We Sent Miss. [redacted] to the banks we have available to try and obtain financing for her with her credit situation being what it is we have the consumers best interest at hand when we try and obtain financing for them. We explained to her we were unable to obtain financing on her own so then we...
tried again with her father as co signer. In all we sent Miss. [redacted] to a total of 11 banks. We are sorry we were unable to obtain financing but she signed a credit application online/electronically giving us permission to do what we deem necessary to try and obtain financing.
We Sent Miss. [redacted] to the banks we have available to try and obtain financing for her with her credit situation being what it is we have the consumers best interest at hand when we try and obtain financing for them. We explained to her we were unable to obtain financing on her own so then we tried again with her father as co signer. In all we sent Miss. [redacted] to a total of 11 banks. We are sorry we were unable to obtain financing but she signed a credit application online/electronically giving us permission to do what we deem necessary to try and obtain financing.
I am rejecting this response because: #1 the co signer was not my father it was my husband. #2 there was a total of 23 hard inquires on my credit in one day and I am willing to print you a copy from the date you ran my credit. Im doing some more investigating into the banks as I have found out you sent me to banks I had no chance with due to my credit report. I have had 2 other dealerships verify that you sent me to almost all the banks in California. If this correct as you say just 11 banks then why did I lose 100 points on my score? I will also furish a copy of my credit fico score with 23 hard inquries in one day when you all ran my credit.
In further reviewing the complaint and the deal itself it seems like the customer choice of bank did not offer a full approval so we have another bank who did approve it and we can send to them and fund the deal. It is also @ a lower rate then he originally contracted at. . So at this point since...
the customers credit union did not offer a full approval for his full loan we can either send it to another bank who has approved it, and for this we don't need the customer to resign and we don't need him to come back in at all. We can simply send the bank to get the loan funded. We are also willing to work with the consumer if he would like to come down and talk to us about his credit unions decision we can work with him and see if we can make him happy.
I am rejecting this response because: I HAVE PROOF THAT THE CONTRACT WAS CHANGED AFTER I SIGNED IT. [redacted] IS ALSO IN AGREEMENT OF THIS.IS IT COMMON PRACTICE AND LEGAL TO MAKE CHANGES TO A CONTRACT AFTER THE CONSUMER HAS SIGNED IT?
We have notified [redacted] that her vehicle has been fixed free of charge and is ready for her pick up. She has informed us she will not be able to pick up the vehicle until Saturday 10/08/16 due to being 2 hrs away.
I [redacted] General Manager, stand behind the original statement sent back in previous response. I stand behind Mr. Scott's repair order documentation. If Mr. [redacted] did ask to speak with me, I may have been busy but if that was the case, I would have referred him to speak with my service manager [redacted] I will replace the missing dipstick without acknowledging blame of loss.Thank you,[redacted]
The vehicle came in for engine noise. The rocker assys. were bad so we replaced the cylinder heads under the service contract. The next day the check engine light came on, we diagnosed it at no charge and determined the EGR valve had failed. It is not covered under the warranty, so they were quoted...
for the repair. The customer called [redacted] who in turn called the adviser to get the diagnosis. [redacted] confirmed that the repair is not covered and informed the customer that they would be responsible for the repair. We advised them that the cost of the repair would be approx. $375.00. Customer claims we "damaged" the EGR which is not true. The failure is in the EGR circuit is indicates an internal flow failure as confirmed by [redacted].
We contacted the gentleman this morning to look into this concern. He did not purchase his vehicle or service contract from us so we did not have any information on file. HE PURCHASED THE VEHICLE AND SERVICE CONTRACT FROM [redacted]. HE IS GOING TO CONTACT MY FINANCE MANAGER ([redacted]...
