response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. The Scotts company was very cooperative once the Revdex.com was involved to resolve the dispute. I would now not hesitate to use the Scotts rebate program again, although I don't know what happened this time.My thanks to the Revdex.com for helping me to resolve this dispute.
Regards,
[redacted]
Scotts Miracle Gro regrets that our consumer was not able to use her Prepaid VISA Card as expected. This is not a typical experience and we regret that our consumer did not have a good experience when contacting our helpline. We appreciate feedback from our consumers, and we have issued a refund...
check to replace the VISA card. Please allow 10-14 business days to receive the refund check.
Wanted to let you know the Complaint against, "Scotts Miracle-gro" has been resolved. I appreciate very much all the help you gave, assisting me in this matter.
The Scotts Miracle Gro Company regrets the damage that occurred to our consumer's lawn after an application of Weed B Gon Max with Crabgrass Preventer. We have been in contact with our consumer to assist with Scotts Grass Seed to repair the damaged areas. To honor our product guarantee, we will...
also process a refund check for the 2 bottles that were purchased. Our consumer will send in his receipt for the purchase of the grass seed.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. I am o.k. with this response but please understand this compliant will be opened again if the Scotts Mircale Gro fails to provide the rebate according to their email dated 7/20/2015 10:38AM. I will expect
my rebate no later than 8/09/2015. I have been very patience through out this process and they have had plenty of time to complete this request.Thanks for your help in resolving this manner.
Regards,
[redacted]
The Scotts Miracle Gro Company regrets that our consumer has not received the rebate that he applied for on the Scotts Annual Four Step Program. We have followed up with our rebate fulfillment house. The prepaid VISA card for $20 was issued on 7/9/15 and is typically received in 2-3 weeks from the...
date of issue. If the prepaid VISA card is not received by July 30th, our consumer can have a new one issued by calling ###-###-####.
We do not have staff to come out and seed the lawn for you. Plus, it is getting late to seed. If you would want to purchase and 10 pund bag of EZ seed in the spring we will reimburse you for that.
I have reviewed your claim and photos. We will be happy to reimburse you for the product under our guarantee.Please forward us your original receipt or UPC from the Weed B Gon Product. In addition, you can purchase a 15 lbs bag of Scotts Seed. This will be enough to overseed your...
lawn. Please include the receipt for the seed as well and we will reimburse you for both.You can send the receipts to:Scotts Consumer ServiceCase Number [redacted]Marysville, OH 43040.
From: Mister Shaw [mailto:[email protected]] Sent: Tuesday, March 08, 2016 5:24 PMTo: Revdex.comSubject: RE: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #11146933.Kathy Giere:Have you heard anything from the business? You may recall it was originally sent to the wrong subsidiary (and we lost time).Would it be appropriate to inquire where they are at in responding. Thank you in advance for your work.Complaint has been sent to the business Sent Via: Email (ODR) From: Revdex.com of Central Ohio, Inc. To: Mr. m shaw Subject: Complaint has been sent to the business Date Sent: 3/2/2016 10:06:09 AM Attachments: Click here for printer friendly version Mr. Shaw 2206 Hermann Dr. Houston , TX, 77004 Dear Mr. Shaw: This message concerns complaint ID 11146933 submitted on 2/19/2016 against Scotts Miracle Gro. Thank you for contacting your Revdex.com. Your complaint has been sent to the business for their response. We will forward any response we receive from the business and provide you the opportunity to review it and to indicate whether you find the response acceptable.In the meantime, any written documentation you have should be submitted to Revdex.com to review and to add to your complaint file. Please email it to [email protected] or fax it to 614-486-6631 or mail it to Revdex.com, 1169 Dublin Rd, Columbus, OH 43215-1005. If your complaint resolves, please let us know so we can close the complaint accordingly.The text of your complaint will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.Regards,Kathy Giere [email protected]
Received a refund for product purchased. The resolution was quick and professional. Thank you very much for your assistance Revdex.com.Sincerely,[redacted]
We are sorry that our consumer did not get the expected results after using Scotts Turf Builder Southern Lawn Food. We have been in contact with our consumer to assist him in receiving his refund per our guarantee. We have processed his refund, check #[redacted], in the amount of $89.48, which he...
should receive within 10-14 business days. If we can be of further assistance, we encourage him to call our helpline at ###-###-####.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Customer alleges he used Scotts Bonus S and it damaged his lawn. He states his research showed an issue with the Bonus S product in South Carolina in 2015 and he felt this is related. Customer’s email to Scotts on 5/5/2016 states “There is a known issue with this product killing grass in...
the region where I live. Scotts company paying customers after weed and feed products kill grass”. The customer was advised that only one specific version of the Bonus S product was known to cause damage but the product he used is not that version. Customer was told his claim is unrelated to last years’ issue and that there are no known issues with the product he used.In an effort to resolve, customer was offered seed and fertilizer as a customer service gesture and he refused. A cash offer was then extended and customer is again not satisfied. Customer has provided no evidence that his lawn damage is related to the use of a Scotts product. Scotts has made two separate offers as customer service gestures and claimant is rejecting both. There is no evidence that warrants an offer to fully replace customer’s lawn. The cash offer is still available but will require a signed release before payment can be issued. The release was initially emailed to customer on 10/4/16. When there was no response a second email was sent on 10/17/16. A copy of those emails are attached. Because customer alleges he did not receive the emails a copy of the agreement has now been sent via regular mail.
