Safeway Insurance

[redacted] ***We have been in contact with Ms [redacted] and provided her with a copy of the repair estimate Our records indicate that we mailed a check and a copy of the repair estimate to Ms [redacted] on May 9, She stated that she had not checked her mail but that she would check to confirm receiptWe also sent her a copy of the estimate by email We consider this matter closed.Tell us why here

My car with in a accident with a individual that carries Safeway insuranceI have had nothing but horrible experiences with this company in resolving my claimFirst I was told that I need to go to the South Side of Chicago in to get repairs done on the vehicleThis is at minimum miles from my homeI am not even able to go to work or school per Doctors orders and to make such a trip is not possibleI was also told that I could only rent a car from [redacted] at $a dayNot that I can drive anywhere besides doctors office but considering my car that was damaged is a [redacted] , I should receive a similar vehicleI contacted [redacted] and gave them the claim number and they told me I have to rent a car at my own expense and that Safeway is not going to payAt this point I called Safeway again and they are closed on Saturdays with no emergency linesI have also dealt with very rude employees one was Christina that has language barrier issues and hung up on meThe body shop I took my car to, they are telling me Safeway is only authorizing used parts to be placed on my new vehicle This insurance company should be closedI have already been dealt a traumatic experience and I feel by putting this review on the Revdex.com that I can help others make a educated decision on choosing a insurance company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Lauren [redacted]

Ms [redacted] received and responded to voicemail messages from you on October 3, 2017, October 19, and October 23, On the latter date, she was able to speak with you and arrange for an inspection of your vehicleYour vehicle was inspected the following day on October 24, Payment was issued and mailed on October 25, Ms [redacted] was out of the office on October 6, and returned to the office on October 16, Her voicemail message provided an alternate extension so that her calls could be transferred to another adjuster for assistance In regards to your claim for diminished value, we will consider this matter and contact you to discuss

This letter is in response to the Complaint filed by Ms. Jeanne Patricia [redacted] and received in our office on January 5, 2017. After reviewing the complaint details and the file, I called Ms. [redacted] and discussed the matter with her. She indicated that they were confused as to why her... son, Bobby [redacted] , incurred a rental bill of $1,102.12 and he received a check for $608.50, which was not the entire amount of the bill. I advised her; normally Safeway Insurance Company does not pay for additional optional insurance the rental companies sell when a consumer rents a vehicle. I advised her after reviewing the file, her son, Bobby, was not informed of this prior to renting the vehicle. I apologized for the misunderstanding and told her that we are mailing out an additional check for $493.62, which is the balance of the rental bill. I also asked her about the unreturned phone calls, as I would like to look into this as this is not a usual business practice of Safeway Insurance. I told her the file handler, Erik ***, returned a call to her son, Bobby, on 1/4/2016 at 2:23 PM Mountain time. She was not aware of the return call and stated it was just the one call that she was referring to. She had no other questions or concerns regarding her son, Bobby [redacted] ’s, claim.

This is a California policy, and therefore subject to the laws and regulations of that state. An inconsistency was identified in the CLUE Report. The policy data has been corrected and the policy has been reinstatedA reinstatement notice will be sent to the named insured

January 27, Revdex.com Attn: Customer Relations Advocate NWabash, SteChicago, IL 60611- Revdex.com Complaint ID: *** Our Claim Number: ***
Insured: *** *** Dear Customer Relations Advocate: Revdex.com Attn: Customer Relations AdvocateNWabash, Ste3120Chicago, IL 60611-7621 Revdex.com Complaint ID: ***Our Claim Number: ***Insured: *** *** Dear Customer Relations Advocate: This letter is in response to the Complaint filed by *** *** and received in our office on January 26, I called *** on January 26th to review her claim with herOn January 27, 2017, I spoke to *** *** and *** *** concerning what kind of bed cover would or would not be covered under the policy. We advised them both we will be covering and issuing payment for the stolen bed coverI advised the check will be mailed today, along with a copy of the policy, per their requestI asked if there were any questions, both stated they did not have any questions at the time This claim has now been resolved and closed Sincerely, *** *** Claims Supervisor Safeway Insurance Company