[redacted]) WITH HIS VIN NUMBER WITH HE HAS TIME AVAILABLE. Thank you [redacted]-General Manager[redacted]
I am rejecting this response because: I cannot believe the response sent from Mr.[redacted]. I will start by stating that yes I did have the vehicle towed from his dealership because It was never indicated to me that the vehicle was driveable and that it was not leaking any fluid. What I was told was that the vehicle would need over $1400.00 worth of repairs (From [redacted]t, his "Service Technician") which the car did not need. A statement from the second repair facility can be provided indicating that the dipstick was missing and that the total amount of repairs stated by the dealership was totally false. Would he drive a car supposedly needing that much work and with a possible fluid leak? Probably not. He'd have it towed. Second, as for the mechanic not removing the oil dipstick, on the inspection report I received It clearly shows that the oil level was checked by his "mechanic" and that it was within normal levels. This report can be submitted to the dealer if requested, but he has the same documentation I do so either his "mechanic" falsified the inspection report or he did check the oil. I am not a mechanic, but I'm pretty sure you need to remove the dipstick to do this.As for Mr. [redacted] never hearing from me or knowing about this issue, this again is not true.. After speaking to his "Service Technician" [redacted]t, I asked to to speak with the General Manager (Twice!) which is what I believe he calls himself, and I was told by Mr. [redacted] that " He was to busy to speak with me and would not discuss this issue". Unbelievable. After leaving, I called Mr.[redacted] (Twice!) Both times I was sent to his voicemail, but my calls were never returned. I am once again asking for the reimbursement for the towing, $95.00, and the cost of the missing dipstick. If this matter is not resolved with in the next 7 business days, I will have no other option buy to file a complaint with the B.A.R. and the States Attorney Generals office. I have spent to much time on this already.[redacted]
I am rejecting this response because:Good Day, [redacted] I am requesting for a full refund of $447.11 because the Sacramento Chrysler Dodge Jeep Ram did not do the work that was requested and paid for. A Oil change and breaks were not corrected. When I questioned [redacted] what item she had place on the order she could not explain it to me. She ([redacted]) stated that the mechanic did this action regarding the brakes then to justify her action called the mechanic to the payment office. At the this point she question the mechanic asking him "Did he perform this work ?" his reply was "I did not say that, nor did u do that". Then [redacted] requested that I wait so the mechanic do the work. I agreed to stay for two more hours. I did not know there was a time limit on this compliant when the individual in business takes a customers money with improper service. The final result of the work was not done. By the following week the squeaking, and squealing on the brakes was back.Also when I checked on the date of the sticker for the oil change next service next service due: 3/30/15 which has past. So I don't even know if they really did my oil change as well.Since then I have my brakes check again at Good Year Auto Service Center which they stated I need work done on my breaks. I want a refund so I can get the work done properly. Besides being disabled, and my grandson that just recently was murdered. And not this business taking payment for a service they did not do. I want to make sure that I am not taken advantage of.Thank you [redacted]
The Gentleman was called by finance department and business office to get additional information needed because he did not purchase vehicle from our store. The gentleman stated he didn't have the information needed and he would call back. He has not called back.
[redacted] Brought her Car into Sacramento Dodge for a no start condition, vehicle was towed in, battery was dead, charged battery, checked fuel pressure, fuel pressure was good, removed spark plug to check for spark found water on spark plug, inspected cylinder and found water in cylinder,...
