Safety Center, Inc.

Attached are copies of all of the violation notices that were sent regarding the weeds and the trash can.  Each of the letters has a link that a picture can be viewed of the violation.  As previously indicated, we do not have the authority to waive the fine in question and the homeowner has acknowledged he is meeting with the board to discuss.

We have received payment of $2.00 on September 9.  A refund request has been submitted on the 27th of October for $43.00 which covers the assessment paid in October prior to closing.

The Community Manager spoke with Mr. [redacted] yesterday (July 22, 2015) via phone and we believe his concerns have been addressed.  Please let us know if there are any additional concerns.   Thank you!

Upon review of the account it is noted that at the time the homeowner made the payment he was a month past due already which is why the demand fee of $65.00 was assessed.  This was before attempting to go online to make payments.  With that being said, in an attempt to resolve the disputed...

amount and resolve the complaint AAM will waive the disputed fee and credit the association back for that collection fee that the board had denied the request for waiver.

[redacted]’s collection policy states all payments are due by the 1st of the month. There is a 15 day grace period. If a payment is not received by the 15th of the month homeowners are charged a late fee if a payment is still not remitted by the 45th day a demand fee...

will be charged following the late fee. AAM confirmed Mr. [redacted] did go online and pay his assessment on 01/31/2015. Per our 3rd party payment vendor homeowners are advised it takes 3 business days for payments to post. This information is provided on the payment screen before a homeowner submits payment. Mr. [redacted] called AAM and was informed of this information. AAM’s customer service department offered Mr. [redacted] and appeal to have the fees reviewed by the board Mr. [redacted] declined.As a courtesy AAM will waive the demand fee. Mr. [redacted] has been fully informed regarding his communities collection policy and his assessments are current.

The community manager has discussed the issue with the homeowner and explained the fine policy and compliance process.  The fines have been waived from the account and the homeowner appears to be satisfied at this point based on his email response to the community  manager.

I did speak with the managing agent and she told me notices were sent -I don't have them and she was not able to provide any evidence that they were sent. I also asked for evidence to substantiate the first notices she claims to have sent (ie. photos of the HOA violation) and she admitted that she didn't have any photos prior to May 16th.I did agree to speak with her and the BOD this thursday.

We have reached out to the homeowner and reviewed his concerns.  The compliance policy has been explained and it seems the homeowner is satisfied with the conversation.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have resolved this account.  It is current with a zero balance with the next assessment coming due in July.  As part of the agreement with the collection agency, $150.00 in late fees were to be waived and they were not.  This has been corrected.

The owners of [redacted] were issued a courtesy notice of violation for bees on October 12, 2016.  On October 29, 2016 [redacted], resident at the same address issued an email to our offices as well as the rental management company for his lot that he was in the process of having the...

bees removed from the water valve box on the property within the next two weeks by a no kill bee relocation company.  He also stated in his email that the police were out to his property as a complaint was filed as the neighbor state they are allergic to bees.  At that popint our offices placed a hold on violations until November 11, 2016 to allow tile for the bees to be removed.On December 3, 2016 our office received a formal complaint regarding the bees that were coming from the lot.  It was reported that the bees were swarming on the neighbors vehicle and home.  At this time our office issued a second notice of violation to the owners of the lot to take steps to remedy and remove the bees on their lot.  Mr. [redacted] indicated in an email that he was aware that all he or the other party had to do was to contact the utility company to have the area serviced.  Neither Mr. [redacted], the rental management company nor the owners took action to remediate the issue.  The association or the managing agent could not grant the utility company permission to enter the lot to do the removal.  That call would have had to come from the owner or the resident. Based on communication received from Mr. [redacted], he had no problem with the bees and was in no hurry to have them removed by anyone other than a no kill bee removal organization.   Mr. [redacted] made the choice to contract an independent party to remove the bees without harming them.  He could have easily made the call to have the utility company remove the bees with no assurance that they would not be harmed.  The association will not reimburse him for the removal fee.

the response for the $2 difference is not acceptable. You assumed I shorted my payment in January when I did not. Where is the proof? I asked for a ledger of all payments and none were produced.

Inspections are conducted by the manager at least weekly.  This includes looking for vehicles in violation of the CC&Rs such as trailers, RVs and signs of inoperable vehicles (i.e. cobwebs, neglect, flat tires, missing license plates, expired registration, etc.).  The Association also...

contracts with an outside towing agency for tagging and potential towing.  The towing agency performs its own inspections at least three times per week during both the daytime and evening hours.  The towing agency is pre-authorized to immediately tow vehicles parked in fire lanes, handicapped parking spaces, in front of dumpsters and other areas with designated signage.  There have been a total of thirty-six vehicles in violation towed since 2013.  Thirteen vehicles have been tagged for towing this year, of which ten were towed.  Specifically the blue Chevy Impala referenced in the complain has already been addressed and was removed in early September.  The green [redacted] has been tagged and will be towed if not removed within the allowable timeframe.  After several inspections the manager has been unable to locate the green Honda with [redacted] plates.  However, she will continue to look for this vehicle on each inspection.  Should Ms. J[redacted] have any further concerns regarding this or any other issue she is encouraged to contact the Area Manager, Cindy L[redacted].  Parking enforcement is a very serious item and we certainly appreciate all of the help that we can get.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I will wait for the business to perform this action and will consider this complaint resolved if it does.
Regards,
[redacted]

Attached is the fine policy for Rio Crossing.  This fine policy is part of the governing documents for the association and as such the owner has agreed to the terms  by purchasing a home within the association.  With that being said, the community manager has discussed the violations...

with the owner and has advised that the fine he is requesting to be waived will be considered by the board of directors for removal at the next board meeting.  As the managing agent we have been tasked with upholding the governing documents and ensuring compliance by all homeowners.  A first notice was sent to the homeowner in March.  The attached fine policy demonstrates the time frames for correction between violation notices.  The first notice was sent in March and then two additional notices in May.  As the managing agent we do not have the authority to waive the fines requested.  The board will consider this waiver at their next meeting and the homeowner will be advised of their decision.

Mr. [redacted] account is current.  He has no balance due at the present time.  The Board of Directors has instructed that all communication to and from Mr. [redacted] is to go through the attorney, [redacted].  As the managing agent, we act at the board's direction.  At one point there was a conversation with Mr. [redacted] in which he indicated he is unable to pay a full quarter at one time so it was determined that as long as he was paying each month in advance of the assessment due date his account would remain in good standing.   There have been no legal fees assessed to Mr. [redacted] account.

Unfortunately as the management company that takes direction from the board, there is nothing further we can do.  The board has reviewed your appeal and has denied the appeal.  The next step would be to attend a board meeting and appeal to the board in person.  We cannot waive or remove fines once the board has indicated they are unwilling to do so.