Sakar International

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: To Sakar Industries:It's unfortunate you believe I was abusive over the phoneI tried my best to handle the situation professionallyHowever, the first person I spoke with told me I could send you the product for replacement at my costAt that time I was polite and I was open to resolutionI didn't feel I should have to pay an additional $5+/- and wait several weeks to get a functioning toy for my daughterUpon explaining that to the person on the phone I was basically told "Oh wellNot my fault." I asked if I could tape the conversation and I was promptly hung up onAfter using the item and reviewing the quality or workmanship, this was simply not the way I would expect a reputable company to do businessThat is why I got so upsetTreat me as a loyal and honest consumer and you will get treated like an honest and loyal vendorI find it near impossible to believe that [redacted] would allow their name to be associated with such a poorly made itemThank you for the refundPlease let me know if you want this item backIf so, please send a post paid envelopeI strongly recommend you read the reviews about this item on [redacted] , [redacted] ***, and other outletsAlso take note of your 'F' rating on Revdex.comIf you're comfortable producing such poor quality merchandise than I suppose that's your choiceAgain, thank you for the refund I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

As previously explained, refunds are handled at the place of purchase If one is unhappy with a store's refund policy, then perhaps this complaint should be focused in that direction and not with the manufacturer As is, we have upgraded the customer to a higher priced, more feature rich camera with complimentary memory cardThat goes beyond what is required by the item's one year warranty

We are sorry that Mr [redacted] camera broke We offer a one year manufacturer's warranty on all of our camera's which covers the repair or replacement of any camera that is not working properly We would be happy to have the unit replaced as covered under the terms of the warranty For a refund, Mr [redacted] would need to contact the place of purchase and refunds can be handled according to their return/refund policies This was explained previously when Mr [redacted] e-mailed us and remains true If he is upset with the store's refund policy, that may be an issue to take up with the store

Refunds are handled at the place of purchase based on the return policy of the vendor We have a one year manufacturer's warranty which covers the repair or replacement of any product that is not working properly We are sorry that Ms [redacted] lost her vacation photos, and we have sent her an upgraded camera and memory card as covered under warranty It was sent via UPS with a tracking number of

I am rejecting this response because: I do not want another camera that does not workThis is a sub-standard product and shoud be removed from stores shelves I would like my $refunded please

F* *** ***
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I recently instituted a case against Vivitar in New JerseyI wish to cancel it as I have been
advised that they will take care of the problem
Thanks,*** ***
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We are very sorry that Mr*** is having issues with his camera His camera is covered by a one year manufacturer's warranty This warranty covers the repair or replacement of any unit not working properly as stated in the terms of the warranty We would be happy to provide Mr
*** with warranty service if he would like it However, issues involving refunds or *** *** *** are handled by the place of purchase based on their return policy If Mr*** is unhappy with the return policy offered by the place of purchase, then this is probably a complaint better suited in that direction

We are sorry that Mr. [redacted] camera broke.  We offer a one year manufacturer's warranty on all of our camera's which covers the repair or replacement of any camera that is not working properly.  We would be happy to have the unit replaced as covered under the terms of the warranty....

  For a refund, Mr. [redacted] would need to contact the place of purchase and refunds can be handled according to their return/refund policies.  This was explained previously when Mr. [redacted] e-mailed us and remains true.  If he is upset with the store's refund policy, that may be an issue to take up with the store.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
To Sakar Industries:It's unfortunate you believe I was abusive over the phone. I tried my best to handle the situation professionally. However, the first person I spoke with  told me I could send you the product for replacement at my cost. At that time I was polite and I was open to resolution. I didn't feel I should have to pay an additional $5+/- and wait several weeks to get a functioning toy for my daughter. Upon explaining that to the person on the phone I was basically told "Oh well. Not my fault." I asked if I could tape the conversation and I was promptly hung up on. After using the item and reviewing the quality or workmanship, this was simply not the way I would expect a reputable company to do business. That is why I got so upset. Treat me as a loyal and honest consumer and you will get treated like an honest and loyal vendor. I find it near impossible to believe that [redacted] would allow their name to be associated with such a poorly made item. Thank you for the refund. Please let me know if you want this item back. If so, please send a post paid envelope. I strongly recommend you read the reviews about this item on [redacted], [redacted], and other outlets. Also take note of your 'F' rating on Revdex.com. If you're comfortable producing such poor quality merchandise than I suppose that's your choice. Again, thank you for the refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Sorry for the delay.  Our products have a one year warranty.  By definition a warranty covers the repair or replacement of any item that is not functioning properly for a period of one year from the date of purchase. Refund issues are handled at the place of purchase, and thus if Mr....

