Safety Restore, Inc.

A dog chewed through my seat belts. Their seat belt webbing replacement service was spectacular. Quick service with a great price! The seatbelts went right back in how I took them out without any issues. I would suggest their service to anyone that has had the same issue.

Safety Restore did everything they promised on their website and stuck to the prices quoted. Turn around time was excellent. Quality was wonderful. I would recommend to anyone needing this type of service.

I had the shoulder harnesses re-webbed on my 2002 F350 and 1992 Cadillac DeVille. The Deville webbing color was unobtainable so the guys sent me photos of alternatives. Easy to work with, quick turn around. Thanks!

Safety restore saved me hundreds when 2 other companies failed. Call me old school but I need to have a good old voice to go along with a business. Jeff's been my to-go man that guided me through every step until I mailed my belts out and I'm happy I did and will continue to do so from here on on. After a nightmare experience with a company from NY who had my parts for over 2 weeks and couldn't do anything and another who posed to be safety restore, I am glad I found the real deal and can now stick with the guys I trust. Another set on the way after a successful repair.

Failed to make seat belt spring tighter. Refused to bear any of the cost of removal & reinstallation. Only refunded what I paid them.I sent my car's seat belt mechanism to Safety Restore to increase the strength of the retractor spring. But it didn't work any better than before. I contacted them, and they acknowledged having received a "bad batch" of springs, and that if I sent it back to them, they would do the job correctly without my paying them additional money. However, when I requested reimbursement for the cost I incurred to have my mechanic remove and reinstall the mechanism, I was told that they don't reimburse for 3rd party expenses, something not disclosed in their eBay listing. They sent me a refund check, so I'm out of pocket my mechanic's charges and still have a seat belt that retracts poorly. And as it to throw salt on the wounk, they didn't even apologize.Desired SettlementSend me $100 to cover my mechanic's cost of removing and reinstalling a 2nd time, and repair the seat belt at no charge. I will then have borne the cost of the 1st removal & reinstallation and have a (presumably) properly working seat belt.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@safetyrestore.comWe certainly apologize for not being able to repair your safety seat belt. We have a very strict Quality & Safety department that overlooks the condition and function of every seat belt we receive. For your safety, it could not be repaired. As per our company's policy and Terms & Conditions, we fully refunded your purchase and shipped the part back at our own expense. We are not responsible for any 3rd party expenses, please review here: http://www.safetyrestore.com/content/3-terms-conditionsUnder Liability & Safety:"Safety Restore is not responsible for any cost associated with third-party services, and expenses including shipping, installations, diagnostics, mechanical work and any service related to srs components."This same information is also vivdly disclosed (IN BOLD AND RED) towads the bottom of every eBay listing. It is unfortunate to see the great concern for money (which was refunded to you in full) over our concern for your safely.

An excellent company to work with, product was quickly fixed and returned- even in a bad winter storm- and worked properly once reinstalled in car.

A dog chewed through my seat belts. Their seat belt webbing replacement service was spectacular. Quick service with a great price! The seatbelts went right back in how I took them out without any issues. I would suggest their service to anyone that has had the same issue.

Safety Restore has send me wrong item and refused to refund or send the corrected item.I have sent a pair of seat belt to be repair by Safety Restore, the driver and passenger side seat belt which the driver has been fixed and returned as indicated, however the passenger side delivery by Safety Restore was the wrong one. I have email the company regarding this issue on 9/14/15 which they denies making this mistake. I have send pictures indicating the wrong item and nothing was done to fix this issue by this company.Desired SettlementRefund or exchange the item.Business Response Contact Name and Title: [redacted] / [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@safetyrestore.com[redacted]. The seat belts you received are 100% yours. We follow a very strict and detailed inventory compliance that check in with your serial number on items received, and check out on the serial number at shipping department. If serial numbers do not match - WE DO NOT SHIP. Many customers think they received the wrong item by simply connecting the plug backwards or wrong side. Please double check your seat belts for these causes. Thank you for understanding! We are happy to hear that the repair was perfumed as expected. We hope this issue is resolved!Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The serial number of the seat belt received does not belong to my car. Further legal action will take place against this company. Final Business Response [redacted], the serial number may now belong to your car (which I have no idea how you determine that) but I can assure you that it matches the seat belt assembly that you originally mailed in to us. You are more than welcome to take any and all action you desire, but we have all the necessary evidence that will be made available to prove otherwise.Thank you for understanding. If you have any questions please contact me directly at: [redacted]@safetyrestore.comFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Stay away from this company!

