Safe Auto Glass

The smaller amount was for the Groupon they bought.  That has nothing to do with me.My installer called the customer to say he was on his way and the customer told him not to come; they wanted to cancel.  My installer related this to me; the customer did not call me.  I then...

called the customer to find out if they wanted to cancel or reschedule, but I did not reach them.  I left a voicemail.  They never returned my call and I did not follow up.  When I never heard from the customer, I refunded his money less my $100 cancellation fee which is clearly printed on all of my email receipts and the customer surely received (whether they admit it or not).  So, to me this matter is closed.Jon M[redacted]PresidentSafe Auto Glass

I have received my refund from safe auto glass, with in hours of my complaint being sent to the business. Thank you!

Lifetime warranty is limited.  Arrangements were made to investigate the issue, but then customer filed this complaint.  That action voids all warranties.

Called Safe Auto Glass after finding it on Groupon. Scheduled and paid for them to come out and replace my windshield on Wednesday. They told me they would request morning but couldn't guarantee they would be there in the morning but that they would call me 30 mins before they would come. I live at least an hour away from anything so I was unable to leave my house. Which is fine I stayed home to get it done today. I got a confirmation email saying they would be here Wednesday. I didn't hear anything from them all day, I called about 2pm to check if they had a time frame for me and they said they would be there within a few hours. 5:45pm rolls around and I still haven't heard from them. My husband calls and they told him that they missed the delivery of our windshield at noon. They could be here tomorrow sometime. I am unable to stay home all day tomorrow after staying home all day waiting today. And why didn't they tell me this at 2 when I called? And why did I have to call them at 5:45 to be told they were not coming today. When we told them tomorrow doesn't work for us we requested our money back and the guy said fine and hung up on us. Completely unprofessional, will never recommend them to anybody. We'll see if I actually get my money back...