Mr [redacted] account is current He has no balance due at the present time The Board of Directors has instructed that all communication to and from Mr [redacted] is to go through the attorney, [redacted] As the managing agent, we act at the board's direction At one point there was a conversation with Mr [redacted] in which he indicated he is unable to pay a full quarter at one time so it was determined that as long as he was paying each month in advance of the assessment due date his account would remain in good standing There have been no legal fees assessed to Mr [redacted] account
We have resolved this account It is current with a zero balance with the next assessment coming due in July As part of the agreement with the collection agency, $in late fees were to be waived and they were not This has been corrected
The $demand fee was initiated the same day that the homeowner contacted us to make payment arrangements for his past due balance The fee was charged in accordance with the collection policy for the community which is attached.However, because the association appreciates the fact that the homeowner is trying to get caught up on the past due balance the $demand fee will be waived The association relies on the timely payment of these assessments so that they can remain current on their monthly operation expenses
Attached are two pictures showing where the doggie waste stations are located near Ms [redacted] unitThe doggie stations were installed in certain locations based on the best visibility and access to our homeowners while walking their petsVia Sorento community has also contracted a janitorial vendor to come in and service the community twice a week cleaning up pet wasteThe health department has not made contact with AAM or the Via Sorento community regarding any complaintsThe exterior of the condo units are sprayed monthlyMs [redacted] was advised if there are any additional issues an exterminator would be sent to spray around her unitMs [redacted] has not reached out to the community manager to confirm if there were any issues outstandingAAM will schedule for an exterminator to go to Ms [redacted] unit within the next business days to spray specifically around her unitIf she has additional issues she will need to contact her community manager Phyllis H [redacted] phone: [redacted] email: [redacted]
The Community Manager spoke with Mr [redacted] yesterday (July 22, 2015) via phone and we believe his concerns have been addressed Please let us know if there are any additional concerns Thank you!
I did speak with the managing agent and she told me notices were sent -I don't have them and she was not able to provide any evidence that they were sentI also asked for evidence to substantiate the first notices she claims to have sent (iephotos of the HOA violation) and she admitted that she didn't have any photos prior to May 16th.I did agree to speak with her and the BOD this thursday
Inspections are conducted by the manager at least weekly This includes looking for vehicles in violation of the CC&Rs such as trailers, RVs and signs of inoperable vehicles (i.ecobwebs, neglect, flat tires, missing license plates, expired registration, etc.) The Association also contracts with an outside towing agency for tagging and potential towing The towing agency performs its own inspections at least three times per week during both the daytime and evening hours The towing agency is pre-authorized to immediately tow vehicles parked in fire lanes, handicapped parking spaces, in front of dumpsters and other areas with designated signage There have been a total of thirty-six vehicles in violation towed since Thirteen vehicles have been tagged for towing this year, of which ten were towed Specifically the blue Chevy Impala referenced in the complain has already been addressed and was removed in early September The green [redacted] has been tagged and will be towed if not removed within the allowable timeframe After several inspections the manager has been unable to locate the green Honda with [redacted] plates However, she will continue to look for this vehicle on each inspection Should MsJ [redacted] have any further concerns regarding this or any other issue she is encouraged to contact the Area Manager, Cindy L [redacted] Parking enforcement is a very serious item and we certainly appreciate all of the help that we can get
To whom it may concern:Since the property Management Company acknowledges that our Home association dues are current with no outstanding monies owedThere is NO reason that my wife and I should be treated any different than others within our Home Association Community and be required to community with the Home Association attorney GoodmanWe have reason to believe that this attorney will charge additional fees in our communicating with him or his office in accordance with the comment from the property manager of the HOA on 2/8/2016-see below:From: Kimberly Vxxxxxxxxxxxx Sent: Monday, February 08, 5:PMTo: [redacted] Cc: Kimberly VSubject: FW: RE [redacted] HOASteven: there is an expense to converse with the [redacted] attorney In fact, in a billing we received dated 7/1/the attorney assessed fees of $and offset a payment intended for Home Association fees to his assess amountWe had no communication with the HOA attorney and on his own accord he generated response to communications addressed to the HOA property management which did not require any legal concernsUltimately the attorney fees have been reversed upon our complaint, but the point is this attorney in our opinion is conducting himself unethically and directing the property management to hold hostage our property account information from us when we contact themAgain we reiterate, others in our community have access to their property account information by telephone when calling customer service for the property management companySince our account is current we expect and demand the same service that is available for others within the community of this home associationWe will not converse with the attorney for concerns that he is attempting to attach attorney fees to any communication and he is fully aware we are on a fixed income and believe he is attempting to take unfair advantage of our circumstances to create indebtedness to the Home AssociationWe have documentation that we would be happy to bring to the Revdex.com to further present our argument and disagreement with the property Management Company identified.Respectfully, [redacted]
