The Scotts Miracle Gro Company regrets that our consumer did not receive the rebate that he applied for in the spring of 2015. We have been in contact with our rebate fulfillment company. They are processing the $50 rebate, which should be received within 2-3 weeks.
The Scotts Miracle Gro Company regrets the recent experience that our consumer had when attempting to find information on our website regarding spreader settings. We also regret that she was not able to obtain the information when chatting with us through our website. We have been in contact...
with our consumer to obtain feedback and suggestions for improvement of both our website content and our level of service via our online chat. We appreciate the feedback and we are working to improve our online experience for our consumers.
I submitted this before, and I was assured by the company that they had sent a refund check, but that they were sending a new one. It's been weeks and weeks, and none has arrived. Here's the original complaint: I have tried three different Scott products this spring, and I’m afraid I am unsatisfied with each of them. I prepared the soil, planted the seed, and watered it assiduously. However, a large percentage of the seed did not grow. Some of what did grow appears to be something other than grass. I expected a far greater return on my sowing than I received. As per the performance guarantee on each of the packages, I am requesting a refund of the amount I spent on the seed. The purchases were for $52.67, $14.99, and $24.99 respectively; the total spent is $92.65.Consumer’s Desired Resolution:I am sick of this company lying about sending a refund check. I would like one sent by registered mail for double the guaranteed amount. I should not have to write two letters and contact the Revdex.com twice to get a resolution to this matter. Please have the company send a check in the amount of $185.30. Thank you.
We are very sorry that our consumer did not receive the expected results after using Scotts PatchMaster Sun & Shade Grass Seed. Scotts products are covered by a "No Quibble Guarantee" with proof of purchase. We have received the proof of purchase that was attached to this complaint. Our...
consumer's refund for $79.94 is in process and should be received within 10-14 business days. Unfortunately, we do not refund for sales tax, as this payment is due and payable to your state.
The Scotts Miracle Gro Company regrets that our consumer did not obtain the desired results after using our EZ Seed. We have received proof of purchase for 1 bottle, and to honor our guarantee, we have made a refund of $16.42 based on the national average retail price of the product. As a gesture of...
goodwill, we are processing a second refund for the additional bottle without receiving proof of purchase. In the absence of an itemized receipt, refunds are based on the national average price of the product. Unfortunately, our guarantee does not extend to professional labor, water or other supplies.
The customer does not agree to providing the original receipt in addition to proof of purchase when the bag is purchased. It states nowhere on the bag that this is a requirement. I do not feel comfortable sending in an original receipt due to the possibility that it can become lost in the mail and because it has other purchases on it, ones that could need to be returned. Without a receipt, the majority of merchants will not grant a return or will only issue a store credit. This is not acceptable. In addition, the bag clearly has a proof of purchase label, leading the customer to believe that this form of proof is acceptable for a refund directly from Scott's. Finally, there is absolutely no reason why Scott's should not be able to accept pictures of the original receipt by e-mail. Obviously, the policy is put in place to inhibit customers from getting their money back, allowing the company to skirt their contractual agreement with the customer.As a result of their inaction to refund money as promised by their guarantee, I have directly contact [redacted]. The general manager, [redacted], in [redacted] was nice enough to extend their return policy and refunded all of my money yesterday afternoon. They shouldn't have needed to do this, because this is Scott's problem, not [redacted]. So at this point, I do not need a refund from Scott's, But I do ask you to keep this complaint on file due to the nature of the advertising complaint, specifically because other customers will experience similar problems. I finally want to note that I was recently approached by [redacted] through a focus group with Q&A research on the Plaza about what it would take to get us to switch to their service. During this focus group, I was notified that the company is merging with Scott's. Because of this experience and a prior poor experience with [redacted], quite similar to this complaint (based on guarantee of service), I definitely will not switch lawn care providers. Although both companies state their product is guaranteed or your money back, you have to fight them tooth and nail to get them to come through on their contractual promise. Rest assured, I'll be writing numerous poor online reviews about Scott's and will NEVER buy one of their products again.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10645429, and find the resolution is satisfactory to me. They seemed genuinely to understand both the need to improve their website and also fully address the lack of listening and respect (felt belittled & treated as dumb) In fact, I was impressed that they went beyond what I was requesting and offered equipment meant for small places as well as the answer on "how to" use the equipment I bought. Thank you for your assistance.
