Safeway Moving System Reviews (%countItem)
Safeway Moving System Rating
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David and his crew did an excellent job moving our stuff out of a 3-story walk-up. Timely, professional, and efficient - very nice guys as well! I definitely recommend them to anyone, super nice team, and no hidden fees!
Sometimes the character of a company emerges when you say "no." Joseph at Safeway in Chicago had spent hours on the phone with me as I asked every question imaginable and agonized over leaving a long-held home, then devoted more time for our virtual walk-through as, with each item in room after room, I thought out loud about whether to move it to our new location. He worked to lower my costs and get information to relieve my anxiety. Then, just as we were about to sign, our situation changed unexpectedly, and we no longer were in need of a moving company. When I relayed this new development, Joseph was 100% classy and understanding. If I do need these services in the future, I will not hesitate to call Safeway again.
The helpers arrived right on time and helped the delivery truck driver offload the pallets of mulch. They saved me hours of time and were extremely pleasant to work with. Thank you, Safeway Moving!
The arrived early and had everything moved door to door in under two hours. They were friendly and thoughtful and even fixed an Ikea table I didn't know I didn't put together properly. Will work with them again anytime soon!
We had a great attitude despite landing up with a much longer, grueling day than they had anticipated. They packed everything with great care, took time to understand the scope of the move, and checked in often to make sure we were satisfied with how things were going. I recommend the service to all.
Safeway helped my family move a week ago from Boston to Chicago. It was a pleasant experience. Our agent Joseph was very detailed and wanted to make sure our move was seamless, we are really glad we spent the money to go with this company. The crew arrived wearing mask's and gloves. They spent roughly 3 hours boxing up everything and then preparing my inventory. I was not expecting them to be so kind and sweet during such a hot day in August. Moving is never easy. I received so many offers and it stemmed down to just how responsive Joseph was and how easy he made the whole process. The actual service I purchased was better than I expected. They are truly a breathe of fresh air during a time when the air we breathe can be contaminated.
I encourage people to consider Safeway the next time they need help moving far, they will for sure give you the respect you deserve and explain to you in detail what you should expect. This is something other movers we interviewed did not do. Going the extra mile may not seem all that important and we were really keen on trying to be price sensitive but we learned quick that its important to way the pro's and con's of price shopping vs. value shopping. My experience was exactly how Joseph pictured it for us.
A+ for quality
A+ for timeliness
A+ for price
A+ for friendliness
I can't say enough about how good these guys are. On time, extremely quick and helpful and very careful with my stuff. They totally exceeded my expectations. I will be hiring them again for my move next month.
The movers got all the tools, blankets, boxes and moving equipment which makes the move easier and on time. I was wondering if they could load and unload my 3-bedroom stuff in 2 hours, but hats off to the guys. they simply did it. They sure deserve tips.
The movers themselves were outstanding. They were professional, caring, nice and respectful of the items they moved. They drove four hours to Palm Springs in traffic and unloaded box after box for hours without complaint. Thank you for such a flawless experience. Book them, you'll be glad you did.
I had a fantastic experience with Safeway Moving Systems. From the thoughtful booking process to the actual movers, I was very pleased. I'd worked with other movers before, but never for a residential move. It was very easy to book them. The movers showed up on time and worked really hard and professionally. They helped me a lot. I can’t recommend them enough.
Highly recommended. After our movers couldn't make it on time I started searching for options. Safeway Moving Systems were highly reviewed, got back to me right away, and was lower quote than I expected. The quote was very professional, with warranty, insurance, and a promo to apply after completion.
Highly recommended. Great attitudes and tremendous professionalism. Estimate was spot on and no funny business. They even hoisted my couch out of a second story window with absolutely no problems.
Safeway Moving helped me with moving today. The reservation was very easy to make, and they also sent me a confirmation email two days before the moving. The movers were on time, were fast yet careful with my stuff. And professional. The pricing was reasonable compared to a couple of quotes I got from other companies. Surely recommended!
I don't just throw these stars around. These guys earned their stars. Clean, smart, timely, organized and careful. Not to mention efficient and fairly priced. No attitude from any of the guys. Not sure how often I will move homes, but when the need arises I will callSafeway Moving Systems again.