I certainly have noticed a difference around the community since I filed the report with the Revdex.com All the common areas/pools have been cleaned up, and the first time in months I did see the olive green jeep tagged However it has returned and still no license plate, I guess we will see how long it takes this time The green Honda with [redacted] plates sat in the same parking spot until this past week, see picture showing its condition about weeks ago I am shocked that no one could locate it, as you stated you look for vehicles with cobwebs What is stated in the response is exactly what is supposed to happed, however it obviously does not It is time that you start providing the service that is paid for, expected and makes our community exactly that, rather than a run down dump as it was becoming I do not accept the response because the issues are still present When they are resolved and visibly being addressed as you stated, the complaint will be resolved
The community manager has discussed the issue with the homeowner and explained the fine policy and compliance process The fines have been waived from the account and the homeowner appears to be satisfied at this point based on his email response to the community manager
Tell us why hereNotices regarding the construction and the meetings were posted on the bulletin boards so that tenants and owners alike were aware of the meeting Notices were also mailed to all of the ownersThe Board of Directors for the association have been consistent in the enforcement of the parking polices The car in question was parked in violation of those policies resulting in the vehicle being towed All areas are adequately signed advising of the possibility of the vehicle being towed if parked in violation It does not matter if there is a parking permit or identification that the vehicle belongs to a resident, cars are not to be parked in front of garages They are to be parked in the garage or in one of the overflow spaces MsMoore is indicating that additional overflow parking should be designated but there simply is no other location that can be designated while the construction project is underway Due to the extent of the repairs being done it is not possible to remove the construction dumpster and other items associated with the repair from the spaces each dayThe vehicle in question was towed in accordance with the policy established by the board of directors The issue was presented to the board and they hold firm in the polices established in accordance with the governing documents of the association The requested reimbursement for the towing bill has been presented to the board and they will not reimburse this expense as the vehicle was parked in violation of the rules We understand that the construction and repairs may create some inconvenience to the residents but every effort has been made to provide sufficient notice to the residents about the situation and the logistics of the work to be done
This homeowner has never been set up with Direct Debit for deduction of his assessments All payments were made via check The allegations that we delayed the deduction of funds are simply untrue The assessment payments in the past were due quarterly and were due the 1st of January, April, July and October They were paid in advance Breaking the assessments down in monthly installments creates a delinquency on the account as the balance is not paid in full before the due date While we understand that this can become confusing this has been the process since the home was purchased in The board realized that for some it was hard to pay a quarter at a time so they switched the payment frequency to monthly in January of 2017.The management company follows the collection policy as established by the board so that when an account becomes delinquent a lien is filed and the account is sent to the attorney selected by the association which is what occurred in this case Many delinquent notices are sent to the homeowner before this occurs giving them the opportunity to correct or reach out to understand the account and the balance involved The account was sent to the attorney in December of due to the delinquent amount
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The HOA AAM LLC, has not provided photos of any violationI have not parked on the streetThe HOA AAM LLC has not provided a list of FEES that show fair and impartiality toward all homeownersThe HOA AAM LLC, is acting based on no evidence and claim that I have parked on a street when I haven'tWhy would I be charged $fee when other homeowners charged $3? Regards, [redacted] ***