pressurized cooling system found that head gasket was leaking water into cylinders causing no start condition. Per Chrysler’s warranty guidelines customer is responsible for all repairs until it is determined that the failure is a warrantable concern. Customer then approved tear down of motor to inspect for possible head gasket failure. Head was removed from engine and a head gasket failure was confirmed. Head had over 10 thousands of a inch warpage and engine block had over 10 thousand of a inch warpage indicating that this was a extreme overhead event or the overheat of the engine happened several times causing more damage every time it overheated. Also upon inspection of vehicle it was noted that it appeared that there was no coolant in cooling system, only water, performed refractometer test, confirmed that no antifreeze was present in cooling system, indicating that water was repeatedly added to system causing further harm to engine. Took pictures of engine and head, summited all info to Chrysler’s powertrain warranty service center. Chrysler had many questions over the condition of the engine, how long it had been leaking, how long it was driven with the leak, spoke with Chrysler with of the next couple of weeks about engine replacement each time I was escalated to a different manager higher up in the department Chrysler was going to deny the warranty due to customer lack of addressing the cooling system issue earlier causing extensive damage to engine but in speaking with the top level managers in warranty it was agreed to cover the replacement of the engine, engine was finally approved and ordered, but engine was on back order, customer was put in to a rental as a good will gesture and was not paid for by Chrysler, it was paid by Sacramento doge. As soon as motor was received by us we went to work on the vehicle right away. Upon completion of engine installation it was noticed that vehicle had a slow crank, vehicle was test drove and all fluid were rechecked and a inspection was done to ensure that work was completed properly. Technician went to start car again and noted that vehicle had a very long crank to start, tested starter, found that started was pulling 360 amps to start, (spec is 180-240). Called Chrysler again to discuss starting issues and Chrysler refused to cover starter, starter is not covered under powertrain warranty and will not be covered under consequential damage for head gasket leak. Customer then request that Sacramento dodge be responsible for starter replacement at no cost to them. We feel that we have all ready gone above and beyond to have this customers motor approved from Chrysler warranty and paid for the rental car. Saving the customer over 5000.00 in repairs and rental costs. [redacted]
Tell us why here...Mr. [redacted] came in and bought a key from parts and then had us program it to his vehicle. The key wouldn't program because the module wouldn't accept the new key. He didn't want to buy the module, but wanted his money back for the key. I wouldn't give it to him. I told him we...
diagnosed it for free, and he just had to pay for the module. He didn't want that. I feel we did our best to try to help Mr.[redacted]
Good Morning, Regarding [redacted], company policy requires us to have back up financing in place in case customer's bank declines loan for any reason. Thank You[redacted]
We Sent Miss. [redacted] to the banks we have available to try and obtain financing for her with her credit situation being what it is we have the consumers best interest at hand when we try and obtain financing for them. We explained to her we were unable to obtain financing on her own so then we...
tried again with her father as co signer. In all we sent Miss. [redacted] to a total of 11 banks. We are sorry we were unable to obtain financing but she signed a credit application online/electronically giving us permission to do what we deem necessary to try and obtain financing.
We Sent Miss. [redacted] to the banks we have available to try and obtain financing for her with her credit situation being what it is we have the consumers best interest at hand when we try and obtain financing for them. We explained to her we were unable to obtain financing on her own so then we tried again with her father as co signer. In all we sent Miss. [redacted] to a total of 11 banks. We are sorry we were unable to obtain financing but she signed a credit application online/electronically giving us permission to do what we deem necessary to try and obtain financing.
I am rejecting this response because: #1 the co signer was not my father it was my husband. #2 there was a total of 23 hard inquires on my credit in one day and I am willing to print you a copy from the date you ran my credit. Im doing some more investigating into the banks as I have found out you sent me to banks I had no chance with due to my credit report. I have had 2 other dealerships verify that you sent me to almost all the banks in California. If this correct as you say just 11 banks then why did I lose 100 points on my score? I will also furish a copy of my credit fico score with 23 hard inquries in one day when you all ran my credit.
In further reviewing the complaint and the deal itself it seems like the customer choice of bank did not offer a full approval so we have another bank who did approve it and we can send to them and fund the deal. It is also @ a lower rate then he originally contracted at. . So at this point since...
the customers credit union did not offer a full approval for his full loan we can either send it to another bank who has approved it, and for this we don't need the customer to resign and we don't need him to come back in at all. We can simply send the bank to get the loan funded. We are also willing to work with the consumer if he would like to come down and talk to us about his credit unions decision we can work with him and see if we can make him happy.