Initial Business Response /* (1000, 5, 2014/04/09) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXXx
Contact Email: ***@safewayins.com
In regards to the complaint filed by our insured, please be advised that we have a recorded statement from her
which indicates that she "was beginning to turn", and she was struck by the other vehicle on the front passengers sideAccording to the rules of the road in Illinois, a person making a left turn must yield to oncoming trafficJust because our insured states that "the other person hit her" does not make the other person at fault for the accidentIt was our insured who should have waited for the oncoming traffic to pass before proceeding with her turnThe police report confirms that our insured turned left in front of the other vehicleFurthermore, there are no witnesses listed on the police report, and there is no indication that the other driver was speedingOur insured indicates that the other driver had no license but this has no bearing on liability
Regarding the damages to our insured's vehicle, be advised that when the appraiser originally inspected the vehicle, he was unable to determine the exact amount of all the damageSuch determination is not possible until the vehicle is torn downWe received the preliminary estimate on December 17, 2013, at which point the repairs were authorized, and payment was issuedOur insured chose to have repairs completed at ***She refused to have the car towed to a body shop we recommendedWe had no control over the length of time it took to repair the vehicleSafeway did, however, pay for fifteen days of rentalWe understand that it took more than fifteen days to repair the vehicleUnfortunately, our insured selected rental coverage reimbursement of days instead of the day rental coverage reimbursement that we also offer
Please note that Safeway Insurance Company makes liability decisions solely based on the Illinois Vehicle Code, police report, and statements obtained from parties involved in the accident
Please advise if we can be of further assistance in this matter
Sincerely,
Claim Department
Initial Consumer Rebuttal /* (3000, 7, 2014/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If someone is Preparing to make a turn and the turn is NOT COMPLETED they did not turnIf the very tip of my car was struck and so much damage was caused to my vehicle before even completing a turn I can't be at faultAgain, the driver hit MeHad to been going over the speed limit for my car to spin and airbag ejectI wasn't even in the other driver's lane far enough to have even been hitI wrote in my statement that I was in the turning lane to make a left turnThe turn was Not complete because I had been struck before crossing the lane the driver hit me inIt doesn't make senseIf I had completed my left turn I wouldn't have bn hit on my front passenger *** I would be hit in the center or rearIf my turn was complete I wouldn't have been struck and facing northbound on impact in the lane I prepared my turnSafeway didn't even attempt to fight a case that is suppose to be of their "insured"They settleI'm not for settlingI refuse to be at fault when clearly if traffic is at a hault do to a light or whatever and you Have to ease out to complete a turn what common sense does it make to fly past a lane of cars that clearly aren't movingNone of this seems legitAgain, I just want the accident of my report as My faultThat's my dispute
Final Business Response /* (4000, 9, 2014/04/16) */
Please be advised that according to the report we received from our insured:
she was beginning to turn
the other driver was in the right lane of traffic
Based on these facts and the Illinois Traffic Code, our insured was at fault for the accident
Our position remains
Perhaps our insured should try filing a claim with the alleged "at fault-party" and see if they pay her claim based on the facts she has provided
Thank you
Claim Department

Initial Business Response /* (1000, 5, 2015/08/27) */
Contact Name and Title: *** *** VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@safewayins.com
The $refund has been returned to Ms***'s credit card
Initial Consumer Rebuttal /* (3000, 7,
2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
AS of this date Sept 1, NO REFUND WAS ISSUED
I SPOKE TO MS *** ON SEPT 30TH TO TELL HER REFUND HAS NOT BEEN ISSUED
THAT MY CREDIT CARD SHOWS NO REFUND OR PENDING REFUND
AGAIN WHERE IS THE REFUND?
Final Business Response /* (4000, 9, 2015/09/09) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@safewayins.com
I spoke to Mrs*** this afternoon and she said the $refund did get posted her her credit card last week
We hope this information will allow you to close your file

RE: CASE ID ***, *** *** Safeway policy * *** On 2/27/2017, Safeway mailed a notice of cancellation to be effective on 3/31/to Ms *** *** due to a missing exclusion form. On 3/6/17, the signed exclusion form was received by Safeway and the
cancellation removed/reinstated without lapse in coverage. Thank you,*** ***Underwriting SupervisorSafeway Insurance Company

