Safe Harbor Marinas Reviews (%countItem)
1- it took 19 months to change 2 cutlass bearrings as the boat was rite there in the yard. They kept putting me off for different reasons ( ordering the parts, work overload, no mecanic on hand, covid 19, etc. )
2- the mecanic told me to do it myself because he had boats to put in the water and had no time.
3- I ended up doing 70 % of the job myself asking employes for advice and borrowing tools, or else I would still be waiting in the yard at the rythm they were going
4- when the mecanisc finaly got time to work on my boat, he did some work and never came back to finish the job.
5- when I left with the boat, the starboard side rubber cuppling that the mecanic had re-installed came apart at the collars after 1 hour.
6- as for the bill of 523.26 $ Well that was on time, in fact I got it even thow the job was still unfinisshed...
Here is a quote from your website : Service is in our DNA
We’ve worked for decades to build a reputation of marine service excellence. Whether you’re looking for routine service or a major refit, we ensure the time you spend with your boat is on the water, not in a boatyard. Uhmmm...
Emeryville Marina still has not refunded my deposit after 21 months. Every time I call Emeryville office says it has been submitted to headquarters.
I moved from Emeryville Marina in May 2018 after two years. As of February 28, 2020, the refund still has not been received. I have contacted the office via numerous emails and phone calls to check on the status. The response has been that it was submitted to the headquarters to processing.
Emeryville Marina office staff has been very courteous, but no results. Marina office states that they have done their part and the headquarters has been unresponsive. Apparently I am not the only one with this issue, this will at least be documented for a possible class-action in the future.
Full refund plus all the late fees, the marina would have charge me + $1000 for punitive damages for stress and time spent.
The customer deposit was refunded in November of 2018, they deposited the refund on 12/06/2018, attaching cancelled check and email from customer acknowledging that this issue has been resolved.
After cancelling my slip in July, I was owed a refund for my deposit, as well as 1 month of pre-payed rent totaling $700.
Submitted to the city of Emeryville:
I had my boat moored at the Emeryville Marina for 2.5 years. When I cancelled my slip in July, they owed me a refund for a pre-paid month of rent, as well as my deposit for the keys and potential damages. They acknowledged that they owe me a $700 refund. 4+ months later they still haven't issued the refund. The harbormaster, William, has stated that refunds come from corporate, and they just pay late. He's told me he's asked them multiple times to send a check, but it has yet to be received.
As city land that has been privately managed, this is vastly mismanaged. They are effectively using city property to "float money" for their own profits.
Please consider this my formal complaint to the city against the Emeryville Marina management company, Safe Harbor Marinas.
I'm reporting the last few charges from them as fraud, as well as reporting them to the Revdex.com as well. Please let me know if there is another agency within Emeryville that I should be reporting this to.
$700 + interest and late fees that I would be charged if I failed to pay my rent.