands of a inch warpage and engine block had over thousand of a inch warpage indicating that this was a extreme overhead event or the overheat of the engine happened several times causing more damage every time it overheatedAlso upon inspection of vehicle it was noted that it appeared that there was no coolant in cooling system, only water, performed refractometer test, confirmed that no antifreeze was present in cooling system, indicating that water was repeatedly added to system causing further harm to engineTook pictures of engine and head, summited all info to Chrysler’s powertrain warranty service center Chrysler had many questions over the condition of the engine, how long it had been leaking, how long it was driven with the leak, spoke with Chrysler with of the next couple of weeks about engine replacement each time I was escalated to a different manager higher up in the department Chrysler was going to deny the warranty due to customer lack of addressing the cooling system issue earlier causing extensive damage to engine but in speaking with the top level managers in warranty it was agreed to cover the replacement of the engine, engine was finally approved and ordered, but engine was on back order, customer was put in to a rental as a good will gesture and was not paid for by Chrysler, it was paid by Sacramento dogeAs soon as motor was received by us we went to work on the vehicle right awayUpon completion of engine installation it was noticed that vehicle had a slow crank, vehicle was test drove and all fluid were rechecked and a inspection was done to ensure that work was completed properly Technician went to start car again and noted that vehicle had a very long crank to start, tested starter, found that started was pulling amps to start, (spec is 180-240)Called Chrysler again to discuss starting issues and Chrysler refused to cover starter, starter is not covered under powertrain warranty and will not be covered under consequential damage for head gasket leakCustomer then request that Sacramento dodge be responsible for starter replacement at no cost to themWe feel that we have all ready gone above and beyond to have this customers motor approved from Chrysler warranty and paid for the rental carSaving the customer over in repairs and rental costs [redacted]

We have notified *** that her vehicle has been fixed free of charge and is ready for her pick upShe has informed us she will not be able to pick up the vehicle until
34)">Saturday 10/08/16 due to being hrs away

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Once I received a message from ***, the man I originally purchased my car from, he has been attentive and efficient in his resolution of the problem and excellent in communication with meThe ordeal in totality was inconvenient at best, but I feel they have resolved the issue in a manner acceptable

I am rejecting this response because:
The documents I submitted clearly shows a change on the last contract and a letter from *** bank informing me of the change Once I contacted ***, they informed me that the dealership made the changes and there contract does not match my contract

I am rejecting this response because:
Good Day, *** ***
I am requesting for a full refund of $ because the Sacramento Chrysler Dodge Jeep Ram did not do the work that was requested and paid forA Oil change and breaks were not corrected. When I questioned *** *** what item she had place on the order she could not explain it to meShe (*** ***) stated that the mechanic did this action regarding the brakes then to justify her action called the mechanic to the payment office. At the this point she question the mechanic asking him "Did he perform this work ?" his reply was "I did not say that, nor did u do that"
Then *** *** requested that I wait so the mechanic do the work. I agreed to stay for two more hoursI did not know there was a time limit on this compliant when the individual in business takes a customers money with improper serviceThe final result of the work was not doneBy the following week the squeaking, and squealing on the brakes was back.Also when I checked on the date of the sticker for the oil change next service next service due: 3/30/which has past
So I don't even know if they really did my oil change as well.Since then I have my brakes check again at Good Year Auto Service Center which they stated I need work done on my breaksi want a refund so I can get the work done properlyBesides being disabled, and my grandson that just recently was murderedAnd not this business taking payment for a service they did not doI want to make sure that I am not taken advantage ofThank you
*** ** *** ***

We contacted the gentleman this morning to look into this concernHe did not purchase his vehicle or service contract from us so we did not have any information on fileHE PURCHASED THE VEHICLE AND SERVICE CONTRACT FROM *** *** ***HE IS GOING TO CONTACT MY FINANCE MANAGER (***
***) WITH HIS VIN NUMBER WITH HE HAS TIME AVAILABLE.
Thank you
*** ***-General Manager
***

