Safe Home Monitoring, Inc.

Complaint: ***
I am rejecting this response because: I'm more than happy to resolve my past due amount (I tried to call the number I was given but no answer) I would have never signed a new contract for our new house if I would have known there was no longer any servicing agents anywhere in our area so I ask that you terminate that contract with no balance due (other than my past due amount - again, I would be more than happy to pay that)I feel like I was tricked into signing this new contract
Sincerely,
*** ***

To Whom it May Concern,*** *** account has been closed since April 13th, No further billing has occurredThere is no further financial obligation on *** *** part as her account has been completely closed.We ask that The Revdex.com close this complaint as
resolved.Sincerely,Colin W***Corporate Account ManagerSafe Home Security

COMPLAINT ***: SAFE HOME MONITIERING This client has a seriously past due balance with our companyWe are willing to offer an amnesty program in which customer pays 25% of the outstanding balance and we resign her to a new agreementIf the client wants to buyout of her agreement we
offer this opportunity as wellWe go so far as to offer a monthly hardship for customer to show intent on resolving this matter and the customer refusedThe balance is due in full and if the customer will like to make arrangements she can contact the resolutions department while we still have her file in office Jevaun P*** Resolutions Department Manager Safe Home Security Middle StMiddletown, CT###-###-#### ***@safehomesecurityinc.com class=MsoNormal>*** *** Senior Account Manager Safe Home Security Middle Street Middletown, CT ###-###-#### mailto:***@safehomesecurityinc.com

The response is from Safe Home. The contact for Alliance is for you to verify the sale of your account. If you do nbot wish to pay quarterly. Call us pay up to the current month and go back on auto debit for April, otherwise your billing will remain quarterly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:When I signed up with *** it and s not part of my contract that I have to pay quarterly or have them deduct anything from my accountI did not received any form of documentation that the company was moving to quarterly payment or automatic payment.
Sincerely,
*** ***

To Whom it May Concern,We have stated on this platform that *** *** account has been closed and no further billing is requiredKeeping this complaint open solely because *** *** has not reviewed his bank statement for the month is absolutely preposterous. We ask the The Revdex.com immediately close this complaint as resolved as we have confirmed and done every single request this customer has requested via this platform. Sincerely,Colin W***Corporate Account Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The account was purchased as part of an acquisition. We will mark the account closed and there will be no further billing

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID *** and find that this resolution is satisfactory to me
Appreciated them calling to let me know that the account would be closed, with no money due.
Sincerely,
*** ***

All clients recieved letters mailed May 2017. We began billing in July and the consumer has options. Pay monthly via auto debit or pay quarterly due the first day of the quarter. That's how we bill and the client may contact us at ###-###-#### to choose how she would like to
be billed going forward. For questions on the sale of the account you may contact *** using teh contact below:
Point of contact at *** *
*** ***
*** ***
** *** ***
*** ** ***
*** ***
*** ***
***

To Whom It May Concern,The information *** *** is providing is incorrectA payment had attempted to draft from her account in April during the cancellation process*** *** had her bank block the charge, and she also disputed March's charge via her bankRefunding her for March and blocking a payment for April. At this moment normally March's payment would be due in order for *** ***'s account to close because she revoked the draft for March's payment. Safe Home Security and it's affiliates have not received any payments from *** *** since February of While normally we would ask *** *** to financially satisfy her account in order to close, in this case we will make an exception. Again, there is no further monies or obligation due on *** ***'s partSince She revoked her drafts for March and April, no refund will be due. We ask that The Revdex.com close this complaint as resolved. Sincerely,Colin W***Corporate Account Manager

Complaint: [redacted]
I am...

rejecting this response because:  I have not received my monthly banking statement to verify that I am no longer being billed. Unfortunately due to my experiences with this company I have no faith whatsoever in what they say until I see it in black and white, or in this case confirming I am no longer billed. I have never in my life dealt with a company like this. I am limited as to what I can say, and how I say it due to rules of posting on Revdex.com site. By far the worst company I have ever dealt with. 
Sincerely,
[redacted]

Safe Home Monitoring .   Dealer is cancelling the account and set up to remove equipment.

To Whom It May Concern,This customer's account has been closed since August 31st. No further billing has occurred. Please let this letter serve as formal confirmation of cancellation. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

We are sorry for your loss, account is being cancelled today.

RE: Complaint Safe Home Monitoring, Inc.Safe Home Security has agreed to cancel this account per the customer's request. There is no further money due and the account has been closed with a zero balance.

Complaint: [redacted]
I am rejecting this response because: Safe Home Security did withdraw money from my account on April 17, 2016 ($44.99) under a different ID number but it was still SHS name. If you would like I can send a bank statement where it clearly shows a withdrawal from Safe Home Security. Please refund my money we both know that the money was withdrawn. 
Sincerely,
[redacted]

We have arranged for the client to recieve a paper bill monthly.  Bill due $45.99 plus tax on 1st of each month.  Currently March and April 2017 are due by April 1st.  Outstanding balance of $95.70.  We have adjusted all other balances so please arrange to pay.  Beginning May 1st the client will recieve a paper invoice.

Complaint: [redacted]
I am rejecting this response because: Safe Home security drafted $44.99 from my bank account after April 13, 2016. If the account was closed a payment should not have been drafted. I want my money deposited back into bank account. 
Sincerely,
[redacted]