I am rejecting this response because: I HAVE PROOF THAT THE CONTRACT WAS CHANGED AFTER I SIGNED IT. [redacted] IS ALSO IN AGREEMENT OF THIS.IS IT COMMON PRACTICE AND LEGAL TO MAKE CHANGES TO A CONTRACT AFTER THE CONSUMER HAS SIGNED IT?
We have notified [redacted] that her vehicle has been fixed free of charge and is ready for her pick up. She has informed us she will not be able to pick up the vehicle until Saturday 10/08/16 due to being 2 hrs away.
I [redacted] General Manager, stand behind the original statement sent back in previous response. I stand behind Mr. Scott's repair order documentation. If Mr. [redacted] did ask to speak with me, I may have been busy but if that was the case, I would have referred him to speak with my service manager [redacted] I will replace the missing dipstick without acknowledging blame of loss.Thank you,[redacted]
The vehicle came in for engine noise. The rocker assys. were bad so we replaced the cylinder heads under the service contract. The next day the check engine light came on, we diagnosed it at no charge and determined the EGR valve had failed. It is not covered under the warranty, so they were quoted...
for the repair. The customer called [redacted] who in turn called the adviser to get the diagnosis. [redacted] confirmed that the repair is not covered and informed the customer that they would be responsible for the repair. We advised them that the cost of the repair would be approx. $375.00. Customer claims we "damaged" the EGR which is not true. The failure is in the EGR circuit is indicates an internal flow failure as confirmed by [redacted].
We contacted the gentleman this morning to look into this concern. He did not purchase his vehicle or service contract from us so we did not have any information on file. HE PURCHASED THE VEHICLE AND SERVICE CONTRACT FROM [redacted]. HE IS GOING TO CONTACT MY FINANCE MANAGER ([redacted]...
[redacted]) WITH HIS VIN NUMBER WITH HE HAS TIME AVAILABLE. Thank you [redacted]-General Manager[redacted]
I am rejecting this response because: I cannot believe the response sent from Mr.[redacted]. I will start by stating that yes I did have the vehicle towed from his dealership because It was never indicated to me that the vehicle was driveable and that it was not leaking any fluid. What I was told was that the vehicle would need over $1400.00 worth of repairs (From [redacted]t, his "Service Technician") which the car did not need. A statement from the second repair facility can be provided indicating that the dipstick was missing and that the total amount of repairs stated by the dealership was totally false. Would he drive a car supposedly needing that much work and with a possible fluid leak? Probably not. He'd have it towed. Second, as for the mechanic not removing the oil dipstick, on the inspection report I received It clearly shows that the oil level was checked by his "mechanic" and that it was within normal levels. This report can be submitted to the dealer if requested, but he has the same documentation I do so either his "mechanic" falsified the inspection report or he did check the oil. I am not a mechanic, but I'm pretty sure you need to remove the dipstick to do this.As for Mr. [redacted] never hearing from me or knowing about this issue, this again is not true.. After speaking to his "Service Technician" [redacted]t, I asked to to speak with the General Manager (Twice!) which is what I believe he calls himself, and I was told by Mr. [redacted] that " He was to busy to speak with me and would not discuss this issue". Unbelievable. After leaving, I called Mr.[redacted] (Twice!) Both times I was sent to his voicemail, but my calls were never returned. I am once again asking for the reimbursement for the towing, $95.00, and the cost of the missing dipstick. If this matter is not resolved with in the next 7 business days, I will have no other option buy to file a complaint with the B.A.R. and the States Attorney Generals office. I have spent to much time on this already.[redacted]
I am rejecting this response because:Good Day, [redacted] I am requesting for a full refund of $447.11 because the Sacramento Chrysler Dodge Jeep Ram did not do the work that was requested and paid for. A Oil change and breaks were not corrected. When I questioned [redacted] what item she had place on the order she could not explain it to me. She ([redacted]) stated that the mechanic did this action regarding the brakes then to justify her action called the mechanic to the payment office. At the this point she question the mechanic asking him "Did he perform this work ?" his reply was "I did not say that, nor did u do that". Then [redacted] requested that I wait so the mechanic do the work. I agreed to stay for two more hours. I did not know there was a time limit on this compliant when the individual in business takes a customers money with improper service. The final result of the work was not done. By the following week the squeaking, and squealing on the brakes was back.Also when I checked on the date of the sticker for the oil change next service next service due: 3/30/15 which has past. So I don't even know if they really did my oil change as well.Since then I have my brakes check again at Good Year Auto Service Center which they stated I need work done on my breaks. I want a refund so I can get the work done properly. Besides being disabled, and my grandson that just recently was murdered. And not this business taking payment for a service they did not do. I want to make sure that I am not taken advantage of.Thank you [redacted]
The Gentleman was called by finance department and business office to get additional information needed because he did not purchase vehicle from our store. The gentleman stated he didn't have the information needed and he would call back. He has not called back.