The owners of [redacted] were issued a courtesy notice of violation for bees on October 12, On October 29, [redacted] , resident at the same address issued an email to our offices as well as the rental management company for his lot that he was in the process of having the bees removed from the water valve box on the property within the next two weeks by a no kill bee relocation company He also stated in his email that the police were out to his property as a complaint was filed as the neighbor state they are allergic to bees At that popint our offices placed a hold on violations until November 11, to allow tile for the bees to be removed.On December 3, our office received a formal complaint regarding the bees that were coming from the lot It was reported that the bees were swarming on the neighbors vehicle and home At this time our office issued a second notice of violation to the owners of the lot to take steps to remedy and remove the bees on their lot Mr [redacted] indicated in an email that he was aware that all he or the other party had to do was to contact the utility company to have the area serviced Neither Mr [redacted] , the rental management company nor the owners took action to remediate the issue The association or the managing agent could not grant the utility company permission to enter the lot to do the removal That call would have had to come from the owner or the residentBased on communication received from Mr [redacted] , he had no problem with the bees and was in no hurry to have them removed by anyone other than a no kill bee removal organization Mr [redacted] made the choice to contract an independent party to remove the bees without harming them He could have easily made the call to have the utility company remove the bees with no assurance that they would not be harmed The association will not reimburse him for the removal fee
The Board of Directors make the policies and rules that are enforced by AAM as the managing agent The CC&Rs which indicate the garage is not to be used for storage were in place when you purchased the home You are welcome to write a letter to the board with your concerns and we will convey to them However the parking rules will be enforced as adopted by the board until such time as they are revised should the board choose to do so
As the managing agent for the [redacted] Homeowners Association we take our direction from the Board of Directors The community manager can only make recommendations to the Board for actions and maintenance needs It is ultimately the Board of Directors decision on what they wish to implement The community has never been advertised or procalimed to provide security to the homeowners The issues that were experienced with the robery, break-ins and car thefts are police issues [redacted] programs are available in many municipalities However, the only way [redacted] is successful is if the residents become involved and organize the program with the authorities Our records indicate that there have been a few violation notices sent to the homeowner regarding weeds and a trash can but she has never been fined It appears that resonable time frames were given for correction of the issues and compliance was gained during that time frame.The Board of Directors and the management company are happy to work with the homeowners and make every effort to do so prior to a delinquent account being sent to the attorney for collection of the past due amount Now that the account is with the attorney for collections we cannot discuss the account further but we do have record that a successful payment arrangement has been negotiated with the attorney for the association.If the homeowner wishes to request the board reduce her assessment liability that is currently with the attorney she would need to address that with the Board of Directors who are homeowners themselves within the community
We have reached out to the homeowner and reviewed his concerns The compliance policy has been explained and it seems the homeowner is satisfied with the conversation
In the attachment MrH [redacted] advises that AAM has been deducting funds for the assessment payments on a monthly basis Upon further research, the homeowner set up recurring payments through the Mutual of Omaha website which is the bank that the association uses AAM does not monitor this website nor administer the website The issue started when a payment was returned by the homeowners bank back in July of The payment was received on June 30th and then a notice of account closed was sent on July We notified the homeowner of the returned payment We are uncertain what action was taken after that notice was sent to the homeowner as we do not have access to the Mutual of Omaha website to monitor activity on individual homeowner accounts Because the payment was returned that portion of the quarterly assessment remained unpaid and late fees and other fees began to accumulate The last payment we received was on April 29, which is why the account was sent tot he attorney on December 5, It appears that whatever recurring payments were set up through the Mutual of Omaha website by the homeowner needed to be renewed or action needed to be taken to have them continue While this is unfortunate, AAM does not have access to monitor the activity on the individual homeowners accounts when they are set up on the banks website Payments have started arriving again so there should be no additional issues with the account
Unfortunately due to an error, the April and May assessments were pulled from the old account. We have taken the appropriate corrective measures to insure that the June debit will come out of the Chase account. We sincerely apologize for the error on our part. Please let us know if any fees are incurred due to our failure to update the account information and we will take care of those promptly.
