Safe Skies

ID# [redacted] Customer [redacted] contacted Revdex.com (Revdex.com) for a Clipped lock replacementCustomer contacted Revdex.com a 2nd time with additional concerns from his original complaint filed on May **, Customer never purchased his TSA Lock from us and we never received any return from CustomerFurther customer cannot provide original receipt of purchaseCustomer did, however, provide an Image of TSA lock and replacement form with his 2nd complaint to Revdex.com, as his first complaint dated [redacted] of May was missing that informationBecause of Customers’ good faith documentation, we will honor his replacement, at our own cost and expenseWe are sending him, not 1, but TWO TSA Locks to his address in MalaysiaWe are sending this via [redacted] Tracking # [redacted] We trust this satisfies the customer and exceeds his expectations! We trust this satisfies Revdex.com and ask that complaint ID # [redacted] is closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** *** ***, good morningThank you for sending Revdex.com complaint # ***We have made a diligent search of our records, but unfortunately could not locate your order nor your name amongst our customersWhile we understand and respect your princples, our company has our own policies and
procedures, which we are sure you certainly respectSince we cannot locate your order # or your name, can you please provide your exact order # and/or date of purchase from our website, *** If you purchased our product(s) from a retailer, can you please provide the name of the retailer and provide a copy of the receipt? Kindly provide us with the lock, the original receipt of purchase for your Safe Skies™ Luggage Lock, along with the TSA notification of baggage inspection so that we may honor our replacement policyMeantime you can also complete the below information as well: Traveler / Customer Name: ____________________ Address: ______________________________ City: _____________ State / Province: _____________Zipcode: _________ Country: _____________ E-mail address: ______________________________ Date of trip: __ / __ / ___ Airport where luggage was checked: ____________________ Airline and Flight Number: ________________ Comment:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for following through with this
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, through this review, we discovered that this business lists an address on their website and required lock replacement form that is an incorrect address, which is no doubt why they do not receive the warranty requests & fail to respond to themWe would appreciate it if the business would correct the website information so their customers have accurate information regarding lock replacement requests
Sincerely,
*** ***

Received complaint on the *** of June Immediately, on the same day as the complaint was received, Safe Skies dispatched a replacement *** lock to the customer via *** Tracking # ***We trust that this satisfies the customerPls contact us with any further questions in
regards to this matterThank you for the opportunity to be of service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This email is in response to Revdex.com complaint # [redacted]. Customer has additionally complained that she did not receive the duplicate order we shipped nor did she receive our credit. Attached, for your records is proof of delivery & also proof of credit. Safe Skies honors our obligations. That is why we have an A+ rating with Revdex.com. In addition, in response to her 2nd complaint, on [redacted] of October at 4:02 PM EST, David T[redacted] called customer at ###-###-####. to try to speak with her to further understand her concerns. Customer did not answer phone. Voicemail was not set up and therefore Safe Skies could not leave message. Customer is welcome to call back David T[redacted] at ###-###-#### if she has any further concerns. She is CC'ed on this email. From Revdex.com's perspective, pls kindly understand Safe Skies HAS NOT benefited at all from this order- we refunded customer's payment and we sent her a duplicate order, at our own cost and expense. We trust this closes the matter.David T[redacted]Safe Skies LLCtel. ###-###-####