[redacted] Brought her Car into Sacramento Dodge for a no start condition, vehicle was towed in, battery was dead, charged battery, checked fuel pressure, fuel pressure was good, removed spark plug to check for spark found water on spark plug, inspected cylinder and found water in cylinder,...
pressurized cooling system found that head gasket was leaking water into cylinders causing no start condition. Per Chrysler’s warranty guidelines customer is responsible for all repairs until it is determined that the failure is a warrantable concern. Customer then approved tear down of motor to inspect for possible head gasket failure. Head was removed from engine and a head gasket failure was confirmed. Head had over 10 thousands of a inch warpage and engine block had over 10 thousand of a inch warpage indicating that this was a extreme overhead event or the overheat of the engine happened several times causing more damage every time it overheated. Also upon inspection of vehicle it was noted that it appeared that there was no coolant in cooling system, only water, performed refractometer test, confirmed that no antifreeze was present in cooling system, indicating that water was repeatedly added to system causing further harm to engine. Took pictures of engine and head, summited all info to Chrysler’s powertrain warranty service center. Chrysler had many questions over the condition of the engine, how long it had been leaking, how long it was driven with the leak, spoke with Chrysler with of the next couple of weeks about engine replacement each time I was escalated to a different manager higher up in the department Chrysler was going to deny the warranty due to customer lack of addressing the cooling system issue earlier causing extensive damage to engine but in speaking with the top level managers in warranty it was agreed to cover the replacement of the engine, engine was finally approved and ordered, but engine was on back order, customer was put in to a rental as a good will gesture and was not paid for by Chrysler, it was paid by Sacramento doge. As soon as motor was received by us we went to work on the vehicle right away. Upon completion of engine installation it was noticed that vehicle had a slow crank, vehicle was test drove and all fluid were rechecked and a inspection was done to ensure that work was completed properly. Technician went to start car again and noted that vehicle had a very long crank to start, tested starter, found that started was pulling 360 amps to start, (spec is 180-240). Called Chrysler again to discuss starting issues and Chrysler refused to cover starter, starter is not covered under powertrain warranty and will not be covered under consequential damage for head gasket leak. Customer then request that Sacramento dodge be responsible for starter replacement at no cost to them. We feel that we have all ready gone above and beyond to have this customers motor approved from Chrysler warranty and paid for the rental car. Saving the customer over 5000.00 in repairs and rental costs. [redacted]
Tell us why here...Mr. [redacted] came in and bought a key from parts and then had us program it to his vehicle. The key wouldn't program because the module wouldn't accept the new key. He didn't want to buy the module, but wanted his money back for the key. I wouldn't give it to him. I told him we...
diagnosed it for free, and he just had to pay for the module. He didn't want that. I feel we did our best to try to help Mr.[redacted]
Good Morning, Regarding [redacted], company policy requires us to have back up financing in place in case customer's bank declines loan for any reason. Thank You[redacted]
I am rejecting this response because: Supporting documentation that warranty was supposed to be processed and submitted
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.