Customer alleges the Scotts’ product malfunctioned and caused damage to his lawn. There was no evidence providing confirming customer’s damage was the result of a product malfunction. Further, there are no other known issues with this product causing similar damage. As a customer...
service gesture Scotts has attempted to assist customer in the improvement of his lawn. At this time Scotts and customer have reached a compromised resolution pending customer’s signature of a settlement agreement.
The Scotts Miracle Gro Company regrets that our consumer has experienced lawn damage after the use of Bonus S Southern Weed & Feed. We have voided the first...
check that was not received and have issued a new check that has been sent out by certified mail. The amount is for $96.00 to refund the purchase price of the product. We have also been in contact with the adjuster who is investigating our consumer's claim to make sure that he will be contacted with an update regarding his claim.
Scotts Miracle Gro regrets that our consumer had damage to her lawn after an application of Scotts Bonus S Weed & Feed. We have been in contact and will be reviewing the damage to see what we can do to assist with the repair of the lawn.
The Scotts Miracle Gro Company regrets that our consumer experienced a problem with her lawn following an application of Turf Builder Weed & Feed. When used according to label directions, this type of damage, is very unusual. It is possible for a lawn disease or insect activity to be...
mistaken for product damage. According to our guarantee, we have issued a refund for the product that was purchased. We have made an offer to our consumer, as a gesture of goodwill, and without claiming liability, to go beyond our guarantee by assisting with Scotts grass seed and Scotts Starter Food to help restore the lawn. This offer has been rejected by our consumer. We have attempted to reach out to our consumer by phone, and have left a message for her to call us to discuss the situation further. We hope to be able work our an equitable resolution to her concerns.
Scotts Miracle Gro regrets our consumer's recent experience when he called our Consumer Helpline. We have been in touch with our consumer to get feedback on the product that was used as well as his experience when contacting us. We appreciate the feedback and we are mailing him a few coupons to use...
Scotts Miracle Gro regrets that our consumer did not get the weed control that he expected after using Turf Builder Weed & Feed. We have been in contact and have honored the Scotts "No Quibble Guarantee". Our refund check for $60.30 has been processed and should be received within 10-14 business...
The damage their product has caused my yard. Refusing to do anything about the damaged caused by their product is unacceptable. And unfair. Their product has caused a financial burden onme. Now in order to correct the problem, I will have to pay for someone to come out and undo, then redo. How do they feel that should be acceptable. So NO, I refuse their offer, unless we can come to an agreement, of which I am satisfied,. I guess the Revdex.com can advise me as to what steps to take to receive somewhat of a better solution to remedy this matter. If not remedy quickly. I will do whatever I need to do. I am tired of being put on hold about this matter. My yard looks as l said before CRAP. Scott's Corporate, you ought to be ashamed of yourself. I am truly handicapped and disabled. And elderly. Let's settle this matter A.S.A.P. Sincerely [redacted].
We were unable to find any correspondence from Ms. [redacted] regarding the issues she experienced. We would have been able to better assist her and troubleshoot her unit, should we have heard from her (either by e-mail or phone).Also, we were unable to find any purchases matching the ones...
mentioned by her. Attached is a screen shot of all her orders for reference. The only order we have of hers for an AeroGarden Sprout (3 pods) occurred in May 7 (Order #[redacted]. Which does not match with the dates nor the amount she mentions.We'll be happy to help her troubleshoot the gardens she purchased in January, if she could call customer service directly at ###-###-####. However, we would not be able to provide her with any refunds, as she did not purchase the items directly with us.
I am rejecting this response because: As I have indicated to the Scotts company, my product use was 4 bags of fertilizer. Each bag was to treat 15000 square feet. My area of destruction is much above the area which could be corrected with...
twenty pounds of grass seed. A refund of my purchase price of the fertilizer does not indemnify me of my loss. My most recent correspondence with the third party settlement company for Scotts included his comments that "since no other consumer has reported a problem my complaint has no validity." I have asked Scotts to come to see the destruction here and they have not. I have sent their requested photos, receipts and estimates to repair the damage. Since their product specifically is made for consumers and indicated on the bags"guaranteed not to burn your lawn" and "no quibble guaranty" I expect Scotts to pay the fee in the lesser of their requested 2 estimates I obtained to repair my lawn.
The Scotts Miracle Gro Company regrets that our consumer did not receive the rebate that he applied for in the spring of 2015. We have been in contact with our rebate fulfillment company. They are processing the $50 rebate, which should be received within 2-3 weeks.