ID# [redacted] Customer [redacted] contacted Revdex.com (Revdex.com) for a Clipped lock replacement. Customer contacted Revdex.com a 2nd time with additional concerns from his original complaint filed on May **, 2016. Customer never purchased his TSA Lock from us and we never received any return from Customer. Further customer cannot provide original receipt of purchase. Customer did, however, provide an Image of TSA lock and replacement form with his 2nd complaint to Revdex.com, as his first complaint dated [redacted] of May was missing that information. Because of Customers’ good faith documentation, we will honor his replacement, at our own cost and expense. We are sending him, not 1, but TWO TSA Locks to his address in Malaysia. We are sending this via [redacted] Tracking # [redacted] We trust this satisfies the customer and exceeds his expectations! We trust this satisfies Revdex.com and ask that complaint ID # [redacted] is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I appreciate the reply from Safe Skies, my response is as follows:1. The locks were NOT purchased from their website. They were purchased as part o[redacted] in the US when I was traveling there a while back. I no longer have the receipts from those purchases. I clarified this to their customer service representative over the telephone.2. I no longer have the lock itself as I sent it more than 2 months ago to the address on the Safe Skies website together with the online Returns Form. The same customer service representative said that that address was erroneous but Safe Skies did not bother to update it to the correct address. So as far as I am concerned it doesn't appear that they will receive the clipped lock.3. I have attached here an image of the lock and the filled in Returns Form (which I took prior to sending the lock). The details that Safe Skies requested which I had available to me are all filled in.Again what strikes me as suspicious is that 1. The company's website mailing address is not updated2. The company has NO email address that a customer can contact them on (very strange in this day and age)3. The mailing address on the Returns Form is (deliberately or not) wrong so any returns for a warranty claim cannot be fulfilled as the returned clipped locks will not get there4. The online submission form only has clipped lock dates up to 2012. In any case, I submitted a few of those and never heard back from anyoneI am a genuine customer and would like a replacement lock at not further costs or inconvenience to myself.5. Their [redacted] page has not been updated since 2014
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We acknowledge receipt of customer Revdex.com complaint. We want the customer to be satisfied, therefore we credited the cost of the entire order to customer's [redacted] account. 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On October 2nd I received an email from;
David
T[redacted]
Safe Skies LLC
Tel[redacted]
In
the email he promised that Safe Skies were taking the following corrective
actions:
They will re-shipped, at
their own cost and expense, a duplicate order to meI still have not received the duplicate orderThey will credit the entire
transaction cost to my Credit Card. They
assured me to please be rest assured, from their side, they will credit
100% of the entire transactionI have checked daily
with my bank/credit card and I still have not received the promised
refund
I
understand that the delivery of the duplicate order will take timeHowever, it
has been days, and I have not received the promised refund.Therefore, as far as I'm concerned my complaint has NOT been resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

Dear [redacted], Good evening. I am writing in regards to the Revdex.com complaint made against Safe Skies. Thank you for bringing this to our attention. While we strive to get each order 100%, every now and then mistakes do happen, sometimes through no fault of our...

own. Attached pls find our response to the complaint. Anyway, we don't want you, our dear customer, to have a negative experience with our company nor our products. Therefore, in response to customer complaint, which we received yesterday, Safe Skies took the following corrective action today: # 1 We reshipped, at our own cost and expense, a duplicate order to the customer. Pls see attached. # 2 We credited full cost of the transaction to customer's Credit Card. In regards to any currency exchange issues, PLEASE KINDLY UNDERSTAND WE CREDITED 100% OF THE FUNDS WE RECEIVED BACK TO YOU. You may wish to check with your bank/credit card on your side in regards to any transactional fees above and beyond the actual cost of the product itself. Pls rest assured, from our side, we credited 100% of the entire transaction. Again, thank you for bringing this matter to our attention. Thank you for giving us a chance to make things right. have a nice weekend-David T[redacted]Safe Skies LLCtel. ###-###-####

Replacement TSA Lock was shipped to this customer via [redacted] Tracking # [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I ordered a Safe Skies lock off of this company's webpage on February [redacted] of this year. According to their website, there is "free and fast shipping to all US destinations". However, I was billed $15.00 for shipping for my product, with the product sent to my billing address instead of the shipping address I had entered. Because of this, not only was I unfairly charged for shipping, I then had to drive over 120 miles in order to even receive my product. I have attempted to contact the company multiple times, and I have given them a month to respond to my complaint. I have received no emails, phone calls, or post from the company to this date regarding my issue.Desired Settlement: At the minimum, I would expect the company to refund the shipping charge in order to comply with their advertised shipping rates. Ideally, I would like for the company to refund my entire purchase, as I had to travel quite a far distance because the company sent the product to the wrong address.

Business

Response:

We acknowledge receipt of customer Revdex.com complaint. We want the customer to be satisfied, therefore we credited the cost of the entire order to customer's [redacted] account.

