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Sacramento Municipal Utility District

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Reviews Sacramento Municipal Utility District

Sacramento Municipal Utility District Reviews (43)

I am sending you this email to confirm that a SMUD Customer Service Supervisor has attempted to contact this customer times and has left voice mails to call her backThe SMUD Supervisor did also make any necessary corrections on the customer’s account in an attempt to resolve the customer’s concernPlease feel free to contact us at any time if you have further questions or concernsCustomer service is very important to usConsumer Information: [redacted]

One of SMUD's subject matter experts has contacted the customer and explained that an error had occuredThis matter has been resolvedThank you

One of our Supervisors contacted SMUD customer MsLori ***while speaking with Ms***, our Supervisor apologized that the incorrect message was conveyed to herOur Supervisor assured Ms*** of our correct policy and procedure around her situation

2andI am rejecting this response because:
Wantd to get heconnecting services

A SMUD Representative researched the customer’s concerns and discovered a SMUD errorOur Representative contacted Ms*** and explained what happened and made the necessary correctionsThank you for the opportunity to work with our customer ownersCustomer service is very important to us

I had the pleasure in speaking with *** *** regarding her serviceShe currently is without power, has an active CVF and a balance due of $2,I contacted research regarding Mrs*** account, and it’s been confirmed that the total charges due are all valid charges based on
benefit of serviceMrs*** has lived at both locations where electric charges have been incurredI have called Mrs*** back to discuss options to reconnect serviceI have left messages and will call back again todayPlease let me know if you have any questions or concerns

Thank you for your inquirySMUD will investigate the issue, contact the customer and seek resolutionCustomer service is very important to usA SMUD Representative will contact the cusotmer within hours

I've been without electricity for 3 days now. My food has spoiled and my kids and I are cold. I have 2 sons who are disabled and one whom has a life threatening illness. My son's doctor has sent medical verification and they still disconnected my service. I spoke with a representative and they said there is nothing they could do to help me so we had to stay in a cold and dark house all weekend with no one to help us. I told them I have disabled sons and all they kept talking about was payment. I tried to make a payment arrangement and they said I couldn't until $251 was paid as a past due balance. I never received a shut off notice either. I'm prepared to sue because my son's life is in jeopardy and they don't care.

Thank you for the email. Friday March 27th was the first time I have been notified of the Revdex.com complaint. Since then, a [redacted] subject matter expert has contacted the customer and has been working towards a resolution. Thank you for the opportunity to serve our customers. Please feel free to...

contact me should you have any questions or concerns.

I am sending you this email to confirm that a SMUD Customer Service Supervisor has attempted to contact this customer 3 times and has left voice mails to call her back. The SMUD Supervisor did also make any necessary corrections on the customer’s account in an attempt to resolve the customer’s...

concern. Please feel free to contact us at any time if you have further questions or concerns. Customer service is very important to us. Consumer Information: [redacted]
[redacted]
[redacted]
[redacted]

One of SMUD's subject matter experts has contacted the customer and explained that an error had occured. This matter has been resolved. Thank you.

I have had service with SMUD continuous not service interruptions since June 2013, which required a $170.00 deposit it is now exactly 4 years later and they still refuse to rhttp://www.revdex.com/reviews/sacramento-municipal-utility-district/1198278/pag... my deposit even though the service has NEVER been shut off. I want my deposit refunded and credited to my account.

+1

Review: Smud failed to notify shutting off electricity for a bill less than 1 1/2 moth and owed amount of $150.00. They shut off the electricity without notifying me. the bill to turn on the electricity.Why doesn't smud send electronic bills and notify customers before taking a crazy action that causes harm.