I am rejecting this response because: Would Prefer a check instead of coupons, as I am 80 years old-and cant garden that much.
The Scotts Miracle Gro Company regrets the recent experience that our consumer had when attempting to find information on our website regarding spreader settings. We also regret that she was not able to obtain the information when chatting with us through our website. We have been in contact...
with our consumer to obtain feedback and suggestions for improvement of both our website content and our level of service via our online chat. We appreciate the feedback and we are working to improve our online experience for our consumers.
I reviewed the response made by the business and find the resolution is satisfactory to me.
I have entered the request for this to be paid again. There was a typo when it was entered prior. The check should be cut to him soon.
I submitted this before, and I was assured by the company that they had sent a refund check, but that they were sending a new one. It's been weeks and weeks, and none has arrived. Here's the original complaint: I have tried three different Scott products this spring, and I’m afraid I am unsatisfied with each of them. I prepared the soil, planted the seed, and watered it assiduously. However, a large percentage of the seed did not grow. Some of what did grow appears to be something other than grass. I expected a far greater return on my sowing than I received. As per the performance guarantee on each of the packages, I am requesting a refund of the amount I spent on the seed. The purchases were for $52.67, $14.99, and $24.99 respectively; the total spent is $92.65.Consumer’s Desired Resolution:I am sick of this company lying about sending a refund check. I would like one sent by registered mail for double the guaranteed amount. I should not have to write two letters and contact the Revdex.com twice to get a resolution to this matter. Please have the company send a check in the amount of $185.30. Thank you.
We are very sorry that our consumer did not receive the expected results after using Scotts PatchMaster Sun & Shade Grass Seed. Scotts products are covered by a "No Quibble Guarantee" with proof of purchase. We have received the proof of purchase that was attached to this complaint. Our...
consumer's refund for $79.94 is in process and should be received within 10-14 business days. Unfortunately, we do not refund for sales tax, as this payment is due and payable to your state.
The Scotts Miracle Gro Company regrets that our consumer did not obtain the desired results after using our EZ Seed. We have received proof of purchase for 1 bottle, and to honor our guarantee, we have made a refund of $16.42 based on the national average retail price of the product. As a gesture of...
goodwill, we are processing a second refund for the additional bottle without receiving proof of purchase. In the absence of an itemized receipt, refunds are based on the national average price of the product. Unfortunately, our guarantee does not extend to professional labor, water or other supplies.
The customer does not agree to providing the original receipt in addition to proof of purchase when the bag is purchased. It states nowhere on the bag that this is a requirement. I do not feel comfortable sending in an original receipt due to the possibility that it can become lost in the mail and because it has other purchases on it, ones that could need to be returned. Without a receipt, the majority of merchants will not grant a return or will only issue a store credit. This is not acceptable. In addition, the bag clearly has a proof of purchase label, leading the customer to believe that this form of proof is acceptable for a refund directly from Scott's. Finally, there is absolutely no reason why Scott's should not be able to accept pictures of the original receipt by e-mail. Obviously, the policy is put in place to inhibit customers from getting their money back, allowing the company to skirt their contractual agreement with the customer.As a result of their inaction to refund money as promised by their guarantee, I have directly contact [redacted]. The general manager, [redacted], in [redacted] was nice enough to extend their return policy and refunded all of my money yesterday afternoon. They shouldn't have needed to do this, because this is Scott's problem, not [redacted]. So at this point, I do not need a refund from Scott's, But I do ask you to keep this complaint on file due to the nature of the advertising complaint, specifically because other customers will experience similar problems. I finally want to note that I was recently approached by [redacted] through a focus group with Q&A research on the Plaza about what it would take to get us to switch to their service. During this focus group, I was notified that the company is merging with Scott's. Because of this experience and a prior poor experience with [redacted], quite similar to this complaint (based on guarantee of service), I definitely will not switch lawn care providers. Although both companies state their product is guaranteed or your money back, you have to fight them tooth and nail to get them to come through on their contractual promise. Rest assured, I'll be writing numerous poor online reviews about Scott's and will NEVER buy one of their products again.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10645429, and find the resolution is satisfactory to me. They seemed genuinely to understand both the need to improve their website and also fully address the lack of listening and respect (felt belittled & treated as dumb) In fact, I was impressed that they went beyond what I was requesting and offered equipment meant for small places as well as the answer on "how to" use the equipment I bought. Thank you for your assistance.