THERE WAS AN ORIGINAL CONTRACT BUT IT WAS REWRITTEN TO QUALIFY TO *** BANKS APPROVAL IN WHICH YOU SIGNED A NEW CONTRACT AND RE WRITTEN CONTRACT ACKNOWLEDGEMENT STATING SOTHE BACK OF THE CONTRACT THE FINANCE MANAGER LINED OUT THE ORIGINAL BANK IT WAS GOING TO BE SENT TO FOR FUNDING AND ADDED IN *** BANK WHO IS FINANCING YOUR VEHICLEIT IS NOT NECESSARY TO GET A CONSUMERS INITIALS ON CHANGES MADE TO WHERE WE SEND A CONTRACT FOR FUNDINGYOU SIGNED ACKNOWLEDGMENT THAT WE WERE TO SECURE YOUR FINANCING WITH ANY OF OUR MANY LENDERS WE HAVE AVAILABLE
THANK YOU
*** ***

Thank you for all your help, I got help fast after contacting you. The car dealer faxed over proof of financing to me at 11am today (
data-term="goog_1166860005" tabindex="0" "border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-">2/19/15). Please cancel or delete my complaint # *** and let the business knowAttached is my request in writing. Thank you!

Tell us why here...Mr*** came in and bought a key from parts and then had us program it to his vehicleThe key wouldn't program because the module wouldn't
accept the new keyHe didn't want to buy the module, but wanted his money back for the keyI wouldn't give it to himI told him we diagnosed it for free, and he just had to pay for the moduleHe didn't want thatI feel we did our best to try to help Mr.***

Regarding customer complaint # [redacted], our records indicate the vehicle was wrongly advertised @1999.99
sans-serif;">The  dealership has taken steps to correct the mistake and in the spirit of fair play is willing to give Mr [redacted]
a gift card for any inconvenience this may have caused him.

We purchased three new vehicles from them within 2 weeks of September 20, 2015. One of their 2015 Dodge Journey SUV they sold to us has a recall issue at the time of sale. At the time of signing the contract, dealership informed us the vehicle recall was full done. Within days, we found out online the recall has not been completed. I phone up the dealership and service department getting nothing done besides giving us the run around. Lastly, we scheduled an appointment twice with the dealership service department. As we arrived, my name wasn't input in the system, they said, I don't have any appointments with them. My time was greatly wasted driving back to their dealership twice because non of their staff there knows what their doing and giving customers false informations.

Customer signed documents for vehicle advertised price. The was no communication documented of the conversation complainant is saying took place. Customer brought up allegations months later  after the...

sale.

I am rejecting this response because:
 I HAVE PROOF THAT THE CONTRACT WAS CHANGED AFTER I SIGNED IT. [redacted] IS ALSO IN AGREEMENT OF THIS.IS IT COMMON PRACTICE AND LEGAL TO MAKE CHANGES TO A CONTRACT AFTER THE CONSUMER HAS SIGNED IT?

To Whom in may Concern:
 Until this letter dated November 2, 2015 from your office we were unaware of any concerns that our customer had with the repairs of their vehicle. After review on {[redacted] vehicle history in our system we show that the vehicle has never returned to the...

dealership.We will try to reach out to the customer and have them return to us and we will be more than happy to look at the vehicle and determine what the concern is the consumer is having at no charge to the customer. If you will pass along this information along to the customer as well and have them contact any of our consultants to make an appointment that would be great.
 
Sincerely,
[redacted]

We completely disagreement with these false accusations. Nothing was ever changed on any contracts without Mrs. [redacted]s signatures or acknowledgement. I have all originals and would be willing to go over what...

exactly she is claiming was changed. Sincerely [redacted]

I [redacted] General Manager, stand behind the original statement sent back in previous response. I stand behind Mr. Scott's repair order documentation. If Mr. [redacted] did ask to speak with me, I may have been busy but if that was the case, I would have referred him to speak with my service manager [redacted] I will replace the missing dipstick without acknowledging blame of loss.
Thank you,
[redacted]

[redacted] Brought her Car into Sacramento Dodge for a no start condition, vehicle was towed in, battery was dead, charged battery, checked fuel pressure, fuel pressure was good, removed spark plug to...