[redacted] is looking to receive a refund on his item, the correct avenue of complaint would be with the place of purchase to debate their refund policy.  Despite this fact, and also despite the fact that Mr. [redacted] was abusive on the phone with our agents, we have sent him a check as he requested, shipped via [redacted] with a tracking number of  [redacted].

As previously explained, refunds are handled at the place of purchase.  If one is unhappy with a store's refund policy, then perhaps this complaint should be focused in that direction and not with the manufacturer.  As is, we have upgraded the customer to a higher priced, more feature rich camera with complimentary memory card. That goes beyond what is required by the item's one year warranty.

Refunds are handled at the place of purchase based on the return policy of the vendor.  We have a one year manufacturer's warranty which covers the repair or replacement of any product that is not working properly.  We are sorry that Ms. [redacted] lost her vacation photos, and we...

have sent her an upgraded camera and memory card as covered under warranty.  It was sent via UPS with a tracking number of

Review: I purchased a [redacted] children's digital camera model #[redacted] from a local [redacted]. The camera was defective in that the screw for the battery compartment was stripped and the camera (digital) would not download the images to a computer. Upon further review I saw many people who bought this item or similar from this manufacturer were also having the same problem(s). I contacted the customer service department who told me to send the camera back at MY expense in order to receive a replacement camera. I already paid $25.00+tax for this item and it is less than 1 month old. I shouldn't have to spend more money in order to get a working product that I already paid for. I then called corporate offices in New Jersey and explained my situation again. I was given the same response. The person in the New Jersey office was extremely rude and curt. I am very dissatisfied with both the item in question as well as the response I received from customer service.Desired Settlement: I will gladly return the item to Sakar with their provided postage and shipping box in exchange for a full refund of $24.99 + 7% Indiana sales tax for a total of $26.74. I do not want a replacement camera since I now know the quality of craftsmanship and customer service to be sub-par.

Business

Response:

Sorry for the delay. Our products have a one year warranty. By definition a warranty covers the repair or replacement of any item that is not functioning properly for a period of one year from the date of purchase. Refund issues are handled at the place of purchase, and thus if Mr. [redacted] is looking to receive a refund on his item, the correct avenue of complaint would be with the place of purchase to debate their refund policy. Despite this fact, and also despite the fact that Mr. [redacted] was abusive on the phone with our agents, we have sent him a check as he requested, shipped via [redacted] with a tracking number of [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

To Sakar Industries:It's unfortunate you believe I was abusive over the phone. I tried my best to handle the situation professionally. However, the first person I spoke with told me I could send you the product for replacement at my cost. At that time I was polite and I was open to resolution. I didn't feel I should have to pay an additional $5+/- and wait several weeks to get a functioning toy for my daughter. Upon explaining that to the person on the phone I was basically told "Oh well. Not my fault." I asked if I could tape the conversation and I was promptly hung up on. After using the item and reviewing the quality or workmanship, this was simply not the way I would expect a reputable company to do business. That is why I got so upset. Treat me as a loyal and honest consumer and you will get treated like an honest and loyal vendor. I find it near impossible to believe that [redacted] would allow their name to be associated with such a poorly made item. Thank you for the refund. Please let me know if you want this item back. If so, please send a post paid envelope. I strongly recommend you read the reviews about this item on [redacted], [redacted], and other outlets. Also take note of your 'F' rating on Revdex.com. If you're comfortable producing such poor quality merchandise than I suppose that's your choice. Again, thank you for the refund.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I PURCHASE A POLAROID CAMERA BACK IN AUGUST THRU [redacted] MARKETPLACE , I GOT THE CAMERA AND DO NOT TAKE PICTURES CORRECTLY , BLURY PICTURES , TOTTALLY WHITE PICTURES , I SENT A LOT OF EMAILS TO DELTASKYMILLES AND THEY TOLD ME TO CONTACT SAKAR . I CALLED SAKAR COUPLE TIME AND THE REPRESENTAIVE WAS VERY RUDE SAID NO REFUND , I NOT GIVE ME ANY RESOLVE OF MY ISSUE , I TOLD HIM TO I WANT TO SENT THE CAMERA BACK AND I WANT MY MILLES , BACK AND TOLD NOTHING THEY CAN DO FOR ME , I AM VERY DISSAPOINTED AND I WANT TO RESOLVE THIS ISSUE