Customer alleges the Scotts’ product malfunctioned and caused damage to his lawn. There was no evidence providing confirming customer’s damage was the result of a product malfunction. Further, there are no other known issues with this product causing similar damage. As a customer...
service gesture Scotts has attempted to assist customer in the improvement of his lawn. At this time Scotts and customer have reached a compromised resolution pending customer’s signature of a settlement agreement.
The Scotts Miracle Gro Company regrets that our consumer has experienced lawn damage after the use of Bonus S Southern Weed & Feed. We have voided the first...
check that was not received and have issued a new check that has been sent out by certified mail. The amount is for $96.00 to refund the purchase price of the product. We have also been in contact with the adjuster who is investigating our consumer's claim to make sure that he will be contacted with an update regarding his claim.
Scotts Miracle Gro regrets that our consumer had damage to her lawn after an application of Scotts Bonus S Weed & Feed. We have been in contact and will be reviewing the damage to see what we can do to assist with the repair of the lawn.
Can you please give me more information regarding this?
The Scotts Miracle Gro Company regrets that our consumer experienced a problem with her lawn following an application of Turf Builder Weed & Feed. When used according to label directions, this type of damage, is very unusual. It is possible for a lawn disease or insect activity to be...
mistaken for product damage. According to our guarantee, we have issued a refund for the product that was purchased. We have made an offer to our consumer, as a gesture of goodwill, and without claiming liability, to go beyond our guarantee by assisting with Scotts grass seed and Scotts Starter Food to help restore the lawn. This offer has been rejected by our consumer. We have attempted to reach out to our consumer by phone, and have left a message for her to call us to discuss the situation further. We hope to be able work our an equitable resolution to her concerns.
Scotts Miracle Gro regrets our consumer's recent experience when he called our Consumer Helpline. We have been in touch with our consumer to get feedback on the product that was used as well as his experience when contacting us. We appreciate the feedback and we are mailing him a few coupons to use...
toward a future purchase.
Scotts Miracle Gro regrets that our consumer did not get the weed control that he expected after using Turf Builder Weed & Feed. We have been in contact and have honored the Scotts "No Quibble Guarantee". Our refund check for $60.30 has been processed and should be received within 10-14 business...
days.
The damage their product has caused my yard. Refusing to do anything about the damaged caused by their product is unacceptable. And unfair. Their product has caused a financial burden onme. Now in order to correct the problem, I will have to pay for someone to come out and undo, then redo. How do they feel that should be acceptable. So NO, I refuse their offer, unless we can come to an agreement, of which I am satisfied,. I guess the Revdex.com can advise me as to what steps to take to receive somewhat of a better solution to remedy this matter. If not remedy quickly. I will do whatever I need to do. I am tired of being put on hold about this matter. My yard looks as l said before CRAP. Scott's Corporate, you ought to be ashamed of yourself. I am truly handicapped and disabled. And elderly. Let's settle this matter A.S.A.P. Sincerely [redacted].
We were unable to find any correspondence from Ms. [redacted] regarding the issues she experienced. We would have been able to better assist her and troubleshoot her unit, should we have heard from her (either by e-mail or phone).Also, we were unable to find any purchases matching the ones...
mentioned by her. Attached is a screen shot of all her orders for reference. The only order we have of hers for an AeroGarden Sprout (3 pods) occurred in May 7 (Order #[redacted]. Which does not match with the dates nor the amount she mentions.We'll be happy to help her troubleshoot the gardens she purchased in January, if she could call customer service directly at ###-###-####. However, we would not be able to provide her with any refunds, as she did not purchase the items directly with us.
I am rejecting this response because: As I have indicated to the Scotts company, my product use was 4 bags of fertilizer. Each bag was to treat 15000 square feet. My area of destruction is much above the area which could be corrected with...
twenty pounds of grass seed. A refund of my purchase price of the fertilizer does not indemnify me of my loss. My most recent correspondence with the third party settlement company for Scotts included his comments that "since no other consumer has reported a problem my complaint has no validity." I have asked Scotts to come to see the destruction here and they have not. I have sent their requested photos, receipts and estimates to repair the damage. Since their product specifically is made for consumers and indicated on the bags"guaranteed not to burn your lawn" and "no quibble guaranty" I expect Scotts to pay the fee in the lesser of their requested 2 estimates I obtained to repair my lawn.