Company Scammed me for money! The company only posts/filters their positive reviews from the customers to get others to fall for their business scam. They advertise that there is a 24hr turn around, which is False! I sent them my SRS Module to erase the codes, they received it on May 20th, Today is June 8th and STILL nothing from them. No update on my account, no tracking number. Jeff did not follow-up with my order status nor he is a customer oriented.I have called numerous times and spoked directly to Jeff. He kept giving the round around. "The order is been sent, not sure why there is no tracking", "Let me get back to you", "We have received it and still working on...","I will check on the status and get back to you ASAP" and etcNone of them were followed up. Soon, It's going to be 24 days and I'm still out of my 500$ computer module for my car.Desired SettlementI just want my full refund that I payed to send out and the money they charged for their advertised price. I do not want to deal with the company at all. Business Response Hi Max,My name is Michael and I am one of the managers here at Safety Restore. Let me start off by making it clear that your statement of us "advertising only positive reviews" is not only false but is impossible. All of the sites where you can read our reviews such as eBay, Google, Revdex.com and our very own website are written by real verified customers that we can't edit or remove. A matter of fact, there are even a few negative ones which are tolerable given the fact that we are a nationwide company serving thousands of customers unlike an ordinary local business. If you know the way eBay and Google operates, you would understand that once a purchase is made a customer is asked to write a review - and whether it is a good one or a horrific one, we have no control over it as it is a third party website. So while I wish what you said was true, but unfortunately it is impossible.Regarding your order, I am not sure what all of this haggle is about and beginning to think that you may be a competitor given that absolutely no emails were received from you showing your dissatisfaction, yet you are so handy with computers knowing your way to Revdex.com and typing quite an interesting load of hogwash.Your module was successfully reset, shipped and delivered to your door via USPS. Tracking #: XXXXXXXXXXXXXXXXXXXXXXNot sure how completing an order request and shipping it out would fall under the category of "scamming."Consumer Response Yes after a month I have received a non working SRS MODULE. It's not working, still showing the airbag light.Well first it was the time, they advertise that is 24hr turn around. I had to wait 24 days + days. Now I'm running into the problem if it's even fixedFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Because I'm still stuck w the SRS MODULE that is not in working conditionFinal Business Response A full refund was issued.