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Website says the ship most items in 24 hrs. I placed an order Tues 12/*/14. On 12/* when I hadn't received any shipping information I called the toll-free #. Talked to the same man that took my order 3 days prior. I told him I needed the locks for an upcoming trip and his response was that the locks would ship today(12/*). On 12/* when I still had not received any shipping information, I sent an email asking for my shipping information. On 12/** when I still had not heard from them,I called again and spoke to the same man, again, who told me he had a tracking # but couldn't tell me when it shipped and added because of the season, the post office may have issues delivering promptly(trying to pass blame) When I searched the tracking # it was just at [redacted] in [redacted] effective 12/[redacted] I'm not sure the thing has even shipped. I have done a lot of xmas shopping on line, 12-** different vendors and haven't had a problem with ANY of them, some have really been excellent. In today's age, you don't need to put up with this kind of "no customer service". Dealing with Safe Skies has been irritating.

Review: On August *, 2015 I purchased 2 x SET OF 2 Marbleized Silver Aero TSA Recognized Locks from the Safe Skies web site. The order number of my purchase is #[redacted]. On the web site it lists the locks as costing $38.95 Canadian. However, on August 3 my credit card was charged $48.26 Canadian (Exchange rate of 1.341300722). On the Safe Skies web page under my account order history, it lists the locks as having been shipped on August *, 2015. I never received these locks. I've emailed customer service twice inquiring about this order, Safe Skies has ignored my inquiries. As I see it there are 3 problems; (1) The company misrepresents the cost of the locks. (2)They bill the customer and then they don't deliver the locks (3)They ignore customer inquiries about non-delivery of purchased products. In view of this, I don't know how this company ever received Revdex.com accreditation.Desired Settlement: Since the locks were never delivered, I would like a complete refund of the $48.26 charged to my credit card.

Business

Response:

Dear [redacted], Good evening. I am writing in regards to the Revdex.com complaint made against Safe Skies. Thank you for bringing this to our attention. While we strive to get each order 100%, every now and then mistakes do happen, sometimes through no fault of our own. Attached pls find our response to the complaint. Anyway, we don't want you, our dear customer, to have a negative experience with our company nor our products. Therefore, in response to customer complaint, which we received yesterday, Safe Skies took the following corrective action today: # 1 We reshipped, at our own cost and expense, a duplicate order to the customer. Pls see attached. # 2 We credited full cost of the transaction to customer's Credit Card. In regards to any currency exchange issues, PLEASE KINDLY UNDERSTAND WE CREDITED 100% OF THE FUNDS WE RECEIVED BACK TO YOU. You may wish to check with your bank/credit card on your side in regards to any transactional fees above and beyond the actual cost of the product itself. Pls rest assured, from our side, we credited 100% of the entire transaction. Again, thank you for bringing this matter to our attention. Thank you for giving us a chance to make things right. have a nice weekend-David T[redacted]Safe Skies LLCtel. ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: New Safe Skies LLC Milano Brushed Brass lock was removed by [redacted] on February *, 2015 who then couldn't close it with their special key. [redacted] notice of inspection & lock was left in luggage. We also drove over an hour to airport where another [redacted] agent tried to fix it with no luck. Contacted Safe Skies who advised to send in lock for replacement, which was done on or about March **, 2015. Have received no replacement for Safe Skies LLC as promised & no reply to several attempts to contact them in the past monthDesired Settlement: Replacement of same or comparable quality lock.

Business

Response:

Received complaint on the [redacted] of June 2015. Immediately, on the same day as the complaint was received, Safe Skies dispatched a replacement [redacted] lock to the customer via [redacted] Tracking # [redacted]. We trust that this satisfies the customer. Pls contact us with any further questions in regards to this matter. Thank you for the opportunity to be of service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, through this review, we discovered that this business lists an address on their website and required lock replacement form that is an incorrect address, which is no doubt why they do not receive the warranty requests & fail to respond to them. We would appreciate it if the business would correct the website information so their customers have accurate information regarding lock replacement requests.

Sincerely,