Business

Response:

We are very sorry that Mr. [redacted] is having issues with his camera. His camera is covered by a one year manufacturer's warranty. This warranty covers the repair or replacement of any unit not working properly as stated in the terms of the warranty. We would be happy to provide Mr. [redacted] with warranty service if he would like it. However, issues involving refunds or [redacted] are handled by the place of purchase based on their return policy. If Mr. [redacted] is unhappy with the return policy offered by the place of purchase, then this is probably a complaint better suited in that direction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased the Vivitar telescope/microscope kit for children ages 6+ for $42.00 from a retailer who will not accept returns without the receipt. When purchasing this item the images depicted on the box are clearly simulated images and not ones taken from use of the products inside said box. The box depicts high resolution images of leaves, satellites, rain drops and space. The actual product images have clearly been modified because they look like they are metal with glass pieces. In actuality, the entire kit is made from plastic, was carelessly packaged (making it quite easy for all the pieces to fall out of the Styrofoam if you were unfortunate enough to open the box the wrong way; and given there was no indication of how the box should be handled it's likely these items could be damaged in shipping as they rattle around in the box), and none of the plastic lenses work. The microscope is nothing more than a battery waster - displaying only a pale orange light (most microscopes have a bright white light so as not to detract from samples!) and not much else. Despite following the enclosed instructions perfectly, we were unable to view anything through the microscope. The telescope, which is clearly marketed towards those interested in non-terrestrial viewing, will only make light blurs out of the night sky. It is quite obvious this is a case of false advertising, as nothing on the box says the images are simulated or that the products are made entirely of plastic.Desired Settlement: I would like my $42.00 plus 6% Florida sales tax refunded, and in future marketing attempts from Vivitar they be upfront about their fraudulent packing by printing words like "Images simulated" or "Individual results may vary".

Review: I purchased a Vivitar DVR 787HD camera from Walmart (Vivitar and Sakar are the same company). The camera failed after about 2 months.

In the Technical Support and Warranty Information section of the documentation included with the camera it says "When returning your defective product (postage pre-paid) for service, your package should include: ..."

When I called their support to request a pre-paid shipping label, they said that instead I must pay for shipping. This is clearly in violation of their own terms of service.Desired Settlement: $10 check to pay for return shipping and packaging supplies.

Business

Response:

Mr. [redacted] is misreading the warranty terms. When sending in an item in for service, it should be sent with the postage pre-paid, as opposed to sending it C.O.D. We do pay for postage when sending a replacement item, but our warranty does not cover the postage of having the item shipped to us for service. Nonetheless, our records indicate a new unit was shipped via USPS with a tracking # of 94[redacted]80.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The C.O.D. method does not even apply in this case. It is used by retailers/sellers to collect payment upon delivery for *the product that was shipped*, not for the shipping charges themselves.

I'm not selling the camera back to you; I'm merely returning it.

Regards,

Business

Response:

We seem to disagree about the terms of the warranty. As it is our warranty, we probably have a better idea what the intentions of the wording are. However, if it is a major problem, we will drop the requirement for Mr. [redacted] to send back his item to us. Thus he will not have to ship anything in or take any further action with us, and can have a wonderful day.

Review: I recently purchased a Vivitar Camelio 2 android family tablet for my 5 year. The item was marketed as a great tablet for children that was reliable and durable. After only two weeks, my five year old tripped and dropped the tablet on a carpeted floor. When I purchased the tablet, I also purchased the protective case just in case of an accident such as this one. After attempting to turn it on, I found that the screen was scrambled and my daughter could no longer use the tablet. I attempted several times to e-mail them, with absolutely no response what so ever. I called today, I spoke with two people, a man named [redacted], and his supervisor [redacted]. [redacted] was very short and nasty with me and quite dismissive when I told him that I was not happy with his response, he stated the warranty will not cover the damage. I have even had the tablet for two weeks when this occurred. He became even more upset when I asked for a supervisor. I spoke with [redacted] who gave the exact same answer as [redacted], and he too was quite nasty on the phone. This was the WORST customer service that I have ever experienced in my life. I spent $100 on the table and accessories. I never thought in a million years I was buying a piece of junk. I would love to receive a full refund and take my business elsewhere. I would also love to report just how awful the customer service is and warn others against buying anything from vivitar/camelio 2.Desired Settlement: I would like a full refund, they have this non working tablet back, and I will go and purchase something more durable that is actually made for a 5 year old!