seat belts were promptly rebuilt and returned as promised

Was lied to on multiple occasions about my product. Was promised phone calls, e-mails etc. was not returned. Was I placed an order on Jan 19th for my [redacted] seatbelt repair (order [redacted] for $65). Upon looking at my account online on January 27th I see that my seatbelt had a completely different name and address to be shipped to as well as a second order I never place. I sent an e-mail and a text message about this. I received a text message back stating everything was fine. There was a glitch in the system but was good on their end. I asked when to expect my seatbelt to be returned. Text stated info was not available from wherever/whoever the text came from but was promised to be contacted when they went back to work (state of emergency for weather had them closed). Did not receive that returned contact. Contacted the company again asking for my tracking number on Jan 28th. [redacted] stated that he did not have that because of the system glitch but was fine and system should be repaired and would get an e-mail to me. Did not receive that e-mail. Contacted them again on the 29th. Spoke with [redacted] and said that the e-mails are auto generated and would get at the end of the day. Did not get. Called again on the 30th stating I did not get email. I was then transferred to someone in the shipping department. I was assured that it had been shipped back. They gave a date and time of Jan 26th at 2:00pm it had been picked up and shipped back. Said that it was typed in manually the time and date it was shipped so it was accurate information. I was promised that it would be on my door on Feb. 2nd. I stated I expected a refund and a rental car if it was not. I was told that I would receive a refund and would speak to the manager about the rental car. The seatbelt did not show up. I called again. Spoke with someone different who was not aware of my calls. Said he would speak to his manager and promised a call first thing Tue. morning because the manager was not there.I did not receive the call so I called back. They said he was in a meeting but would call me back. I said I expected to be called back in less than 30 minutes because as of yet no one had returned a call or email getting me the requested info. All I ever got was the run around and excuses.I finally receive a call from the manager [redacted]. He stated that they had investigated and found that they had never received my seatbelt in the mail. I asked then why for over a week that I had been assured that it had been fixed and sent back. Stated that the people were reading off the computer and the computer was wrong. Explained my conversation with the shipping department and they assured me it was manually typed in. Said that I couldn't have spoken with anyone in shipping. Stated I was lied to then because I was told I was speaking with shipping. We went back and forth about the problem. I explained I understand that it wasn't their fault the seatbelt wasn't received. However, I had been told for over a week it had been and it had been worked on. If I hadn't been lied to our conversation would be very different. He promised to refund my $65 for the service not provided. I said great but because of their incompetence I was still without a vehicle. He finally agreed to order a new seatbelt for me and have it shipped and email me the info I needed to process my claim with the postal service. I never received the email with the info. Was promised the new seatbelt would be to me sometime the week of Feb. 9th. most likely by Feb. 11th. I did not receive it on the 11th so I called on Feb 12th and spoke with [redacted] and asked for the receipt and tracking number for the new order. He said he would speak with [redacted] and he would get me that info. Did not get. Called again on the 13th and said I didn't get it and wanted the info and tracking number. Was again assured by [redacted] that [redacted] would get to me. Did not get. Called again on Feb. 23rd and asked for info. Got info and called company ordered from. They said order was cancelled and an email sent to Safety Restore. Was not contacted about.Desired SettlementI am seeking a refund for the $65 paid for the service not provided. I am also seeking a refund for the seatbelt I had to order (cost pending) due to false information given for a long period of time. Business Response [redacted],I am really sorry about your package that has been lost in the mail. A full refund of $65 has been issued. One of our managers was willing to go out of his way to try and reimburse the cost of a new seat belt for you (even though that's an issue of dealing with your shipping carrier and opening a claim with them) however, it is against our policy to take responsibility of third-party costs. By doing so, we are held liable in terms of our insurance and other factors. Please refer to our Terms & Conditions here:http://www.safetyrestore.com/content/3-terms-conditionsYou receieved a full refund for the service not provided as we never receieved your package. I certainly do apologize about any inconvenience this has caused you.Consumer Response [redacted]Document Attached[redacted]I have attached text messages that was sent and received between myself and someone at Safety Restore. You will see that they had confirmed they we working on my seatbelt and had shipped it back.You will also see where I referred to phone calls I had made and had not received returned information.I have also attached a receipt that confirms they had promised to replace my seatbelt. I contacted this company directly since no one from Safety Restore would confirm when it had been shipped and when to expect it. The company stated to me that on Feb 5th they had sent a reply e-mail to Safety Restore stating that this order had to be cancelled because it could not be shipped it had to be picked up at the store. I never received a phone call, email, or text stating this problem to me. When speaking with the Manager [redacted] on Feb 17th about the cancelled order he agreed to reimburse me for my seatbelt I would order through my own mechanic. He said to send him the invoice. I received a new e-mail from [redacted] today stating that he could no longer reimburse me for the seatbelt. He stated he was suspended due to this Revdex.com claim because he violated company policy. Although when we were discussing the original replacement of the seatbelt he stated he got approval from his manager. I asked on multiple occasions to speak with someone above him but was told it was only him. So I am not sure who he got approval from or who he was suspend by. I was denied to speak with this person on multiple occasions because I was told that someone above him did not exist. I can submit that e-mail as well but looks like it won't allow me to attach anymore.Final Business Response [redacted],A full refund of $65 has been issued for the service not provided. Even though [redacted] was trying to help you, he was violating our company's policy and is now under an administrative leave following an investigation. The reimbursement of third party expenses are STRICTLY prohibited both by our ownership and insurance. Please refer to our Terms & Conditions here:http://www.safetyrestore.com/content/3-terms-conditionsI am not able to get involved into any third party associations as that will violate our business' policy. Thank you so much for understanding and respecting the legal aspect of our business.

Failed to make seat belt spring tighter. Refused to bear any of the cost of removal & reinstallation. Only refunded what I paid them.I sent my car's seat belt mechanism to Safety Restore to increase the strength of the retractor spring. But it didn't work any better than before. I contacted them, and they acknowledged having received a "bad batch" of springs, and that if I sent it back to them, they would do the job correctly without my paying them additional money. However, when I requested reimbursement for the cost I incurred to have my mechanic remove and reinstall the mechanism, I was told that they don't reimburse for 3rd party expenses, something not disclosed in their eBay listing. They sent me a refund check, so I'm out of pocket my mechanic's charges and still have a seat belt that retracts poorly. And as it to throw salt on the wounk, they didn't even apologize.Desired SettlementSend me $100 to cover my mechanic's cost of removing and reinstalling a 2nd time, and repair the seat belt at no charge. I will then have borne the cost of the 1st removal & reinstallation and have a (presumably) properly working seat belt.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@safetyrestore.comWe certainly apologize for not being able to repair your safety seat belt. We have a very strict Quality & Safety department that overlooks the condition and function of every seat belt we receive. For your safety, it could not be repaired. As per our company's policy and Terms & Conditions, we fully refunded your purchase and shipped the part back at our own expense. We are not responsible for any 3rd party expenses, please review here: http://www.safetyrestore.com/content/3-terms-conditionsUnder Liability & Safety:"Safety Restore is not responsible for any cost associated with third-party services, and expenses including shipping, installations, diagnostics, mechanical work and any service related to srs components."This same information is also vivdly disclosed (IN BOLD AND RED) towads the bottom of every eBay listing. It is unfortunate to see the great concern for money (which was refunded to you in full) over our concern for your safely.