I signed a contract for Safeway to be the broker of my move from Cleveland to Boston. Problems started when my agreed upon dates of pickup (April 4-5) were changed to April 6-7 only days before. From the start I was told that delivery would be 1-7 days after the first day I'd be available, and I could put the same or next day as first available. I signed a contract that had my first delivery date as April 7. Over the week that followed, I received very little communication from Safeway. I left many unanswered voicemails and sent emails and text messages that did not get responses. I had to take it upon myself to contact the dispatch himself (not part of Safeway) to get any indication at all of where my belongings were. When I finally reached him Friday April 12 (5 days after pickup), he said my items were in a warehouse waiting for a pickup. The weekend came and went and still no update. It's now April 18 and Safeway has refused to communicate with me. I have finally heard from *** (the contracted company doing my move), but the latest update is my belongings will come between April 20-23, over 2 full weeks after initial pickup.
As part of the contract I signed with Safeway, they claimed they would "facilitate a carrier to move my household items as promptly as possible". They also promised to "act on my behalf to resolve claims or delay issues with the carrier" and to have a "24-hour customer service line". I have seen no evidence of any of these things. Assuming my belongings do get delivered in the next several days, I still owe over $900 of the total $2200 fee Safeway is charging me, and I do not feel they are entitled to collect the full amount because the contract grossly misrepresented the service that they have 'delivered', if you will. My latest request for any reparations have been ignored.
The customer verbally agreed to the new dates at pick up with a dispatcher. If the new dates for pick up did not suffice for the customer, the company would have been more than willing to find another solution to the agreed upon dates. However, the carrier was running behind with their pickups the week of 4/1-4/7. This was the reason they reached out to let the customer know that they needed to pick her up for the two day window after her original pick up window. The First available delivery date *** can never be the same day as pick up do to the logistics of other pick-ups and deliveries. The customer claims to have sent many emails and called many times into the company yet we have checked the call logs and company email. There are no registered phone calls or emails from the customer to the company. The company asks that if the customer was emailing the sales representative specifically that they provide that proof so that we can find resolution for this matter. The company was unaware of any issues that may have arisen from the customer to the carrier or with Safeway as a whole. There is no refusal of communication from the company again, we are unaware that the customer was having issues until receiving this complaint. We are more than willing to find an amicable resolution. The company did in fact facilitate a carrier to pick up and deliver the house hold goods of the customer. If there was an issue with the carrier in order to act on behalf of the customer then they have to call the company and go through the prompts in order to have the situation find a resolution satisfying the customer. Again the company will be reaching out to the customer today via telephone to find resolution for this matter.
I moved from Colorado Springs CO to Maple Grove MN at the beginning of February. On January 31, 2019, Safew*** Moving picked up my household items and were to deliver them to MN. The contract states that the first available delivery date will be February 15, 2019. My contract also stated that I was allowed 15 large boxes and 15 small boxes. Even though there were not 30 boxes total, I was still charged an additional cost.
I have not received a phone call or email regarding my delivery even though I have left numerous messages with Customer Service K M who has never returned my call, and I even spoke to the Customer Relations Manger, Elena G who promised to call me back tod*** with a definite date of delivery. When I did not hear from her as she promised, I called numerous times with no response.
I am wondering where my belongings are and would like for Safew*** Moving to call me with a definite delivery date.
The customer went through a verbal verification on 1/16/2019. During the verification the customer was explained in full detail that the First available delivery date (FAD) is not the delivery date it is the first date that the delivery window begins. The customer confirmed and agreed to the term of the contract in the verbal verification. On 2/25/2019 the customer again spoke with a representative from the company who explained that the FAD is not the delivery date it is when the window opens confirming the information the customer was already given. Safeway Moving Systems was also not the company in which picked up the customers belongings. The company is a Moving Broker in which works with select carriers to pick up and deliver the customers house hold goods. The additional charge to the customer needs to be brought to the attention of the company that picked up the customer. Safeway goes over all of this information in the beginning of the verbal verification stating that if the customer takes of more cubic feet in space on the truck than on the estimate that they will be charged for what ever space they take up additionally on the truck. K M no longer works for the company and the customer relations manager Elena has provided dispatch and the pick up company with the customers information in regards to getting a date as to when the customers belongings will be delivered. Since the complaint was filed it is the understanding of the company that the customers belongings have been delivered and that there are no further issues.
