Thank you for the opportunity to address this complaintWe looked into the issues the customer was experiencingIt looks from the notes on the account the customer only called and reported a problem on November 7th and November 9thWe did send a technician to their home and got the problem they reported fixedThe customer reported they were happy with our serviceThey called later in the evening on November 9th and was told the tower had an issue with slow internet at that timeWhen our level technicians dug into this issue today, it looked like there was an issue on the sector this customer was connected to that was having packet lossIt looks like this issue was corrected days agoWe can issue a credit to the customer’s account for October 22nd through December 22nd for the issues they were experiencingAs we stated before, the issues were fixed, and the customer should be able to run on the 10XplanIt looks as if the account is in a delinquent status, which cuts off the internet until the billing is up to date or the customer calls to make arrangements on the account We are training a few new people in our company and if the call was disconnected, we certainly apologize and will definitely look into who that was, and correct it immediatelySafelink Internet strives to provide well trained, professional support personnel, for all services performedIf you didn’t feel you received this level of service, then you surely didn’t have a typical Safelink Internet experience and for that we apologizeWe value all our customers and do not want to lose anyThe customer can call and speak with the billing manager about getting a credit issued to their account and getting the services restoredWe would love to make this right for the customer and provide them with the services they signed up for
Revdex.com: I will agree to the conditions that Safelink cancel my account effective Feb 11th, as they stated Based on their statements and invoices, they have continued to bill me monthly form several months after that This will credit over $dollars to my account In addition I will call the customer service department to pick up the equipment again This will credit $to my account If this is not resolved I will again, contact the attorney generals office for billing I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to me under the conditions stated aboveSincerely, [redacted] ***
Thank you for the opportunity to address this complaintThe customer had contacted us with issues It seems in the majority of the calls her issues were either fixed during the phone call or that same dayOn 1/23/we have a call log stating that the customer told one of our technicians that her internet was working amazing now compared to before and that she was very happyThe next time we heard from the customer was 2/1/and the tower was down but was back up that same dayOn 2/3/the customer talked to billing and wanted to cancel the servicesWe attempted to get a tech out to help her but the customer hung up on the representativeWe tried to contact the customer on 2/8/and again on 2/10/to follow up to see how her services wereWe left a voicemail each time and didn’t hear back from the customer until 2/13/when she called to cancelWe have attempted to get another tech to her location to see what is wrong because last we heard everything was working amazingThe customer has not allowed us to get a tech out or do anything else to resolve the issuesWe would love to get this customer taken care of and keep her as a customerWe are more than willing to send a tech to her location to get her issues resolvedAs stated above the customer told us the issues were resolved, if we had have known there were still ongoing issues, we could have helped soonerThis customer has cancelled her accountWe will let her out of her year commitment and not hold her to paying for the remaining months of her commitment due to the issues she had, however we do ask she pay only for the cost of the install that we waived in exchange for keeping her services for year
Thank you for the opportunity to address this complaintWe again went through the complaints we have on Facebook and the customer seemed happy with each responseThe last response we have stated that we did some work and was still work being doneThe customer signed a 1-year commitment stating that she agreed to the terms and conditionsIn the terms and conditions, it states that we need days written notice to cancel an accountWe bill our customers on a monthly basis not a daily or usage basisIf the customer wishes to cancel before the month is over, we will honor that, but do not prorate the accountsAfter looking at the information the customer provided, we will refund month due to the service issues they were experiencingFor some reason there was none of that information noted in the account for billing to seeWe will send a check out to the mailing address we have on file for the $for the services
Thank you for the opportunity to address these concernsFrom my understanding this customer has been given the IP he needs to VPN in and also issued an $credit to his accountIf there are further issues we urge him to contact us at 208-677-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for the opportunity to address your concernsI had on of our technicians look into this matter and there is only people on the access point that you are onThe Weiser East and Weiser West towers were both upgraded in MarchThere was nothing that we could see on our end that would be causing this issueIntermittent internet can possibly be caused by a dual band router and the slow speeds could be cabling or router as wellIf you could give us a call at 208-677-8000, we would be happy to troubleshoot with you to figure out what is causing the issuesWe are open Monday through Friday 7AM to 9PM and Saturday 9AM to 9PM