check for spark found water on spark plug, inspected cylinder and found water in cylinder, pressurized cooling system found that head gasket was leaking water into cylinders causing no start condition. Per Chrysler’s warranty guidelines customer is responsible for all repairs until it is determined that the failure is a warrantable concern.  
Customer then approved tear down of motor to inspect for possible head gasket failure. Head was removed from engine and a head gasket failure was confirmed. Head had over 10 thousands of a inch warpage and engine block had over 10 thousand of a inch warpage indicating  that this was a extreme overhead event or the overheat of the engine happened several times causing more damage every time it overheated. Also upon inspection of vehicle it was noted that it appeared that there was no coolant in cooling system, only water, performed refractometer test, confirmed that no antifreeze was present in cooling system, indicating that water was repeatedly added to system causing further harm to engine. Took pictures of engine and head, summited all info to Chrysler’s powertrain warranty service center.
 
Chrysler had many questions over the condition of the engine, how long it had been leaking, how long it was driven with the leak, spoke with Chrysler with of the next couple of weeks about engine replacement each time I was escalated to a different manager higher up in the department Chrysler was going to deny the warranty due to customer lack of addressing the cooling system issue earlier causing extensive damage to engine but in speaking with the top level managers in warranty it was agreed to cover the replacement of the engine, engine was finally approved and ordered, but engine was on back order, customer was put in to a rental as a good will gesture and was not paid for by Chrysler, it was paid by Sacramento doge. As soon as motor was received by us we went to work on the vehicle right away. Upon completion of engine installation it was noticed that vehicle had a slow crank, vehicle was test drove and all fluid were rechecked and a inspection was done to ensure that work was completed properly.
 
Technician went to start car again and noted that vehicle had a very long crank to start, tested starter, found that started was pulling 360 amps to start, (spec is 180-240). Called Chrysler again to discuss starting issues and Chrysler refused to cover starter, starter is not covered under powertrain warranty and will not be covered under consequential damage for head gasket leak. Customer then request that Sacramento dodge be responsible for starter replacement at no cost to them. We feel that we have all ready gone above and beyond to have this customers motor approved from Chrysler warranty and paid for the rental car. Saving the customer over 5000.00 in repairs and rental costs.
 
[redacted]

Customer had vehicle tow. We did not tell them it needed to be towed out. Customer just assumed because they had it towed to us that it would need to be towed out.
Tech never removed dip stick only radiator cap to diag. Coolant leak concern.
I have had no communication via email,...

phone call or say other form with Mr. [redacted]. This was the first I heard of the issue. I believe we handled it correctly and professionally.Thank you,
[redacted]
General Manager 
Sacramento CDJR 
[redacted]

I'm sorry to hear of this complaint. I find it odd that [redacted] and [redacted] think this way because they recently purchased another vehicle from our store in November 2015 trading in the vehicle they purchased in...

08/28/14. The store went through ownership/management change on 09/2014. We are not affiliated with [redacted] that is who [redacted] and [redacted] purchased there vehicle from in 08/14. But again find it odd they felt like the dealership is  dishonest but Purchased another vehicle from the same location. 
Sincerely 
[redacted] 
[redacted]

Review: On October 26th 2015 I requested an extended warranty through Chrysler Dodge and Jeep dealership be processed and submitted for cancellation by the finance manager. [redacted], the finance manager stated she submitted the paperwork which she didn’t. [redacted] also filled out the paper work wrong which caused me more loss of my own time to get the paperwork filled out correctly.Desired Settlement: I would like to know why I was not informed that my paperwork was not submitted and why [redacted] neglected to do what she was supposed to do.

Business

Response:

We contacted the gentleman this morning to look into this concern. He did not purchase his vehicle or service contract from us so we did not have any information on file. HE PURCHASED THE VEHICLE AND SERVICE CONTRACT FROM [redacted]. HE IS GOING TO CONTACT MY FINANCE MANAGER ([redacted]) WITH HIS VIN NUMBER WITH HE HAS TIME AVAILABLE. Thank you [redacted]-General Manager[redacted]

Consumer

Response:

I am rejecting this response because: Supporting documentation that warranty was supposed to be processed and submitted

Business

Response:

The Gentleman was called by finance department and business office to get additional information needed because he did not purchase vehicle from our store. The gentleman stated he didn't have the information needed and he would call back. He has not called back.