I was promised on a recorded line of an expedited delivery of 7 to 14 business days from my pickup date of February 4th. Unfortunately my *** paid for the move in full even prior to the pickup. The pickup was horrible..movers moved (inexplicably) my antiques from specialized crates I had purchase to their own boxes and damaged beyond repair one of my prized items by putting it in one of their own boxes instead of my protective boxes and wrappings. They left my household goods sitting out in rain for several hours. I have moved 3 times in 4 years and they have been the worst moving company I have dealt with. In response to one of my many status inquires I was given to *** who basically said they did not care what had been verified on recorded lines on delivery dates and they had no idea when I was getting my items.. It is now day 22 and though I have very low expectations on the condition of my items..I still do not have a delivery date. I have repeatedly emailed with no response and my *** finally got through with still no firm date for delivery. On the pickup I was asked about delivery and I explained that my *** was currently in the Idaho home and that I would be there on February 6th so there was absolutely no lapse in the time from pickup in Batavia IL to *** ID in when we could take delivery on the goods. This company made many promises (too many to mention) but still have no delivery date on Day 22 Also, a promise of claim forms for damaged item noted on the inventory during pickup were promised but have not been received. There were many other horrid practices during pickup such as filling my 95 gallon garbage and recycling containers with their trash before they left and damage to walls and door jambs. I would not recommend this company to my worst enemy but I want my things and again they have been paid in full.
The customer went through verbal verification on 1/08/2019. In that verification on a recorded line that the customer is in reference to, the standard delivery time frame for *** regulation that the customer is referring to would be 10-21 business days. On that recorded line the company representative went over the standard time frame and then let the customer know that dispatch would be willing to work with a 7-14 business day delivery time frame if it was possible for the company who picked up the customer to get it done. Safeway Moving System is a Moving Broker who works with select carriers in order for customers to have their house hold belongings picked up. The customer spoke with the company that picked them up on the day of pick up. If there were discrepancies at pick up with the movers the customer should have expressed these issues to dispatch. The new contract for revised estimate and Bill of Lading (BOL) that the customer signed states that the company legally has the 21 business days from the First Available Delivery Date which is the FADD. The customer had agreed to the terms of the contract and when questioned employees about it, the criteria was explained to the customer that it's not the delivery date it is the first day of the delivery window. Since this complaint the customers belongings have been delivered appropriately. The company can have the *** department send out a *** form in regards to any discrepancies, damaged items, or missing items. The customer has not called in to the company to receive such paperwork but the information has been forwarded to the *** department for further investigation into the matter.
Complaint: ***
I am rejecting this response because:
This is my third move since 2014, one from California to Oak Park, Illinois, one from Oak Park to Batavia, Illinois and this one from Batavia to Twin Fall, Idaho and this company is unethical and their response was disinformation and lies; which is exactly what we were subjected to once they had their money. They picked up our household goods on February 4th and we did not recieve them until March 8th and that was ONLY because we filed the Revdex.com Complaint and told them we were getting the corporate attorneys involved. We absolutely DID request claim forms and have the email and forms to prove it, so this is just a prime example of their lying. This company is terrible and this complaint is absolutely not resolved. I need to go out of town for a family emergency and we were told that we have 90 days from delivery to file our claims. I have low expectations of receiving anything from these people but I am keeping this complaint open. Eric S did promise delivery in 7 to 14 days and them showing up with a 20 page contract on pickup date and 3 hours late does not negate this FACT. By the way, Eric S is no longer with the company (we were told, and which is in no way surprising) but the verification call was taped on January 8th. This complaint is still open and is NOT RESOLVED.
Sincerely,
Jodi B
The response stemmed from the notes in the system and the information that was portrayed from the customer to the company. All responses to any complaints are derived from information in the system that is factual and followed by substantial evidence to resolve an issue. Delivery did not take place because of Revdex.com complaints and *** Delivery took place based on the information and availability of the company to deliver the house hold goods. The company who picked up the customer's belongings was in contact with the customer giving them up to date information when they called in. The customer is able to keep the complaint open for as long as they wish. The company will work to come to some type of resolution based on factual information derived from the moving experience. If the customer has filed a *** then the company sends all *** information to a *** to handle the claims. The customer can call in to get updates for these claims as many times as they wish. The customer did go through a verification process on the date in question and all the information was given during the verification process. Again the company would like to point out that, we did not service the move. The move was serviced by another *** If the customer wishes to discuss any delivery issues it would have to be taken up with the *** that serviced the move.
I want to give a review of my experience with this company. I was given an estimate by this company for a 557 cu foot move costing @$2700. I ended up removing almost all of the furniture I had planned on shipping, and added some boxes. After all my belongings were loaded I was presented with paperwork saying I’d somehow doubled my cubic footage and now had a $6100 bill. I removed a sofa, 2 dressers, and 2 nightstands; I added about 15 boxes and small totes and somehow doubled my initial space estimate even though I removed all that furniture. I’m filing this review in order to inform others of my experience with this company
Enter at your own risk, one of the worst experience with these people, if you don't believe me, you will realize when you book your shipment with these people.
ready to pay atleast 1000 to 10000$ extra on their quote, they will make fun of you after payment, they damn care of customers, they will teach you terms and conditions, after you find problems.
interestingly they are the only ones who will fit, below items in 442 CF
200 *** large boxes
7 suitcases
1 queen, 1 king mattresses and frame
sofa
dining table
2 tables
Ask them how can they can fit all these in 442 CF, I used 60% of my inventory but still charged 1000$ extra.