They said they sent notices, no proof, said called a number and left message that was not my phone. I have been rate payer since 1980 wowniong 3 houses, still since 1980, easy to contact and at the same address since 2001 and same phone # since 2001. They refused to waive the fee to reconnect saying it was my fault. I would like this to go to the PUC and SMUD board and Smud upper management. This is uncalled action nd behavior by the customer service dept. of Smud for a bill that most people have in a single month. My budget billing averages $30.00 month in summer from June - November and it goes up to $89.00 in winter which is high usage. The craziness of having your power shut off by some over anxious and lack of customer service. Lousy services and an experience of lack of caring for the normal stable rate payers. I was told they can disconnect because they can if your bill is late. Can you imagine every rate payer if they were late on payment that electricity is automatically shut off. Help notify the higher ups and PUC. I will be making a complaint with the SMUD board, PUC and regulatory authorities.Desired Settlement: Waive the reconnection fee for SMUS negligence and incorrect policy. Want a letter of their policy of shut off and a letter of understanding how they handle matters.

Business

Response:

Thank you for referring this customer to us for resolution. We have reached out to the customer and a satisfactory resolution has been reached. The customer considers this matter resolved. Please feel free to contact me directly at [redacted] should you have any additional questions or concerns.Best Regards,[redacted]

Review: SMUD is overcharging me. Two months ago my bill was less than $50 a month. Last month my bill jumped to $175, more than triple it was the month before I filed and complaint and was basically told that its my fault and i'm the one using too much electricity. There's no way i'm using triple the electricity I used the month before. Now this month my bill is $260 more than 5 times higher than it was 2 months before. I am supposed to be on low income but i'm being charged $260 for one month. This is unacceptable. I feel like I am being scammed by the electricity company and feel like there's nothing I can do. If I don't pay they'll cut my power. I asked if they could send someone out to check the "smart" meter to see if its working properly and they said no. I don't know what else to do I feel I am being strong armed by my electric company.Desired Settlement: I want them to fix this I don't know what that will take but there's no way i'm using $260 worth of electricity in one month. I want them to check their smart meter and see whats wrong with it because this is outrageous.

Business

Response:

Hello,Thank you for referring this customer to us for resolution. We are always happy to review billing concerns with our customers. We have reached out to the customer to address their concern. Please feel free to contact me directly at [redacted] should you have any additional questions or concerns.Thank you,[redacted]

Review: I am an active duty military dependent and live in student housing. My parents are PCS on the East Coast. I moved into student housing April 22, 2016, with two roommates that were already living in the unit. One of the roommates moved out two days later. The following day, the electricity was interrupted. The existing roommate informed me, that the previous roommate had SMUD service registered in her name. The next day, I went to the SMUD office to get service switched in my name. The representative at SMUD explained the previous roommate that moved out was responsible for $264 bill, but because I just moved in, he indicated I would not be held responsible for her bill. I was issued a new account. The representative also indicated they would send the previous roommate to collections for the outstanding balance. On June 15, 2015, after paying $64.33, for bill due dated June 17, 2016, the service was again interrupted. I contacted SMUD and spoke with multiple representatives [redacted]) only to be told that the current roommate and me were responsible for the outstanding bill - because the existing roommate lived with the previous roommate. I explained that the other roommate was paying her portion of bill to the previous roommate, but apparently the previous roommate was not paying on the bill. Since then another roommate has moved into the unit. Now we are all without electricity. Why are we being held responsible for paying a bill in someone else’s name? Our electricity is off. There are health and safety issues regarding food spoiling and no means to refrigerate it. We are students with minimal or lack of income and should not be held responsible for another person's outstanding bill.Desired Settlement: The desired resolution is for the previous roommate to be sent to collections like the representative explained would happen and reestablish service without being responsible for paying any outstanding bills that are in the previous roommates name.

Business

Response:

Thank you for referring this customer to us to address their concern. We have contacted the customer and have reached a resolution. If you have any additional questions or concerns, please feel free to contact me at [redacted]. Best regards, [redacted].

Review: I have paid this bill already for $47.17 in March yet I pay again.Desired Settlement: I need them to leave me alone for I have paid in full nevertheless I paid this bill again on 4JUN2016.

THANKS

Business

Response:

Thank you for referring this customer's concern to us for resolution. We will contact the customer directly to address the concerns noted within the complaint and appreciate the opportunity to correct the issue. If you have any additional questions or concerns, please feel free to contact me at [redacted]. Kind regards, [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I paid , I guess I'll pay again... I lived at Redwood City and car Key are still missing...

