Safety Restore, Inc.

seat belts were promptly rebuilt and returned as promised

Was lied to on multiple occasions about my product. Was promised phone calls, e-mails etc. was not returned. Was I placed an order on Jan 19th for my [redacted] seatbelt repair (order [redacted] for $65). Upon looking at my account online on January 27th I see that my seatbelt had a completely different name and address to be shipped to as well as a second order I never place. I sent an e-mail and a text message about this. I received a text message back stating everything was fine. There was a glitch in the system but was good on their end. I asked when to expect my seatbelt to be returned. Text stated info was not available from wherever/whoever the text came from but was promised to be contacted when they went back to work (state of emergency for weather had them closed). Did not receive that returned contact. Contacted the company again asking for my tracking number on Jan 28th. [redacted] stated that he did not have that because of the system glitch but was fine and system should be repaired and would get an e-mail to me. Did not receive that e-mail. Contacted them again on the 29th. Spoke with [redacted] and said that the e-mails are auto generated and would get at the end of the day. Did not get. Called again on the 30th stating I did not get email. I was then transferred to someone in the shipping department. I was assured that it had been shipped back. They gave a date and time of Jan 26th at 2:00pm it had been picked up and shipped back. Said that it was typed in manually the time and date it was shipped so it was accurate information. I was promised that it would be on my door on Feb. 2nd. I stated I expected a refund and a rental car if it was not. I was told that I would receive a refund and would speak to the manager about the rental car. The seatbelt did not show up. I called again. Spoke with someone different who was not aware of my calls. Said he would speak to his manager and promised a call first thing Tue. morning because the manager was not there.I did not receive the call so I called back. They said he was in a meeting but would call me back. I said I expected to be called back in less than 30 minutes because as of yet no one had returned a call or email getting me the requested info. All I ever got was the run around and excuses.I finally receive a call from the manager [redacted]. He stated that they had investigated and found that they had never received my seatbelt in the mail. I asked then why for over a week that I had been assured that it had been fixed and sent back. Stated that the people were reading off the computer and the computer was wrong. Explained my conversation with the shipping department and they assured me it was manually typed in. Said that I couldn't have spoken with anyone in shipping. Stated I was lied to then because I was told I was speaking with shipping. We went back and forth about the problem. I explained I understand that it wasn't their fault the seatbelt wasn't received. However, I had been told for over a week it had been and it had been worked on. If I hadn't been lied to our conversation would be very different. He promised to refund my $65 for the service not provided. I said great but because of their incompetence I was still without a vehicle. He finally agreed to order a new seatbelt for me and have it shipped and email me the info I needed to process my claim with the postal service. I never received the email with the info. Was promised the new seatbelt would be to me sometime the week of Feb. 9th. most likely by Feb. 11th. I did not receive it on the 11th so I called on Feb 12th and spoke with [redacted] and asked for the receipt and tracking number for the new order. He said he would speak with [redacted] and he would get me that info. Did not get. Called again on the 13th and said I didn't get it and wanted the info and tracking number. Was again assured by [redacted] that [redacted] would get to me. Did not get. Called again on Feb. 23rd and asked for info. Got info and called company ordered from. They said order was cancelled and an email sent to Safety Restore. Was not contacted about.Desired SettlementI am seeking a refund for the $65 paid for the service not provided. I am also seeking a refund for the seatbelt I had to order (cost pending) due to false information given for a long period of time. Business Response [redacted],I am really sorry about your package that has been lost in the mail. A full refund of $65 has been issued. One of our managers was willing to go out of his way to try and reimburse the cost of a new seat belt for you (even though that's an issue of dealing with your shipping carrier and opening a claim with them) however, it is against our policy to take responsibility of third-party costs. By doing so, we are held liable in terms of our insurance and other factors. Please refer to our Terms & Conditions here:http://www.safetyrestore.com/content/3-terms-conditionsYou receieved a full refund for the service not provided as we never receieved your package. I certainly do apologize about any inconvenience this has caused you.Consumer Response [redacted]Document Attached[redacted]I have attached text messages that was sent and received between myself and someone at Safety Restore. You will see that they had confirmed they we working on my seatbelt and had shipped it back.You will also see where I referred to phone calls I had made and had not received returned information.I have also attached a receipt that confirms they had promised to replace my seatbelt. I contacted this company directly since no one from Safety Restore would confirm when it had been shipped and when to expect it. The company stated to me that on Feb 5th they had sent a reply e-mail to Safety Restore stating that this order had to be cancelled because it could not be shipped it had to be picked up at the store. I never received a phone call, email, or text stating this problem to me. When speaking with the Manager [redacted] on Feb 17th about the cancelled order he agreed to reimburse me for my seatbelt I would order through my own mechanic. He said to send him the invoice. I received a new e-mail from [redacted] today stating that he could no longer reimburse me for the seatbelt. He stated he was suspended due to this Revdex.com claim because he violated company policy. Although when we were discussing the original replacement of the seatbelt he stated he got approval from his manager. I asked on multiple occasions to speak with someone above him but was told it was only him. So I am not sure who he got approval from or who he was suspend by. I was denied to speak with this person on multiple occasions because I was told that someone above him did not exist. I can submit that e-mail as well but looks like it won't allow me to attach anymore.Final Business Response [redacted],A full refund of $65 has been issued for the service not provided. Even though [redacted] was trying to help you, he was violating our company's policy and is now under an administrative leave following an investigation. The reimbursement of third party expenses are STRICTLY prohibited both by our ownership and insurance. Please refer to our Terms & Conditions here:http://www.safetyrestore.com/content/3-terms-conditionsI am not able to get involved into any third party associations as that will violate our business' policy. Thank you so much for understanding and respecting the legal aspect of our business.

seat belts were promptly rebuilt and returned as promised

Excellent service fast turn around I would highly recommend this company

A dog chewed through my seat belts. Their seat belt webbing replacement service was spectacular. Quick service with a great price! The seatbelts went right back in how I took them out without any issues. I would suggest their service to anyone that has had the same issue.

A dog chewed through my seat belts. Their seat belt webbing replacement service was spectacular. Quick service with a great price! The seatbelts went right back in how I took them out without any issues. I would suggest their service to anyone that has had the same issue.