Excellent service fast turn around I would highly recommend this company

Failed to make seat belt spring tighter. Refused to bear any of the cost of removal & reinstallation. Only refunded what I paid them.I sent my car's seat belt mechanism to Safety Restore to increase the strength of the retractor spring. But it didn't work any better than before. I contacted them, and they acknowledged having received a "bad batch" of springs, and that if I sent it back to them, they would do the job correctly without my paying them additional money. However, when I requested reimbursement for the cost I incurred to have my mechanic remove and reinstall the mechanism, I was told that they don't reimburse for 3rd party expenses, something not disclosed in their eBay listing. They sent me a refund check, so I'm out of pocket my mechanic's charges and still have a seat belt that retracts poorly. And as it to throw salt on the wounk, they didn't even apologize.Desired SettlementSend me $100 to cover my mechanic's cost of removing and reinstalling a 2nd time, and repair the seat belt at no charge. I will then have borne the cost of the 1st removal & reinstallation and have a (presumably) properly working seat belt.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@safetyrestore.comWe certainly apologize for not being able to repair your safety seat belt. We have a very strict Quality & Safety department that overlooks the condition and function of every seat belt we receive. For your safety, it could not be repaired. As per our company's policy and Terms & Conditions, we fully refunded your purchase and shipped the part back at our own expense. We are not responsible for any 3rd party expenses, please review here: http://www.safetyrestore.com/content/3-terms-conditionsUnder Liability & Safety:"Safety Restore is not responsible for any cost associated with third-party services, and expenses including shipping, installations, diagnostics, mechanical work and any service related to srs components."This same information is also vivdly disclosed (IN BOLD AND RED) towads the bottom of every eBay listing. It is unfortunate to see the great concern for money (which was refunded to you in full) over our concern for your safely.

I was very happy with their service and recommend them to anyone that could use their services Thanks LeRoy

Purchased a service to reset a airbag control module for my car with a money back guarantee if it couldn't be reset Purchased a service to reset a airbag control module for my car with a money back guarantee if it couldn't be reset .I received my control module with a red tag stating that it was not reset and to contact for a refund.I called the following day and requested a refund .they told me it would be a week or 2 .called back after 2 weeks and I was told I should see it any day .its been 3.5 weeks now and now they won't return my calls and still no refund ..I'm just looking for my refund that I was promised ..Desired SettlementIm looking for the refund I was promised almost a month ago .of $50.00 I payed Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@safetyrestore.comHi [redacted],I personally processed your refund for $56 going back to your card ending in [redacted]As already explained in the e-mail sent to you on 5/28 - both your e-mail and phone # has been blocked by our servers as the automatic system blacklisted them as SPAM. This occurs when multiple e-mails are sent with SPAM-like characteristics. We apologize about this occurrence and have since removed your e-mail and phone # from the blacklist.Thank you for understanding and cooperating with us. Please allow a few business days to see the refund reflected in your account.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)This was submitted before I heard back from the company .I was feeling like I was being blown off after all that time with now response.today I received thie return....onc question if I was blocked with emails and my phone number how did you receive my emails from a few days ago and how would you know to unblock me ?.same phone number and same email that I have always had..only got a response when I filed a complaint here ..

Safety Restore did everything they promised on their website and stuck to the prices quoted. Turn around time was excellent. Quality was wonderful. I would recommend to anyone needing this type of service.

Safety Restore did everything they promised on their website and stuck to the prices quoted. Turn around time was excellent. Quality was wonderful. I would recommend to anyone needing this type of service.

An excellent company to work with, product was quickly fixed and returned- even in a bad winter storm- and worked properly once reinstalled in car.

Safety Restore did everything they promised on their website and stuck to the prices quoted. Turn around time was excellent. Quality was wonderful. I would recommend to anyone needing this type of service.