Finally, I would give -00000000 rating, if you don't trust me then your problem.
Thanks
It seems all these ratings are written by robots.
Company Safeway Moving Systems located in Illinois, has taken advantage of "Ret. TSgt. ***" a disable veteran, who has located out of state. The movers attempted to upcharge the veteran by asking for $800 additional dollars to move his Household Goods to Georgia. When *** refused, it forced Troy to leave items (on the invoice) in the old home in order to meet a timeline of his employer. Troy reached out to Victor (quit), Jeremy, Jason ***, Larry, and a host of other employees at Safeway Moving Systems, but wasn't able to get a resolve to the problem. Instead, *** household goods took over a month to be transported from Chicago, IL to Georgia (which his household goods are being held due to a disagreement of services and payments between *** and Safeway). The household goods have been in possession of Safeway Moving Systems since the 26th Dec 2018, and was attempted delivery on 29th January 2019. *** attempted to resolve the issues using the guidelines within the contract, but to no further review from Safeway Moving Systems, the issues haven't been resolved. The timeliness of the delivery, the attempted hustle of First Call (Indianapolis), leaving of items (furniture) that was on the invoice to be moved, items *** moved himself, and the adjustment of the space (457cf).
*** left an email with the company, but hasn't had the issues addressed.
*** who has a medical condition which has gotten worse due to the tardiness of the delivery and having to sleep on the floor for over a month. And still doesn't have his household goods.
The company would like to note that we are a moving broker service which was explained to the customer at the time of booking. The company also has the customer go through a verbal verification that was completed on December 21st, 2018. In the verbal verification the company goes over the information in the contract explaining to the customer that if at anytime they do require an additional space reservation that the customer would be notified and responsible for any increases. Upon arriving the company who was picking up the customer notified him that his belongings took up more space on the truck than was estimated. The customer refused the additional space reservation and explained that he could only afford the space reservation made on the estimate. The company was able to service what the estimate had stated in terms of space in cubic feet. There was a verbal verification read to the customer at 10:37AM on December 21, 2018. This verbal verification explained everything to the customer and what the actions were if the customer had more or less space taken up on the truck. In terms of the delivery. The company does not have control in delivery of house hold goods. The customer would need to resolve that issue with the company that picked up the belongings. In good faith our company will reach out to the other company to get an updated status on delivery.
Complaint: ***
I am rejecting this response because:
The moving company did not utilize all the space that was purchased. Tried to bait and switch me the customer to pay a higher amount than agreed. Still while not honoring the agreement of items to be relocated. Even after sending pictures and statements and utilizing the BROKER companies policy and guidelines to resolve the issues they refuse to abide by their own rules. I was unaware that "First Call Movers" were performing a pick up only ! I don't know where my household goods are, and don't know who is going to be attempting to delivery, if at all. But the broker " Safeway Moving Systems " who is responsible for the COMPLETENESS of the transactions. Pick up to delivery and adjustment for the space used!! Their generic response, partial and lying about the whole situation is unacceptable. And in an attempt into hide and or hold a customers household goods, if they have them it all, is unacceptable.
No one from management reached out to resolve the issues. Just a group of dispatchers!! What In The World ?!!
Sincerely,
Troy
The company did in fact utilize the space provided on the estimate. There was no bait and switch the customers items were taking up more space on the truck than what the customer made the estimate for. The list of items in accordance with the software should take up the space in the estimate unless the list of items changes or the items take up more space than originally allotted in the system. Once again the company goes over these terms and conditions in the verbal verification process. First Call Movers is performing both the pick up and the delivery of house hold items. Our company did some further investigating only to find out that the company tried to deliver the customers belongings and he refused service based on the remaining balance. Because of this he incurred a re-delivery fee which states in the contract that if delivery cannot take place than this fee will be incurred. The customer spoke with the dispatch manager on February 7th, 2019 and he let the customer know that he would speak with the owner in order to try and work with the customer. The company is not hiding or holding the household goods. It is stated that if the customer cannot afford to pay the remaining balance than the company will put the items in storage until the customer can pay the remaining balance on the account for services performed. The company has been in contact with First Call Movers and they have fully updated us on the situation that has arisen with the customer. The company is doing everything possible that we can to understand what happened at pick up and in terms of the other company trying to deliver after the customer refused delivery.