My office spoke with Mr. [redacted] yesterday. The product that was applied to his lawn (Bonus S) is not to be used on Fescue. There is verbiage on the bag stating as such. We advised Mr. [redacted] if he sent us proof of purchase (UPC or Cash Register Receipt), we will provide him with $100...
I am rejecting this response because:The business is claiming the time delay in filing a claim is the main determining factor in their rejection of compensation. Hence they are rejecting my claim and not making restitution. They are not rejecting the claim of their product as the cause of the original damage to the lawn. In fact, had I known their product had been the source of the damage a claim would have been made for the entire yard requiring a larger repair. Had the timing been sooner they would have made restitution without delay. I can supply evidence of that fact. There have been such a larger number of claims the business has retained a third party to process the still outstanding claims. At the time of my submission there were still in excess of 200 claims being processed ahead of mine. I can supply articles with quotes from high officials within the business accepting responsibility and making restitution especially for South Carolina residents with centipede grass as I have on my yard. We consulted with a lawn care specialist in our area immediately upon having the damage appear and was instructed that we should wait until the next year to see if the lawn would recover. Since the yard had been "killed" in large areas much did not recover. Some is damaged but may recover with more time. Therefore, we are asking for a partial repair of 13 pallets. This will not completely repair the lawn, however. We are more than willing to be interviewed by various media sources to share the business product damaged lawns for those who may still not be aware of this faulty product. Attached are some of the pictures that were submitted with our claim. Also the business acknowledges their receipt of the photos, proof of purchase and the estimates for the partial repair. The "other factors" cited by the business are not relevant since the lawn was "killed" right down to the roots and all that was left in some spots was the soil and the mesh used to grow the sod.
Regards,
[redacted]
Scotts Miracle Gro regrets the experience that our consumer encountered when he contacted our call center. We have been in contact with him and have agreed to accept the UPC bar code from the container this one time as a goodwill gesture.
I reviewed the...
response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. The Scotts company was very cooperative once the Revdex.com was involved to resolve the dispute. I would now not hesitate to use the Scotts rebate program again, although I don't know what happened this time.My thanks to the Revdex.com for helping me to resolve this dispute.
Regards,
[redacted]
Scotts Miracle Gro regrets that our consumer was not able to use her Prepaid VISA Card as expected. This is not a typical experience and we regret that our consumer did not have a good experience when contacting our helpline. We appreciate feedback from our consumers, and we have issued a refund...
check to replace the VISA card. Please allow 10-14 business days to receive the refund check.
Wanted to let you know the Complaint against, "Scotts Miracle-gro" has been resolved. I appreciate very much all the help you gave, assisting me in this matter.
This is a complaint for the Scotts Miracle-Gro Companies DIY product line and would need to be directed to them for a resolution.
The Scotts Miracle Gro Company regrets the damage that occurred to our consumer's lawn after an application of Weed B Gon Max with Crabgrass Preventer. We have been in contact with our consumer to assist with Scotts Grass Seed to repair the damaged areas. To honor our product guarantee, we will...
also process a refund check for the 2 bottles that were purchased. Our consumer will send in his receipt for the purchase of the grass seed.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. I am o.k. with this response but please understand this compliant will be opened again if the Scotts Mircale Gro fails to provide the rebate according to their email dated 7/20/2015 10:38AM. I will expect
my rebate no later than 8/09/2015. I have been very patience through out this process and they have had plenty of time to complete this request.Thanks for your help in resolving this manner.
Regards,
[redacted]
The Scotts Miracle Gro Company regrets that our consumer has not received the rebate that he applied for on the Scotts Annual Four Step Program. We have followed up with our rebate fulfillment house. The prepaid VISA card for $20 was issued on 7/9/15 and is typically received in 2-3 weeks from the...
date of issue. If the prepaid VISA card is not received by July 30th, our consumer can have a new one issued by calling ###-###-####.
We do not have staff to come out and seed the lawn for you. Plus, it is getting late to seed. If you would want to purchase and 10 pund bag of EZ seed in the spring we will reimburse you for that.
I have reviewed your claim and photos. We will be happy to reimburse you for the product under our guarantee.Please forward us your original receipt or UPC from the Weed B Gon Product. In addition, you can purchase a 15 lbs bag of Scotts Seed. This will be enough to overseed your...
lawn. Please include the receipt for the seed as well and we will reimburse you for both.You can send the receipts to:Scotts Consumer ServiceCase Number [redacted]Marysville, OH 43040.