Complaint: ***
I am rejecting this response because: Okay well please provide me a direct line that I can call that does not lead me to a voicemail or automated operator, so we can speed this process up because I still do not have a car(5/25)
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/06) */
Contact Name and Title: Julie ***, Supervisor
Contact Phone: ***
Contact Email: j***@safewayins.com
August 6,
Revdex.com
NWabash Avenue
Suite
Chicago, IL
RE:
Claimant: Angela ***
Revdex.com Case Number: ***
Insured: Pablo ***
Our Claim Number: ***
To Whom It May Concern:
This claim was reported on June 9th, as a three car rear end collisionOn June 10th a telephone message was left for the owner of the claimant vehicle, Rina ***, who is the mother-in-law of Angela ***The adjuster called again on June 18th, after not receiving a return call; however the telephone rang and then disconnected without being able to leave a messageThe adjuster mailed contact letters to both Rina and AngelaThe adjuster also requested the inspection of Rina ***'s vehicle on this date
On June 23rd the adjuster received a voicemail message from Angela advising that she was not injuredRina's vehicle was also inspected and deemed a total loss with a value over $11,on June 23rdOn June 29th, the adjuster called the carrier for the other vehicle involved and the carrier confirmed their insured damages were over $8,The adjuster called Angela and left a voice mail message advising that the vehicle was a total loss and suggested to go through their carrier as the damages from both claimant vehicles will exceed our insured's policy limit and we cannot pay at this timeOn June 29th, I received a call from Angela and she stated she is unable to use her insurance as she has a coverage issue on her policyI explained the property damage limits issue and that we will not be able to pay the full amount of her vehicle
On July 6th, Angela called the adjuster and advised her that her insurance carrier denied her claim due to her not having a valid driver's license at the time of the accidentThe adjuster explained that we are waiting on the other carrier's subrogation demand, so that we can prorate the damages and let both her and the other insurance company know the amount we can payOn July 13th, the adjuster returned a call to Angela in which she advised that we still have not received the damage from the other person's insurance company
We received the subrogation from the insurance carrier, and reviewed the damage on July 30thOn July 31st, Angela was advised that the combined property damage is in excess of the insured's limit, so the claims will need to be proratedShe was also told that we are confirming the out of pocket expenses for the other claimantThe out of pocket expenses were confirmed on August 4th and a letter was sent to Rina outlining the distribution of the policy limit and her portion of the settlementOn August 6th, the adjuster called Angela and left a voice mail message advising of the offer letter being mailed to RinaUpon receipt of the releases, we will secure a Letter of Guarantee and a copy of the salvage title from Rina's lien holder to process payment
Thank you for consideration of our responseIf you have further questions, please call me at (***) *** between the hours of 8:00am and 4:00pm, Monday through Friday
Sincerely,
Julie ***
Claims Supervisor
Safeway Insurance Company

I spoke with Mr*** yesterday and discussed the correspondence in this complaintI called him again today, after his most recent inquiry to find out what I could assist him withHe stated he did not have any questions for us and was not waiting on us to contact him, he is waiting on correspondence from his mechanicMr*** has all of my contact information in the event he would like to reach me in the future Tell us why here

Ms *** was insured with Safeway through an independent agent until her policy expired on February 4, A renewal offer was made and sent to her in December advising
her to contact her agentWhen Ms *** contacted Safeway on 2/17/and stated that she wanted to renew her Safeway policy she was advised that she must contact her agent in order to do so. She then advised that she had not been able to get in touch with her agent. Since her policy had expired, Safeway advised her that she may still renew her Safeway policy with a different agency if she’d like and proceeded to give her a referral to two agencies close to her home. Since speaking with Ms *** yesterday, Safeway continued to try to reach her agentToday, Safeway learned that her agent has passed away. We have attempted to contact Ms *** to relay this information and to offer more options however we have not yet heard back from her.
At this time, we are not aware of a request for any type of letter concerning the loss that occurred on 4/27/Please be advised, Ms ***’ current status has no bearing on the claim previously mentioned

This loss occurred on Friday, July 7, at 2:53PMWe attempted to reach you the following business day at 9:24AM and 11:45AMOn both occasions the claims representative reached a voicemail and left a message requesting a return callPursuant to your conversation with the claims
representative on July 18th, your policy coverages were explained and we advised that your vehicle would be inspectedThe appraiser contacted you directly on July 19, to schedule an appraisal of your vehicleShe reached your voicemail and requested a return callThe inspection of your vehicle was completed the following day and The estimate of damages were for $which was less than your $1,deductibleA copy of your estimate and a letter explaining this were mailed to your policy address on July 24thWe received your web inquiry requesting assistance on July 26thWe returned your call and you provided permission to speak with your daughter regarding this claimYou also advised us that other insurance carrier had inspected your vehicle but you did not know their liability positionWe explained that should additional damages be discovered in excess of your deductible, payment would be issued for that amountYou also indicated that you had a copy of the Police Report and that you would forward a copy for reviewTo date, that document has not been receivedWe have confirmed that the other insurance carrier, National General, is still investigating liabilityPlease be advised that our liability investigations are independent and ours is pending the police reportOur liability investigation has no bearing on your Collision claimFinally, we attempted to reach you today and spoke with your daughter, ElodiaShe confirmed your damages are below deductible and agreed to e-mail the police report and the surveillance footageWe agreed to contact her once we have reviewed these files and resolved liability