Thank you for the opportunity to address this complaintIt looks like the customer called on the 29th and spoke to our overflow call centerThey put in a ticket stating that the customer was having slow speeds and the customer requested that the call center escalate the ticketThe customer called back on the 30th and was not currently home to trouble shoot and stated that they would call back in later that eveningWe called the customer back on the 30th after pm customer was not home to trouble shoot and would call us back laterWe never heard back from the customer until the 5thThe customer called back on the 5th but was unable to do any trouble shooting again The issue the customer was experiencing was with one of our towersWe fixed that issue and the internet should be greatly improved from what they were last week We have issued this customer a credit to the account for months of issues
Complaint: [redacted] I am rejecting this response because: Below are some of the communications I've had with SafelinkSince I only have minutes to reply to this, I can't gather all the data that I have at this timeSafelink did not deliver the speeds that were promised, and when they replied to our complaints it was lip service, nothing ever changedWe were assured that the problem was on their end and that they would be taking care of it, but they did notWe are requesting a refund for one and a half billing periods, $
Thank you for the opportunity to address your concernsWeare constantly upgrading our towers as our customer’s Internet needs and wantsincreaseWe do expect the tower you are receiving your service from to beupgraded in the near futureAfter the tower is upgraded we expect the problemyou are facing to be fully resolved Recently, a credit was issued toyour account equivalent to months of service to offset the inconvenience youmight have experiencedAdditionally, Safelink Internet strives to provide welltrained, professional technical support personnel and field technicians for allservices performed If you didn’t feel you received this level of service,then you surely didn’t have a typical Safelink Internet experience and for thatwe apologize
Thank you for the opportunity to address this complaintThis customer had slow speeds for the month of JuneWe issued a ½ of a month of credit to themWe did not issue a full month of credit because they did have internet they were running slower than they should have beenThe customer called in to cancel their services and we informed them that we would issue a 1-month credit for the upcoming month if they would stick with us for us to get the issues correctedThey agreed to stay with us for that timeThey cancelled days laterThe credit that was on their account was us not charging them for service for the month of SeptemberThey cancelled the services before September That was not a credit for past monthsWe did refund a ½ month of services to their card for the issues they had during the month of June Furthermore, we have not over sold the tower in EmmettCustomers have changed the way they use the internetIt used to be research for school and checking email and shopping onlineNow customers are streaming music and movies etcand it has stressed some of our ApsWe understand this affects customers and we are actively upgrading multiple towers as time and resources permitI just checked with my Network Operations Team and was informed everything is working properly, on the tower this customer was on, and customers should not be affectedWhen a tower or AP is at capacity we put it in a “no install-maxed AP” database and will not install new customers on itEveryone has access to this database and knows where they can install and where they can’t Again, we did issue a refund for the issues the customer had in June, and we feel this customer was credited correctly according to the notes on the accountThere will be no further credits or refunds to this customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This message is in response to the business's reply to my complaint To date I have contacted their technical support department yet again, and have found out that the appointment that they had moved from the 21st of July to the 27th (without my knowledge, I might add) had been canceled, again, without my knowledge I was told that now there is no timeframe on when the only tower that I can connect to will be upgraded, when I was told approximately days ago that this tower would be upgraded, and my system would be upgraded, by the 21st of this month This has not happened, and as stated above, there is no timeframe on when the company actually plans on upgrading the tower In regards to the service that I am supposed to be receiving, I am not getting anything close to that, and while they have pro-rated the bill it is not, in any way, what I agreed to and has actually gotten worse My view is that this company is only interested in gaining new customers, and not providing proper service to their current clientele This has been made apparent to me based on the rather long wait times with tech support, and with the lack of communication to their current customers on problems or upgrades that need to be done to their systems This is not the service that I signed up with them for, and I expect them to either provide the service I was promised, adjustment of my bill for the ENTIRE duration that this problem exists, or paying for my initial costs for another company to provide the service that I agreed with from Safelink Regards, [redacted]