The Board of Directors has authorized the relocation of the pet waste station to the opposite end of the grass area closest to the parking lot The station will be relocated upon the acceptance by the homeowner that this will resolve the pet waste station issue.Included with this response is the contract for janitorial service between the association and [redacted] which outlines the removal of pet waste from the common areas Unfortunately it is not financially possible to have the pet waste removed each day, but it will continue to be removed twice a week in accordance to the terms of the contract Also attached are invoices for the pest control service provided by [redacted] to demonstrate that the association is making every effort to manage the ants and other pests that reside within the common elements Please note that this is a monthly contract in which [redacted] schedules accordingly between the 15th and the 19th of each monthIt is always our goal to resolve these complaints in a reasonable fashion and it is with great hope that the relocation of the station will resolve this issue It is unfortunate that everyone does not pick up after their pets in the common areas The association has taken corrective action by hiring someone to pick the waste up twice per week
Mr [redacted] account is current He has no balance due at the present time The Board of Directors has instructed that all communication to and from Mr [redacted] is to go through the attorney, [redacted] As the managing agent, we act at the board's direction At one point there was a conversation with Mr [redacted] in which he indicated he is unable to pay a full quarter at one time so it was determined that as long as he was paying each month in advance of the assessment due date his account would remain in good standing There have been no legal fees assessed to Mr [redacted] account
We have resolved this account It is current with a zero balance with the next assessment coming due in July As part of the agreement with the collection agency, $in late fees were to be waived and they were not This has been corrected
The $demand fee was initiated the same day that the homeowner contacted us to make payment arrangements for his past due balance The fee was charged in accordance with the collection policy for the community which is attached.However, because the association appreciates the fact that the homeowner is trying to get caught up on the past due balance the $demand fee will be waived The association relies on the timely payment of these assessments so that they can remain current on their monthly operation expenses
Attached are two pictures showing where the doggie waste stations are located near Ms [redacted] unitThe doggie stations were installed in certain locations based on the best visibility and access to our homeowners while walking their petsVia Sorento community has also contracted a janitorial vendor to come in and service the community twice a week cleaning up pet wasteThe health department has not made contact with AAM or the Via Sorento community regarding any complaintsThe exterior of the condo units are sprayed monthlyMs [redacted] was advised if there are any additional issues an exterminator would be sent to spray around her unitMs [redacted] has not reached out to the community manager to confirm if there were any issues outstandingAAM will schedule for an exterminator to go to Ms [redacted] unit within the next business days to spray specifically around her unitIf she has additional issues she will need to contact her community manager Phyllis H [redacted] phone: [redacted] email: [redacted]
The Community Manager spoke with Mr [redacted] yesterday (July 22, 2015) via phone and we believe his concerns have been addressed Please let us know if there are any additional concerns Thank you!
I did speak with the managing agent and she told me notices were sent -I don't have them and she was not able to provide any evidence that they were sentI also asked for evidence to substantiate the first notices she claims to have sent (iephotos of the HOA violation) and she admitted that she didn't have any photos prior to May 16th.I did agree to speak with her and the BOD this thursday
Inspections are conducted by the manager at least weekly This includes looking for vehicles in violation of the CC&Rs such as trailers, RVs and signs of inoperable vehicles (i.ecobwebs, neglect, flat tires, missing license plates, expired registration, etc.) The Association also contracts with an outside towing agency for tagging and potential towing The towing agency performs its own inspections at least three times per week during both the daytime and evening hours The towing agency is pre-authorized to immediately tow vehicles parked in fire lanes, handicapped parking spaces, in front of dumpsters and other areas with designated signage There have been a total of thirty-six vehicles in violation towed since Thirteen vehicles have been tagged for towing this year, of which ten were towed Specifically the blue Chevy Impala referenced in the complain has already been addressed and was removed in early September The green [redacted] has been tagged and will be towed if not removed within the allowable timeframe After several inspections the manager has been unable to locate the green Honda with [redacted] plates However, she will continue to look for this vehicle on each inspection Should MsJ [redacted] have any further concerns regarding this or any other issue she is encouraged to contact the Area Manager, Cindy L [redacted] Parking enforcement is a very serious item and we certainly appreciate all of the help that we can get