Review: SMUD has charged me for excessive electricity use that we have not used. Our last bill was around $55 dollars and this months bill was $130 which I don't understand. I've contacted supervisors and employees and they have not satisfactorily resolved this issue. There has been no difference of usage of electricity in this mobile home, and these magical electricity spikes have been appearing out of nowhere.Desired Settlement: I would like SMUD to offer a credit adjust the bill to what it's been normally at in the previous months usage - I don't find it fair that they can charge us whatever rate they want to and not have a good excuse for it .

Business

Response:

Company states: We will continue to make attempts to get a hold of him and try to resolve his matter. If we do get to discuss with one another I would be happy to discuss why his bill was increased.

Review: Called about this on 6-14-13 told to bring refund check in that are being paid by BofA billpay on old account so they have been refunded them but cant cash Mom's passed away so told to bring her death certificate in to on Monday the 17th June?Desired Settlement: Refund

Business

Response:

Business' Initial Response

Thank you for the opportunity to respond. In order to protect customer privacy we cannot discuss customer complaints with a third party. This issue is being addressed with the customer.

Business' Final Response

We spoke to the customer on June 27th and he stated he was pleased with the actions taken. Credit balances were transferred to his account and all transactions were completed on 6/27/13.

Review: I received my recent bill, dated 02/25/2015 and noticed the bill was higher than I expected. Upon looking into it more thoroughly I discovered I wasn't be billed on the EAPR discount anymore but on the Standard Rate.I called SMUD and a representative told me I needed to renew my discount. I told them I was unaware I needed to renew and they told me I should have been sent an application for renewal. I assured the representative I had not received anything except for my usual bills and they told me there was nothing they could do and to download an application.I've since downloaded the application and promptly delivered it in-person to my local SMUD office to make sure they received it. Today I received an application to renew in the mail, today being 03/14/2015.I think my bill should be credited for the month the discount was not applied as I did NOT received any notice my discount was set to expire and find it unfair I am being charged extra for something that was out of my control.It is not my fault I was never notified and I shouldn't be punished for that.Desired Settlement: I would like my bill dated 02/25/2015 in the amount of $58.55 to be modified to reflect the EAPR discount. If I had received the paperwork I would have promptly sent it in. I am on a limited budget and all I want is what's fair. My new application is already in your hands for future bills.Thank you.

Business

Response:

I am sending you this email to confirm that a SMUD Customer Service Supervisor has attempted to contact this customer 3 times and has left voice mails to call her back. The SMUD Supervisor did also make any necessary corrections on the customer’s account in an attempt to resolve the customer’s concern. Please feel free to contact us at any time if you have further questions or concerns. Customer service is very important to us. Consumer Information: [redacted]

Review: Smud has been over charging me for a small unit been paying over $200--$300 dollars for my units in sacramento an when I dispute the bill it gets higher and higher been in dispute with them for over A year now I was practically livening in the dark for a whole year at [redacted] and now they are overcharging me for my new apartment which is A smaller unit and I'm not hardly hereDesired Settlement: I would like to receive a refund or a credit to my bill

Business

Response:

Thank you for the opportunity to respond. In order to protect customer privacy we cannot discuss customer complaints with a third party. We will be contacting the customer directly to resolve this issue.

Consumer

Response:

I am rejecting this response because:Smud has been over charging me for over a year but they are trying to work with me so I have an appointment with then on Friday the 5th of September so I'm going to see what they are willing to do if I don't like the response that I'm giving I will be writin Revdex.com back thank you an I gave the Revdex.com permission to act in on the behalf of this matter so. Back in Febuary I wrote them a check for $350 an the funds was is sufficient and they charge me that mount for the bounced check usably people would charge you a $20 fee but they charge me the check amount

Business

Response:

Company states: She came in and we met and everything has been resolved as of September the 5th.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

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Description: Electric Companies

Address: 6201 S St, Sacramento, California, United States, 95817

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