Thank you for the opportunity to address this complaintThis customer has been with us since March He is on a 4XplanWe are actively upgrading multiple towers because customers’ needs and wants have increased in the last yearWe do expect the tower he is receiving his service from to be upgraded in the near futureAfter the tower is upgraded we expect the problem he is facing to be fully resolvedIt does look like he is using quite a bit of data on the account, however, we understand his frustration and did credit his account on July 20th, for a 2-month service issue creditIf he feels he would like to cancel his services, we will let him out of his commitment without holding him to pay for the remaining monthsWe do ask he pays back the cost of the install that we waived for him agreeing to stay with us for a yearThis only pays for the install not the servicesThere is the service issue credit on the account so it will cover the cost of the install and he will not owe us anythingIn fact, there would be a portion of the credit refunded to the customer after the cost of install is paid I personally spoke with this customer and do remember chuckling and saying “seriously”, however I was meaning that he did what we asked and it still didn’t help his internetThe meaning I was trying to get across was that is what we thought the issue was and it didn’t helpI was in no way laughing at the customerIf it came across that way I do personally and sincerely apologizeAdditionally, Safelink Internet strives to provide well trained, professional technical support personnel and field technicians for all services performed If the customer didn’t feel he received this level of service, then he surely didn’t have a typical Safelink Internet experience and for that we apologize
Complaint: [redacted] I am rejecting this response because: Please see attached documentation attached As you can see there are emails attached from Safelink showing the amount of Internet I used, because it was not fixed They continued to bill me up into June which means they were billing me even after they knew I did not have Internet access The technician never called me to schedule an appointment to have it repaired even after multiple calls to get help If I was really cancelled in February I would not have this big of a bill There are also letters attached from the Attorney generals office showing they would never reply The kid that called to collect equipment wanted to come on a day when I was not home I told him to come back the following Friday He never showed up or called It is apparent by the attached documentation who is the honest party Safelink needs to cancel by bill back to December since I had not service all the way back then In addition, they can call me to set up a time to get the equipment I will not have any one on my roof when I'm not home Especially a company who refused to be honest Sincerely, [redacted] ***
I am being charged a large amount for internet service and they have me on a condemned cell towerI should get a refund for the months of service they have not provided properlyNovember to now
Complaint: [redacted] I am rejecting this response because:at the time we signed up for service we were told they are a no contract companyClearly they are as their response indicates I can't help.the issue that their staff doesnt know what they are telling people If they reqd all.of the records in association with my account they would see how horrible our service was, not just for the two months they credited Sincerely, [redacted]
Thank you for the opportunity to address your concernsDue to the recent issues you have been experiencing, we have no problem letting you out of the commitment and not holding you to paying for the full monthsAs per the commitment you did sign, if you cancel early you only pay the install fee we waived for your signing the one year commitmentThis only pays for the installer’s time, labor, and fuel to complete the jobIt does not pay for the internet itselfI do see we have issued you a credit for service issues in the pastWe have since upgraded the equipment on the towerWe are actively upgrading multiple towers because customers’ needs and wants have increased in the last yearWe do expect the tower you are receiving your service from to be completed in the near futureAfter the tower is upgraded we expect the problem you are facing to be fully resolvedIt does look like you are using quite a bit of data on the account, however, If in the mean time you would like to change your plan to the meg plan, since you said that is the speed you are getting most of the time, we would be happy to change that for you, until the backhaul is completed
Thank you for the opportunity to address your concernsWe are constantly upgrading our towers as our customer’s Internet needs and wants increaseWe do expect the tower you are receiving your service from to be upgraded in the near futureAfter the tower is upgraded we expect the problem you are facing to be fully resolvedWe did try to come out and move you to a different tower but unfortunately, we were unable to see any other tower from your locationWe have absolutely no problem letting you out of your commitment with out any early termination fees, if you so choose Additionally, Safelink Internet strives to provide well trained, professional technical support personnel and field technicians for all services performed If you didn’t feel you received this level of service, then you surely didn’t have a typical Safelink Internet experience, and for that we apologize
Complaint: [redacted] I am rejecting this response because: This is ** as you all at SafeLink Knew *** well for over the last two or three years your service to our area was and is sub standard One month refund is a [redacted] JOKE Sincerely, [redacted] [redacted]
After four months of contact with company and not getting results to correct my internet as to what I was paying for and they were unable to find the problem, I had to gt different internet serviceI am canceling my service with them as they did not provide me the service I was told I would getI will not pay a cancellation fee as it was their service that caused me to miss work, lose calls at work, as I work from homeI want this contract canceled with no repercussions to me as it was their services that forced me to change companiesI want them to pick up their equipment and refund me the 65$ for the router I am returning to them as well.cancel contract at no charge to me and refund for the router I do not need and they can pick up all equipment