To whom it may concern:Since the property Management Company acknowledges that our Home association dues are current with no outstanding monies owedThere is NO reason that my wife and I should be treated any different than others within our Home Association Community and be required to community with the Home Association attorney GoodmanWe have reason to believe that this attorney will charge additional fees in our communicating with him or his office in accordance with the comment from the property manager of the HOA on 2/8/2016-see below:From: Kimberly Vxxxxxxxxxxxx Sent: Monday, February 08, 5:PMTo: [redacted] Cc: Kimberly VSubject: FW: RE [redacted] HOASteven: there is an expense to converse with the [redacted] attorney In fact, in a billing we received dated 7/1/the attorney assessed fees of $and offset a payment intended for Home Association fees to his assess amountWe had no communication with the HOA attorney and on his own accord he generated response to communications addressed to the HOA property management which did not require any legal concernsUltimately the attorney fees have been reversed upon our complaint, but the point is this attorney in our opinion is conducting himself unethically and directing the property management to hold hostage our property account information from us when we contact themAgain we reiterate, others in our community have access to their property account information by telephone when calling customer service for the property management companySince our account is current we expect and demand the same service that is available for others within the community of this home associationWe will not converse with the attorney for concerns that he is attempting to attach attorney fees to any communication and he is fully aware we are on a fixed income and believe he is attempting to take unfair advantage of our circumstances to create indebtedness to the Home AssociationWe have documentation that we would be happy to bring to the Revdex.com to further present our argument and disagreement with the property Management Company identified.Respectfully, [redacted]
I certainly have noticed a difference around the community since I filed the report with the Revdex.com All the common areas/pools have been cleaned up, and the first time in months I did see the olive green jeep tagged However it has returned and still no license plate, I guess we will see how long it takes this time The green Honda with [redacted] plates sat in the same parking spot until this past week, see picture showing its condition about weeks ago I am shocked that no one could locate it, as you stated you look for vehicles with cobwebs What is stated in the response is exactly what is supposed to happed, however it obviously does not It is time that you start providing the service that is paid for, expected and makes our community exactly that, rather than a run down dump as it was becoming I do not accept the response because the issues are still present When they are resolved and visibly being addressed as you stated, the complaint will be resolved
The community manager has discussed the issue with the homeowner and explained the fine policy and compliance process The fines have been waived from the account and the homeowner appears to be satisfied at this point based on his email response to the community manager
Tell us why hereNotices regarding the construction and the meetings were posted on the bulletin boards so that tenants and owners alike were aware of the meeting Notices were also mailed to all of the ownersThe Board of Directors for the association have been consistent in the enforcement of the parking polices The car in question was parked in violation of those policies resulting in the vehicle being towed All areas are adequately signed advising of the possibility of the vehicle being towed if parked in violation It does not matter if there is a parking permit or identification that the vehicle belongs to a resident, cars are not to be parked in front of garages They are to be parked in the garage or in one of the overflow spaces MsMoore is indicating that additional overflow parking should be designated but there simply is no other location that can be designated while the construction project is underway Due to the extent of the repairs being done it is not possible to remove the construction dumpster and other items associated with the repair from the spaces each dayThe vehicle in question was towed in accordance with the policy established by the board of directors The issue was presented to the board and they hold firm in the polices established in accordance with the governing documents of the association The requested reimbursement for the towing bill has been presented to the board and they will not reimburse this expense as the vehicle was parked in violation of the rules We understand that the construction and repairs may create some inconvenience to the residents but every effort has been made to provide sufficient notice to the residents about the situation and the logistics of the work to be done
This homeowner has never been set up with Direct Debit for deduction of his assessments All payments were made via check The allegations that we delayed the deduction of funds are simply untrue The assessment payments in the past were due quarterly and were due the 1st of January, April, July and October They were paid in advance Breaking the assessments down in monthly installments creates a delinquency on the account as the balance is not paid in full before the due date While we understand that this can become confusing this has been the process since the home was purchased in The board realized that for some it was hard to pay a quarter at a time so they switched the payment frequency to monthly in January of 2017.The management company follows the collection policy as established by the board so that when an account becomes delinquent a lien is filed and the account is sent to the attorney selected by the association which is what occurred in this case Many delinquent notices are sent to the homeowner before this occurs giving them the opportunity to correct or reach out to understand the account and the balance involved The account was sent to the attorney in December of due to the delinquent amount
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The HOA AAM LLC, has not provided photos of any violationI have not parked on the streetThe HOA AAM LLC has not provided a list of FEES that show fair and impartiality toward all homeownersThe HOA AAM LLC, is acting based on no evidence and claim that I have parked on a street when I haven'tWhy would I be charged $fee when other homeowners charged $3? Regards, [redacted] ***