From: Mister Shaw [mailto:[email protected]] Sent: Tuesday, March 08, 2016 5:24 PMTo: Revdex.comSubject: RE: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #11146933.Kathy Giere:Have you heard anything from the business? You may recall it was originally sent to the wrong subsidiary (and we lost time).Would it be appropriate to inquire where they are at in responding. Thank you in advance for your work.Complaint has been sent to the business Sent Via: Email (ODR) From: Revdex.com of Central Ohio, Inc. To: Mr. m shaw Subject: Complaint has been sent to the business Date Sent: 3/2/2016 10:06:09 AM Attachments: Click here for printer friendly version Mr. Shaw 2206 Hermann Dr. Houston , TX, 77004 Dear Mr. Shaw: This message concerns complaint ID 11146933 submitted on 2/19/2016 against Scotts Miracle Gro. Thank you for contacting your Revdex.com. Your complaint has been sent to the business for their response. We will forward any response we receive from the business and provide you the opportunity to review it and to indicate whether you find the response acceptable.In the meantime, any written documentation you have should be submitted to Revdex.com to review and to add to your complaint file. Please email it to [email protected] or fax it to 614-486-6631 or mail it to Revdex.com, 1169 Dublin Rd, Columbus, OH 43215-1005. If your complaint resolves, please let us know so we can close the complaint accordingly.The text of your complaint will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.Regards,Kathy Giere [email protected]
I rec'd a $74.94 refund & I am satisfied that this action has remedied & resolved this matter. Thanks for your follow-up!!
Received a refund for product purchased. The resolution was quick and professional. Thank you very much for your assistance Revdex.com.Sincerely,[redacted]
We are sorry that our consumer did not get the expected results after using Scotts Turf Builder Southern Lawn Food. We have been in contact with our consumer to assist him in receiving his refund per our guarantee. We have processed his refund, check #[redacted], in the amount of $89.48, which he...
should receive within 10-14 business days. If we can be of further assistance, we encourage him to call our helpline at ###-###-####.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Customer alleges he used Scotts Bonus S and it damaged his lawn. He states his research showed an issue with the Bonus S product in South Carolina in 2015 and he felt this is related. Customer’s email to Scotts on 5/5/2016 states “There is a known issue with this product killing grass in...
the region where I live. Scotts company paying customers after weed and feed products kill grass”. The customer was advised that only one specific version of the Bonus S product was known to cause damage but the product he used is not that version. Customer was told his claim is unrelated to last years’ issue and that there are no known issues with the product he used.In an effort to resolve, customer was offered seed and fertilizer as a customer service gesture and he refused. A cash offer was then extended and customer is again not satisfied. Customer has provided no evidence that his lawn damage is related to the use of a Scotts product. Scotts has made two separate offers as customer service gestures and claimant is rejecting both. There is no evidence that warrants an offer to fully replace customer’s lawn. The cash offer is still available but will require a signed release before payment can be issued. The release was initially emailed to customer on 10/4/16. When there was no response a second email was sent on 10/17/16. A copy of those emails are attached. Because customer alleges he did not receive the emails a copy of the agreement has now been sent via regular mail.
My office spoke with Mr. [redacted] yesterday. The product that was applied to his lawn (Bonus S) is not to be used on Fescue. There is verbiage on the bag stating as such. We advised Mr. [redacted] if he sent us proof of purchase (UPC or Cash Register Receipt), we will provide him with $100...
toward the repair the lawn as a goodwill gesture.
I am rejecting this response because:The business is claiming the time delay in filing a claim is the main determining factor in their rejection of compensation. Hence they are rejecting my claim and not making restitution. They are not rejecting the claim of their product as the cause of the original damage to the lawn. In fact, had I known their product had been the source of the damage a claim would have been made for the entire yard requiring a larger repair. Had the timing been sooner they would have made restitution without delay. I can supply evidence of that fact. There have been such a larger number of claims the business has retained a third party to process the still outstanding claims. At the time of my submission there were still in excess of 200 claims being processed ahead of mine. I can supply articles with quotes from high officials within the business accepting responsibility and making restitution especially for South Carolina residents with centipede grass as I have on my yard. We consulted with a lawn care specialist in our area immediately upon having the damage appear and was instructed that we should wait until the next year to see if the lawn would recover. Since the yard had been "killed" in large areas much did not recover. Some is damaged but may recover with more time. Therefore, we are asking for a partial repair of 13 pallets. This will not completely repair the lawn, however. We are more than willing to be interviewed by various media sources to share the business product damaged lawns for those who may still not be aware of this faulty product. Attached are some of the pictures that were submitted with our claim. Also the business acknowledges their receipt of the photos, proof of purchase and the estimates for the partial repair. The "other factors" cited by the business are not relevant since the lawn was "killed" right down to the roots and all that was left in some spots was the soil and the mesh used to grow the sod.
Regards,
[redacted]
Scotts Miracle Gro regrets the experience that our consumer encountered when he contacted our call center. We have been in contact with him and have agreed to accept the UPC bar code from the container this one time as a goodwill gesture.