Thank you for the opportunity to address this complaintWe looked into the issues the customer was experiencingIt looks from the notes on the account the customer only called and reported a problem on November 7th and November 9thWe did send a technician to their home and got the problem they reported fixedThe customer reported they were happy with our serviceThey called later in the evening on November 9th and was told the tower had an issue with slow internet at that timeWhen our level technicians dug into this issue today, it looked like there was an issue on the sector this customer was connected to that was having packet lossIt looks like this issue was corrected days agoWe can issue a credit to the customer’s account for October 22nd through December 22nd for the issues they were experiencingAs we stated before, the issues were fixed, and the customer should be able to run on the 10XplanIt looks as if the account is in a delinquent status, which cuts off the internet until the billing is up to date or the customer calls to make arrangements on the account We are training a few new people in our company and if the call was disconnected, we certainly apologize and will definitely look into who that was, and correct it immediatelySafelink Internet strives to provide well trained, professional support personnel, for all services performedIf you didn’t feel you received this level of service, then you surely didn’t have a typical Safelink Internet experience and for that we apologizeWe value all our customers and do not want to lose anyThe customer can call and speak with the billing manager about getting a credit issued to their account and getting the services restoredWe would love to make this right for the customer and provide them with the services they signed up for
Revdex.com: I will agree to the conditions that Safelink cancel my account effective Feb 11th, as they stated Based on their statements and invoices, they have continued to bill me monthly form several months after that This will credit over $dollars to my account In addition I will call the customer service department to pick up the equipment again This will credit $to my account If this is not resolved I will again, contact the attorney generals office for billing I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to me under the conditions stated aboveSincerely, [redacted] ***
Thank you for the opportunity to address this complaintThe customer had contacted us with issues It seems in the majority of the calls her issues were either fixed during the phone call or that same dayOn 1/23/we have a call log stating that the customer told one of our technicians that her internet was working amazing now compared to before and that she was very happyThe next time we heard from the customer was 2/1/and the tower was down but was back up that same dayOn 2/3/the customer talked to billing and wanted to cancel the servicesWe attempted to get a tech out to help her but the customer hung up on the representativeWe tried to contact the customer on 2/8/and again on 2/10/to follow up to see how her services wereWe left a voicemail each time and didn’t hear back from the customer until 2/13/when she called to cancelWe have attempted to get another tech to her location to see what is wrong because last we heard everything was working amazingThe customer has not allowed us to get a tech out or do anything else to resolve the issuesWe would love to get this customer taken care of and keep her as a customerWe are more than willing to send a tech to her location to get her issues resolvedAs stated above the customer told us the issues were resolved, if we had have known there were still ongoing issues, we could have helped soonerThis customer has cancelled her accountWe will let her out of her year commitment and not hold her to paying for the remaining months of her commitment due to the issues she had, however we do ask she pay only for the cost of the install that we waived in exchange for keeping her services for year
Thank you for the opportunity to address this complaintWe again went through the complaints we have on Facebook and the customer seemed happy with each responseThe last response we have stated that we did some work and was still work being doneThe customer signed a 1-year commitment stating that she agreed to the terms and conditionsIn the terms and conditions, it states that we need days written notice to cancel an accountWe bill our customers on a monthly basis not a daily or usage basisIf the customer wishes to cancel before the month is over, we will honor that, but do not prorate the accountsAfter looking at the information the customer provided, we will refund month due to the service issues they were experiencingFor some reason there was none of that information noted in the account for billing to seeWe will send a check out to the mailing address we have on file for the $for the services
Thank you for the opportunity to address these concernsFrom my understanding this customer has been given the IP he needs to VPN in and also issued an $credit to his accountIf there are further issues we urge him to contact us at 208-677-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for the opportunity to address your concernsI had on of our technicians look into this matter and there is only people on the access point that you are onThe Weiser East and Weiser West towers were both upgraded in MarchThere was nothing that we could see on our end that would be causing this issueIntermittent internet can possibly be caused by a dual band router and the slow speeds could be cabling or router as wellIf you could give us a call at 208-677-8000, we would be happy to troubleshoot with you to figure out what is causing the issuesWe are open Monday through Friday 7AM to 9PM and Saturday 9AM to 9PM