The owners of [redacted] were issued a courtesy notice of violation for bees on October 12, On October 29, [redacted] , resident at the same address issued an email to our offices as well as the rental management company for his lot that he was in the process of having the bees removed from the water valve box on the property within the next two weeks by a no kill bee relocation company He also stated in his email that the police were out to his property as a complaint was filed as the neighbor state they are allergic to bees At that popint our offices placed a hold on violations until November 11, to allow tile for the bees to be removed.On December 3, our office received a formal complaint regarding the bees that were coming from the lot It was reported that the bees were swarming on the neighbors vehicle and home At this time our office issued a second notice of violation to the owners of the lot to take steps to remedy and remove the bees on their lot Mr [redacted] indicated in an email that he was aware that all he or the other party had to do was to contact the utility company to have the area serviced Neither Mr [redacted] , the rental management company nor the owners took action to remediate the issue The association or the managing agent could not grant the utility company permission to enter the lot to do the removal That call would have had to come from the owner or the residentBased on communication received from Mr [redacted] , he had no problem with the bees and was in no hurry to have them removed by anyone other than a no kill bee removal organization Mr [redacted] made the choice to contract an independent party to remove the bees without harming them He could have easily made the call to have the utility company remove the bees with no assurance that they would not be harmed The association will not reimburse him for the removal fee
The Board of Directors make the policies and rules that are enforced by AAM as the managing agent The CC&Rs which indicate the garage is not to be used for storage were in place when you purchased the home You are welcome to write a letter to the board with your concerns and we will convey to them However the parking rules will be enforced as adopted by the board until such time as they are revised should the board choose to do so
As the managing agent for the [redacted] Homeowners Association we take our direction from the Board of Directors The community manager can only make recommendations to the Board for actions and maintenance needs It is ultimately the Board of Directors decision on what they wish to implement The community has never been advertised or procalimed to provide security to the homeowners The issues that were experienced with the robery, break-ins and car thefts are police issues [redacted] programs are available in many municipalities However, the only way [redacted] is successful is if the residents become involved and organize the program with the authorities Our records indicate that there have been a few violation notices sent to the homeowner regarding weeds and a trash can but she has never been fined It appears that resonable time frames were given for correction of the issues and compliance was gained during that time frame.The Board of Directors and the management company are happy to work with the homeowners and make every effort to do so prior to a delinquent account being sent to the attorney for collection of the past due amount Now that the account is with the attorney for collections we cannot discuss the account further but we do have record that a successful payment arrangement has been negotiated with the attorney for the association.If the homeowner wishes to request the board reduce her assessment liability that is currently with the attorney she would need to address that with the Board of Directors who are homeowners themselves within the community
We have reached out to the homeowner and reviewed his concerns The compliance policy has been explained and it seems the homeowner is satisfied with the conversation
In the attachment MrH [redacted] advises that AAM has been deducting funds for the assessment payments on a monthly basis Upon further research, the homeowner set up recurring payments through the Mutual of Omaha website which is the bank that the association uses AAM does not monitor this website nor administer the website The issue started when a payment was returned by the homeowners bank back in July of The payment was received on June 30th and then a notice of account closed was sent on July We notified the homeowner of the returned payment We are uncertain what action was taken after that notice was sent to the homeowner as we do not have access to the Mutual of Omaha website to monitor activity on individual homeowner accounts Because the payment was returned that portion of the quarterly assessment remained unpaid and late fees and other fees began to accumulate The last payment we received was on April 29, which is why the account was sent tot he attorney on December 5, It appears that whatever recurring payments were set up through the Mutual of Omaha website by the homeowner needed to be renewed or action needed to be taken to have them continue While this is unfortunate, AAM does not have access to monitor the activity on the individual homeowners accounts when they are set up on the banks website Payments have started arriving again so there should be no additional issues with the account
Unfortunately due to an error, the April and May assessments were pulled from the old account. We have taken the appropriate corrective measures to insure that the June debit will come out of the Chase account. We sincerely apologize for the error on our part. Please let us know if any fees are incurred due to our failure to update the account information and we will take care of those promptly.
The Board of Directors has authorized the relocation of the pet waste station to the opposite end of the grass area closest to the parking lot The station will be relocated upon the acceptance by the homeowner that this will resolve the pet waste station issue.Included with this response is the contract for janitorial service between the association and [redacted] which outlines the removal of pet waste from the common areas Unfortunately it is not financially possible to have the pet waste removed each day, but it will continue to be removed twice a week in accordance to the terms of the contract Also attached are invoices for the pest control service provided by [redacted] to demonstrate that the association is making every effort to manage the ants and other pests that reside within the common elements Please note that this is a monthly contract in which [redacted] schedules accordingly between the 15th and the 19th of each monthIt is always our goal to resolve these complaints in a reasonable fashion and it is with great hope that the relocation of the station will resolve this issue It is unfortunate that everyone does not pick up after their pets in the common areas The association has taken corrective action by hiring someone to pick the waste up twice per week