RE: Our Claim Number: *** Date of
Loss: 07/13/16 Our Insured: Melissa *** Type of Loss: Theft Your File Number: *** To Whom It May Concern: This loss occurred on or about 07/13/The named insured Melissa reported the loss on the same date at 9:am. It was reported that the vehicle was parked in front of the home when stolen. An attempt was made to contact the insured on 07/13/at ***-***-*** at 12:pm where the phone did not ring and went into a rapid busy signal. The named insured called in 07/18/and was explained that we needed a recorded statement from the party who was last driving the vehicle. It was found that Lauren *** was the last driver prior to the theft. It was also explained that we will need the theft affidavit filled out and returned with the detailed theft report. On 07/18/a call was placed to Lauren *** and a message was left asking for a return call. Lauren was called again on 08/20/and another message was left for her to return the call. Melissa *** called on 07/26/and left, message asking for a return call. Her call was returned and a message was left that her call was returned at 8:am. The same day Melissa called @ pm advising the car was recovered and provided the location of the vehicle. Advised I would tow the vehicle for her and to please have Lauren call us back as we still need to talk to her, the theft affidavit, the detailed theft report, and now the detailed recovery report On 07/28/Melissa left a message asking for status. Her call was returned and a message was left at 9:am advising we need the theft affidavit, detailed theft report and detailed recovery report, and to speak to Lauren On 08/17/a status letter was sent to Melissa advising what is pending in order to settle her claim. Later that day the theft affidavit was received and documented. Returned a call to Melissa on 08/25/the message that came up as a return call was attempted was “Call cannot be completed as dialed, please try again later.” Another call was placed to Melissa on 08/29/and a voicemail was left advising we are still waiting to speak to Lauren, the detailed theft report and detailed recovery report. Lauren called us on 09/01/at 7:am where the recorded statement was taken from her. Lauren was advised we still need the detailed theft and recovery reports. Once Safeway receive the proper paperwork it will be reviewed for repair. The vehicle is not a total loss. Thank You, Joanna *** Safeway Insurance ***-***-***

[redacted]. We have been in contact with Ms. [redacted] and provided her with a copy of the repair estimate.  Our records indicate that we mailed a check and a copy of the repair estimate to Ms. [redacted] on May 9, 2018. She stated that she had...

not checked her mail but that she would check to confirm receipt. We also sent her a copy of the estimate by email.  We consider this matter closed.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Again, Customer Service plays a big part in this, when you require assistance from someone you hope they respond promtly AND courteously. Call Made July 21,2017: July, 24th, 2017 @ 5:34pm : July 25th @ 10:33am, not until I made a web inquire did I receive a very rude and uncalled for call on July 26th, 2017. This complaint was filed to bring light to the unprofessionalism of the adjuster Rosario. The accident report had not been requested, because on 07/24, my daughter requested it from the records department, and they said it would be loaded 07/25 on the website. It took her 24 to obtain which we would hope Rosario the Adjuster should of requested first. With Talking to Rosarios' supervisor today, I appreciate the calmness in her voice and the simple information we have been requesting for days. if I my calls had been answered promptly this video footage and incident report number would of been gladly shared. And this complaint wouldn't of been filed. I hope no one has this horrible experience.

Ms. [redacted] received and responded to voicemail messages from you on October 3, 2017, October 19, 2017 and October 23, 2017. On the latter date, she was able to speak with you and arrange for an inspection of your vehicle. Your vehicle was inspected the following day on October 24, 2017. Payment was...

issued and mailed on October 25, 2017.   Ms. [redacted] was out of the office on October 6, 2017 and returned to the office on October 16, 2017. Her voicemail message provided an alternate extension so that her calls could be transferred to another adjuster for assistance.  In regards to your claim for diminished value, we will consider this matter and contact you to discuss.

Initial Business Response /* (1000, 5, 2014/02/21) */
Contact Name and Title: [redacted] Supervisor
Contact Phone: XXXXXXXXXX x [redacted]
Contact Email: [redacted]@safewayins.com
Attached is our response to this Revdex.com complaint # XXXXXXXX.