Thank you for the opportunity to address this complaintIt looks like the customer called on the 29th and spoke to our overflow call centerThey put in a ticket stating that the customer was having slow speeds and the customer requested that the call center escalate the ticketThe customer called back on the 30th and was not currently home to trouble shoot and stated that they would call back in later that eveningWe called the customer back on the 30th after pm customer was not home to trouble shoot and would call us back laterWe never heard back from the customer until the 5thThe customer called back on the 5th but was unable to do any trouble shooting again The issue the customer was experiencing was with one of our towersWe fixed that issue and the internet should be greatly improved from what they were last week We have issued this customer a credit to the account for months of issues
Complaint: [redacted] I am rejecting this response because: Below are some of the communications I've had with SafelinkSince I only have minutes to reply to this, I can't gather all the data that I have at this timeSafelink did not deliver the speeds that were promised, and when they replied to our complaints it was lip service, nothing ever changedWe were assured that the problem was on their end and that they would be taking care of it, but they did notWe are requesting a refund for one and a half billing periods, $
Thank you for the opportunity to address your concernsWeare constantly upgrading our towers as our customer’s Internet needs and wantsincreaseWe do expect the tower you are receiving your service from to beupgraded in the near futureAfter the tower is upgraded we expect the problemyou are facing to be fully resolved Recently, a credit was issued toyour account equivalent to months of service to offset the inconvenience youmight have experiencedAdditionally, Safelink Internet strives to provide welltrained, professional technical support personnel and field technicians for allservices performed If you didn’t feel you received this level of service,then you surely didn’t have a typical Safelink Internet experience and for thatwe apologize
Thank you for the opportunity to address this complaintThis customer had slow speeds for the month of JuneWe issued a ½ of a month of credit to themWe did not issue a full month of credit because they did have internet they were running slower than they should have beenThe customer called in to cancel their services and we informed them that we would issue a 1-month credit for the upcoming month if they would stick with us for us to get the issues correctedThey agreed to stay with us for that timeThey cancelled days laterThe credit that was on their account was us not charging them for service for the month of SeptemberThey cancelled the services before September That was not a credit for past monthsWe did refund a ½ month of services to their card for the issues they had during the month of June Furthermore, we have not over sold the tower in EmmettCustomers have changed the way they use the internetIt used to be research for school and checking email and shopping onlineNow customers are streaming music and movies etcand it has stressed some of our ApsWe understand this affects customers and we are actively upgrading multiple towers as time and resources permitI just checked with my Network Operations Team and was informed everything is working properly, on the tower this customer was on, and customers should not be affectedWhen a tower or AP is at capacity we put it in a “no install-maxed AP” database and will not install new customers on itEveryone has access to this database and knows where they can install and where they can’t Again, we did issue a refund for the issues the customer had in June, and we feel this customer was credited correctly according to the notes on the accountThere will be no further credits or refunds to this customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This message is in response to the business's reply to my complaint To date I have contacted their technical support department yet again, and have found out that the appointment that they had moved from the 21st of July to the 27th (without my knowledge, I might add) had been canceled, again, without my knowledge I was told that now there is no timeframe on when the only tower that I can connect to will be upgraded, when I was told approximately days ago that this tower would be upgraded, and my system would be upgraded, by the 21st of this month This has not happened, and as stated above, there is no timeframe on when the company actually plans on upgrading the tower In regards to the service that I am supposed to be receiving, I am not getting anything close to that, and while they have pro-rated the bill it is not, in any way, what I agreed to and has actually gotten worse My view is that this company is only interested in gaining new customers, and not providing proper service to their current clientele This has been made apparent to me based on the rather long wait times with tech support, and with the lack of communication to their current customers on problems or upgrades that need to be done to their systems This is not the service that I signed up with them for, and I expect them to either provide the service I was promised, adjustment of my bill for the ENTIRE duration that this problem exists, or paying for my initial costs for another company to provide the service that I agreed with from Safelink Regards, [redacted]