Business

Response:

The Camelio 2 Android tablet has a one year warranty which covers repair or replacement of any malfunctioning units for a period of one year from the date of purchase in case of material defects. While it is unfortunate that the tablet was dropped on the floor and the screen was broken, that's not something that is covered under warranty. We do try to be flexible, and if Ms. [redacted] would like we can have the unit replaced as a courtesy. However, a refund is handled at the place of purchase only.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: In February 2012 I purchased a camera (Vivicam 5024) for my son as a birthday present. It never did work. I phoned the customer service number and worked through some diagnostic testing with them. They determined that the camera was defective and issued me an RMA number [redacted]. I returned the carmera in February 2013 and am still waiting for the replacement camera to arrive. I have phoned them on 3 seperate occasions and each time have been told that the replacement will be there "in a week". Its been 5 months and that is enough waiting.Desired Settlement: As this point I would like to get the $50 back that I paid for this camera in order to purchase a different camera.

Business

Response:

We apologize for any delays, however a new camera was shipped to Ms. [redacted]. It was sent out via UPS with a tracking number of [redacted]. According to the tracking number it was successfully delivered. We thank Ms. [redacted] for her patience.

Review: Purchased thru Amazon.com a Digital Concepts Universal 6V NIMH 2000MAH battery in July 2012 that was made by Sakar that had a 5 yr warranty. Contacted Amazon who provided a copy of the purchase receipt, contacted Sakar via their phone number, spoke with a gentlemen who was difficult to understand and gave him all the information and was told a replacement would be shipped and/or received within five days. Never got it; had many e-mails with Digital Concepts (Sakar) and got no where. Finally after so much time invested, I got a response from [redacted] on September 14th, telling me has escalated the issue and actually provided a reference number of [redacted]. Got nothing; mind you this is a battery that probably cost them $5.00 and have been waiting on for two months. I did advise Amazon since my suggesting to them was to re-consider this manufacturer, understood this product is not warranted by Amazon but wanted them to know what was going on. Did get a response form them as I kept them in the loop "We are lost for words". I provided all the information to Sakar, was promised a replacement would be shipped, was told that the issue had been escalated and I still have no replacement and was forced to find a battery locally. All I want and every wanted was the company to comply with their warranty and handle it in a timely fashion and they have failedDesired Settlement: Just sent me the replacement and honor the warranty and with it have the courtesy and apologize for the time and effort I have had to endure to just get this matter handled. It is ridiculous to say the very least.

Review: I purchased an underwater digital camera for $25.00. Took it to Mexico and took many underwater pictures until the pictures were all taken. Came home and installed the software from the enclosed disc in the package and then plugged the camera into my computer. The pictures did not download. Spoke with techncial support three times in India and they finally said my software must be defective and wanted to send me a new camera! Really! My precious underwater picutures from Mexico were lost and my money gone. I feel as though I have been cheated.Desired Settlement: I would like my money returned to me, at least! This is a dispicable product and should be removed from store shelves!

Business

Response:

Refunds are handled at the place of purchase based on the return policy of the vendor. We have a one year manufacturer's warranty which covers the repair or replacement of any product that is not working properly. We are sorry that Ms. [redacted] lost her vacation photos, and we have sent her an upgraded camera and memory card as covered under warranty. It was sent via UPS with a tracking number of

Consumer

Response:

I am rejecting this response because: I do not want another camera that does not work. This is a sub-standard product and shoud be removed from stores shelves. I would like my $25.00 refunded please.

Business

Response:

As previously explained, refunds are handled at the place of purchase. If one is unhappy with a store's refund policy, then perhaps this complaint should be focused in that direction and not with the manufacturer. As is, we have upgraded the customer to a higher priced, more feature rich camera with complimentary memory card. That goes beyond what is required by the item's one year warranty.