Attached is the fine policy for Rio Crossing This fine policy is part of the governing documents for the association and as such the owner has agreed to the terms by purchasing a home within the association With that being said, the community manager has discussed the violations with the owner and has advised that the fine he is requesting to be waived will be considered by the board of directors for removal at the next board meeting As the managing agent we have been tasked with upholding the governing documents and ensuring compliance by all homeowners A first notice was sent to the homeowner in March The attached fine policy demonstrates the time frames for correction between violation notices The first notice was sent in March and then two additional notices in May As the managing agent we do not have the authority to waive the fines requested The board will consider this waiver at their next meeting and the homeowner will be advised of their decision
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Upon review of the account it is noted that at the time the homeowner made the payment he was a month past due already which is why the demand fee of $was assessed This was before attempting to go online to make payments With that being said, in an attempt to resolve the disputed amount and resolve the complaint AAM will waive the disputed fee and credit the association back for that collection fee that the board had denied the request for waiver
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will wait for the business to perform this action and will consider this complaint resolved if it does Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Connie K [redacted]
the response for the $difference is not acceptableYou assumed I shorted my payment in January when I did notWhere is the proof? I asked for a ledger of all payments and none were produced
We have received payment of $on September A refund request has been submitted on the 27th of October for $which covers the assessment paid in October prior to closing
[redacted] ’s collection policy states all payments are due by the 1st of the monthThere is a day grace periodIf a payment is not received by the 15th of the month homeowners are charged a late fee if a payment is still not remitted by the 45th day a demand fee will be charged following the late feeAAM confirmed Mr [redacted] did go online and pay his assessment on 01/31/Per our 3rd party payment vendor homeowners are advised it takes business days for payments to postThis information is provided on the payment screen before a homeowner submits paymentMr [redacted] called AAM and was informed of this informationAAM’s customer service department offered Mr [redacted] and appeal to have the fees reviewed by the board Mr [redacted] declined.As a courtesy AAM will waive the demand feeMr [redacted] has been fully informed regarding his communities collection policy and his assessments are current
Attached is the fine policy for Rio Crossing This fine policy is part of the governing documents for the association and as such the owner has agreed to the terms by purchasing a home within the association With that being said, the community manager has discussed the violations with the owner and has advised that the fine he is requesting to be waived will be considered by the board of directors for removal at the next board meeting As the managing agent we have been tasked with upholding the governing documents and ensuring compliance by all homeowners A first notice was sent to the homeowner in March The attached fine policy demonstrates the time frames for correction between violation notices The first notice was sent in March and then two additional notices in May As the managing agent we do not have the authority to waive the fines requested The board will consider this waiver at their next meeting and the homeowner will be advised of their decision
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Upon review of the account it is noted that at the time the homeowner made the payment he was a month past due already which is why the demand fee of $was assessed This was before attempting to go online to make payments With that being said, in an attempt to resolve the disputed amount and resolve the complaint AAM will waive the disputed fee and credit the association back for that collection fee that the board had denied the request for waiver
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will wait for the business to perform this action and will consider this complaint resolved if it does Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Connie K [redacted]
the response for the $difference is not acceptableYou assumed I shorted my payment in January when I did notWhere is the proof? I asked for a ledger of all payments and none were produced
We have received payment of $on September A refund request has been submitted on the 27th of October for $which covers the assessment paid in October prior to closing
[redacted] ’s collection policy states all payments are due by the 1st of the monthThere is a day grace periodIf a payment is not received by the 15th of the month homeowners are charged a late fee if a payment is still not remitted by the 45th day a demand fee will be charged following the late feeAAM confirmed Mr [redacted] did go online and pay his assessment on 01/31/Per our 3rd party payment vendor homeowners are advised it takes business days for payments to postThis information is provided on the payment screen before a homeowner submits paymentMr [redacted] called AAM and was informed of this informationAAM’s customer service department offered Mr [redacted] and appeal to have the fees reviewed by the board Mr [redacted] declined.As a courtesy AAM will waive the demand feeMr [redacted] has been fully informed regarding his communities collection policy and his assessments are current