Thank you for the opportunity to address this complaintThis customer has been with us since March He is on a 4XplanWe are actively upgrading multiple towers because customers’ needs and wants have increased in the last yearWe do expect the tower he is receiving his service from to be upgraded in the near futureAfter the tower is upgraded we expect the problem he is facing to be fully resolvedIt does look like he is using quite a bit of data on the account, however, we understand his frustration and did credit his account on July 20th, for a 2-month service issue creditIf he feels he would like to cancel his services, we will let him out of his commitment without holding him to pay for the remaining monthsWe do ask he pays back the cost of the install that we waived for him agreeing to stay with us for a yearThis only pays for the install not the servicesThere is the service issue credit on the account so it will cover the cost of the install and he will not owe us anythingIn fact, there would be a portion of the credit refunded to the customer after the cost of install is paid I personally spoke with this customer and do remember chuckling and saying “seriously”, however I was meaning that he did what we asked and it still didn’t help his internetThe meaning I was trying to get across was that is what we thought the issue was and it didn’t helpI was in no way laughing at the customerIf it came across that way I do personally and sincerely apologizeAdditionally, Safelink Internet strives to provide well trained, professional technical support personnel and field technicians for all services performed If the customer didn’t feel he received this level of service, then he surely didn’t have a typical Safelink Internet experience and for that we apologize
Complaint: [redacted] I am rejecting this response because: Please see attached documentation attached As you can see there are emails attached from Safelink showing the amount of Internet I used, because it was not fixed They continued to bill me up into June which means they were billing me even after they knew I did not have Internet access The technician never called me to schedule an appointment to have it repaired even after multiple calls to get help If I was really cancelled in February I would not have this big of a bill There are also letters attached from the Attorney generals office showing they would never reply The kid that called to collect equipment wanted to come on a day when I was not home I told him to come back the following Friday He never showed up or called It is apparent by the attached documentation who is the honest party Safelink needs to cancel by bill back to December since I had not service all the way back then In addition, they can call me to set up a time to get the equipment I will not have any one on my roof when I'm not home Especially a company who refused to be honest Sincerely, [redacted] ***
I am being charged a large amount for internet service and they have me on a condemned cell towerI should get a refund for the months of service they have not provided properlyNovember to now
Complaint: [redacted] I am rejecting this response because:at the time we signed up for service we were told they are a no contract companyClearly they are as their response indicates I can't help.the issue that their staff doesnt know what they are telling people If they reqd all.of the records in association with my account they would see how horrible our service was, not just for the two months they credited Sincerely, [redacted]
Thank you for the opportunity to address your concernsDue to the recent issues you have been experiencing, we have no problem letting you out of the commitment and not holding you to paying for the full monthsAs per the commitment you did sign, if you cancel early you only pay the install fee we waived for your signing the one year commitmentThis only pays for the installer’s time, labor, and fuel to complete the jobIt does not pay for the internet itselfI do see we have issued you a credit for service issues in the pastWe have since upgraded the equipment on the towerWe are actively upgrading multiple towers because customers’ needs and wants have increased in the last yearWe do expect the tower you are receiving your service from to be completed in the near futureAfter the tower is upgraded we expect the problem you are facing to be fully resolvedIt does look like you are using quite a bit of data on the account, however, If in the mean time you would like to change your plan to the meg plan, since you said that is the speed you are getting most of the time, we would be happy to change that for you, until the backhaul is completed
Thank you for the opportunity to address your concernsWe are constantly upgrading our towers as our customer’s Internet needs and wants increaseWe do expect the tower you are receiving your service from to be upgraded in the near futureAfter the tower is upgraded we expect the problem you are facing to be fully resolvedWe did try to come out and move you to a different tower but unfortunately, we were unable to see any other tower from your locationWe have absolutely no problem letting you out of your commitment with out any early termination fees, if you so choose Additionally, Safelink Internet strives to provide well trained, professional technical support personnel and field technicians for all services performed If you didn’t feel you received this level of service, then you surely didn’t have a typical Safelink Internet experience, and for that we apologize
Complaint: [redacted] I am rejecting this response because: This is ** as you all at SafeLink Knew *** well for over the last two or three years your service to our area was and is sub standard One month refund is a [redacted] JOKE Sincerely, [redacted] [redacted]
After four months of contact with company and not getting results to correct my internet as to what I was paying for and they were unable to find the problem, I had to gt different internet serviceI am canceling my service with them as they did not provide me the service I was told I would getI will not pay a cancellation fee as it was their service that caused me to miss work, lose calls at work, as I work from homeI want this contract canceled with no repercussions to me as it was their services that forced me to change companiesI want them to pick up their equipment and refund me the 65$ for the router I am returning to them as well.cancel contract at no charge to me and refund for the router I do not need and they can pick up all equipment